2020 CITROEN RELAY Service

66
Driving
Brakes
Braking distances are increased when towing a
trailer. To avoid overheating of the brakes, the
use of engine braking is recommended.
Side wind
Bear in mind the increased susceptibility to the
wind that the vehicle will have.
Anti-theft protection
Electronic immobiliser
The keys contain an electronic immobiliser
device.
This device locks the engine supply system. It
activates automatically when the key is removed
from the ignition.
When the ignition switch is turned on, a dialogue
is set up between the key and the electronic
immobiliser.
This warning lamp goes off after the key has been recognised, the ignition is
switched on and the engine can be started.
If the key is not recognised, the engine
cannot be started. Use another key and
have the faulty key checked by a CITROËN
dealer.
Carefully note the key number. In case of
loss, the intervention of a CITROËN
dealer will be faster and more efficient if you
provide this number and the confidential card.
Do not make any modifications to the
electronic immobiliser system.
Operating the remote control, even in your
pocket, may cause the doors to be unlocked
accidentally.
The simultaneous use of other high-frequency
devices (mobile phones, home alarms, etc.),
may temporarily disturb the operation of the
remote control.
Except for reinitialisation, the remote control
cannot operate while the key is in the ignition
switch, even when the ignition is off.
Driving with the doors locked could make
it more difficult for the emergency
services to enter the vehicle in an emergency.
As a safety precaution (with children on
board), remove the key from the ignition when
leaving the vehicle, even for a short time.
When purchasing a second-hand
vehicle:
– check that you are in possession of the
confidential card,
– have the keys memorised by a CITROËN
dealer, to be sure that the keys in your
possession are the only ones that allow the
vehicle to be started.
Confidential card

It is given to you upon delivery of your vehicle
with the duplicate key.
It contains the identification code required for
any intervention by a CITROËN dealer on the
electronic engine immobiliser system. This code
is hidden by a film, which is to be removed only
when necessary.
Keep your card in a safe place, never inside the
vehicle.
When undertaking a long trip or journey
however, it is advisable to take this card with you
along with your personal papers.
Starting-switching off the
engine
Ignition switch

STOP position: Anti-theft.
The ignition is off.
MAR position: ignition on.
Certain accessories can be used.
AV V position: starter.
The starter is operated.
Avoid attaching heavy objects to the key or the remote control, which would weigh
down on its blade in the ignition switch and
could cause a malfunction.

72
Driving
The inflation pressures defined for the vehicle can be found on the tyre pressure
label.
Tyre pressures should be checked when the
tyres are "cold" (vehicle stopped for 1 hour or
after a journey of less than 6 miles (10 km) at
moderate speeds). Otherwise, add 0.3 bar to
the pressures shown on the label.
For more information on Identification
markings, including the tyre pressure label,
refer to the corresponding section.
The tyre pressure measurement unit can be configured with the MODE button: in
the "Tyre pressure measurement” menu, select
"psi/bar/kPa".
For more information on Vehicle configuration
(MODE), refer to the corresponding section.
Under-inflation alert
This is signalled by the fixed illumination of this warning lamp, accompanied by an
audible signal and, depending on equipment, the
display of a message.
In the event of an anomaly noted on just one of
the tyres, depending on equipment, the symbol
or the message displayed identifies it.
► Reduce speed immediately, avoid excessive
steering movements and avoid sudden braking.
► Stop the vehicle as soon as it is safe to do
so.
The loss of pressure detected does not always cause visible bulging of the tyre.
Do not rely on just a visual check.
► Using a compressor, such as the one in
the temporary puncture repair kit, check the
pressures of the four tyres when cold.
► If it is not possible to make this check
immediately, drive carefully at reduced speed.
► In the event of a puncture, use the
temporary puncture repair kit or the spare wheel
(depending on equipment).
The alert is kept active until the tyre/tyres concerned is/are reinflated, repaired or
replaced.
Malfunction
The flashing and then fixed illumination of this warning lamp, accompanied by the
illumination of the service warning lamp, and
depending on equipment, the display of a
message, indicates a fault with the system.
In this case, the tyre pressures are no longer
monitored.
This alert is also displayed if at least one wheel is not equipped with a sensor.
Contact a CITROËN dealer or a qualified
workshop to have the system checked or,
following a puncture, to have the original wheel,
equipped with a sensor, refitted.
Pneumatic suspension

If the vehicle is equipped with pneumatic
suspension, it is possible to change the height
of the rear sill, in order to facilitate loading or
unloading.




