Your vehicle has electronic control unitsthat have data recording functionality andthe ability to permanently or temporarilystore data. This data could includeinformation on the condition and status ofyour vehicle, vehicle maintenancerequirements, events and malfunctions.The types of data that can be recorded aredescribed in this section. Some of the datarecorded is stored in event logs or errorlogs.
Note:Error logs are reset following a serviceor repair.
Note:We may provide information inresponse to requests from law enforcement,other government authorities and thirdparties acting with lawful authority orthrough a legal process. Such informationcould be used by them in legal proceedings.
Data recorded includes, for example:
•Operating states of systemcomponents, for example fuel level,tire pressure and battery charge level.
•Vehicle and component status, forexample wheel speed, deceleration,lateral acceleration and seatbeltstatus.
•Events or errors in essential systems,for example headlamps and brakes.
•System responses to driving situations,for example airbag deployment andstability control.
•Environmental conditions, for exampletemperature.
Some of this data, when used incombination with other information, forexample an accident report, damage to avehicle or eyewitness statements, couldbe associated with a specific person.
Service Data
Service data recorders in your vehicle arecapable of collecting and storingdiagnostic information about your vehicle.This potentially includes information aboutthe performance or status of varioussystems and modules in the vehicle, suchas engine, throttle, steering or brakesystems. In order to properly diagnose andservice your vehicle, Ford Motor Company(Ford of Canada in Canada), and serviceand repair facilities may access or shareamong them vehicle diagnosticinformation received through a directconnection to your vehicle whendiagnosing or servicing your vehicle.Additionally, Ford Motor Company (Fordof Canada, in Canada) may, wherepermitted by law, use vehicle diagnosticinformation for vehicle improvement orwith other information we may have aboutyou, (for example, your contactinformation), to offer you products orservices that may interest you. Data maybe provided to our service providers suchas part suppliers that may help diagnosemalfunctions, and who are similarlyobligated to protect data. We retain thisdata only as long as necessary to performthese functions or to comply with law. Wemay provide information where requiredin response to official requests to lawenforcement or other governmentauthorities or third parties acting withlawful authority or court order, and suchinformation may be used in legalproceedings. For U.S. only (if equipped), ifyou choose to use connected apps andservices, you consent that certaindiagnostic information may also beaccessed electronically by Ford MotorCompany and Ford authorized servicefacilities, and that the diagnosticinformation may be used to provideservices to you, personalizing yourexperience, troubleshoot, and to improveproducts and services and offer you
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingIntroduction
If you connect a media device, the systemcreates and retains a media device indexof supported media content. The systemalso records a short diagnostic log ofapproximately 10 minutes of all recentsystem activity.
The cell phone profile, media device indexand diagnostic log remain in your vehicleunless you delete them and are generallyaccessible only in your vehicle when youconnect your cell phone or media device.If you no longer plan to use the system oryour vehicle, we recommend you use themaster reset function to erase the storedinformation. See Settings (page 355).
System data cannot be accessed withoutspecial equipment and access to yourvehicle's module.
For additional information about ourprivacy policy, see the regional Fordwebsite.
Emergency Call System (If Equipped)
When you switch on the emergency callsystem, it may disclose to emergencyservices that your vehicle has been in acrash involving the deployment of anairbag or activation of the fuel pumpshut-off. Certain versions or updates to theemergency call system may also becapable of electronically or verballydisclosing to emergency services operatorsyour vehicle location or other details aboutyour vehicle or crash to assist emergencyservices operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot switch the feature on.
PERCHLORATE
Certain components in your vehicle suchas airbag modules, seatbelt pretensionersand remote control batteries may containperchlorate material. Special handlingmay apply for service or vehicle end of lifedisposal.
For more information visit:
Web Address
www.dtsc.ca.gov/hazard-ouswaste/perchlorate
FORD CREDIT
US Only
Ford Credit offers a full range of financingand lease plans to help you acquire yourvehicle. If you have financed or leased yourvehicle through Ford Credit, thank you foryour business.
For assistance call 1-800-727-7000, or formore information about Ford Credit andaccess to an account manager, visitwww.ford.com/finance.
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the higheststandards using quality parts. Werecommend that you demand the use ofgenuine Ford and Motorcraft partswhenever your vehicle requires scheduledmaintenance or repair. You can clearlyidentify genuine Ford and Motorcraft partsby looking for the Ford, FoMoCo orMotorcraft branding on the parts or theirpackaging.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingIntroduction
Children and booster seats vary in size andshape. Choose a booster that keeps thelap belt low and snug across the hips,never up across the stomach, and lets youadjust the shoulder belt to cross the chestand rest snugly near the center of theshoulder. The following drawings compare
the ideal fit (center) to a shoulder beltuncomfortably close to the neck and ashoulder belt that could slip off theshoulder. The drawings also show how thelap belt should be low and snug across thechild's hips.
