2020 FORD EXPEDITION audio

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 457).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 457).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
463
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3

Resetting the System
1. Simultaneously press and hold the
seek up and the audio unit power
buttons until the screen goes black.
2. Wait three minutes to allow the system
to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.
Additional Information and
Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.
471
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3

•
Links to Third Party Sites: The
SOFTWARE may provide you with the
ability to link to third party sites. The
third party sites are not under the
control of FORD MOTOR COMPANY,
its affiliates and/or its designated
agent. Neither FORD MOTOR
COMPANY nor its affiliates nor its
designated agent are responsible for
(I) the contents of any third party sites,
any links contained in third party sites,
or any changes or updates to third
party sites, or (ii) webcasting or any
other form of transmission received
from any third party sites. If the
SOFTWARE provides links to third
party sites, those links are provided to
you only as a convenience, and the
inclusion of any link does not imply an
endorsement of the third party site by
FORD MOTOR COMPANY, its affiliates
and/or its designated agent.
• Obligation to Drive Responsibly:
You recognize your obligation to drive
responsibly and keep attention on the
road. You will read and abide with the
DEVICES operating instructions
particularly as they pertain to safety
and you agree to assume any risk
associated with the use of the
DEVICES.
UPGRADES AND RECOVERY MEDIA:
If the SOFTWARE is provided by FORD
MOTOR COMPANY separate from the
DEVICES on media such as a ROM chip,
CD ROM disk(s) or via web download or
other means, and is labeled "For Upgrade
Purposes Only" or "For Recovery Purposes
Only" you may install one (1) copy of such
SOFTWARE onto the DEVICES as a
replacement copy for the existing
SOFTWARE, and use it in accordance with
this EULA, including any additional EULA
terms accompanying the upgrade
SOFTWARE. INTELLECTUAL PROPERTY RIGHTS:
All title and intellectual property rights in
and to the SOFTWARE (including but not
limited to any images, photographs,
animations, video, audio, music, text and
"applets" incorporated into the
SOFTWARE), the accompanying printed
materials, and any copies of the
SOFTWARE, are owned by FORD MOTOR
COMPANY, or its affiliates or suppliers. The
SOFTWARE is licensed, not sold. You may
not copy the printed materials
accompanying the SOFTWARE. All title
and intellectual property rights in and to
the content which may be accessed
through use of the SOFTWARE is the
property of the respective content owner
and may be protected by applicable
copyright or other intellectual property
laws and treaties. This EULA grants you no
rights to use such content outside its
intended use. All rights not specifically
granted under this EULA are reserved by
FORD MOTOR COMPANY, its affiliates,
and third party software and service
providers and suppliers. Use of any on-line
services which may be accessed through
the SOFTWARE may be governed by the
respective terms of use relating to such
services. If this SOFTWARE contains
documentation that is provided only in
electronic form, you may print one copy of
such electronic documentation.
EXPORT RESTRICTIONS:
You
acknowledge that the SOFTWARE is
subject to U.S. and European Union export
jurisdiction. You agree to comply with all
applicable international and national laws
that apply to the SOFTWARE, including
the U.S. Export Administration Regulations,
as well as end-user, end-use and
destination restrictions issued by U.S. and
other governments.
499
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Appendices

1. Safe and Lawful Use
You acknowledge that devoting attention
to the TeleNav Software may pose a risk
of injury or death to you and others in
situations that otherwise require your
undivided attention, and you therefore
agree to comply with the following when
using the TeleNav Software:
(a) observe all traffic laws and otherwise
drive safely;
(b) use your own personal judgment while
driving. If you feel that a route suggested
by the TeleNav Software instructs you to
perform an unsafe or illegal maneuver,
places you in an unsafe situation, or directs
you into an area that you consider to be
unsafe, do not follow such instructions;
(c) do not input destinations, or otherwise
manipulate the TeleNav Software, unless
your vehicle is stationary and parked;
(d) do not use the TeleNav Software for
any illegal, unauthorized, unintended,
unsafe, hazardous, or unlawful purposes,
or in any manner inconsistent with this
Agreement;
(e) arrange all GPS and wireless devices
and cables necessary for use of the
TeleNav Software in a secure manner in
your vehicle so that they will not interfere
with your driving and will not prevent the
operation of any safety device (such as an
airbag).
You agree to indemnify and hold TeleNav
harmless against all claims resulting from
any dangerous or otherwise inappropriate
use of the TeleNav Software in any moving
vehicle, including as a result of your failure
to comply with the directions above.
