2020 FORD F250 SUPER DUTY ECU

Follow these guidelines if you have a need
for recreational towing, such as towing
your vehicle behind a motorhome. We have
designed these guidelines to prevent
damage to your transmission.
Two-wheel Drive Vehicles
Do not tow your vehicle with any wheels
on the ground, as vehicle or transmission
damage may occur. You must tow your
vehicle with all four (4) wheels off the
ground, such as when using a car-hauling
trailer.
Four-wheel Drive Vehicles
Only tow a four-wheel drive vehicle that
with all wheels on the ground. To do this,
place the transfer case in its neutral
position and engage the four-wheel-down
towing feature.
Perform the steps in the following section
after positioning your vehicle behind the
tow vehicle and properly securing them
together.
Note:
Make sure you properly secure your
vehicle to the tow vehicle.
Four-wheel-down Towing
1. Put the ignition in the on position, but do not start the engine. If your vehicle
has an ignition key, turn the key to on.
If your vehicle has intelligent access,
press the engine START/STOP button
once without pressing the brake pedal.
2. Press and hold the brake pedal.
3. Rotate the four-wheel drive switch to 2H.
4. Shift the transmission to neutral (N).
5. Enable neutral tow through the information display by selecting
Settings
from the cluster menu.
6. Then select
Advanced Settings.
7. Then select
Vehicle. 8. Then select
Neutral Tow. Press and
hold the OK button. If completed
successfully, the information display
shows
Neutral Tow Enabled Leave
Transmission in Neutral. This indicates
that your vehicle is safe to tow with all
wheels on the ground.
Note: If you do not see the message in the
display, you must perform the procedure
again from the beginning.
Note: You may hear an audible noise as the
transfer case shifts into its neutral position.
This is normal.
9. Leave the transmission in neutral (N) and turn the ignition as far as it will go
toward the off position (it will not turn
fully off when the transmission is in
neutral). If your vehicle has an ignition
key, you must leave the key in the
ignition while towing. To lock and
unlock your vehicle, use the keyless
entry keypad or extra set of keys. If your
vehicle has intelligent access, press the
engine
START/STOP button once
without pressing the brake pedal. You
do not need to leave your keys in the
vehicle. You can lock and unlock your
vehicle as you normally do.
10. Release the brake pedal. WARNING:
Do not disconnect the
battery during recreational towing. It
prevents the transfer case from shifting
properly and may cause the vehicle to
roll, even if the transmission is in park
(P). WARNING:
Shifting the transfer
case to its neutral position for
recreational towing may cause the
vehicle to roll, even if the transmission is
in park (P). It may injure the driver and
others. Make sure you press the foot
brake and the vehicle is in a secure, safe
position when you shift to neutral (N).
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Note:
Failing to put the transfer case in its
neutral position while towing with all four
wheels on the ground will damage vehicle
components.
Note: You can check four-wheel-down
towing status at any time by opening the
driver's door or turning the ignition to the
accessory or on position. A message
displays in the information display
confirming your vehicle is in neutral tow.
To exit four-wheel-down towing and return
the transfer case to its 2H position:
1. With your vehicle still properly secured
to the tow vehicle, put the ignition in
the on position, but do not start the
engine. If your vehicle has an ignition
key, switch the key to on. If your vehicle
has intelligent access, press the engine
START/STOP
button once without
pressing the brake pedal.
2. Press and hold the brake pedal.
3. Shift the transmission out of neutral (N) and into any other gear.
4. Release the brake pedal.
Note: If completed successfully, the
instrument cluster displays 2H and Neutral
Tow Disabled
.
Note: If the indicator light and message do
not display, you must perform the procedure
again from the beginning.
Note: You may hear an audible noise as the
transfer case shifts out of its neutral
position. This is normal.
Note: If
Shift Delayed Pull Forward
displays in the instrument cluster, transfer
case gear tooth blockage is present. See
resolving the shift delayed pull forward
message instructions after this section.
5. Apply the parking brake and disconnect
the vehicle from the tow vehicle. 6. Release the parking brake, start the
engine and shift the transmission to
drive (D) to make sure the transfer
case is out of neutral (N).
7. If the transfer case does not successfully shift out of neutral (N),
set the parking brake until you can have
your vehicle serviced.
Resolving the Shift Delay Pull Forward
Message
If the instrument cluster displays
Shift
Delayed Pull Forward. You need to
perform the following steps:
1. Press and hold the brake pedal.
2. Put the transmission into neutral (N), and then start the engine.
3. With the engine running, shift the transmission to drive (D) and let the
vehicle roll forward, up to
3 ft (1 m).
You may hear an audible noise as the
transfer case shifts out of its neutral
position. This is normal.
4. Make sure the instrument cluster displays
Neutral Tow Disabled.
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Engine temperature while plowing
When driving with a plow, your engine may
run at a higher temperature than normal
because the attached snowplow blade will
restrict airflow to the radiator.
•
If you are driving more than 15 mi
(24 km) at temperatures above
freezing, angle the plow blade either
full left or full right to provide
maximum airflow to the radiator.
• If you are driving less than
15 mi
(24 km) at speeds up to 45 mph
(72 km/h) in cold weather, you will not
need to worry about blade position to
provide maximum airflow.
