2020 FORD ESCAPE phone

Vehicle Identification Number
................381
Vehicle Certification Label ......................
382
Transmission Code Designation ...........
382
Capacities and Specifications - 1.5L EcoBoost™ ...............................................
383
Capacities and Specifications - 2.0L EcoBoost™ ..............................................
389
Capacities and Specifications - 2.5L, Hybrid Electric Vehicle (HEV)/Plug-In
Hybrid Electric Vehicle (PHEV) ........
396
Bulb Specification Chart .........................
402
Connected Vehicle
Connected Vehicle Requirements .......
404
Connected Vehicle Limitations .............
404
Connecting the Vehicle to a Mobile Network .....................................................
404
Connecting the Vehicle to a Wi-Fi Network .....................................................
404
Connected Vehicle – Troubleshooting .......................................................................
405
Vehicle Wi-Fi Hotspot
Creating a Vehicle Wi-Fi Hotspot .........
407
Changing the Vehicle Wi-Fi Hotspot Name or Password ................................
407
Audio System
General Information .................................
408
Audio Unit - Vehicles With: SYNC .......
408
Audio Unit - Vehicles With: SYNC 3 .......
411
Digital Radio ..................................................
412
Satellite Radio ..............................................
414
USB Port ..........................................................
417
SYNC™
General Information ...................................
418
Using Voice Recognition ...........................
419
Using SYNC™ With Your Phone ............
421
SYNC™ Applications and Services ......
422
Using SYNC™ With Your Media Player ........................................................................\
425 SYNC™ Troubleshooting
........................
426
SYNC™ 3
General Information ..................................
435
Using Voice Recognition ...........................
437
Entertainment .............................................
444
Phone ..............................................................
454
Navigation .....................................................
455
Electric Vehicle Information ....................
461
Apps ................................................................
466
Settings ..........................................................
468
SYNC™ 3 Troubleshooting .....................
470
Accessories
Accessories ...................................................
483
Ford Protect
Ford Protect .................................................
484
Scheduled Maintenance
General Maintenance Information ......
486
Normal Scheduled Maintenance .........
489
Special Operating Conditions Scheduled Maintenance ............................................
492
Scheduled Maintenance Record ..........
494
Appendices
Electromagnetic Compatibility .............
505
End User License Agreement ................
508
Declaration of Conformity .......................
533
Declaration of Conformity - Vehicles With: SYNC 3 ............................................
533
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Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Table of Contents

Entertainment Data
Data recorded includes, for example:
•
Music, videos or album art.
• Contacts and corresponding address
book entries.
• Navigation destinations.
Services That We Provide
If you use our services, we collect and use
data, for example, account information,
vehicle location and driving characteristics,
that could identify you. We transmit this
data through a dedicated, protected
connection. We only collect and use data
to enable your use of our services to which
you have subscribed, with your consent or
where permitted by law. For additional
information, see the terms and conditions
of the services to which you have
subscribed.
Services That Third Parties
Provide
We recommend that you review the terms
and conditions and data privacy
information for any services to which you
subscribe. We take no responsibility for
services that third parties provide.
Vehicles With a Modem (If Equipped) The modem has a SIM. The
modem was enabled when your
vehicle was built and periodically
sends messages to stay connected to the
cell phone network, receive automatic
software updates and send vehicle-related
information to us, for example, diagnostic
information. These messages could
include information that identifies your
vehicle, the SIM and the electronic serial
number of the modem. Cell phone network service providers could have access to
additional information, for example, cell
phone network tower identification. For
additional information about our privacy
policy, visit
www .For dC onne c t e d . c om or
refer to your local Ford website.
Note: The modem continues to send this
information unless you disable the modem
or stop the modem from sharing vehicle
data by changing the modem settings. See
Connected Vehicle
(page 404).
Note: The service can be unavailable or
interrupted for a number of reasons, for
example, environmental or topographical
conditions and data plan coverage.
Note: To find out if your vehicle has a
modem, visit
www .For dC onne c t e d . c om .
Vehicles With SYNC
Mobile Device Data
If you connect a mobile device to your
vehicle, you can display data from your
device on the touchscreen for example,
music and album art. You can share your
vehicle data with mobile apps on your
device through the system. See
Apps
(page 466).
The mobile apps function operates by your
connected device sending data to us in the
United States. The data is encrypted and
includes the vehicle identification number
of your vehicle, the SYNC module serial
number, odometer, enabled apps, usage
statistics and debugging information. We
retain it only as long as necessary to
provide the service, to troubleshoot, for
continuous improvement and to offer you
products and services that may be of
interest to you according to your
preferences and where allowed by law.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Introduction

