2020 FORD ESCAPE USB port

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable fromthe phone, wait a moment, and plug the USB cable
back in to the phone. After a
few seconds, the app should appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app but I still cannot find it on SYNC.
Try increasing the Bluetoothvolume of the device by
using the device's volume control buttons which are most often found on the side of the device.
The bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no sound or the sound is very low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford SYNC" setting, disable that
setting in the app's settings menu on the phone.
Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your phone than the number ofavailable Bluetooth ports,
you will not see all of your
apps listed in SYNC's mobile apps menu.
I can only see some of the
AppLink apps running on my phone listed in SYNC'sMobile Apps Menu. SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNC system.
434
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ (If Equipped)

Automatic crash notification
system off.
Cell phone network signal
strength.
Vehicle data sharing on.
Vehicle location sharing on.
Vehicle data and vehicle location
sharing on.
Wireless charger active.
Feature Bar Select to use the radio, a USB, a
media player or a Bluetooth
device. See Entertainment
(page 444). Select to adjust climate settings
See
Manual Climate Control
(page 137). Select to make calls and access
the phonebook on your cell
phone. See
Phone (page 454).
Select to use the navigation
system.
See Navigation (page
455). Select to search for and use
compatible apps on your iOS or
Android device. See Apps (page
466
). Select to adjust system settings.
See
Settings (page 468).
Cleaning the Touchscreen
See
Cleaning the Interior (page 338). Updating the System
Updating the System Using a USB Drive
Downloading an Update
1. Go to the SYNC update page on the
local Ford website.
2. Download the update.
Note: The website notifies you if an update
is available.
3. Insert a USB drive into your computer.
Note: The USB drive needs to be empty and
meet the minimum requirements detailed
on the website.
4. Follow the instructions provided to download the update to the USB drive.
Installing an Update
Note: You can use the system when an
installation is in progress.
1. Disconnect all other USB devices from
the USB ports.
2. Connect the USB drive with the update
to a USB port.
Note: Installation starts automatically
within 10 minutes.
Updating the System Using a Wi-Fi
Network Connection
Connecting to a Wi-Fi Network Select the settings option on the
feature bar.
1. Select
Automatic Updates.
2. Select
System Wi-Fi.
3. Switch
System Wi-Fi on.
4. Select
Available Wi-Fi Networks.
5. Select an available Wi-Fi network.
Note: Enter the network password to
connect to a secure network.
436
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3
(If Equipped) E100027 E283811 E280315 E280315

Function
Button
Audio books
Composers
This button allows you to choose a specific
letter to view within the category you are
browsing.
A-Z Jump
If available, this allows you to browse the
folders and files on your USB device.
Explore Device
USB Ports The USB ports are in the center console or
behind a small access door in the
instrument panel.
This feature allows you to plug in USB
media devices, memory sticks, flash drives
or thumb drives, and charge devices if they
support this feature.
Select this option to play audio from your
USB device.
Apps
The system supports the use of certain
audio apps such as iHeartRadio through a
USB or Bluetooth enabled device.
Each app gives you different on-screen
options depending on the app's content.
See Apps (page 466). Supported Media Players, Formats
and Metadata Information
The system is capable of hosting nearly
any digital media player, including iPod,
iPhone, and most USB drives.
Supported audio formats include MP3,
WMA, WAV, AAC, and FLAC.
Supported audio file extensions include
MP3, WMA, WAV, M4A, M4B, AAC, and
FLAC.
Supported USB file systems include: FAT,
exFAT, and NTFS.
SYNC 3 is also able to organize the media
from your USB device by metadata tags.
Metadata tags, which are descriptive
software identifiers embedded in the
media files, provide information about the
file.
If your indexed media files contain no
information embedded in these metadata
tags, SYNC 3 may classify the empty
metadata tags as unknown.
SYNC 3 is capable of indexing up to
50,000 songs per USB device, for up to 10
devices.
453
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3
(If Equipped)E285280

