2020 DODGE JOURNEY towing

IN CASE OF EMERGENCY 213
FRONT-WHEEL DRIVE (FWD) MODELS
The manufacturer recommends towing your
vehicle with all four wheels OFF the ground
using a flatbed.
If flatbed equipment is not available, and the
t r

ansmission is operable, the vehicle may be
flat towed (with all four wheels on the ground)
under the following conditions:
The transmission must be in NEUTRAL.
The towing distance must not exceed
15 miles (24 km).
The towing speed must not exceed 25 mph
(4
0 km/h). If the transmission is not operable, or the
v
e

hicle must be towed faster than 25 mph
( 4

0 km/h) or farther than 15 miles (24 km), it
m u

st be towed with the front wheels OFF the
ground (using a flatbed truck, towing dolly, or
wheel lift equipment with the front wheels
raised).
TOW EYE USAGE — IF EQUIPPED
Your vehicle is equipped with a tow eye that can
be used to move a disabled vehicle.
When using a tow eye be sure to follow the “Tow
E y

e Usage Precautions” and the “Towing A
Disabled Vehicle” instructions in this section.

Tow Eye

CAUTION!
Towing faster than 25 mph (40 km/h) or
fa
rther than 15 miles (24 km) with front
w h

eels on the ground can cause severe
transmission damage. Damage from
improper towing is not covered by the New
Vehicle Limited Warranty.
6

214 IN CASE OF EMERGENCY
Tow Eye Usage Precautions

Tow Eye Warning Label
Front Tow Eye Installation
The front tow eye receptacle is located behind a
door, located on the right front bumper fascia.
To install the tow eye, open the door using the
vehicle key or a small screwdriver, and thread
the tow eye into the receptacle.
Insert the flat end of the jack handle through
th
e eye and tighten, refer to “Jacking And Tire
Changing” in this chapter for further
information. The tow eye must be fully seated to
the attaching bracket through the lower front
fascia as shown. If the tow eye is not fully
seated to the attaching bracket, the vehicle
should not be towed.

Front Tow Eye Installed

CAUTION!
The tow eye must only be used for roadside
emergencies. Use with an appropriate
device in accordance with highway code
(a rigid bar or rope) to maneuver the vehicle
i n

preparation for transport via a tow truck.
The tow eye must not be used to move the
vehicle off the road or where there are
obstacles.
Do not use the tow eyes for tow truck
hookup or highway towing.
Do not use the tow eye to free a stuck
vehicle. Refer to the “Freeing A Stuck
Vehicle” section for further information.
Please refer to the “Towing A Disabled
Vehicle” section for detailed instructions.
D a

mage to your vehicle may occur if these
guidelines are not followed.
WARNING!
Stand clear of vehicles when pulling with tow
eyes.
Do not use a chain with a tow eye. Chains
may break, causing serious injury or death.
Do not use a tow strap with a tow eye. Tow
straps may break or become disengaged,
causing serious injury or death.
Failure to follow proper tow eye usage may
cause components to break resulting in
serious injury or death.

218 SERVICING AND MAINTENANCE
Mileage or time passed (whichever comes first)
20,000
30,0 00
40,0 00
50,0 00
60,0 00
70,0 00
80,0 00
90,0 00
100,0 00
110,0 00
120,0 00
130,0 00
140,0 00
150,0 00
Or Years: 2345678910 1112131415
Or Kilometers:
32,000
48,0 00
64,0 00
80,0 00
96,0 00
112,0 00
128,0 00
144,0 00
160,0 00
176,0 00
192,0 00
208,0 00
224,0 00
240,0 00
Additional Inspections
Inspect the CV/Universal joints. XXXXXXXXXXXXXX
Inspect front suspension, tie rod ends, and replace if necessary. XXXXXXX
Inspect the brake linings, parking brake function. XXXXXXX
Additional Maintenance
Replace engine air filter. XXXXX
Replace air conditioning filter. XXXXXXX
Replace spark plugs.
1X XXXX
Flush and replace the engine coolant at 10 years or
150,000 miles (240,000 km) whichever comes first. X
X
Change the automatic transmission fluid and filter. X
Change the automatic transmission fluid and filter if using your
v e

hicle for any of the following: police, taxi, fleet, or frequent
trailer towing. X
X

228 SERVICING AND MAINTENANCE
(Continued)

Under normal operating conditions, the catalytic
converter will not require maintenance. However,
it is important to keep the engine properly tuned
to ensure proper catalyst operation and prevent
possible catalyst damage.

