ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www.ford.ca.
HAZARD FLASHERS
Note:
The hazard flashers operate when
the ignition is in any position, or if the key is
not in the ignition. If used when the vehicle
is not running, the battery loses charge. As
a result, there may be insufficient power to
restart your vehicle. The flasher control is on the
instrument panel. Use your
hazard flashers when your
vehicle is creating a safety hazard for other
motorists.
• Press the flasher control and all front
and rear direction indicators flash.
• Press the button again to switch them
off. FUEL SHUTOFF WARNING: If your vehicle has
been involved in a crash, have the fuel
system checked. Failure to follow this
instruction could result in fire, personal
injury or death.
Note: When you try to restart your vehicle
after a fuel shutoff, the vehicle makes sure
that various systems are safe to restart.
Once the vehicle determines the systems
are safe, then the vehicle allows you to
restart.
Note: In the event that your vehicle does
not restart after your third attempt, contact
a qualified technician.
The fuel pump shutoff stops the flow of
fuel to the engine in the event of a
moderate to severe crash. Not every
impact causes a shutoff.
Should your vehicle shut off after a crash,
you may restart your vehicle.
If your vehicle has a key system:
1. Switch off the ignition.
2. Switch to start position.
3. Switch off the ignition.
4. Switch on the ignition to re-enable the
fuel pump.
5. If the vehicle does not start, repeat steps 1 through 4.
If your vehicle has a push button start
system:
1. Press
START/STOP to switch off your
vehicle.
2. Press the brake pedal and START/STOP
to switch on your
vehicle.
3. Remove your foot from the brake pedal
and press
START/STOP to switch off
your vehicle.
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COLLISION, DAMAGE OR FIRE
EVENT
Guidance for Ford Motor Company
Electric and Hybrid-Electric
Vehicles Equipped With High
Voltage Batteries
(Vehicle Owner/Operator/General
Public)
Electric and Hybrid-Electric Vehicle
Considerations
In the event of damage or fire involving an
electric vehicle or hybrid-electric vehicle:
•
Always assume the high-voltage
battery and associated components
are energized and fully charged.
• Exposed electrical components, wires,
and high-voltage batteries present
potential high-voltage shock hazards.
• Venting high-voltage battery vapors
are potentially toxic and flammable.
• Physical damage to the vehicle or
high-voltage battery may result in
immediate or delayed release of toxic,
flammable gases and fire.
Vehicle information and general safety
practices:
• Know the make and model of your
vehicle.
• Review the owner ’s manual and
become familiar with your vehicle ’s
safety information and recommended
safety practices.
• Do not attempt to repair damaged
electric and hybrid-electric vehicles
yourself.
Contact an authorized dealer. Crashes
A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require
the same response for an electric or
hybrid-electric vehicle.
If possible:
•
Move your vehicle to a safe, nearby
location and remain on the scene.
• Roll down the windows before
switching your vehicle off.
• Place your vehicle in park (P), set the
parking brake, switch off the vehicle,
activate the hazard warning flashers
and move your key(s) at least 15 ft
(5 m) away from the vehicle.
Always:
• Call emergency assistance if needed
and advise that an electric or
hybrid-electric vehicle is involved.
• Exposed electrical components, wires,
and high-voltage batteries present
potential high-voltage shock hazards.
• Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.
• When emergency responders arrive,
tell them that the vehicle involved is an
electric vehicle or hybrid-electric
vehicle.
Fires
As with any vehicle, call emergency
assistance immediately if you see sparks,
smoke or flames coming from the vehicle.
Remain a safe distance from the vehicle
and try to stay clear of the smoke.
• Exit the vehicle immediately.
• Advise emergency assistance that an
electric or hybrid-electric vehicle is
involved.
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Quickly Cooling the Interior............................
