2020 FORD FUSION/HYBRID stop start

CONNECTED VEHICLE
REQUIREMENTS
Connected service and related feature
functionality requires a compatible vehicle
network and the FordPass app.
Some remote features require a
subscription. For additional information,
see the FordPass app. Some restrictions,
third party terms and message or data
rates may apply.
CONNECTED VEHICLE
LIMITATIONS
Evolving technology or evolving cellular
networks could affect functionality and
availability, or continued provision of some
features. These changes could even stop
some features from functioning.
CONNECTING THE VEHICLE TO
A MOBILE NETWORK
What Is the Modem
The modem enables access to
a range of features like starting
and stopping the engine, locking
and unlocking the doors, viewing fuel and
fluid levels, and locating the vehicle from
anywhere.
Enabling and Disabling the Modem
1. Select Settings. 2. Select
FordPass Connect.
3. Select
Connectivity Settings.
4. Switch connectivity features on or off.
Connecting FordPass to the
Modem
1. Make sure that the modem is enabled using the vehicle settings menu.
2. Open the FordPass app on your device
and log in.
3. Add your vehicle or select your vehicle if already added.
4. Select the option for vehicle details.
5. Select the option to activate your vehicle.
6. Make sure that the name on the screen
matches the name shown in your
FordPass account.
7. Confirm that FordPass account is connected to the modem .
CONNECTING THE VEHICLE TO
A WI-FI NETWORK
1. Select
Settings.
2. Select
Wi-Fi.
3. Switch
System Wi-Fi on.
4. Select
View Available Networks.
5. Select an available Wi-Fi network.
Note: Enter the network password to
connect to a secure network.
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Connected Vehicle
(If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
SYNC in order to find
AppLink-capable apps on your device. iPhone users must also connect to
SYNC's USB port with an Apple USB cable.
Ensure you have down-
loaded and installed the latest version of the app
from your phone's app store.
Ensure the app is running on your phone. Some apps
AppLink-enabled apps are
not installed and running on your mobile device.
My phone is connected, but
I still cannot find any apps. require you to register or
login on the app on the
phone before using them with AppLink. Also, some may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps may help SYNC find the
application if you cannot
discover it inside the vehicle. On an Android device, if
apps have an "Exit' or 'Quit'
Sometime apps do not
properly close and re-open their connection to SYNC, over ignition cycles, for example.
My phone is connected, my
app(s) are running, but I still cannot find any apps. option, select that then
restart the app. If the app
does not have that option, you can also manually
"Force Close" the app by
going to the phone's settings
menu, selecting 'Apps.' then finding the particular app
and choosing 'Force stop.' Don't forget to restart the
app afterwards, then select "Find New Apps" on SYNC.
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ (If Equipped)

SETTINGS
Press the button to enter the
settings menu.
Once you select a tile, press the
button next to a menu item to
view an explanation of the
feature or setting.
Sound
Select this tile to adjust sound the settings.
Clock
Select this tile to adjust the clock settings.
Bluetooth
Select this tile to switch Bluetooth on and
off and adjust the settings.
Phone
Select this tile to connect, disconnect, and
manage the connected device settings.
Audio
Select this tile to adjust the audio settings.
Driver Assist (If Equipped)
Select this tile to adjust Driver Assist
features like Parking Aids, Lane Keeping
System, Pedestrian Detection, and
Auto-Start-Stop.
Vehicle
Select this tile to adjust vehicle settings
like windows, alarm, lighting, and MyKey
settings.
FordPass
Select this tile to adjust the FordPass
settings General
Select this tile to adjust settings like
language, measurement units, or to reset
the system.
911 Assist
(If Equipped)
Select this tile to switch 911 Assist on and
off.
Automatic Updates
Select this tile to adjust the automatic
update settings.
Mobile Apps
Select this tile to adjust permissions,
enable, disable, and update mobile apps.
Display
Select this tile to adjust display settings
like brightness and auto dim.
Charge Settings
(If Equipped)
Select this tile to adjust the electric vehicle
charge settings.
Voice Control
Select this tile to adjust voice control
settings like command confirmations and
displayed lists.
Navigation
(If Equipped)
Select this tile to adjust navigation settings
like map preferences and route guidance.
Multi Contour Seats
(If Equipped)
Select this tile to adjust the position and
massage function of your multi contour
seats.
Seats
(If Equipped)
Select this tile to adjust the lumbar
function of your seats.
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3
(If Equipped)E280315 E268570

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. –
Incompatible device.
•You will need an Android device with OS 4.3 or
higher or an iOS device with iOS 8.0 or higher. Pair
and connect your Android device to find AppLink
compatible apps. Connect your iOS device to a
USB port or pair and connect using Bluetooth.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
– Incorrect app settings.
•Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. –
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•Switch Bluetooth off and on again to force the
system to reconnect to your device.
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3 (If Equipped)

