![FORD EXPEDITION 2020 Owners Manual If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
se FORD EXPEDITION 2020 Owners Manual If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
se](/manual-img/11/40645/w960_40645-416.png)
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone.
See Supplementary Restraints System
(page 48). Important information about
airbag deployment is in this chapter.
See Roadside Emergencies (page 302).
Important information about the fuel pump
shut-off is in this chapter.
Setting 911 Assist On or Off
Press the Settings button then select: Action and Description
Menu
Item
Select the desired option, on
or off.
911 Assist
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number. In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (the triggers for 911
Assist). If a connected cell phone sustains
damage or loses its connection to SYNC
during a crash, SYNC searches for and tries
to connect to a previously paired cell
phone; SYNC then attempts to call the
emergency services.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel".
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle are
able to talk with the operator. Be prepared
to provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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911 Assist Privacy Notice
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.
SYNC Mobile Apps
The system enables voice and steering
wheel control of SYNC AppLink enabled
smartphone apps. When an app is running
through AppLink, you can control main
features of the app through voice
commands and steering wheel controls.
Note:
You must pair and connect your
smartphone to SYNC to access AppLink.
Note: Android users need to connect the
phone to SYNC using Bluetooth. Note:
For information on available apps,
supported smartphone devices and
troubleshooting tips please visit the Ford
website
Note: Availability of SYNC AppLink enabled
Apps will vary by region.
Note: Make sure you have an active account
for the app that you have downloaded.
Some apps work automatically with no
setup. Other apps want you to configure
your personal settings and personalize your
experience by creating stations or favorites.
We recommend you do this at home or
outside of your vehicle.
To Access Using the SYNC Menu
Press the Mobile Apps button to access
the menu on-screen. Then select: Action and Description
Menu
Item
Scroll through the list of
available applications and
select a particular app.
Find
Mobile
Apps
Note: If you cannot find a compatible SYNC
AppLink app, make sure the required app is
running on the mobile device.
To Access Using Voice Commands
Press the voice button, then when prompted say: Action and Description
Voice Command
Say the name of the application after the tone.
The app should start. When an app is running through SYNC, you can press the voice button and speak commands specific to the app, for example "Play Playlist Road Trip".
Mobile Applications
SYNC lists all of the currently available mobile apps.
List Applications
Searches your connected mobile device for SYNC-compatible mobile apps.
Find Applications
Use this command to discover the available voice commands.
Help
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App Permissions
App permissions are organized by groups.
You can grant these group permissions
individually. You can change a permission
group status any time when not driving, by
using the settings menu.
When you launch an app using SYNC, the
system may ask you to grant certain
permissions, for example:
•
To allow your vehicle to provide vehicle
information to the app such as, but not
limited to: Fuel level, fuel economy, fuel
consumption, engine speed, rain
sensor, odometer, VIN, external
temperature, gear position, tire
pressure, and head lamp status.
• To allow your vehicle to provide driving
characteristic information such as, but
not limited to: MyKey, seat belt status,
engine revolutions per minute, gear
position, braking events, steering wheel
angle, and accelerator pedal position.
• To allow your vehicle to provide
location information, including: GPS
and speed.
• To allow the app to send push
notifications using the vehicle display
and voice capabilities while running in
a background state. Push notifications
may be particularly useful for news or
location based apps.
Note: You only need to grant permissions
the first time you use an app with SYNC.
Note: Ford is not responsible or liable for
any damages or loss of privacy relating to
usage of an app, or dissemination of any
vehicle data that you approve Ford to
provide to an app. Enabling SYNC Mobile Apps
In order to enable mobile apps, SYNC
requires user consent to send and receive
app authorization information and updates
using the data plan associated with the
connected device.
Data is sent to Ford in the United States
through the connected device. The
information is encrypted and includes your
VIN, SYNC module number, anonymous
usage statistics and debugging
information. Updates may take place.
Note:
You must enable mobile apps for
each connected device the first time you
select a mobile app using the system.
Note: Standard data rates apply. Ford is
not responsible for any additional charges
you may receive from your service provider,
when your vehicle sends or receives data
through the connected device. This includes
any additional charges incurred due to
driving in areas when roaming out of a home
network.
USING SYNC™ WITH YOUR
MEDIA PLAYER
SYNC supports digital media sources
including: iPod, Bluetooth devices, and
most USB drives. SYNC also supports
audio formats, such as MP3, WMA, WAV
and ACC.
Media Sources
The AUX or MEDIA button allows you to
view and select available media sources.
Press the
AUX or MEDIA button to view
your sources. Use the directional arrows
and OK button to select your source. You
can also use the steering wheel audio
controls.
