ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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Note:
Battery posts, terminals and related
accessories contain lead and lead
compounds. Wash hands after handling.
Your vehicle is equipped with a
Motorcraft® maintenance-free battery
which normally does not require additional
water during its life of service.
For longer, trouble-free operation, keep the
top of the battery clean and dry. Also,
make certain the battery cables are always
tightly fastened to the battery terminals.
If you see any corrosion on the battery or
terminals, remove the cables from the
terminals and clean with a wire brush. You
can neutralize the acid with a solution of
baking soda and water.
It is recommended that the negative
battery cable terminal be disconnected
from the battery if you plan to store your
vehicle for an extended period of time.
To ensure proper operation of the battery
management system (BMS), any electrical
devices that are added to the vehicle
should not have their ground connection
made directly at the negative battery post.
A connection at the negative battery post
can cause inaccurate measurements of
the battery condition and potential
incorrect system operation.
Note: Electrical or electronic accessories
or components added to the vehicle by the
dealer or the owner may adversely affect
battery performance and durability and may
also affect the performance of other
electrical systems in the vehicle.
When a battery replacement is required,
the battery should only be replaced with
a Ford recommended replacement battery
that matches the electrical requirements
of the vehicle. Note:
Always dispose of automotive
batteries in a responsible manner. Follow
your local authorized standards for disposal.
Call your local authorized recycling center
to find out more about recycling automotive
batteries.
Battery relearn
When the battery is disconnected or a new
battery installed:
• The transmission must relearn its
adaptive strategy. As a result of this,
the transmission may shift firmly. This
operation is considered normal and will
not affect function or durability of the
transmission. Over time the adaptive
learning process will fully update
transmission operation to its optimum
shift feel.
• The clock and the preset radio stations
must be reset once the battery is
reconnected.
• Your vehicle ’s engine is electronically
controlled by a computer, some control
conditions are maintained by power
from the battery, the engine must
relearn its idle and fuel trim strategy.
When the battery is disconnected or a new
battery is installed, begin the battery
relearn process:
1. With the vehicle at a complete stop, set the parking brake.
2. Put the gearshift lever in P (Park), turn
off all accessories and start the engine.
3. Run the engine until it reaches normal operating temperature.
4. Allow the engine to idle for at least one
minute.
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Motorcraft Part Number
Component
BH-31-XT
Battery-commercial chassis (UPS chassis).
FL-820-S
Engine oil filter. 1
SP-586
Spark plug. 2
FT-187
Automatic transmission fluid filter (6R140).
1 If a Motorcraft® oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
2 For spark plug replacement, contact your authorized dealer. Replace the spark plugs at
the recommended intervals. See Normal Scheduled Maintenance (page 169).
We recommend Motorcraft® parts that are available at your authorized dealer or at
www.fordparts.com. We engineer these parts for your vehicle to meet or exceed our
specifications. Use of other parts could impact vehicle performance, emissions and
durability. Your warranty could be void for any damage related to use of other parts.
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Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle.
Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information. Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
Make sure to change your vehicle
’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using a Ford-approved flushing
chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals. Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
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A
About This Manual...........................................5
ABS
See: Brakes.............................................................. 51
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................... 51
Accessories See: Replacement Parts
Recommendation............................................ 12
ACC See: Using Adaptive Cruise Control..............58
Adjusting the Steering Wheel....................16
Air Filter See: Changing the Engine Air Filter...............114
Appendices.....................................................184
Audible Warnings and Indicators.............26 Headlamps On Warning Chime...................... 26
Key in Ignition Warning Chime........................ 26
Parking Brake On Warning Chime.................. 26
Autolamps.........................................................19 Windshield Wiper Activated
Headlamps........................................................ 20
Automatic Transmission..............................47
Brake-Shift Interlock........................................... 49
If Your Vehicle Gets Stuck in Mud or Snow.................................................................... 50
Progressive Range Selection - PRS..............48
Understanding the Positions of Your Automatic Transmission............................... 47
Automatic Transmission Fluid Check..............................................................119
Adjusting automatic transmission fluid levels.................................................................... 121
Automatic transmission fluid filter................121
Correct fluid level................................................ 120
High fluid level....................................................... 121
Low fluid level...................................................... 120
B
Battery See: Changing the 12V Battery...................... 124
Brake Fluid Check..........................................121 Hydroboost............................................................ 122
Hydromax.............................................................. 122Brakes..................................................................51
General Information............................................. 51
Breaking-In.......................................................88
C
Canceling the Set Speed.............................57
Capacities and Specifications.................156 Air Conditioning System.................................. 156
Alternative Engine Oil for Extremely Cold Climates............................................................ 159
Automatic Transmission.................................. 156
Engine Coolant..................................................... 157
Engine Oil.............................................................. 158
Fuel Tank............................................................... 159
Grease..................................................................... 159
Hydroboost Brake System............................... 161
Hydromax Brake System................................. 160
Power Steering System..................................... 161
Rear Axle................................................................ 162
Washer Reservoir................................................ 162
Car Wash See: Cleaning the Exterior................................ 127
Catalytic Converter.......................................44
On-Board Diagnostics (OBD-II)..................... 45
Readiness for Inspection and Maintenance (I/M) Testing..................................................... 46
Changing a Fuse
...........................................108
Fuses....................................................................... 108
Changing a Road Wheel.............................147 Dissimilar Spare Wheel and Tire Assembly
Information....................................................... 147
Tire Change Procedure..................................... 149
Changing the 12V Battery..........................124 Battery relearn..................................................... 125
Changing the Engine Air Filter..................114
Cleaning the Engine.....................................128
Cleaning the Exterior....................................127 Cleaning the Headlamps.................................. 127
Exterior Chrome Parts....................................... 127
Exterior Plastic Parts.......................................... 127
Stripes or Graphics............................................. 127
Underbody............................................................ 128
Under Hood.......................................................... 128
Cleaning the Wheels...................................128
Connected Vehicle
.......................................163
Connecting the Vehicle to a Mobile
Network............................................................. 163
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