NOTE:
Intentional tampering with emissions control
s y

stems can result in civil penalties being
assessed against you.

In unusual situations involving grossly
m a

lfunctioning engine operation, a scorching odor
may suggest severe and abnormal catalyst
overheating. If this occurs, stop the vehicle, turn off
the engine and allow it to cool. Service, including a
tune-up to manufacturer's specifications, should be
obtained immediately.

To minimize the possibility of catalytic converter
d a

mage:
Do not interrupt the ignition when the trans -
mission is in gear and the vehicle is in
m o

tion.
Do not try to start the vehicle by pushing or
towing the vehicle.
Do not idle the engine with any ignition
components disconnected or removed, such
as when diagnostic testing, or for prolonged
periods during very rough idle or malfunc -
tioning operating conditions.
COOLING SYSTEM
Coolant Checks

Check the engine coolant (antifreeze) protection
every 12 months (before the onset of freezing
w e
ather, where applicable). If the engine coolant
(antifreeze) is dirty or rusty in appearance, the
system should be drained, flushed, and refilled
with fresh engine coolant (antifreeze). Check the
front of the A/C condenser for any accumulation
of bugs, leaves, etc. If dirty, clean by gently
spraying water from a garden hose vertically
down the face of the condenser.

Check the coolant recovery bottle tubing for
b r

ittle rubber, cracking, tears, cuts, and
tightness of the connection at the bottle and
radiator. Inspect the entire system for leaks.
WARNING!

You or others can be badly burned by hot
engine coolant (antifreeze) or steam from your
radiator. If you see or hear steam coming from
under the hood, do not open the hood until the
radiator has had time to cool. Never open a
cooling system pressure cap when the radiator
or coolant bottle is hot.

Keep hands, tools, clothing, and jewelry
away from the radiator cooling fan when
the hood is raised. The fan starts automati -
cally and may start at any time, whether the
e n

gine is running or not.
When working near the radiator cooling fan,
disconnect the fan motor lead or turn the
ignition to the OFF mode. The fan is
temperature controlled and can start at any
time the ignition is in the ON mode.
WARNING!
The warning words “DO NOT OPEN HOT” on
the cooling system pressure cap are a
safety precaution. Never add engine
coolant (antifreeze) when the engine is
overheated. Do not loosen or remove the
cap to cool an overheated engine. Heat
causes pressure to build up in the cooling
system. To prevent scalding or injury, do not
remove the pressure cap while the system
is hot or under pressure.

240 SERVICING AND MAINTENANCE
For further information on GAWRs, vehicle
loading, and trailer towing, refer to “Vehicle
Loading” in “Starting And Operating” for further
information.

To determine the maximum loading conditions
of your vehicle, locate the statement “The
c o

mbined weight of occupants and cargo should
never exceed XXX kg or XXX lbs” on the Tire and
Loading Information placard. The combined
weight of occupants, cargo/luggage and trailer
tongue weight (if applicable) should never exceed
the weight referenced here.

Steps For Determining Correct Load
Limit—
(1) Locate the statement “The combined
we
ight of occupants and cargo should
never exceed XXX kg or XXX lbs.” on your
vehicle's placard.
(2) Determine the combined weight of
th
e driver and passengers that will be
riding in your vehicle. (3) Subtract the combined weight of the
dr
i