105
Quickly Heating the Interior............................ 105
Recommended Settings for Cooling..........105
Recommended Settings for Heating..........105
Hints on Driving With Anti-Lock Brakes.............................................................153
Hood Lock See: Opening and Closing the Hood...........219
Horn.....................................................................67
Hybrid Vehicle Frequently Asked Questions......................................................124
Hybrid Vehicle Operation...........................122 Battery..................................................................... 122
Braking.................................................................... 123
Driving...................................................................... 122
Driving to Optimize Fuel Economy...............123
Starting................................................................... 122
Stopping................................................................. 122
Transmission Operation................................... 122
I
Ignition Switch................................................118
In California (U.S. Only)
............................203
Information Display Control.......................67
Information Displays.....................................85 General Information............................................ 85
Information Messages.................................88 AdvanceTrac ™ and Traction Control...........89
Alarm........................................................................\
89
AWD........................................................................\
.. 88
Battery and Charging System (12 volt)...................................................................... 90
Blind Spot Information and Cross Traffic Alert System..................................................... 90
Doors and Locks.................................................... 91
Fuel........................................................................\
.... 92
Hill Start Assist...................................................... 92
Keys and Intelligent Access.............................. 93
Lane Keeping System......................................... 94
Maintenance.......................................................... 94
Park Aid.................................................................... 95
Park Brake............................................................... 96
Police Engine Idle feature.................................. 97
Power Steering...................................................... 97
Pre-Collision Assist.............................................. 97
Seats........................................................................\
. 98
Starting System.................................................... 98Tire Pressure Monitoring System...................
98
Trailer........................................................................\
99
Transmission......................................................... 99
Installing Child Restraints...........................22 Child Seats.............................................................. 22
Using Lap and Shoulder Belts......................... 22
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 25
Using Tether Straps............................................. 26
Instrument Cluster
.........................................79
Instrument Lighting Dimmer......................72
Instrument Panel
............................................18
Interior Air Quality.........................................107
Interior Lamps..................................................73
Dome Task Lamp.................................................. 74
Front Interior Lamp.............................................. 73
Rear Interior Lamps............................................. 74
Interior Mirror
....................................................78
Automatic Dimming Mirror............................... 78
Manual Dimming Mirror..................................... 78
Introduction.........................................................7
J
Jump Starting the Vehicle.........................196 Connecting the Jumper Cables..................... 196
Jump Starting....................................................... 197
Locating the Jump Starting Connection Points................................................................. 196
Preparing Your Vehicle..................................... 196
Removing the Jumper Cables........................ 197
K
Keys and Remote Controls.........................56
L
Liftgate...............................................................62
Lighting Control..............................................70 Flashing High Beam Headlamps..................... 71
Lighting Control Selections.............................. 70
Switching High Beam Headlamps On and Off........................................................................\
... 71
Lighting..............................................................70 General Information............................................ 70
Load Carrying
..................................................181
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Load Limit........................................................181
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 185
Vehicle Loading - with and without a Trailer................................................................... 181
Locating the Cabin Air Filter.....................107
Locking and Unlocking.................................59 Battery Saver.......................................................... 61
Hidden Rear Door Locks.................................... 59
Illuminated Entry................................................... 61
Illuminated Exit...................................................... 61
Independent Liftgate Unlocking Feature................................................................ 60
Locking and Unlocking the Doors with the Key Blade........................................................... 60
Opening a Rear Door From the Inside...........61
Power Door Locks................................................ 59
Remote Control.................................................... 59
Lug Nuts See: Changing a Road Wheel....................... 269
M
Maintenance..................................................219 General Information.......................................... 219
Manual Liftgate...............................................62
Closing the Liftgate............................................. 63
Opening with the Outside Control Button.................................................................. 62
Opening with the Remote Control................62
Manual Seats
..................................................110
Adjusting the Seat Backrest............................. 111
Moving the Seat Backward and Forward.............................................................. 110
Message Center See: Information Displays................................. 85
Mirrors See: Windows and Mirrors................................ 75
Mobile Communications Equipment.......15
Motorcraft Parts - 3.0L..............................279
Motorcraft Parts - 3.3L
..............................280
N