If the booster seat slides on the vehicleseat upon which it is being used, placing arubberized mesh sold as shelf or carpetliner under the booster seat may improvethis condition. Do not introduce any itemthicker than this under the booster seat.Check with the booster seatmanufacturer's instructions.
CHILD RESTRAINT
POSITIONING
WARNING: Do not place arearward facing child restraint in front ofan active airbag. Failure to follow thisinstruction could result in personal injuryor death.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingChild Safety
The Personal Safety System provides animproved overall level of frontal crashprotection to front seat occupants and isdesigned to help further reduce the risk ofairbag-related injuries. The system is ableto analyze different occupant conditionsand crash severity before activating theappropriate safety devices to help betterprotect a range of occupants in a varietyof frontal crash situations.
The Vehicle Personal Safety Systemconsists of:
•Driver and passenger dual-stage airbagsupplemental restraints.
•Front seat outermost seatbelts withpretensioners, energy managementretractors and seatbelt usage sensors.
•Driver seat position sensor.
•Passenger seat position sensor.
•Front passenger sensing system.
•Passenger airbag off and on indicators.
•Front crash severity sensors.
•Restraints control module with impactand safing sensors.
•Restraint system warning lamp andtone.
•The electrical wiring for the airbags,crash sensors, seatbelt pretensioners,front seatbelt usage sensors, driverseat position sensor, front passengersensing system and indicators.
How Does the Personal SafetySystem Work?
The Personal Safety System can adapt thedeployment strategy of the safety devicesaccording to crash severity and occupantconditions. A collection of crash andoccupant sensors provides information tothe restraints control module. During acrash, the restraints control module maydeploy the seatbelt pretensioners, one orboth stages of the dual-stage airbagsbased on crash severity and occupantconditions.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingPersonal Safety System™
After all occupants have adjusted theirseats and put on seatbelts, it is veryimportant that they continue to sitproperly. A properly seated occupant sitsupright, leaning against the seatback, andcentered on the seat cushion, with theirfeet comfortably extended on the floor.Sitting improperly can increase the chanceof injury in a crash event. For example, ifan occupant slouches, lies down, turnssideways, sits forward, leans forward orsideways, or puts one or both feet up, thechance of injury during a crash is greatlyincreased.
Children and Airbags
WARNING: Airbags can kill orinjure a child in a child restraint. Neverplace a rear-facing child restraint in frontof an active airbag. If you must use aforward-facing child restraint in the frontseat, move the seat upon which the childrestraint is installed all the way back.
Children must always be properlyrestrained. Accident statistics suggest thatchildren are safer when properly restrainedin the rear seating positions than in thefront seating position. Failure to followthese instructions may increase the risk ofinjury in a crash.
FRONT PASSENGER SENSING
SYSTEM
WARNING: Even with advancedrestraints systems, properly restrainchildren 12 and under in a rear seatingposition. Failure to follow this couldseriously increase the risk of injury ordeath.
WARNING: Sitting improperly, outof position or with the seatback reclinedtoo far can take weight off the seatcushion and affect the decision of thepassenger sensing system, resulting inserious injury or death in the event of acrash. Always sit upright against yourseat back, with your feet on the floor.
WARNING: Any alteration ormodification to the front passenger seatmay affect the performance of the frontpassenger sensing system. This couldseriously increase the risk of injury ordeath.
This system works with sensors that arepart of the front passenger’s seat andseatbelt to detect the presence of aproperly-seated occupant and determineif the front passenger’s frontal airbagshould be enabled (may inflate) or not.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingSupplementary Restraints System
The front passenger sensing system usesa passenger airbag status indicator thatwill illuminate indicating that the frontpassenger frontal airbag is either ON(enabled) or OFF (disabled).
The indicator lamp is located at theoverhead console.
Note: The passenger airbag statusindicator OFF and ON indicator lamps willilluminate for a short period of time whenthe ignition is first turned on to confirm theyare functional.
The front passenger sensing system isdesigned to disable (will not inflate) thefront passenger's frontal airbag when arear facing infant seat, a forward-facingchild restraint, or a booster seat isdetected. Even with this technology,parents are strongly encouraged toalways properly restrain children in the rearseat.
•When the front passenger sensingsystem disables (will not inflate) thefront passenger frontal airbag, thepassenger airbag status indicator willilluminate the OFF lamp and stay lit toremind you that the front passengerfrontal airbag is disabled.
•If the child restraint has been installedand the passenger airbag statusindicator illuminates the ON lamp, thenturn the vehicle off, remove the childrestraint from the vehicle and reinstallthe restraint following the childrestraint manufacturer's instructions.