2. Account Information
You agree: (a) when registering the
TeleNav Software, to provide TeleNav with
true, accurate, current, and complete
information about yourself, and (b) to
inform TeleNav promptly of any changes
to such information, and to keep it true,
accurate, current and complete.
3. Software License
•
Subject to your compliance with the
terms of this Agreement, TeleNav
hereby grants to you a personal,
non-exclusive, non-transferable license
(except as expressly permitted below
in connection with your permanent
transfer of the TeleNav Software
license), without the right to
sublicense, to use the TeleNav
Software (in object code form only) in
order to access and use the TeleNav
Software. This license shall terminate
upon any termination or expiration of
this Agreement. You agree that you will
use the TeleNav Software only for your
personal business or leisure purposes,
and not to provide commercial
navigation services to other parties.
3.1 License Limitations
• (a) reverse engineer, decompile,
disassemble, translate, modify, alter
or otherwise change the TeleNav
Software or any part thereof;
(b)
attempt to derive the source code,
audio library or structure of the
TeleNav Software without the prior
express written consent of TeleNav;
(c)
remove from the TeleNav
Software, or alter, any of TeleNav's or
its suppliers' trademarks, trade names,
logos, patent or copyright notices, or
other notices or markings;
(d)
505
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Appendices

3
360 Degree Camera...................................233
Advanced Camera Views................................ 233
Camera Views..................................................... 233
Front Camera...................................................... 234
Keep Out Zone.................................................... 234
Side Camera........................................................ 234
4
4WD See: Four-Wheel Drive.................................... 200
A
A/C See: Climate Control......................................... 139
About This Manual...........................................7
ABS See: Brakes.......................................................... 209
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes............................................................... 209
Accessories.....................................................472
Accessories See: Replacement Parts
Recommendation............................................ 14
ACC See: Using Adaptive Cruise Control............237
Active Park Assist.........................................223 Using Active Park Assist.................................. 224
Adjustable Pedals...........................................91
Adjusting the Headlamps.........................337 Horizontal Aim Adjustment........................... 338
Vertical Aim Adjustment................................. 337
Adjusting the Pedals......................................91
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column............................................................87
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column............................................................87
End of Travel Position........................................ 88
Memory Feature................................................... 88
Airbag Disposal...............................................55
Air Conditioning See: Climate Control......................................... 139Air Filter
See: Changing the Engine Air Filter.............329
Alarm See: Anti-Theft Alarm........................................ 83
Ambient Lighting
...........................................98
Adjusting the Brightness................................... 98
Switching Ambient Lighting Off..................... 98
Switching Ambient Lighting On..................... 98
Anti-Theft Alarm............................................83 Arming the Alarm................................................ 84
Disarming the Alarm........................................... 84
Using the System................................................. 83
Appendices....................................................494
Apps.................................................................454 SiriusXM Traffic and Travel Link.................. 456
Using Apps on an Android Device...............455
Using Apps on an iOS Device........................ 455
Using Mobile Navigation on an Android Device............................................................... 455
At a Glance........................................................18
Audible Warnings and Indicators.............113 Direction Indicator Tone.................................... 113
Headlamps On Warning Tone......................... 113
Key in Ignition Warning Tone........................... 113
Keyless Warning Alert........................................ 113
Parking Brake On Warning Tone.................... 113
Audio Control
..................................................88
You can operate the following functions
with the control:.............................................. 88
Audio System
...............................................398
General Information......................................... 398
Audio Unit - Vehicles With: Touchscreen Display...........................................................401
Accessing the Sound Settings...................... 401
Adjusting the Volume....................................... 401
Changing Radio Stations............................... 402
Muting the Audio............................................... 402
Playing or Pausing Media............................... 402
Setting the Memory Presets......................... 402
Switching the Audio Unit On and Off........402
Switching the Display On and Off..............402
Using Seek, Fast Forward and Reverse............................................................. 402
Audio Unit - Vehicles Without: Touchscreen Display
...............................398
Accessing the Settings Menu....................... 399
Accessing the Sound Settings..................... 399
Adjusting the Volume...................................... 399
525
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Changing Radio Stations...............................