Transmission operation while
plowing WARNING:
Do not spin the wheels
at over 34 mph (55 km/h). The tires may
fail and injure a passenger or bystander.
• Shift transfer case to
4L (4WD Low)
when plowing in small areas at speeds
below
5 mph (8 km/h).
• Shift transfer case to
4H (4WD High)
when plowing larger areas or light snow
at higher speeds. Do not exceed 15 mph
(24 km/h)
.
• Do not shift the transmission from a
forward gear to
R (Reverse) until the
engine is at idle and the wheels have
stopped. FLOOR MATS WARNING:
Use a floor mat
designed to fit the footwell of your
vehicle that does not obstruct the pedal
area. Failure to follow this instruction
could result in the loss of control of your
vehicle, personal injury or death. WARNING:
Pedals that cannot
move freely can cause loss of vehicle
control and increase the risk of serious
personal injury. WARNING:
Secure the floor mat
to both retention devices so that it
cannot slip out of position and interfere
with the pedals. Failure to follow this
instruction could result in the loss of
control of your vehicle, personal injury or
death. WARNING: Do not place additional
floor mats or any other covering on top
of the original floor mats. This could
result in the floor mat interfering with the
operation of the pedals. Failure to follow
this instruction could result in the loss of
control of your vehicle, personal injury or
death. WARNING:
Always make sure that
objects cannot fall into the driver foot
well while your vehicle is moving. Objects
that are loose can become trapped
under the pedals causing a loss of
vehicle control.
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To install the floor mats, position the floor
mat eyelet over the retention post and
press down to lock in position.
To remove the floor mat, reverse the
installation procedure.
Note:
Regularly check the floor mats to
make sure they are secure.
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WARNING: Always slowly remove
the slack from the recovery strap prior
to pulling. Failure to do so can introduce
significantly higher loads which can
cause the recovery hooks to break off, or
the recovery strap to fail which can cause
serious injury or death. WARNING:
Never link two straps
together with a clevis pin. These heavy
metal objects could become projectiles
if the strap breaks and can cause serious
injury or death.
Your vehicle comes equipped with
frame-mounted front recovery hooks.
These hooks should never have a load
applied to them greater than the gross
vehicle weight rating of your vehicle.
Before using recovery hooks:
• Make sure all attaching points are
secure and capable of withstanding
the applied load.
• Never use chains, cables or tow straps
with metal hook ends.
• Only use recovery straps that have a
minimum breaking strength two to
three times the gross vehicle weight of
the stuck vehicle.
• Make sure the recovery strap is in good
condition and free of visible cuts, tears
or damage.
• Use a damper device such as a tarp,
heavy blanket or piece of carpet
draped over the recovery strap to help
absorb the energy in the event the
strap breaks.
• Make sure the stuck vehicle is not
loaded heavier than its gross vehicle
weight rating specified on the
certification label. •
Always align the tow vehicle and stuck
vehicle in a straight line (within 10
degrees).
• Keep bystanders to the
sides of the
vehicle, at a distance of at least twice
the length of the recovery strap. This
helps avoid injury from the hazard of a
recovery hook or strap breaking, or a
vehicle lurching into their path.
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Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or
Service Advisor at your selling or
servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
• Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states within the United States,
you must directly notify Ford in writing
before pursuing remedies under your
state's warranty laws, and Ford is also
allowed a final repair attempt.
Additionally, in some states within the
United States, a consumer has the option
of submitting a warranty dispute to the
BBB Auto Line before taking action under
the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle
’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18,000 mi (29,000 km), whichever
occurs first:
1. Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
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Transport Canada Contact Information
http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motor-
vehicles.html (English)
Website
http://www.tc.gc.ca/fra/securiteautomobile/signaler-defauts-vehicules-
automobiles.html (French)
Website
1-800-333-0510
Phone Ford of Canada Contact Information
www.ford.ca
Website
1-800-565-3673
Phone
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From the main menu scroll to:
Action and description
Message
Press the down arrow
button, then from this menu
scroll to the following
message.
Truck Info
Press the OK button.
Mainten-
ance
Monitor
Press the down arrow
button, then from this menu
scroll to the following
message.
Oil Life:
xxx%
Press the
OK button.
Oil Life
Press and hold the
OK
button until the instrument
cluster displays the
following message.
Oil Life
Hold OK to
Reset
Oil Life: 100%
When the oil change indic-
ator resets the instrument
cluster displays 100%.
Repeat the process if the oil
change indicator does not
reset.
CHANGING THE ENGINE AIR
FILTER - 6.2L WARNING:
To reduce the risk of
vehicle damage and personal burn
injuries, do not start your engine with the
air cleaner removed and do not remove
it while the engine is running.
Use the correct specification air filter
element. See
Motorcraft Parts (page
435). Note:
Failure to use the correct air filter
element may result in severe engine
damage. Resulting component damage
may not be covered by the vehicle Warranty.
Change the air filter element at the correct
service interval. See
Scheduled
Maintenance (page 557). 1. Disconnect the mass air flow sensor
electrical connector, if required.
2. Remove the air intake tube securing clamp.
3. Pull the air intake tube away from the air filter housing.
4. Remove the clips that secure the air filter housing cover. Remove the air
filter housing cover.
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