ver and passengers from XXX kg or
XXX lbs.
(4) The resulting figure equals the
av
ailable amount of cargo and luggage
load capacity. For example, if “XXX”
amount equals 1400 lbs. and there
will be five 150 lb passengers in your
ve
hicle, the amount of available cargo
and luggage load capacity is 650 lbs.
(1400-750 (5x150) = 650 lbs.)
(5) Determine the combined weight of
lu
ggage and cargo being loaded on the
vehicle. That weight may not safely
exceed the available cargo and luggage
load capacity calculated in Step 4.
(6) If your vehicle will be towing a trailer,
lo
ad from your trailer will be transferred
to your vehicle. Consult this manual to
determine how this reduces the
available cargo and luggage load
capacity of your vehicle.
Metric Example For Load Limit
For example, if “XXX” amount equals 635 kg
a n

d there will be five 68 kg passengers in your
vehicle, the amount of available cargo and
luggage load capacity is 295 kg (635-340
(5x68) = 295 kg) as shown in step 4.
NOTE:
If your vehicle will be towing a trailer, load
from your trailer will be transferred to your
vehicle. The following table shows examples
on how to calculate total load, cargo/
luggage, and towing capacities of your
vehicle with varying seating configurations
and number and size of occupants. This table
is for illustration purposes only and may not
be accurate for the seating and load carry
capacity of your vehicle.
For the following example, the combined
weight of occupants and cargo should never
exceed 865 lbs (392 kg).

SERVICING AND MAINTENANCE 247
Snow Tires
Some areas of the country require the use of
snow tires during the Winter. Snow tires can be
identified by a “mountain/snowflake” symbol
on the tire sidewall.
If you need snow tires, select tires
equivalent in size and type to the
or
iginal equipment tires. Use snow
tires only in sets of four; failure to do
so may adversely affect the safety and handling
of your vehicle.
Snow tires generally have lower speed ratings
th
an what was originally equipped with your
vehicle and should not be operated at
sustained speeds over 75 mph (120 km/h).
For speeds above 75 mph (120 km/h) refer to
o r

iginal equipment or an authorized tire dealer
for recommended safe operating speeds,
loading and cold tire inflation pressures.
While studded tires improve performance on
i c

e, skid and traction capability on wet or
dry surfaces may be poorer than that of
n o

n-studded tires. Some states prohibit
studded tires; therefore, local laws should be
checked before using these tire types.
SPARE TIRES — IF EQUIPPED
Refer to the “Towing Requirements - Tires” in
“Starting And Operating” for restrictions when
towing with a spare tire designated for
temporary emergency use.
Spare Tire Matching Original Equipped Tire
And Wheel — If Equipped
Your vehicle may be equipped with a spare tire
and wheel equivalent in look and function to the
original equipment tire and wheel found on the
front or rear axle of your vehicle. This spare tire
may be used in the tire rotation for your vehicle.
If your vehicle has this option, refer to an
authorized tire dealer for the recommended tire
rotation pattern.
Compact Spare Tire — If Equipped
The compact spare is for temporary emergency
use only. You can identify if your vehicle is
equipped with a compact spare by looking at
the spare tire description on the Tire and
Loading Information Placard located on the
driver’s side door opening or on the sidewall of
the tire. Compact spare tire descriptions begin
with the letter “T” or “S” preceding the size
designation. Example: T145/80D18 103M.
T, S = Temporary Spare Tire
Since this tire has limited tread life, the original
e q

uipment tire should be repaired (or replaced)
and reinstalled on your vehicle at the first
opportunity.
Do not install a wheel cover or attempt to mount
a

conventional tire on the compact spare wheel,
since the wheel is designed specifically for the
compact spare tire. Do not install more than
one compact spare tire and wheel on the
vehicle at any given time.
CAUTION!
Because of the reduced ground clearance, do
not take your vehicle through an automatic
car wash with a compact or limited use
temporary spare installed. Damage to the
vehicle may result.
7

MULTIMEDIA 299
A maximum of 2,000 entries per phone will
be downloaded and updated every time a
phone is connected to the Uconnect Phone.

Depending on the maximum number of entries
downloaded, there may be a short delay
before the latest downloaded names can be
used. Until then, if available, the previously
downloaded phonebook is available for use.

