2020 FORD ESCAPE USB port

Possible Cause and Resolution
Symptom
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. Spell out any abbrevi-
ations in the name.
– The name contains special characters, for example *,
- or +.
•Rename the contact on your device or use the
touchscreen to select and call the contact.
The system does not under-
stand the name of a contact
in the phonebook on my
device and calls the wrong
contact.
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. The system applies
phonetic pronunciation rules of the selected
language to the names of contacts in the phone-
book on your device. Select the name of the
contact on the touchscreen and use the Hear it
option to get an idea of how the system expects
you to pronounce it.
The system does not under-
stand foreign names of
contacts in the phonebook
on my device.
–Device limitation.
•The system uses text-to-speech technology and
uses a synthetically generated voice rather than
pre-recorded human voice.
The system voice prompts
and the pronunciation of
some words does not seem
to be very accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
471
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See Phone (page 454).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
472
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
–Copyright protected files.
•Use a device that contains files that are not copy-
right protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
– Device indexing required.
•Re-index your device. See Settings (page 468).
– Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device. –
Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
–If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
473
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3
(If Equipped)

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 468).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 468).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
474
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3
(If Equipped)

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. –
Incompatible device.
•You will need an Android device with OS 4.3 or
higher or an iOS device with iOS 8.0 or higher. Pair
and connect your Android device to find AppLink
compatible apps. Connect your iOS device to a
USB port or pair and connect using Bluetooth.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
– Incorrect app settings.
•Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. –
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•Switch Bluetooth off and on again to force the
system to reconnect to your device.
477
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3 (If Equipped)

Power Flow...........................................................
461
Vehicle Operational States............................. 461
Electromagnetic Compatibility..............505
Emission Law.................................................192 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........193
Tampering With a Noise Control System............................................................... 192
End User License Agreement
.................508
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 508
Engine Block Heater.....................................173 Using the Engine Block Heater....................... 174
Engine Coolant Check.................................321 Adding Coolant.................................................... 321
Coolant Change.................................................. 323
Engine Coolant Temperature Management.................................................. 324
Fail-Safe Cooling................................................ 323
Recycled Coolant............................................... 322
Severe Climates.................................................. 323
Engine Emission Control............................192
Engine Immobilizer See: Passive Anti-Theft System..................... 76
Engine Oil Check............................................317 Adding Engine Oil................................................ 317
Engine Oil Dipstick
........................................317
Engine Specifications - 1.5L EcoBoost™.................................................376
Drivebelt Routing............................................... 376
Engine Specifications - 2.0L EcoBoost™.................................................376
Drivebelt Routing................................................ 377
Engine Specifications - 2.5L, Hybrid Electric Vehicle (HEV)/Plug-In Hybrid
Electric Vehicle (PHEV)..........................377
Entertainment..............................................444 AM/FM Radio...................................................... 445
Apps........................................................................\
453
Bluetooth Stereo or USB................................ 452
CD (If equipped)................................................. 451
HD Radio ™ Information (If
Available)........................................................ 448
SiriusXM® Satellite Radio (If Activated)........................................................ 445
Sources................................................................. 444
Supported Media Players, Formats and Metadata Information................................ 453USB Ports.............................................................
453
Environment.....................................................19
EPB See: Electric Parking Brake............................. 218
Essential Towing Checks
..........................279
Before Towing a Trailer................................... 280
Hitches................................................................... 279
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 281
Safety Chains...................................................... 279
Trailer Brakes...................................................... 280
Trailer Lamps...................................................... 280
Trailer Towing Connector................................ 279
When Towing a Trailer..................................... 280
Event Data Recording See: Data Recording.............................................. 11
Export Unique Options
.................................18
Exterior Mirrors................................................94 Auto-Folding Mirrors........................................... 95
Blind Spot Monitor.............................................. 95
Fold-Away Exterior Mirrors............................... 94
Heated Exterior Mirrors...................................... 95
Memory Mirrors..................................................... 95
Power Exterior Mirrors........................................ 94
Puddle Lamps ...................................................... 95
Signal Indicator Mirrors...................................... 95
F
Fastening the Seatbelts..............................36 How to Extract Seatbelts in the Rear
Outermost Positions...................................... 38
Seatbelt Locking Modes.................................... 37
Using Seatbelts During Pregnancy................36
Flat Tire See: Changing a Road Wheel....................... 369
Flat Tire Inflation See: Tire Sealant and Inflator Kit.................345
Floor Mats......................................................285
Fog Lamps - Front See: Front Fog Lamps........................................ 88
Ford Credit
.........................................................15
US Only..................................................................... 15
Ford Protect..................................................484 Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 485
Ford Protect Extended Service Plans (U.S. Only)................................................................. 484
540
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index

