2020 DODGE DURANGO remote start

2
INTRODUCTION
HOW TO USE THIS MANUAL ...............................10
Essential Information .................................. 10
Symbols ........................................................ 10
ROLLOVER WARNING ..........................................10
WARNINGS AND CAUTIONS ...............................11
VEHICLE MODIFICATIONS/ALTERATIONS .........11
GETTING TO KNOW YOUR VEHICLE
VEHICLE USER GUIDE — IF EQUIPPED ...............12
KEYS ......................................................................13
Key Fob......................................................... 13
IGNITION SWITCH ................................................17
Keyless Push Button Ignition ...................... 17
Ignition Or Accessory On Message ............. 18
Depleted Key Fob Battery ........................... 18
REMOTE START — IF EQUIPPED .........................19
How To Use Remote Start .......................... 19
Remote Start Abort Message —
If Equipped ................................................... 20 To Enter Remote Start Mode ...................... 20
To Exit Remote Start Mode Without
Driving The Vehicle ..................................... 20 To Exit Remote Start Mode And Drive
The Vehicle ................................................... 20 Remote Start Comfort Systems —
If Equipped ................................................... 21 General Information .................................... 21 SENTRY KEY ......................................................... 21
Key Programming ....................................... 22
Replacement Keys ...................................... 22
General Information .................................... 22
VEHICLE SECURITY ALARM — IF EQUIPPED ..... 23
To Arm The System ...................................... 23
To Disarm The System ................................ 24
Rearming Of The System............................. 24
Tamper Alert................................................. 24
DOORS .................................................................. 24
Manual Door Locks...................................... 24
Power Door Locks ........................................ 25
Keyless Enter-N-Go — Passive Entry .......... 26
Automatic Unlock On Exit Feature — If
Equipped ...................................................... 29 Automatic Door Locks — If Equipped ......... 29
Child-Protection Door Lock System —
Rear Doors .................................................. 29
DRIVER MEMORY SETTINGS —
IF EQUIPPED ........................................................ 30
Programming The Memory Feature............ 31
Linking And Unlinking The Remote
Keyless Entry Key Fob To Memory ............. 31 Memory Position Recall............................... 31
SEATS ................................................................... 32
Manual Adjustment (Front Seats) — If
Equipped ...................................................... 32 Manual Adjustment (Rear Seats) ............... 34
Power Adjustment (Front Seats) —
If Equipped .................................................. 37 Power Passenger Seat Adjustment — If
Equipped ...................................................... 39 Heated Seats — If Equipped ...................... 40
Front Ventilated Seats — If Equipped ........ 42
HEAD RESTRAINTS ..............................................42
Supplemental Active Head Restraints —
Front Seats................................................... 42 Head Restraints — Rear Seats.................... 44
Head Restraint Removal — Rear Seats...... 44
Power Folding Third Row Head
Restraints ..................................................... 45
STEERING WHEEL.................................................46
Manual Tilt/Telescoping Steering
Column — If Equipped ................................ 46 Power Tilt/Telescoping Steering
Column — If Equipped ............................... 46 Heated Steering Wheel — If Equipped ...... 47
MIRRORS ..............................................................47
Inside Day/Night Mirror — If Equipped ...... 47
Automatic Dimming Mirror —
If Equipped .................................................. 48 Outside Mirrors ........................................... 48
Outside Automatic Dimming Mirrors —
If Equipped ................................................... 49 Power Mirrors .............................................. 49
Heated Mirrors — If Equipped .................... 49
Tilt Side Mirrors In Reverse (Available
With Memory Settings Only) —
If Equipped ................................................... 49 Illuminated Vanity Mirrors .......................... 50

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8
UCONNECT REAR SEAT ENTERTAINMENT
(RSE) SYSTEM — IF EQUIPPED......................... 425 Getting Started........................................... 425
Dual Video Screen ..................................... 426Blu-ray™ Disc Player ..................................427Play Video Games ......................................428
Play A DVD/Blu-ray™ Disc Using The
Touchscreen Radio ....................................428 Important Notes For Dual Video Screen
System ........................................................ 430 Blu-ray™ Disc Player Remote Control —
If Equipped .................................................430 Headphones Operation .............................431Controls ......................................................431
Replacing The Headphone Batteries........432Accessibility — If Equipped ........................ 432Stereo Headphone Lifetime Limited
Warranty .....................................................432
RADIO OPERATION AND MOBILE PHONES.... 436
Regulatory And Safety Information........... 436 UCONNECT VOICE RECOGNITION
QUICK TIPS ..........................................................438
Introducing Uconnect ................................ 438
Get Started ................................................. 438
Basic Voice Commands............................. 439Radio .......................................................... 439
Media.......................................................... 439
Phone ......................................................... 439Voice Text Reply — If Equipped ................. 440
Climate ....................................................... 440Navigation (4C NAV) .................................. 441Siri® Eyes Free — If Equipped ................. 441
Do Not Disturb .......................................... 441Android Auto™ — If Equipped ................... 442
Apple CarPlay® — If Equipped ................. 442
General Information .................................. 443Additional Information ............................... 443
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE .......................................... 444
Prepare For The Appointment................... 444
Prepare A List............................................. 444
Be Reasonable With Requests ................. 444 IF YOU NEED ASSISTANCE ............................... 444
FCA US LLC Customer Center ................... 445
FCA Canada Inc. Customer Center ........... 445
In Mexico Contact ...................................... 445
Puerto Rico And US Virgin Islands ............ 445
Customer Assistance For The Hearing
Or Speech Impaired
(TDD/TTY) ................................................... 445 Service Contract ....................................... 445
WARRANTY INFORMATION .............................. 446
MOPAR PARTS................................................... 446
REPORTING SAFETY DEFECTS ........................ 446
In The 50 United States And
Washington, D.C. ....................................... 446 In Canada ................................................... 447
PUBLICATION ORDER FORMS ......................... 447