3.
Select the information icon to the right
of your vehicle.
4. Switch text message notification on.
Android
1. Go to the settings menu on your cell phone. 2. Select Bluetooth.
3. Select the profiles option.
4. Select the phone profile.
5. Switch text message notification on.
Using Text Messaging Description
Menu Item
Hear the text message.
Hear It
View the text message.
View
Call the sender.
Call
Reply to the text message with a standard text message.
Reply
Apple CarPlay (If Equipped)
1. Connect your device to a USB port.
2. Follow the instructions on the touchscreen.
Note: Certain features of the system are
not available when you are using Apple
CarPlay.
Switching Apple CarPlay Off Select the settings option on the
feature bar.
1. Select
Apple CarPlay Preferences.
2. Switch
Apple CarPlay off.
Android Auto
(If Equipped)
1. Connect your device to a USB port.
2. Follow the instructions on the touchscreen.
Note: You might need to enable Android
Auto from the settings menu. Note:
Certain features of the system are
not available when you are using Android
Auto.
Switching Android Auto Off Select the settings option on the
feature bar.
1. Select
Android Auto.
2. Switch
Android Auto off.
NAVIGATION
(IF EQUIPPED)
Note: For more information, refer to our
website. Select the navigation option on
the feature bar.
455
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3
(If Equipped)

Navigation Map Accuracy and
Updates
HERE is the digital map provider for the
navigation application. If you find map data
errors, you may report them directly to
HERE by going to www.here.com. HERE
evaluates all reported map errors and
responds with the result of their
investigation by e-mail.
The navigation system map data may
contain inaccurate or incomplete
information due to the passage of time,
changing circumstances, sources used and
the nature of collecting comprehensive
geographic data, any of which may lead to
incorrect results. Inaccurate speed limit
information, turn restrictions and other
road attributes may affect the determined
route and associated guidance
Annual navigation map updates are
available for purchase through your
dealership. Depending on your purchase
agreement, you might be eligible for free
Map update. You can choose to download
the Map data update onto a USB, order a
USB, or use Wi-Fi to deliver automatic
updates. To update your Map data over
Wi-Fi, your vehicle must be connected to
a Wi-Fi access point. Map Data files are
large, so it is highly recommended to
perform the update when free Wi-Fi is
available otherwise high data rates may
apply. For USB updates, free map update
eligibility, and other details, contact
dealers at 1-866-462-8837 in the United
States and Canada or 01-800-557-5539
in Mexico or visit our local website for more
information.
ELECTRIC VEHICLE
INFORMATION
Power Flow The Power Flow information for
your plug-in hybrid vehicle is
available through the Home
screen or under Apps.
Vehicle Operational States
Power will flow to or from the front and
rear wheels depending on operational
state and drive conditions.
• Idling: The vehicle is running and in Park
(P). The engine and, or the high voltage
battery are on.
• Electric Driving: The vehicle is running
and in Drive (D) or Neutral (N). The
high voltage battery provides power to
the wheels.
• Hybrid Driving: The vehicle is running
and in Drive (D) or Neutral (N). The
engine and the high voltage battery
provide power to the wheels.
• Engine Driving: The vehicle is running
and in Drive (D) or Neutral (N). The
engine provides power to the wheels.
• Regenerative Braking: The vehicle is
running in Drive gear and is slowing
down. Power captured by the
regenerative braking system is sent
back to the high voltage battery.
• Charging: The vehicle is plugged in and
the high voltage battery is being
charged.
Engine On Due To
The following conditions help to explain
why the engine is on, and what you can do
to allow all electric operation.
461
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3 (If Equipped)E304437