Hood Lock
See: Opening and Closing the Hood..........256
Horn.....................................................................73
Hybrid Vehicle Frequently Asked Questions......................................................152
Hybrid Vehicle Operation..........................148 Battery:................................................................... 149
Braking:................................................................... 149
Driving:.................................................................... 148
Driving to Optimize Fuel Economy..............149
Engine:.................................................................... 149
Starting:................................................................. 148
Stopping:............................................................... 148
Transmission Operation:................................. 148
I
In California (U.S. Only)............................238
Information Display Control.......................72
Information Displays....................................96 General Information........................................... 96
Information Messages................................105
Active Park............................................................ 105
Adaptive Cruise Control.................................. 106
AdvanceTrac ™.................................................... 106
Airbag...................................................................... 107
Alarm....................................................................... 107
Automatic Engine Shutdown......................... 107
Battery and Charging System (12 volt).................................................................... 108
Battery and Charging System (High Voltage)............................................................ 108
Blind Spot Information and Cross Traffic Alert System.................................................... 109
Doors and Locks.................................................. 110
Driver Alert............................................................. 110
Fuel........................................................................\
... 110
Hill Start Assist...................................................... 111
Keys and Intelligent Access.............................. 111
Lane Keeping System......................................... 112
Maintenance.......................................................... 112
MyKey....................................................................... 113
Park Aid................................................................... 114
Park Brake.............................................................. 114
Power Steering..................................................... 115
Pre-Collision Assist............................................. 115
Remote Start......................................................... 116
Seats........................................................................\
116Starting System ..................................................
116
Tire Pressure Monitoring System................... 117
Traction Control.................................................... 117
Transmission.......................................................... 117
Installing Child Restraints...........................22 Child Seats.............................................................. 22
Using Lap and Shoulder Belts......................... 22
Using Lower Anchors and Tethers for CHildren (LATCH)........................................... 24
Using Tether Straps............................................. 26
Instrument Cluster
........................................88
Instrument Lighting Dimmer......................77
Instrument Panel
............................................18
Interior Lamps.................................................79
Front Interior Lamp.............................................. 79
Rear Interior Lamps............................................ 80
Interior Luggage Compartment Release............................................................67
Interior Mirror
...................................................86
Auto-Dimming Mirror......................................... 86
Manual Dimming Mirror..................................... 86
Introduction.........................................................7
J
Jump Starting the Vehicle.........................232 Connecting the Jumper Cables.................... 232
Jump Starting...................................................... 233
Preparing Your Vehicle..................................... 232
Removing the Jumper Cables....................... 233
K
Keyless Entry
....................................................65
SECURICODE™ Keyless Entry
Keypad................................................................ 65
Keyless Starting
............................................143
Ignition Modes..................................................... 143
Keys and Remote Controls..........................51
L
Lane Keeping System................................208 Switching the System On and Off..............209
Lighting Control
..............................................76
Flashing the Headlamp High Beam...............77
Headlamp High Beam........................................ 76
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Satellite Radio Reception Factors...............333
SiriusXM Satellite Radio Service..................
333
Troubleshooting................................................. 334
Scheduled Maintenance Record...........430
Scheduled Maintenance............................421
Seatbelt Extensions......................................39
Seatbelt Height Adjustment......................36
Seatbelt Reminder.........................................37 Belt-Minder™......................................................... 37
Seatbelts...........................................................33 Principle of Operation......................................... 33
Seatbelt Warning Lamp and Indicator Chime..............................................................36
Conditions of operation..................................... 36
Seats.................................................................126
Security..............................................................69
Settings...........................................................403 911 Assist.............................................................. 403
Ambient Lighting.............................................. 404
Audio...................................................................... 403
Automatic Updates.......................................... 403
Bluetooth............................................................. 403
Charge Settings................................................. 403
Clock...................................................................... 403
Display................................................................... 403
Driver Assist......................................................... 403
FordPass............................................................... 403
General.................................................................. 403
Message Center................................................. 404
Mobile Apps........................................................ 403
Multi Contour Seats......................................... 403
Navigation............................................................ 403
Personal Profiles............................................... 404
Phone.................................................................... 403
Seats...................................................................... 403
Sound.................................................................... 403
Valet Mode.......................................................... 404
Vehicle................................................................... 403
Voice Control...................................................... 403
Setting the Cruise Control Speed
..........199
Changing the Set Speed................................. 199
Side Airbags
.....................................................45
Side Sensing System..................................188 Object Distance Indicator............................... 189
Sitting in the Correct Position..................126
Snow Chains See: Using Snow Chains................................. 304Special Notices
................................................14
New Vehicle Limited Warranty......................... 14
On Board Diagnostics Data Link Connector............................................................ 15
Special Instructions.............................................. 14
Special Operating Conditions Scheduled Maintenance..............................................428
Exceptions............................................................ 429
Speed Control See: Cruise Control............................................ 199
Stability Control............................................182 Principle of Operation....................................... 182
Starting a Hybrid Electric Vehicle System...........................................................144
Automatic Shutdown....................................... 145
Fast Restart.......................................................... 144
Guarding Against Exhaust Fumes...............146
Important Ventilating Information..............146
Switching Off Your Vehicle When It Is Moving............................................................... 145
Switching Off Your Vehicle When It Is Stationary......................................................... 145
Starting and Stopping the Engine..........143 General Information.......................................... 143
Steering.............................................................217 Adaptive Learning............................................... 217
Electric Power Steering..................................... 217
Steering Wheel.................................................71
Storage Compartments.............................142
Sunroof See: Moonroof...................................................... 86
Sun Visors.........................................................86 Illuminated Vanity Mirror................................... 86
Supplementary Restraints System..........41 Principle of Operation......................................... 41
Switching Automatic High Beam Control On and Off......................................................81
Activating the Automatic High Beam Control.................................................................. 81
Switching Cruise Control On and Off
...................................................................199
Switching Cruise Control Off......................... 199
Switching Cruise Control On.......................... 199
Symbols Glossary
.............................................7
SYNC™ 3........................................................353
General Information......................................... 353
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index