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GETTING TO KNOW YOUR VEHICLE13
Features/Benefits
Pre-installed on your Uconnect touchscreen
radio
Enhanced search and browsing capability
Robust NAV application (if equipped)
Add selected topics to a fast-access Favor -
ites category
Icon and symbol glossary
Warranty information
Crucial driver information and assistance:
Operating Instructions
Warranty Information
Fluid Level Standards
Maintenance Schedules
Emergency Procedures
911 Contact and More TIP:
When viewing a topic, tap the star icon to add it
to your Favorites, for easy access in the future.
KEYS
KEY FOB
Your vehicle uses a keyless ignition system. The
ignition system consists of a key fob with
Remote Keyless Entry (RKE) and a START/STOP
push button ignition system. The RKE system
consists of a key fob and Keyless Enter-N-Go
feature (if equipped).
NOTE:
The key fob may not be found if it is located next
to a mobile phone, laptop or other electronic
device; these devices may block the key fob’s
wireless signal.
The key fob also includes an emergency key,
which stores in the rear of the key fob.
The emergency key allows for entry into the
vehicle should the battery in the vehicle or the
key fob become depleted. The emergency key is
also for locking the glove compartment. You can
keep the emergency key with you when valet
parking.
To remove the emergency key, slide the
mechanical latch at the top of the key fob
sideways with your thumb and then pull the key
out with your other hand.
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14GETTING TO KNOW YOUR VEHICLE

Key Fob Emergency Key Removal

NOTE:
You can insert the double-sided emergency
key into the lock cylinders with either side up.
In case the ignition switch does not change
with the push of a button, the key fob may
have a low or depleted battery. In this situa -
tion, a back up method can be used to
operate the ignition switch. Put the nose side of the key fob (side
opposite of the emergency key) against the
START/STOP ignition button and push to
operate the ignition switch.
To Unlock The Doors And Liftgate
Push and release the unlock button on the key
fob once to unlock the driver's door or twice
within five seconds to unlock all doors and the
liftgate.
All doors can be programmed to unlock on the
first push of the unlock button. Refer to
“Uconnect Settings” in “Multimedia” for further
information.
NOTE:
If the vehicle is unlocked by a key fob, and no
door is opened within 60 seconds, the vehicle
will re-lock, and the security alarm (if equipped)
will arm.
The turn signal lights will flash twice to
acknowledge the unlock signal. The illuminated
entry system will be activated.
1 — Unlock
2 — Liftgate
3 — Emergency Key
4 — Lock
5 — Remote Start
6 — PANIC

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16GETTING TO KNOW YOUR VEHICLE
2. Separate the key fob halves using the tip of
the emergency key, a #2 flat blade
screwdriver, or a coin and gently pry the two
halves of the key fob apart. Make sure not
to damage the seal during removal.

Emergency Key Removal
Separating Case With A Coin Key Fob Battery Replacement

3. Remove the battery by turning the back cover over (battery facing downward) and
tapping it lightly on a solid surface such as
a table or similar and replace the battery.
When replacing the battery, match the (+)
sign on the battery to the (+) sign on the
inside of the battery clip, located on the
back cover. Avoid touching the new battery
with your fingers. Skin oils may cause
battery deterioration. If you touch a battery,
clean it with rubbing alcohol.
4. To assemble the key fob case, snap the two halves together.Programming Additional Key Fobs
Programming the key fob may be performed by
an authorized dealer.
NOTE:
Once a key fob is programmed to a vehicle, it
cannot be repurposed and reprogrammed to
another vehicle.
Request For Additional Remote Controls
NOTE:
Only key fobs that are programmed to the
vehicle electronics can be used to start and
operate the vehicle. Once a key fob is
programmed to a vehicle, it cannot be
programmed to any other vehicle.
WARNING!
Always remove the key fobs from the
vehicle and lock all doors when leaving the
vehicle unattended.
For vehicles equipped with Keyless
Enter-N-Go — Ignition, always remember to
place the ignition in the OFF position.

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GETTING TO KNOW YOUR VEHICLE19
Put the nose side (side opposite of the
emergency key) of the key fob against the
START/STOP ignition button and push to
operate the ignition. Once the starter engages
and the engine starts remove the key fob from
the START/STOP ignition button.

