ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
287
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Roadside Emergencies
MOTORCRAFT PARTS - 1.5L ECOBOOST™
Motorcraft Part Number
Component
FA-1939
Air filter element.
FL-910-S
Oil filter. 1
BHEF-48H6
Battery.
SP-550
Spark plug. 2
FP-89
Cabin air filter.
WW-2502 (driver side)
Windshield wiper blade.
WW-2051 (passenger side)WW-1112 (rear window)
1 If a Motorcraft oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
2 For spark plug replacement, contact your authorized dealer. Replace the spark plugs at
the recommended intervals. See Scheduled Maintenance (page 486).
We recommend Motorcraft® parts that are available at your authorized dealer. These
parts are engineered for your vehicle, and meet or exceed our specifications. Use of other
parts could impact vehicle performance, emissions and durability. Your warranty could
be void for any damage related to use of other parts.
378
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Capacities and Specifications
MOTORCRAFT PARTS - 2.0L ECOBOOST™
Motorcraft Part Number
Component
FA-1939
Air filter element.
FL-910-S
Oil filter. 1
BHEF-48H6
Battery.
SP-578
Spark plug. 2
FP-89
Cabin air filter.
WW-2502 (driver side)
Windshield wiper blade.
WW-2051 (passenger side)WW-1112 (rear window)
1 If a Motorcraft oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
2 For spark plug replacement, contact your authorized dealer. Replace the spark plugs at
the recommended intervals. See Scheduled Maintenance (page 486).
We recommend Motorcraft® parts that are available at your authorized dealer. These
parts are engineered for your vehicle, and meet or exceed our specifications. Use of other
parts could impact vehicle performance, emissions and durability. Your warranty could
be void for any damage related to use of other parts.
379
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Capacities and Specifications
MOTORCRAFT PARTS - 2.5L, HYBRID ELECTRIC VEHICLE (HEV)/
PLUG-IN HYBRID ELECTRIC VEHICLE (PHEV)
Motorcraft Part Number
Component
FA-1948
Air filter element.
FL-910-S
Oil filter. 1
BXT-99RT4-A
Battery.
SP-530
Spark plug. 2
FP-89
Cabin air filter.
WW-2502 (driver side)
Windshield wiper blade.
WW-2051 (passenger side)WW-1112 (rear window)
1 If a Motorcraft oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
2 For spark plug replacement, contact your authorized dealer. Replace the spark plugs at
the recommended intervals. See Scheduled Maintenance (page 486).
We recommend Motorcraft® parts that are available at your authorized dealer. These
parts are engineered for your vehicle, and meet or exceed our specifications. Use of other
parts could impact vehicle performance, emissions and durability. Your warranty could
be void for any damage related to use of other parts.
380
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Capacities and Specifications
Rear Window Wiper and Washers...........85
Rear Camera Washer......................................... 85
Rear Window Washer......................................... 85
Rear Window Wiper............................................ 85
Recommended Towing Weights............277
Refueling - Excluding: Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric
Vehicle (PHEV)..........................................185
Refueling System Overview........................... 185
Refueling System Warning.............................. 187
Refueling Your Vehicle...................................... 185
Refueling - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle
(PHEV)..........................................................187
Fuel Filler Door Manual Override Lever................................................................... 189
System Warnings............................................... 189
Remote Control..............................................54 Car Finder................................................................ 58
Integrated Keyhead Transmitter.................... 54
Intelligent Access Key......................................... 55
Linking a Preset Position to Your Remote Control or Intelligent Access Key..............60
Memory Feature................................................... 60
Remote Start......................................................... 59
Replacing the Battery......................................... 56
Sounding a Panic Alarm.................................... 58
Remote Start..................................................147 Automatic Settings............................................ 147
Heated and Cooled Features.......................... 147
Last Settings......................................................... 147
Repairing Minor Paint Damage..............340
Replacement Parts Recommendation........................................16
Collision Repairs.................................................... 16
Scheduled Maintenance and Mechanical Repairs................................................................. 16
Warranty on Replacement Parts.................... 16
Replacing a Lost Key or Remote Control
............................................................60
Reporting Safety Defects (Canada Only)
..............................................................302
Reporting Safety Defects (U.S. Only)
..............................................................302
Resuming the Set Speed..........................238 Resuming the Set Speed from a Complete
Stop.................................................................... 245Roadside Assistance
..................................287
Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 288
Vehicles Sold in the United States: Getting Roadside Assistance................................... 287
Vehicles Sold in the United States: Using Roadside Assistance................................... 287
Roadside Emergencies..............................287
Roof Racks and Load Carriers
................269
Adjusting the Crossbars.................................. 270
Maximum Recommended Load Amounts........................................................... 270
Running-In See: Breaking-In................................................. 284
Running Out of Fuel....................................183 Adding Fuel From a Portable Fuel
Container.......................................................... 184
Filling a Portable Fuel Container.................. 183
S
Safety Canopy ™
............................................49
Safety Precautions.......................................182
Satellite Radio...............................................414 Satellite Radio Electronic Serial Number
(ESN)................................................................. 415
Satellite Radio Reception Factors...............415
SiriusXM Satellite Radio Service.................. 415
Troubleshooting.................................................. 416
Scheduled Maintenance Record...........494
Scheduled Maintenance
..........................486
Seatbelt Extensions.......................................41
Seatbelt Height Adjustment......................38
Seatbelt Reminder........................................39 Seatbelt Status.................................................... 40
Seatbelts...........................................................35 Principle of Operation......................................... 35
Seatbelt Warning Lamp and Indicator Chime
..............................................................39
Conditions of operation..................................... 39
Seats.................................................................148
Security..............................................................76
Selecting a Drive Mode.............................266
Settings...........................................................468 911 Assist.............................................................. 468
Ambient Lighting............................................... 469
Audio
...................................................................... 468
Automatic Updates.......................................... 469
546
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index