The front passenger sensing system isdesigned to enable (may inflate) the frontpassenger's frontal airbag anytime thesystem senses that a person of adult sizeis sitting properly in the front passengerseat.
•When the front passenger sensingsystem enables the front passengerfrontal airbag (may inflate), thepassenger airbag status indicator willilluminate the ON lamp and remainilluminated.
If a person of adult size is sitting in the frontpassenger’s seat, but the airbag offindicator lamp is lit, it is possible that theperson is not sitting properly in the seat. Ifthis happens:
•Turn the vehicle off and ask the personto place the seatback in a more uprightpositon.
•Have the person sit upright in the seat,centered on the seat cushion, with theperson’s legs comfortably extended.
•Restart the vehicle and have the personremain in this position for about twominutes. This will allow the system todetect that person and enable thepassenger’s frontal airbag.
•If the indicator OFF lamp remains liteven after this, the person should beadvised to ride in the rear seat.
Passenger airbagPassenger airbag statusindicatorOccupant
DisabledOFF: LitEmpty
ON: Unlit
DisabledOFF: LitChild
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Passenger airbagPassenger airbag statusindicatorOccupant
ON: Unlit
EnabledOFF: UnlitAdult
ON: Lit
After all occupants have adjusted theirseats and put on seatbelts, it is veryimportant that they continue to sitproperly. A properly seated occupant sitsupright, leaning against the seatback, andcentered on the seat cushion, with theirfeet comfortably extended on the floor.Sitting improperly can increase the chanceof injury in a crash event. For example, ifan occupant slouches, lies down, turnssideways, sits forward, leans forward orsideways, or puts one or both feet up, thechance of injury during a crash is greatlyincreased.
If you think that the status of the passengerairbag off indicator lamp is incorrect, checkfor the following:
•Objects lodged underneath the seat
•Objects between the seat cushion andthe center console
•Objects hanging off the seat back
•Objects stowed in the seat back mappocket
•Objects placed on the occupant's lap
•Cargo interference with the seat
•Other passengers pushing or pulling onthe seat
•Rear passenger feet and knees restingor pushing on the seat
The conditions listed above may cause theweight of a properly seated occupant tobe incorrectly interpreted by the frontpassenger sensing system. The person inthe front passenger seat may appearheavier or lighter due to the conditionsdescribed in the list above.
Make sure the front passengersensing system is operatingproperly. See Front PassengerSensing System (page 41).
Do not attempt to repair or service thesystem. Take your vehicle immediately toan authorized dealer.
If it is necessary to modify an advancedfront airbag system to accommodate aperson with disabilities, contact the FordCustomer Relationship Center. See FrontPassenger Sensing System (page 41).
SIDE AIRBAGS
WARNING: Do not place objectsor mount equipment on or near theairbag cover, on the side of the front orrear seatbacks, or in areas that maycome into contact with a deployingairbag. Failure to follow theseinstructions may increase the risk ofpersonal injury in the event of a crash.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingSupplementary Restraints System
ABOUT 911 ASSIST
911 Assist is a SYNC system feature thatcan call for help if you’re in an accident. Ifa crash deploys an airbag (excluding kneeairbags and rear inflatable seatbelts [ifequipped]) or activates the fuel pumpshut-off, your SYNC-equipped vehicle maybe able to contact emergency services bydialing 911 through a paired and connectedBluetooth-enabled phone. You can learnmore about the 911 Assist feature, byvisiting:
Website
www.owner.ford.comwww.syncmyride.cawww.syncmaroute.ca
Not all crashes will deploy an airbag oractivate the fuel pump shut-off (thetriggers for 911 Assist). If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCwill search for and try to connect to apreviously paired cell phone; SYNC willthen attempt to call the emergencyservices.
Before making the call:
•SYNC provides a short window of time(about 10 seconds) to cancel the call.If you fail to cancel the call, SYNCattempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."
If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, andthen the occupant(s) in your vehicle is ableto talk with the operator. Be prepared toprovide your name, phone number andlocation immediately, because not all 911systems are capable of receiving thisinformation electronically.
During an emergency call, the systemtransmits vehicle data to the emergencyservice. See Data Recording (page 9).
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911Assist to make an emergency call if youcan do it yourself. Dial emergencyservices immediately to avoid delayedresponse time which could increase therisk of serious injury or death after acrash. If you do not hear 911 Assist withinfive seconds of the crash, the system orphone may be damaged ornon-functional.
WARNING: Always place yourphone in a secure location in your vehicleso it does not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
WARNING: Unless the 911 Assistsetting is set on before a crash, thesystem will not dial for help which coulddelay response time, potentiallyincreasing the risk of serious injury ordeath after a crash.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-Printing911 Assist