Low Or Depleted Key Fob Battery Starting Procedure

REMOTE START — IF EQUIPPED
HOW TO USE REMOTE START
This system uses the key fob to start
the engine conveniently from outside
the vehicle while still maintaining
security. The system has a range of
approximately 328 ft (100 m). NOTE:
The vehicle must be equipped with an auto
-
matic transmission to be equipped with
Remote Start.
Obstructions between the vehicle and key
fob may reduce this range.
All of the following conditions must be met
before the engine will remote start:
Gear selector in PARK
Doors closed
Hood closed
Liftgate closed
Hazard switch off
Brake switch inactive (brake pedal not
pushed)
Battery at an acceptable charge level
PANIC button not pushed
System not disabled from previous remote
start event
Vehicle alarm system indicator flashing
Ignition in OFF position
Fuel level meets minimum requirement
Vehicle security alarm is not signaling an
intrusion
Malfunction Indicator Light is not illuminated
WARNING!
Do not start or run an engine in a closed
garage or confined area. Exhaust gas
contains Carbon Monoxide (CO) which is
odorless and colorless. Carbon Monoxide is
poisonous and can cause serious injury or
death when inhaled.
Keep key fobs away from children. Opera -
tion of the Remote Start System, windows,
door locks or other controls could cause
serious injury or death.
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20GETTING TO KNOW YOUR VEHICLE
REMOTE START ABORT MESSAGE — IF
E
QUIPPED
The following messages will display in the
instrument cluster display if the vehicle fails to
remote start or exits remote start prematurely:
Remote Start Aborted — Door Open
Remote Start Aborted — Hood Open
Remote Start Aborted — Liftgate Open
Remote Start Aborted — Fuel Low
Remote Start Disabled — Start Vehicle To
Reset
The Remote Start Abort message stays active
until the ignition is placed in the ON/RUN
position.
TO ENTER REMOTE START MODE
Push and release the remote start button on the
key fob twice within five seconds. The vehicle
doors will lock, the parking lights will flash, and
the horn will chirp twice (if programmed). Then,
the engine will start, and the vehicle will remain
in the Remote Start mode for a 15 minute cycle. NOTE:
If an engine fault is present or fuel level is
low, the vehicle will start and then shut down
in 10 seconds.
The park lamps will turn on and remain on
during Remote Start mode.
For security, power window and power
sunroof operation (if equipped) are disabled
when the vehicle is in the Remote Start
mode.
The engine can be started two consecutive
times with the key fob. However, the ignition
must be cycled by pushing the START/STOP
ignition button twice (or the ignition switch
must be placed in the ON/RUN position)
before you can repeat the start sequence for
a third cycle.
TO EXIT REMOTE START MODE
W
ITHOUT DRIVING THE VEHICLE
Push and release the remote start button one
time or allow the engine to run for the entire
15 minute cycle. NOTE:
To avoid unintentional shutdowns, the system
will disable for two seconds after receiving a
valid Remote Start request.
TO EXIT REMOTE START MODE AND
D
RIVE THE VEHICLE
Before the end of 15 minute cycle, push and
release the unlock button on the key fob to
unlock the doors, or unlock the vehicle using
Keyless Enter-N-Go — Passive Entry via the door
handles, and disarm the vehicle security alarm
(if equipped). Then, prior to the end of the
15 minute cycle, push and release the START/
STOP ignition button.
NOTE:
For vehicles equipped with the Keyless
Enter-N-Go — Passive Entry feature, the
message “Remote Start Active — Push Start
Button” will display in the instrument cluster
display until you push the ignition START/STOP
ignition button.

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GETTING TO KNOW YOUR VEHICLE21
REMOTE START COMFORT SYSTEMS —
I
F EQUIPPED
When Remote Start is activated, the heated
steering wheel and driver heated seat features
will automatically turn on in cold weather. In
warm weather, the driver vented seat feature
will automatically turn on when the remote start
is activated. These features will stay on through
the duration of Remote Start or until the ignition
switch is placed in the ON/RUN position.
NOTE:
The Remote Start Comfort system can be acti -
vated and deactivated through the Uconnect
System. Refer to “Uconnect Settings” in
“Multimedia” for further information on Remote
Start Comfort system operation.
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada. NOTE:
Changes or modifications not expressly
approved by the party responsible for compli
-
ance could void the user’s authority to operate
the equipment.
SENTRY KEY
The Sentry Key Immobilizer system prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed
or activated. Operation is automatic, regardless
of whether the vehicle is locked or unlocked.
The system uses a key fob and a Keyless Push
Button Ignition, and a Radio Frequency (RF)
receiver to prevent unauthorized vehicle
operation. Therefore, only key fobs that are
programmed to the vehicle can be used to start
and operate the vehicle. If an invalid key fob is
used to attempt to start and operate the
vehicle, the system will not allow the engine to
crank. If an invalid key fob is used to start the
engine, the system will shut the engine off in
two seconds.
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