Recreational Towing - Rear-Wheel Drive
Vehicles............................................................ 282
Towing the Vehicle on Four Wheels - Automatic Transmission – HF45........283
Emergency Towing............................................ 283
Recreational Towing......................................... 283
Towing..............................................................276
Traction Control............................................222
Principle of Operation...................................... 222
Trailer Sway Control
....................................277
Transmission Code Designation............382
Transmission.................................................204
Transporting the Vehicle...........................295
U
Under Hood Overview - 1.5L EcoBoost™..................................................314
Under Hood Overview - 2.0L EcoBoost™..................................................315
Under Hood Overview - 2.5L, Hybrid Electric Vehicle (HEV)/Plug-In Hybrid
Electric Vehicle (PHEV)..........................316
Unique Driving Characteristics.................175
Universal Garage Door Opener...............159 HomeLink Wireless Control System...........159
USB Port
...........................................................417
Locating the USB Ports.................................... 417
Using All-Wheel Drive
.................................212
Driving in Special Conditions With
All-Wheel Drive............................................... 212
Using MyKey With Remote Start Systems..........................................................64
Using Snow Chains.....................................364
Using Stability Control
...............................224
Using Summer Tires...................................364
Using SYNC™ With Your Media Player............................................................425
Audio Voice Commands................................. 426
Media Sources.................................................... 425
Using SYNC™ With Your Phone.............421 Accessing Features through the Phone
Menu.................................................................. 422
Pairing a Phone................................................... 421
Phone Controls................................................... 422
Phone Voice Commands................................. 421
Using Traction Control
...............................222
Switching the System Off............................... 222System Indicator Lights and
Messages.......................................................... 222
Using a Switch..................................................... 222
Using the Information Display Controls............................................................ 222
Using Voice Recognition............................419 Audio Voice Commands................................. 438
Climate Voice Commands............................. 439
Initiating a Voice Session................................. 419
Mobile App Voice Commands...................... 442
Navigation Voice Commands........................ 441
Phone Voice Commands................................ 439
SiriusXM Traffic and Travel Link Voice Commands..................................................... 443
System Interaction and Feedback..............420
Voice Settings Commands............................ 443
Utilizing the Mediation/Arbitration Program (Canada Only)........................300
V
Vehicle Care
...................................................335
General Information......................................... 335
Vehicle Certification Label.......................382
Vehicle Identification Number.................381
Vehicle Storage
............................................340
Body....................................................................... 340
Brakes..................................................................... 341
Cooling system.................................................... 341
Disconnecting Your 12 Volt Battery..............341
Engine..................................................................... 341
Fuel system........................................................... 341
General.................................................................. 340
Miscellaneous..................................................... 342
Plugging in Your HYBRID................................. 341
Removing Vehicle From Storage.................. 342
Tires........................................................................\
. 341
Vehicle Wi-Fi Hotspot................................407
Ventilation See: Climate Control.......................................... 137
VIN See: Vehicle Identification Number.............381
Voice Control...................................................80
W
Warning Lamps and Indicators...............105 Adaptive Cruise Control................................... 105
549
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index