If you connect a cell phone to the system,
the system creates a profile that links to
that cell phone. The cell phone profile
enables more mobile features and efficient
operation. The profile contains, for
example, data from your phonebook, read
and unread text messages and call history,
including history of calls when your cell
phone was not connected to the system.
If you connect a media device, the system
creates and retains a media device index
of supported media content. The system
also records a short diagnostic log of
approximately 10 minutes of all recent
system activity.
The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device.
If you no longer plan to use the system or
your vehicle, we recommend you use the
master reset function to erase the stored
information. See Settings (page 468).
System data cannot be accessed without
special equipment and access to your
vehicle's module.
For additional information about our
privacy policy, refer to your local Ford
website.
Note: To find out if your vehicle has a
connectivity technology, visit
www .For dC onne c t e d . c om .
Vehicles With an Emergency Call
System
When the emergency call system is active,
it may disclose to emergency services that
your vehicle has been in a crash involving
the deployment of an airbag or activation
of the fuel pump shut-off. Certain versions
or updates to the emergency call system
may also be capable of electronically or
verbally disclosing to emergency services
operators your vehicle location or other details about your vehicle or crash to assist
emergency services operators to provide
the most appropriate emergency services.
If you do not want to disclose this
information, do not activate the emergency
call system.
Note:
You cannot deactivate emergency
call systems that are required by law.
PERCHLORATE
Certain components in your vehicle such
as airbag modules, seatbelt pretensioners
and remote control batteries may contain
perchlorate material. Special handling
may apply for service or vehicle end of life
disposal.
For more information visit: Web Address
www.dtsc.ca.gov/hazard- ouswaste/perchlorate
FORD CREDIT
US Only
Ford Credit offers a full range of financing
and lease plans to help you acquire your
vehicle. If you have financed or leased your
vehicle through Ford Credit, thank you for
your business.
For assistance call 1-800-727-7000, or for
more information about Ford Credit and
access to the online Account Manager tool,
visit www.ford.com/finance.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Introduction

communications equipment to avoid
negating these benefits. Mobile
communication equipment includes, but
is not limited to, cellular phones, pagers,
portable email devices, text messaging
devices and portable two-way radios.
EXPORT UNIQUE OPTIONS
For your particular global region, your
vehicle may be equipped with features and
options that are different from the features
and options that are described in this
Owner
’s Manual. A market unique
supplement may be supplied that
complements this book. By referring to the
market unique supplement, if provided,
you can properly identify those features,
recommendations and specifications that
are unique to your vehicle. This Owner ’s
Manual is written primarily for the U.S. and
Canadian Markets. Features or equipment
listed as standard may be different on units
built for export. Refer to this Owner ’s
Manual for all other required
information and warnings.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Introduction

GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of the
FCC Rules and with Industry Canada
license-exempt RSS standard(s).
Operation is subject to the following two
conditions: (1) This device may not cause
harmful interference, and (2) This device
must accept any interference received,
including interference that may cause
undesired operation.
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
The typical operating range for your
transmitter is approximately
33 ft (10 m).
Vehicles with the remote start feature will
have a greater range.
One of the following could cause a
decrease in operating range:
• Weather conditions.
• Nearby radio towers.
• Structures around the vehicle.
• Other vehicles parked next to your
vehicle.
The radio frequency used by your remote
control can also be used by other radio
transmitters, for example amateur radios,
medical equipment, wireless headphones,
wireless remote controls, cell phones,
battery chargers and alarm systems. If the
frequencies are jammed, you will not be
able to use your remote control. You can
lock and unlock the doors with the key.
Note: Make sure to lock your vehicle before
leaving it unattended. Note:
If you are in range, the remote control
will operate if you press any button
unintentionally.
Note: The remote control contains sensitive
electrical components. Exposure to moisture
or impact may cause permanent damage.
Intelligent Access
(If Equipped)
The system uses a radio frequency signal
to communicate with your vehicle and
authorize your vehicle to unlock when one
of the following conditions are met:
• You activate the front exterior door
handle switch.
• You press the luggage compartment
button.
• You press a button on the transmitter.
If excessive radio frequency interference
is present in the area or if the transmitter
battery is low, you may need to
mechanically unlock your door. You can
use the mechanical key blade in your
intelligent access key to open the driver
door in this situation. See
Remote
Control (page 54).
REMOTE CONTROL
Integrated Keyhead Transmitter
Use the key blade to start your vehicle and
unlock or lock the driver door from outside
your vehicle. The integrated keyhead
transmitter functions as a programmed
ignition key that operates all the locks and
starts your vehicle, as well as a remote
control.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Keys and Remote Controls