Only the phonebook of the currently
connected mobile phone is accessible.
This downloaded phonebook cannot be
edited or deleted on the Uconnect Phone.
These can only be edited on the mobile
phone. The changes are transferred and
updated to Uconnect Phone on the next
phone connection.
Emergency And Towing Assistance
The 911/Help numbers can only be altered.
Th
ese can not be deleted or the names can not
be changed. To change the 911/Help number, follow these
s
t

eps:

1. P ress the Phonebook button on the
t
ouchscreen from the Phone main screen.

2. P ress the 911/Help button on the
t
ouchscreen. Press the appropriate listing
to alter, Emergency for example.
3. O nce Emergency is pressed, the Edit button
o
n the touchscreen appears. Press the Edit
button on the touchscreen and you will be
given the choice to Edit Number or Reset to
Default.
4. F ollow the on-screen prompts to complete
t
he task.
Phone Call Features
The following features can be accessed through
the Uconnect Phone if the feature(s) are
available on your mobile service plan.
For example, if your mobile service plan
p r

ovides three-way calling, this feature can
be accessed through the Uconnect Phone.
C h

eck with your mobile service provider for the
features that you have. Ways To Initiate A Phone Call
Listed below are all the ways you can initiate a
p
h

one call with Uconnect Phone.
Redial
Dial by pressing in the number
Voice Commands (Dial by Saying a Number,
Call by Saying a Phonebook Name, Redial, or
Call Back)
Mobile Phonebook
Recent Call Log
NOTE:
All of the above operations except Redial can be
do
ne with one call or less active.
Dial By Saying A Number

1. P ush the Phone
button to begin.

2. A fter the “Listening” prompt and the
f
ollowing beep, say “Dial 248-555-1212.”
3. T he Uconnect Phone will dial
2
48-555-1212.
9

302 MULTIMEDIA
Uconnect Phone Features
Emergency Assistance
If you are in an emergency and the mobile
ph

one is reachable:
Pick up the phone and manually dial the
emergency number for your area.
If the phone is not reachable and the Uconnect
P h

one is operational, you may reach the
emergency number as follows:
Push the Phone button to begin.
After the “Listening” prompt and the
following beep, say “Emergency” and the
Uconnect Phone will instruct the paired
mobile phone to call the emergency number.
This feature is supported in the US, Canada,
and Mexico.
NOTE:
The emergency number dialed is based on
the country where the vehicle is purchased
(911 for the US and Canada and 060 for
Mexico). The number dialed may not be appli -
cable with the available mobile service and
a r

ea.
The Uconnect Phone slightly lowers your
chances of successfully making a phone call
to the mobile phone directly.
Roadside Assistance/Towing Assistance
If you need roadside/towing assistance:
Push the Phone button to begin.
After the “Listening” prompt and the
following beep, say “Roadside Assistance” or
say “Towing Assistance.”
NOTE:
The roadside/towing assistance number dialed
i s

based on the country where the vehicle is
purchased (1-800-521-2779 for U.S.,
1-800-363-4869 for Canada, 55-14-3454 for
Mexico City and 1-800-712-3040 for outside
Mexico City in Mexico). Please refer to the FCA
US LLC 24-Hour “Roadside Assistance” coverage details in the Warranty Information
Booklet and on the 24-Hour Roadside Assis
-
tance Card.
Voice Mail Calling
To learn how to access your voice mail, refer to
“ W

orking with Automated Systems.”
Working With Automated Systems
This method is used in instances where one
g e

nerally has to push numbers on the mobile
phone keypad while navigating through an
automated telephone system.

You can use your Uconnect Phone to access a
v o

ice mail system or an automated service, such
as a paging service or automated customer
service line. Some services require immediate
response selection. In some instances, that may
be too quick for use of the Uconnect Phone.

When calling a number with your Uconnect
P h

one that normally requires you to enter in a
touch-tone sequence on your mobile phone
keypad, you can utilize the touchscreen or push
the Voice Command button and say the word
“Send” then the sequence you wish to enter.
F o

r example, if required to enter your PIN
followed with a pound, (3 7 4 6 #), you can push
WARNING!
Your phone must be turned on and connected
to the Uconnect Phone to allow use of this
vehicle feature in emergency situations, when
the mobile phone has network coverage and
stays connected
to the Uconnect Phone.