2020 FORD ESCAPE ignition

Troubleshooting Tips
Action
Cause
Message
No action required. This
message should disappear
shortly.
Radio requires more than two
seconds to produce audio for
the selected channel.
Acquiring Signal
If this message does not clear
shortly, or with an ignition key
cycle, your receiver may have
a fault. See an authorized
dealer for service.
There is an internal module or
system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer avail-
able.
Invalid Channel
Contact SiriusXM at 1-888-
539-7474 to subscribe to the
channel, or tune to another
channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the Siri-
usXM satellite or SiriusXM
tower to your vehicle antenna.
Satellite acquiring
signal…
No action required. The
process may take up to three
minutes.
Update of channel program-
ming in progress.
Updating…
Contact SiriusXM at 1-888-
539-7474 to resolve subscrip-
tion issues.
Your satellite service is no
longer available.
Questions? Call 1-
888-539-7474
Use the channel guide or the
Sirius XM Settings tile to turn
off the Lock or Skip function on
that station.
All the channels in the selected
category are either skipped or
locked.
None found. Check
channel guide.
No action required.
SiriusXM has updated the
channels available for your
vehicle.
SIRIUS Subscription
updated
HD Radio ™ Information (If
Available)
To activate HD radio, please see the Radio
Settings in the Settings Chapter. See
Settings (page 468). Note:
HD Radio broadcasts are not
available in all markets.
448
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3
(If Equipped)

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 468).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 468).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
474
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device. –
System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Personal Profiles (If Equipped) Possible Cause and Solution
Symptom
You have not set up Personal Profiles.
I cannot create a profile. You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remote
control. The remote control selected was already associated with
another profile and the system declined to overwrite.
The system performed a profile recall when linking a
remote control.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
480
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3
(If Equipped)

A
A/C
See: Climate Control.......................................... 137
About This Manual...........................................9
ABS See: Brakes............................................................ 217
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 217
Accessories....................................................483
Accessories See: Replacement Parts
Recommendation............................................ 16
Active Park Assist........................................230
Using Active Park Assist................................... 231
Adaptive Cruise Control
............................239
Adaptive Cruise Control –
Troubleshooting............................................. 247
Adaptive Cruise Control Indicators - Vehicles With: Adaptive Cruise Control
With Lane Centering
...............................246
Adaptive Cruise Control Indicators - Vehicles With: Adaptive Cruise Control
With Stop and Go.....................................246
Adaptive Cruise Control Limitations - Vehicles With: Adaptive Cruise Control
With Lane Centering...............................240
Adaptive Cruise Control Limitations - Vehicles With: Adaptive Cruise Control
With Stop and Go......................................241
Sensor Limitations............................................. 241
Adaptive Cruise Control Precautions - Vehicles With: Adaptive Cruise Control
With Lane Centering................................239
Adaptive Cruise Control Precautions - Vehicles With: Adaptive Cruise Control
With Stop and Go.....................................239
Hilly Condition Usage...................................... 240
When Following a Vehicle.............................. 240
Adaptive Cruise Control – Troubleshooting.........................................247
Adaptive Cruise Control – Information Messages.......................................................... 247
Adjusting the Headlamps.........................328 Horizontal Aim Adjustment........................... 329
Vertical Aim Adjustment................................. 328
Adjusting the Steering Wheel
....................79 Airbag Disposal
...............................................52
Air Conditioning See: Climate Control.......................................... 137
Air Filter See: Changing the Engine Air Filter - 2.5L,
Hybrid Electric Vehicle (HEV)/Plug-In
Hybrid Electric Vehicle (PHEV)...............320
See: Changing the Engine Air Filter - Excluding: Hybrid Electric Vehicle (HEV)/Plug-In
Hybrid Electric Vehicle (PHEV)................319
Alarm See: Anti-Theft Alarm........................................ 78
All-Wheel Drive
..............................................212
Ambient Lighting...........................................90 Adjusting the Brightness................................... 90
Switching Ambient Lighting Off.................... 90
Switching Ambient Lighting On..................... 90
Anti-Theft Alarm............................................78 Arming the Alarm................................................. 78
Disarming the Alarm........................................... 78
Appendices....................................................505
Apps.................................................................466 SiriusXM Traffic and Travel Link................... 467
Using Apps on an Android Device..............466
Using Apps on an iOS Device....................... 466
Using Mobile Navigation on an Android Device................................................................ 467
At a Glance.......................................................20
Audible Warnings and Indicators...........109 Headlamps On Warning.................................. 109
Key in Ignition Warning..................................... 109
Keyless Warning................................................. 109
Audio Control
...................................................79
You can operate the following functions
with the control:.............................................. 80
Audio System
...............................................408
General Information........................................ 408
Audio Unit - Vehicles With: SYNC 3........411 Adjusting the Volume......................................... 411
Changing Radio Stations.................................. 411
Muting the Audio................................................ 412
Pausing or Playing Media................................. 412
Switching the Audio Unit On and Off.........412
Switching the Display On and Off................412
Using Seek, Fast Forward and Reverse.............................................................. 412
Audio Unit - Vehicles With: SYNC........408 Accessing the Sound Settings..................... 408
535
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index