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Capacities and Specifications...............384
8.8" Rear Axle..................................................... 389
9.75" Rear Axle with Limited-Slip................391
9.75" Rear Axle Without Limited-Slip.................................................... 390
Air Conditioning System................................. 384
Alternative Engine Oil for Extremely Cold Climates........................................................... 387
Automatic Transmission................................ 384
Engine Coolant................................................... 385
Engine Oil............................................................. 386
Front Axle............................................................. 389
Fuel Tank............................................................... 387
Grease.................................................................... 387
Hydraulic Brake System.................................. 388
Locks...................................................................... 388
Transfer Case...................................................... 388
Washer Reservoir................................................ 391
Cargo Nets......................................................267
Car Wash See: Cleaning the Exterior.............................. 344
Catalytic Converter......................................190 On-Board Diagnostics (OBD-II).................... 191
Readiness for Inspection and Maintenance (I/M) Testing.................................................... 191
Center Console...............................................172
Changing a Bulb..........................................340 Fog Lamp Bulb.................................................... 341
Front Direction Indicator Bulb...................... 340
Headlamp Bulb.................................................. 340
LED Bulbs............................................................. 342
LED Direction Indicator and Side Marker Bulbs................................................................... 341
LED Foglamp...................................................... 340
LED Headlamp................................................... 340
Rear Lamp, Brake Lamp, Rear Direction Indicator and Reverse Lamp Bulbs.........341
Changing a Fuse
...........................................323
Fuses....................................................................... 323
Changing a Road Wheel............................372 Dissimilar Spare Wheel and Tire Assembly
Information...................................................... 372
Location of the Spare Tire and Tools.........373
Tire Change Procedure.................................... 373
Changing the 12V Battery
.........................335
Battery Management System....................... 337
Changing the Engine Air Filter
................329 Changing the Vehicle Wi-Fi Hotspot
Name or Password
...................................397
Changing the Wiper Blades.....................339
Checking MyKey System Status..............66 MyKey Distance.................................................... 66
Number of Admin Keys...................................... 67
Number of MyKeys............................................... 67
Checking the Wiper Blades
.....................339
Childminder Mirror.......................................104
Child Restraint and Seatbelt Maintenance.................................................45
Child Restraint Positioning
.........................33
Child Safety......................................................20 General Information............................................ 20
Child Safety Locks
.........................................35
Left-Hand Side..................................................... 36
Right-Hand Side................................................... 36
Cleaning Leather Seats..............................347
Cleaning Products
.......................................343
Materials............................................................... 343
Cleaning the Engine....................................345
Cleaning the Exterior..................................344 Cleaning the Headlamps................................ 344
Exterior Chrome Parts..................................... 344
Exterior Plastic Parts........................................ 344
Stripes or Graphics........................................... 344
Underbody........................................................... 345
Under Hood......................................................... 345
Cleaning the Instrument Panel and Instrument Cluster Lens........................346
Cleaning the Interior
...................................346
Mirrors.................................................................... 346
Cleaning the Wheels..................................348
Cleaning the Windows and Wiper Blades...........................................................345
Clearing All MyKeys.......................................66
Climate............................................................445 Accessing Rear Climate Controls................447
Accessing the Climate Control Menu........445
Directing the Airflow......................................... 445
Rear Climate Control Lock Indicator..........447
Setting the Blower Motor Speed.................445
Setting the Temperature................................ 445
Switching Auto Mode On and Off...............445
Switching Dual Zone Mode On and Off...................................................................... 446
Switching Maximum Air Conditioning On and Off............................................................. 446
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Trailer Towing Connector (Vehicles with a
Trailer Towing Package and 7 –Pin
Connector)...................................................... 289
When Towing a Trailer..................................... 295
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................16
Exterior Mirrors..............................................102
360-Degree Camera......................................... 103
Auto-Dimming Feature.................................... 103
Auto-Folding Mirrors......................................... 102
Blind Spot Monitor............................................. 103
Fold-Away Exterior Mirrors............................. 102
Heated Exterior Mirrors.................................... 103
Memory Mirrors................................................... 103
Power Exterior Mirrors.......................................102
Puddle Lamps .................................................... 103
Signal Indicator Mirrors.................................... 103
F
Fastening the Seatbelts..............................38 Rear Inflatable Seatbelt..................................... 41
Seatbelt Locking Modes................................... 40
Using Seatbelts During Pregnancy................39
Flat Tire See: Changing a Road Wheel........................ 372
Floor Mats......................................................300
Fog Lamps - Front See: Front Fog Lamps........................................ 96
Foot Pedals See: Adjusting the Pedals.................................. 91
Ford Credit
.........................................................13
US Only..................................................................... 13
Ford Protect...................................................473 Ford Protect Extended Service Plan
(CANADA ONLY)........................................... 474
Ford Protect Extended Service Plans (U.S. Only).................................................................. 473
Four-Wheel Drive
........................................200
Front Fog Lamps............................................96 Front Fog Lamp Indicator.................................. 97
Switching the Front Fog Lamps On or Off........................................................................\
. 96
Front Parking Aid.........................................220 Object Distance Indicator................................ 221
Front Passenger Sensing System............50
Fuel and Refueling
.......................................182 Fuel Consumption........................................187
Advertised Capacity........................................... 187
Calculating Fuel Economy.............................. 188
Filling the Fuel Tank.......................................... 188
Fuel Filler Funnel Location........................183
Fuel Filter
........................................................339
Fuel Quality.....................................................182
Choosing the Right Fuel................................... 182
Fuel Shutoff
...................................................303
Fuse Box Locations......................................315 Engine Compartment Fuse Box.................... 315
Passenger Compartment Fuse Box.............315
Fuses.................................................................315
Fuse Specification Chart
...........................315
Engine Compartment Fuse Box.................... 315
Passenger Compartment Fuse Box.............321
G
Garage Door Opener
...................................165
Garage Door Opener See: Universal Garage Door Opener...........165
Gauges..............................................................107 4 Inch Display....................................................... 107
8 Inch Display...................................................... 108
Configurable Gauge.......................................... 109
Engine Coolant Temperature Gauge..........109
Engine Oil Pressure Gauge............................. 109
Fuel Gauge............................................................ 109
Gearbox See: Transmission.............................................. 193
General Information on Radio Frequencies...................................................56
Intelligent Access................................................. 56
General Maintenance Information
........475
Multi-Point Inspection...................................... 477
Owner Checks and Services.......................... 476
Protecting Your Investment........................... 475
Why Maintain Your Vehicle?.......................... 475
Why Maintain Your Vehicle at Your Dealership?..................................................... 475
Getting Assistance Outside the U.S. and Canada...........................................................311
Getting the Services You Need..............308 Away From Home............................................. 308
Global Opening and Closing.....................101 Closing the Windows........................................ 102
Opening the Windows...................................... 102
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