Note:
Cabin conditioning can perform
differently depending on if you plug in with
the included convenience cord or a higher
power charging station. The power available
for conditioning is limited to the charging
station power available.
Note: Your vehicle may not always reach
the set cabin temperature due to charging
and ambient temperature conditions. This
is normal operation.
APPS
The system allows you interact with select
mobile apps while keeping your eyes on
the road. Voice commands, your steering
wheel buttons, or a quick tap on your
touchscreen give you advanced control of
compatible mobile apps. You can also
stream your favorite music or podcasts,
share your time of arrival with friends, and
keep connected safely.
When you start an app through the system
for the first time, you could be asked to
grant certain permissions. You can review
and change the permissions that you have
granted at any time when your vehicle is
not moving. We recommend that you
check your data plan before using your
apps through the system. Using them
could result in additional charges. We also
recommend that you check the app
provider's terms and conditions and
privacy policy before using their app. Make
sure that you have an active account for
apps that you want to use through the
system. Some apps will work with no
setup. Others require you to configure
some personal settings before you can use
them.
Note: For more information about available
apps, visit catalog.ford.com. Using Apps on an iOS Device Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Apple CarPlay off. See Phone
(page 454).
2. Connect your device to a USB port or pair and connect using Bluetooth.
3. If prompted to enable CarPlay, select Disable
.
4. Start the apps on your device that you want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
5. Select the app that you want to use on
the touchscreen.
Note: Connect your device to a USB port if
you want to use a navigation app. When
using a navigation app, keep your device
unlocked and the app open.
Using Apps on an Android Device Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Android Auto off. See
Phone
(page 454).
2. Pair your device. See Phone
(page 454).
3. Start the apps on your device that you want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
4. Select
Find Mobile Apps.
Note: The system searches and connects
to compatible apps that are running on your
device.
5. Select the app that you want to use on
the touchscreen.
466
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3
(If Equipped)

Note:
Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.
Using Mobile Navigation on an
Android Device
1. Connect your device to a USB port.
2. Switch Android Auto off. See Phone
(page 454).
3. Switch on
Enable Mobile Apps via
USB in the Mobile Apps Settings tile.
4. Select the apps option on the feature bar.
5. Select the navigation app that you want to use on the touchscreen.
Note: When using a navigation app, keep
your device unlocked and the app open.
SiriusXM Traffic and Travel Link (If
Equipped) WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
Note: SiriusXM Traffic and Travel Link may
not be available in all markets.
Note: In order to use SiriusXM Traffic and
Travel Link, your vehicle must have
navigation.
Note: A paid subscription is required to
access and use these features. Go to
www.siriusxm.com/travellink for more
information.
Note: Visit www.siriusxm.com/traffic and
click on Coverage map and details for a
complete listing of all traffic areas covered
by SiriusXM Traffic and Travel Link.
Note: Neither Sirius nor Ford is responsible
for any errors or inaccuracies in the SiriusXM
Traffic and Travel Link services or its use in
vehicles.
When you subscribe to SiriusXM Traffic
and Travel Link, it can help you locate the
best gas prices, find movie listings, get
current traffic alerts, view the current
weather map, get accurate ski conditions
and see scores to current sports games. Action and Description
Menu Item
Touch these buttons to identify traffic incidents on your route,
near your vehicle’s current location or near any of your favorite
places, if programmed.
Traffic on Route
Traffic Nearby
Touch this button to view fuel prices at stations close to your
vehicle’s location or on an active navigation route.
Fuel Prices
Touch this button to view nearby movie theaters and their
show times, if available.
Movie Listings
467
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3
(If Equipped)

SYNC™ 3 TROUBLESHOOTING
Voice Recognition
Possible Cause and Resolution
Symptom
The system does not under-
stand what I am saying. –
You are using the wrong voice commands.
•See Using Voice Recognition (page 437).
• For a complete list of voice commands, refer to our
website.
– You are speaking too soon.
•Wait for the voice prompt before you speak.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
– You are using the wrong voice commands.
•See
Using Voice Recognition (page 437).
• For a complete list of voice commands, refer to our
website.
– You are not saying the name exactly as it appears on
your device.
•Say the name of the track or artist exactly as it
appears on your device. Spell out any abbreviations
in the name.
The song or artist name may have some special char-
acters that are not being recognized by the system.
– The name contains special characters, for example *,
- or +.
•Rename the files on your device or use the touch-
screen to select and play the track.
470
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3
(If Equipped)