399
Playing or Pausing Media.............................. 400
Returning to the Previous Screen...............400
Scrolling Through the Menu Options........400
Selecting a Menu Option............................... 400
Selecting Media................................................. 400
Selecting the Radio.......................................... 400
Setting a Memory Preset............................... 400
Switching the Audio Unit On and Off...................................................................... 400
Using a Cell Phone........................................... 400
Using Apps.......................................................... 400
Using Seek, Fast Forward and Reverse.............................................................. 401
Autolamps........................................................95 Windshield Wiper Activated
Headlamps........................................................ 95
Automatic Climate Control........................141 Accessing Rear Climate Controls.................. 141
Directing the Airflow........................................... 141
Setting the Blower Motor Speed................... 141
Setting the Temperature.................................. 141
Switching Auto Mode On and Off.................141
Switching Dual Zone Mode On and Off........................................................................\
142
Switching Maximum Air Conditioning On and Off............................................................... 142
Switching Maximum Defrost On and Off........................................................................\
143
Switching Recirculated Air On and Off........................................................................\
143
Switching the Air Conditioning On and Off........................................................................\
142
Switching the Climate Control On and Off........................................................................\
142
Switching the Heated Seats On and Off........................................................................\
143
Switching the Ventilated Seats On and Off........................................................................\
143
Automatic High Beam Control.................99
Automatic High Beam Control Indicators.......................................................99
Automatic Transmission............................193
Automatic Transmission Adaptive
Learning............................................................ 199
Brake-Shift Interlock (Console Shifter Only).................................................................. 198If Your Vehicle Gets Stuck in Mud or
Snow.................................................................. 199
SelectShift™ Automatic Transmission.................................................... 197
Understanding the Shift Positions of Your Automatic Transmission............................. 193
Automatic Transmission Fluid Check.............................................................333
Auto-Start-Stop............................................179 Disabling Auto-Start-Stop............................. 180
Enabling Auto-Start-Stop............................... 179
Autowipers
........................................................92
Autowipers Settings............................................ 93
Auxiliary Power Points
................................169
110 Volt AC Power Point................................... 169
12 Volt DC Power Point..................................... 169
USB Port and Power Point Locations.........169
B
Battery See: Changing the 12V Battery..................... 335
Blind Spot Information System.............249 ........................................................................\
.......... 249
Blind Spot Information System with Trailer Tow...................................................................... 251
Switching the System On and Off...............253
System Errors...................................................... 253
Using the Blind Spot Information System.............................................................. 250
BLIS See: Blind Spot Information System..........249
Bonnet Lock See: Opening and Closing the Hood..........325
Booster Seats
...................................................31
Types of Booster Seats...................................... 32
Brake Fluid Check........................................334 Brake Fluid Service Interval............................ 335
Brakes..............................................................209 General Information......................................... 209
Breaking-In
....................................................300
Bulb Specification Chart...........................392
C
Cabin Air Filter...............................................148
Canceling the Set Speed
...........................237
526
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Rear Window Wiper Blade...............................
93
Recommended Towing Weights...........286
Reduced Engine Performance...............299
Refueling..........................................................185 Refueling System Overview........................... 185
Refueling System Warning.............................. 187
Refueling Your Vehicle...................................... 185
Remote Control
..............................................56
Car Finder................................................................. 61
Integrated Keyhead Transmitter.................... 56
Intelligent Access Key......................................... 57
Remote Start.......................................................... 61
Replacing the Battery......................................... 58
Sounding the Panic Alarm................................. 61
Using the Key Blade............................................ 58
Remote Start.................................................148 Automatic Settings............................................ 148
Heated and Cooled Features......................... 149
Last Settings........................................................ 149
Removing a Headlamp.............................340
Repairing Minor Paint Damage..............348
Replacement Parts Recommendation........................................14
Collision Repairs.................................................... 14
Scheduled Maintenance and Mechanical Repairs.................................................................. 14
Warranty on Replacement Parts..................... 14
Replacing a Lost Key or Remote Control............................................................63
Reporting Safety Defects (Canada Only)...............................................................313
Reporting Safety Defects (U.S. Only)...............................................................313
Resuming the Set Speed...........................237
Roadside Assistance
..................................302
Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 303
Vehicles Sold in the United States: Getting Roadside Assistance................................... 302
Vehicles Sold in the United States: Using Roadside Assistance................................... 302
Roadside Emergencies..............................302
Roof Racks and Load Carriers................268 Adjusting the Crossbar.................................... 269
Maximum Recommended Load Amounts.......................................................... 268
Running-In See: Breaking-In................................................ 300Running Out of Fuel....................................183
Adding Fuel From a Portable Fuel
Container.......................................................... 184
Filling a Portable Fuel Container.................. 183
S
Safety Canopy ™
.............................................53
Safety Precautions.......................................182
Satellite Radio..............................................405
Satellite Radio Electronic Serial Number