Raising the Head Restraint.............................
149
Removing the Head Restraint....................... 150
Removing the Head Restraints..................... 149
Tilting the Front Seat Head Restraint.........150
Head Up Display............................................133 Adjusting the Head Up Display
Settings............................................................. 134
Cleaning the Head Up Display....................... 134
Head Up Display Indicator.............................. 136
Head Up Display Information Messages.......................................................... 136
Selecting Which Information the System Displays............................................................. 135
Switching the Head Up Display On or Off........................................................................\
134
Heated Exterior Mirrors..............................146
Heated Rear Window..................................146
Heated Seats..................................................155
Heated Steering Wheel................................81
Heated Windshield......................................146
Windshield Wiper De-Icer............................... 146
Heating See: Climate Control.......................................... 137
High Voltage Battery...................................196 General Information.......................................... 196
Hill Start Assist
..............................................219
Switching the System On and Off..............220
Using Hill Start Assist...................................... 220
Hints on Controlling the Interior Climate - Vehicles With: Automatic
Temperature Control
................................144
Defogging the Side Windows in Cold
Weather............................................................. 145
General Hints....................................................... 144
Quickly Cooling the Interior............................. 145
Quickly Heating the Interior............................ 144
Recommended Settings for Cooling...........145
Recommended Settings for Heating..........144
Hints on Controlling the Interior Climate - Vehicles With: Manual Temperature
Control...........................................................145
Defogging the Side Windows in Cold Weather............................................................. 146
General Hints....................................................... 145
Quickly Cooling the Interior............................. 145
Quickly Heating the Interior............................ 145
Recommended Settings for Cooling...........145
Recommended Settings for Heating..........145 Vehicle Stationary for Extended Periods
During Extreme High Ambient
Temperatures.................................................. 145
Hints on Driving With Anti-Lock Brakes.............................................................217
Hood Lock See: Opening and Closing the Hood...........312
Horn.....................................................................82
How Does Adaptive Cruise Control With Stop and Go Work....................................239
How Does the Rear Occupant Alert System Work
................................................157
Hybrid Vehicle Frequently Asked Questions.....................................................180
Hybrid Vehicle Operation...........................176 Battery..................................................................... 177
Braking..................................................................... 177
Driving...................................................................... 177
Driving to Optimize Fuel Economy...............177
Starting................................................................... 176
Stopping.................................................................. 177
Transmission Operation.................................... 177
I
Ignition Switch
...............................................167
In California (U.S. Only)............................298
Information Display Control - Vehicles With: Head Up Display (HUD)................81
Information Display Control - Vehicles Without: Head Up Display (HUD)
..........81
Information Displays....................................110
General Information........................................... 110
Information Messages
..................................117
Active Park............................................................. 118
Adaptive Cruise Control.................................... 118
AdvanceTrac ™ and Traction Control..........118
Alarm........................................................................\
119
Auto-Start-Stop................................................. 120
AWD
........................................................................\
.. 119
Battery and Charging System (12 volt)...................................................................... 121
Battery and Charging System (High Voltage).............................................................. 121
Blind Spot Information and Cross Traffic Alert System..................................................... 122
Doors and Locks.................................................. 123
Driver Alert............................................................. 124
542
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index