Locking with the Key Blade
Insert the key blade into the driver door
handle lock cylinder, turn the key up
toward the front of your vehicle to lock.
Unlocking with the Key Blade
Insert the key blade into the driver door
handle lock cylinder, turn the key down
toward the rear of your vehicle to unlock.
Opening a Rear Door from the
Inside
Pull the interior door handle twice to
unlock and open a rear door. The first pull
unlocks the door and the second pull
opens the door.
Activating Intelligent Access (If
Equipped)
General Information
You can unlock and lock the vehicle
without taking the keys out of your pocket
or purse when your intelligent access key
is within
3 ft (1 m) of your vehicle.
Intelligent access uses a sensor on the
back of the door handle for unlocking and
a separate sensor on the face of each door
handle for locking.
The system does not function if:
• Your vehicle battery has no charge.
• The key battery has no charge.
• The key frequencies are jammed. Note:
The system may not function if the
passive key is close to metal objects or
electronic devices, for example keys or a cell
phone.
Note: If the system does not function, use
the key blade to lock and unlock your
vehicle. See
Remote Control (page 54).
Unlocking Using Intelligent Access With your intelligent access key within
3 ft
(1 m) of your vehicle, touch the unlock
sensor on the back of the door handle for
a brief period and then pull on the door
handle to unlock, being careful to not
touch the lock sensor at the same time or
pulling the door handle too quickly. The
intelligent access system requires a brief
delay to authenticate your intelligent
access key fob.
Locking Using Intelligent Access With your intelligent access key within
3 ft
(1 m) of your vehicle, touch the outer door
handle lock sensor for approximately one
second to lock, being careful to not touch
the unlock sensor on the back of the door
handle at the same time. After locking, you
can immediately pull on the door handle
to confirm locking occurred without
inadvertently unlocking.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Doors and LocksE310901 E248553 E248554

You can operate the following
functions with the control:
Press to decrease volume level.
Press to increase volume level.
Press to silence the current
media
Press to access phone mode or
to answer a phone call.
Press to end a phone call.
Press to access the previous
media selection.
Press to access the next media
selection.
VOICE CONTROL
The controls are on the steering wheel. Press and release to activate
voice recognition. CRUISE CONTROL - VEHICLES
WITH: ADAPTIVE CRUISE
CONTROL WITH STOP AND GO See How Does Adaptive Cruise Control
With Stop and Go Work (page 239).
CRUISE CONTROL - VEHICLES
WITH: CRUISE CONTROL See
What Is Cruise Control (page 237).
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Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Steering WheelE280802 E280803 E268549 E265040 E265045 E265044 E142599 E289570 E280796

Navigation
Navigation
Menu options covered in the SYNC chapter. See General Information (page 435).
Audio Audio
Menu options covered in the SYNC chapter. See
General Information (page 435).
Phone Phone
Menu options covered in the SYNC chapter. See
General Information (page 435).
Settings Settings
Contains vehicle status information.
Select Your Setting.
Information
Select Your Setting
Language
Display
Measure unit
Temperature unit
Tire Pressure
Select Your Setting
Driver Assistance
Select Your Setting
Oil Level
Vehicle Maintenance
Oil Life
Brake Fluid Life
Tire Pressure
MyKey Info
MyKey
Create MyKey
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Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Information Displays