(ESN)................................................................ 406
Satellite Radio Reception Factors..............405
SiriusXM Satellite Radio Service.................405
Troubleshooting................................................ 406
Scheduled Maintenance Record
...........483
Scheduled Maintenance...........................475
Seatbelt Extensions
......................................45
Seatbelt Height Adjustment......................42
Seatbelt Reminder........................................43
Front Seats............................................................. 43
Seatbelt Monitor.................................................. 44
Seatbelt Status..................................................... 44
Seatbelts............................................................37 Principle of Operation......................................... 37
Seatbelt Warning Lamp and Indicator Chime..............................................................43
Conditions of operation..................................... 43
Seats.................................................................150
Security...............................................................81
Settings............................................................457 911 Assist............................................................... 457
Ambient Lighting............................................... 458
Audio....................................................................... 457
Automatic Updates........................................... 457
Bluetooth.............................................................. 457
Charge Settings................................................. 458
Clock....................................................................... 457
Display................................................................... 458
Driver Assist.......................................................... 457
FordPass................................................................ 457
General.................................................................. 457
Message Center................................................. 458
Mobile Apps......................................................... 457
Multi Contour Seats......................................... 458
Navigation............................................................ 458
Personal Profiles................................................ 458
Phone..................................................................... 457
535
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Seats......................................................................
458
Sound..................................................................... 457
Valet Mode........................................................... 458
Vehicle.................................................................... 457
Voice Control...................................................... 458
Setting the Cruise Control Speed..........236 Changing the Set Speed................................. 236
Side Airbags.....................................................52
Side Sensing System..................................222
Object Distance Indicator............................... 223
Sitting in the Correct Position
..................150
Snow Chains See: Using Snow Chains.................................. 367
Spare Wheel See: Changing a Road Wheel........................ 372
Special Notices
................................................14
New Vehicle Limited Warranty......................... 14
Notice to Owners of Pickup Trucks and Utility Type Vehicles........................................ 15
On Board Diagnostics Data Link Connector............................................................ 15
Special Instructions.............................................. 14
Using Your Vehicle as an Ambulance............15
Using Your Vehicle With a Snowplow...........15
Special Operating Conditions Scheduled Maintenance...............................................481
Exceptions........................................................... 483
Speed Control See: Cruise Control........................................... 236
Stability Control............................................214 Principle of Operation....................................... 214
Starter Switch See: Ignition Switch............................................ 173
Starting a Gasoline Engine........................174 Automatic Engine Shutdown......................... 175
Failure to Start...................................................... 175
Guarding Against Exhaust Fumes.................177
Important Ventilating Information................177
Stopping the Engine When Your Vehicle is Moving................................................................ 176
Stopping the Engine When Your Vehicle is Stationary......................................................... 176
Vehicles with an Ignition Key.......................... 174
Vehicles with Keyless Start............................. 175
Starting and Stopping the Engine
..........173
General Information........................................... 173
Steering...........................................................256 Adaptive Learning.............................................. 257Electric Power Steering...................................
256
Steering Wheel................................................87
Storage Compartments
..............................172
Sunroof See: Moonroof..................................................... 105
Sun Visors
.......................................................104
Illuminated Vanity Mirror................................. 105
Supplementary Restraints System.........48 Principle of Operation........................................ 48
Switching Automatic High Beam Control On and Off.....................................................99
Activating the Automatic High Beam Control................................................................ 99
Switching Cruise Control On and Off..................................................................236
Switching Cruise Control Off......................... 236
Switching Cruise Control On......................... 236
Symbols Glossary
.............................................7
SYNC™ 3........................................................426
General Information......................................... 426
SYNC™ 3 Troubleshooting.....................459 Additional Information and
Assistance......................................................... 471
Apps....................................................................... 466
Navigation............................................................ 465
Personal Profiles............................................... 469
Phone..................................................................... 463
Resetting the System........................................ 471
USB and Bluetooth Audio............................. 460
Voice Recognition............................................. 459
Wi-Fi Connectivity............................................ 468
SYNC™ Applications and Services
.......413
911 Assist................................................................ 413
SYNC Mobile Apps............................................. 415
SYNC™...........................................................409 General Information........................................ 409
SYNC™ Troubleshooting
...........................417
T
Technical Specifications See: Capacities and Specifications...........380
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................310
Tire Care
..........................................................353
Glossary of Tire Terminology........................ 354
Information About Uniform Tire Quality Grading............................................................. 353
536
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index