Normal Scheduled Maintenance...........333 Intelligent Oil-Life Monitor™......................... 333
Normal Maintenance Intervals..................... 334O
Oil Change Indicator Reset......................224
Oil Check
See: Engine Oil Check....................................... 223
Opening and Closing the Hood...............219 Closing the Hood............................................... 220
Opening the Hood.............................................. 219
Ordering Additional Owner's Literature
......................................................207
Obtaining a French Owner ’s Manual..........207
Overhead Console.........................................117
P
Parking Aids
...................................................160
Principle of Operation...................................... 160
Pedestrian Alert System
..............................55
Pedestrian Protection..................................55
Perchlorate........................................................13
Personal Safety System ™
.........................40
How Does the Personal Safety System
Work?.................................................................. 40
Police Engine Idle Feature..........................121 Switching the System Off................................. 121
Switching the System On................................. 121
Post-Crash Alert System...........................199
Power Door Locks See: Locking and Unlocking............................. 59
Power Seats
......................................................111
Adjusting the Lumbar Support....................... 112
Adjusting the Seat Backrest............................ 112
Adjusting the Seat Cushion.............................. 112
Adjusting the Seat Height................................. 112
Moving the Seat Backward and Forward............................................................... 111
Power Steering Fluid Check....................230
Power Windows
..............................................75
Accessory Delay.................................................... 76
Bounce-Back.......................................................... 75
One-Touch Down................................................. 75
One-Touch Up....................................................... 75
Window Lock.......................................................... 76
Pre-Collision Assist......................................175 Adjusting the Pre-Collision Assist
Settings.............................................................. 177
Blocked Sensors.................................................. 177
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Using the Pre-Collision Assist
System............................................................... 176
Protecting the Environment........................17
Puncture See: Changing a Road Wheel....................... 269
R
Rear Parking Aid...........................................160 Object Distance Indicator................................ 162
Rear Passenger Climate Controls..........105 Directing Air to the Overhead Air
Vents.................................................................. 105
Directing Air to the Rear Footwell Air Vents.................................................................. 105
Rear Climate Control Lock Indicator...........105
Setting the Rear Blower Motor Speed................................................................ 106
Setting the Rear Temperature....................... 106
Switching the Rear Climate Control On and Off....................................................................... 106
Switching the Rear Heated Seats On and Off....................................................................... 106
Rear Seats........................................................113
Adjusting the Seat Backrest............................ 113
Folding the Seat Backrest Flat....................... 113
Rear View Camera........................................162 Camera Guidelines............................................ 163
Manual Zoom....................................................... 165
Obstacle Distance Indicator........................... 164
Rear Camera Delay............................................ 165
Rear Camera On Demand............................... 165
Using the Rear View Camera System.........163
Rear View Camera See: Rear View Camera.................................... 162
Rear Window Wiper and Washers..........68 Rear Camera Washer......................................... 69
Rear Window Washer......................................... 69
Rear Window Wiper Blade............................... 69
Rear Wiper Blades See: Changing the Rear Wiper Blades.......234
Recommended Towing Weights
.............187
Reduced Engine Performance..................191
Refueling - Excluding: Hybrid Electric Vehicle (HEV)...............................................131
Refueling System Overview............................. 131
Refueling System Warning.............................. 133
Refueling Your Vehicle....................................... 131Refueling - Hybrid Electric Vehicle
(HEV).............................................................133
Fuel Filler Door Manual Override Lever................................................................... 135
System Warnings................................................ 135
Remote Control
..............................................56
Changing the Remote Control Battery.........57
Opening the Liftgate With the Liftgate
Button ................................................................. 58
Sounding the Panic Alarm................................ 58
Repairing Minor Paint Damage..............244
Replacement Parts Recommendation........................................13
Collision Repairs.................................................... 14
Scheduled Maintenance and Mechanical Repairs.................................................................. 14
Warranty on Replacement Parts..................... 14
Replacing a Lost Key or Remote Control............................................................58
Reporting Safety Defects (Canada Only)..............................................................207
Reporting Safety Defects (U.S. Only)..............................................................207
Resuming the Set Speed...........................167
Roadside Assistance
...................................194
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 195
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 194
Vehicles Sold in the United States: Using Roadside Assistance.................................... 194
Roadside Emergencies
...............................194
Running-In See: Breaking-In................................................... 191
Running Out of Fuel.....................................129 Adding Fuel From a Portable Fuel
Container.......................................................... 130
Filling a Portable Fuel Container.................. 129
S
Safety Canopy ™
............................................46
Safety Precautions.......................................126
Scheduled Maintenance Record...........339
Scheduled Maintenance
..........................330
Seatbelt Extensions......................................39
Seatbelt Height Adjustment......................36
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