Fuel........................................................................\
...
124
Hill Start Assist.................................................... 124
Keys and Intelligent Access............................ 124
Lane Keeping System........................................ 125
Maintenance......................................................... 126
MyKey...................................................................... 127
Park Aid................................................................... 127
Park Brake............................................................. 128
Power Steering.................................................... 129
Pre-Collision Assist............................................ 129
Remote Start....................................................... 130
Seats....................................................................... 130
Starting System ................................................. 130
Tire Pressure Monitoring System................... 131
Trailer........................................................................\
131
Transmission.........................................................132
Installing Child Restraints...........................24
Child Restraints..................................................... 24
Using Lap and Shoulder Belts......................... 24
Using Lower Anchors and Tethers for CHildren (LATCH)........................................... 26
Using Tether Straps............................................. 28
Instrument Cluster
........................................98
Instrument Lighting Dimmer......................87
Instrument Panel
...........................................20
Interior Lamps.................................................89
Interior Lamp Function...................................... 89
Switching All of the Interior Lamps Off........................................................................\
. 89
Switching All of the Interior Lamps On........................................................................\
. 89
Switching the Front Interior Lamps On and Off........................................................................\
. 90
Switching the Rear Interior Lamps On and Off........................................................................\
. 90
Interior Mirror
...................................................95
Automatic Dimming Mirror.............................. 96
Manual Dimming Mirror..................................... 96
Introduction........................................................9
J
Jump Starting the Vehicle - Excluding: Hybrid Electric Vehicle (HEV)/Plug-In
Hybrid Electric Vehicle (PHEV)...........289
Connecting the Jumper Cables ................... 289
Preparing Your Vehicle.................................... 289
Removing the Jumper Cables...................... 290Starting the Engine...........................................
290
Jump Starting the Vehicle - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid
Electric Vehicle (PHEV)..........................291
Connecting the Jumper Cables ................... 292
Preparing Your Vehicle...................................... 291
Removing the Jumper Cables....................... 293
Starting the Engine........................................... 293
K
Keyless Entry...................................................69 SECURICODE™ KEYLESS ENTRY
KEYPAD.............................................................. 69
Keyless Starting.............................................167 Ignition Modes..................................................... 168
Keys and Remote Controls.........................54
L
Lane Keeping System
.................................251
Switching the System On and Off...............252
Liftgate................................................................71
Lighting Control..............................................86 Flashing High Beam Headlamps.................... 87
Lighting Control Selections.............................. 86
Switching High Beam Headlamps On and Off........................................................................\
. 86
Lighting..............................................................86 General Information........................................... 86
Load Carriers See: Roof Racks and Load Carriers............269
Load Carrying
................................................268
Load Limit.......................................................270
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 274
Vehicle Loading - with and without a Trailer................................................................. 270
Locking and Unlocking................................66 Activating Intelligent Access............................ 67
Autolock.................................................................. 68
Battery Saver......................................................... 69
Illuminated Entry.................................................. 68
Illuminated Exit..................................................... 69
Locking and Unlocking the Doors with the Key Blade........................................................... 66
Opening a Rear Door from the Inside...........67
543
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index

Bluetooth.............................................................
468
Charge Settings................................................. 469
Clock...................................................................... 468
Display................................................................... 469
Driver Assist........................................................ 468
FordPass............................................................... 468
General................................................................. 468
Message Center................................................. 469
Mobile Apps........................................................ 469
Multi Contour Seats......................................... 469
Navigation............................................................ 469
Personal Profiles............................................... 469
Phone.................................................................... 468
Seats...................................................................... 469
Sound.................................................................... 468
Valet Mode.......................................................... 469
Vehicle................................................................... 468
Voice Control...................................................... 469
Setting the Adaptive Cruise Control Gap .................................................................244
Following a Vehicle........................................... 245
Setting the Adaptive Cruise Control Speed
............................................................243
Manually Changing the Set Speed.............244
Setting the Adaptive Cruise Speed from a
Complete Stop.............................................. 244
Setting the Cruise Control Speed..........237 Changing the Set Speed.................................. 237
Side Airbags
.....................................................48
Side Sensing System..................................229 Object Distance Indicator............................... 230
Sitting in the Correct Position..................148
Snow Chains See: Using Snow Chains................................. 364
Spare Wheel See: Changing a Road Wheel....................... 369
Special Notices
................................................16
New Vehicle Limited Warranty........................ 16
Notice to Owners of Pickup Trucks and Utility Type Vehicles......................................... 17
On Board Diagnostics Data Link Connector............................................................ 17
Special Instructions............................................. 16
Using Your Vehicle as an Ambulance.............17
Using Your Vehicle With a Snowplow............17
Special Operating Conditions Scheduled Maintenance..............................................492
Exceptions............................................................ 493Speed Control
See: Cruise Control............................................ 237
Stability Control
...........................................223
Principle of Operation...................................... 223
Starter Switch See: Ignition Switch............................................ 167
Starting a Gasoline Engine.......................168 Automatic Engine Shutdown........................ 169
Failure to Start..................................................... 169
Fast Restart.......................................................... 169
Guarding Against Exhaust Fumes................170
Important Ventilating Information...............170
Stopping the Engine When Your Vehicle is Moving................................................................ 170
Stopping the Engine When Your Vehicle is Stationary......................................................... 170
Starting a Hybrid Electric Vehicle System............................................................171
Automatic Shutdown........................................ 172
Fast Restart............................................................ 171
Guarding Against Exhaust Fumes................172
Important Ventilating Information...............173
Switching Off Your Vehicle When It Is Moving................................................................ 172
Switching Off Your Vehicle When It Is Stationary.......................................................... 172
Starting and Stopping the Engine..........167 General Information........................................... 167
Steering...........................................................260 Electric Power Steering................................... 260
Steering Wheel
................................................79
Storage Compartments............................166
Sunroof See: Moonroof...................................................... 96
Sun Visors
.........................................................96
Illuminated Vanity Mirror................................... 96
Supplementary Restraints System.........44 Principle of Operation........................................ 44
Switching Adaptive Cruise Control On and Off..........................................................243
Automatic Cancellation or Deactivation.................................................... 243
Switching Adaptive Cruise Control Off....................................................................... 243
Switching Adaptive Cruise Control On....................................................................... 243
547
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index