There is a normal sill level, as well as 3 higher
levels (from +1 to +3) and 3 lower levels (from
-1 to -3). Each level reached is displayed on the
instrument panel display screen.
Loading sill height manual
correction
Adjusting the platform sill up or down
► A quick press on one of the controls selects
the upper or lower level. Each press (diode lit)
increases or decreases by one level.
A long press on one of the controls selects the
maximum corresponding level (-3 or +3).
Returning to the normal sill height
► Press the same number of times in the
opposite direction of the displayed position.
Deactivation/Reactivation
► Press and hold both controls simultaneously
to deactivate/reactivate the system.
Deactivation is confirmed by the lighting of the
control LEDs.
Beyond a speed of 3 mph (5 km/h), the
system reactivates automatically.
Loading sill height
automatic correction
Beyond a speed of 12 mph (20 km/h), the
system automatically restores the rear sill height
to its normal level.

96
Practical information
Topping up the engine oil level

► Remove the dipstick before topping up.
► Recover the oil filler neck.
► Unscrew the filler cap.
► Install the oil filler neck in the filler hole.
► Top up with oil.
► Remove the oil filler neck from the filler hole.
► Replace the filler cap.
► Replace the dipstick.
Brake fluid
The level of this fluid should be close to
the "MAX" mark. If not, check the brake
pad wear.
The Diesel circuit is under very high pressure.
All work on this circuit must be carried out
only by a CITROËN dealer or a qualified
workshop.
Checking levels
Check all of the following levels regularly in
accordance with the manufacturer's service
schedule. Top them up if required, unless
otherwise indicated.
If a level drops significantly, have the
corresponding system checked by a CITROËN
dealer or a qualified workshop.
The fluids must comply with the manufacturer's requirements and with
the vehicle's engine.
Take care when working under the bonnet, as certain areas of the engine
may be extremely hot (risk of burns) and the
cooling fan could start at any time (even with
the ignition off).
If the engine cover is to be removed /
refitted, handle it with care to avoid
damaging the mounting clips.
Used products
Avoid prolonged contact of used oil or fluids with the skin.
Most of these fluids are harmful to health and
very corrosive.
Do not discard used oil or fluids into
sewers or onto the ground.
Empty used oil into the containers reserved
for this purpose at a CITROËN dealer or a
qualified workshop.
Engine oil
The level is checked, with the engine having been switched off for at least 30
minutes and on level ground, using the dipstick.
It is normal to top up the oil level between two
services (or oil changes). It is recommended
that you check the level, and top up if necessary,
every 3,000 miles (5,000 km).
In order to maintain the reliability of the
engine and emissions control system,
never use additives in the engine oil.
Checking using the dipstick
For the location of the dipstick, please refer
to the illustration of the corresponding engine
compartment.
► Grasp the dipstick by its coloured grip and
pull it out completely.
► Wipe the end of the dipstick using a clean,
lint-free cloth.


► Reinsert the dipstick and push fully down,
then pull it out again to visually check the oil
level: the correct level is between marks A (max)
and B (min).
Do not start the engine if the level is:
– above mark A: contact a CITROËN dealer or a
qualified workshop.
– below mark B: top up the engine oil
immediately.
Oil grade
Before topping up or changing the engine
oil, check that the oil is suitable for the engine
and complies with the recommendations in
the service schedule supplied with the vehicle
(or available from your CITROËN dealer and
qualified workshops).
Use of non-recommended oil may invalidate
the contractual warranty in the event of
engine failure.

97
Practical information
7Topping up the engine oil level

► Remove the dipstick before topping up.
► Recover the oil filler neck.
► Unscrew the filler cap.
► Install the oil filler neck in the filler hole.
► Top up with oil.
► Remove the oil filler neck from the filler hole.
► Replace the filler cap.
► Replace the dipstick.
Brake fluid
The level of this fluid should be close to
the "MAX" mark. If not, check the brake
pad wear.
To know how often the brake fluid should be
replaced, refer to the manufacturer's servicing
schedule.
If topping up, clean the cap before
replacing it. Use only DOT4 brake fluid
from a sealed canister.
Power steering fluid
The level of this fluid should be close to the "MAX" mark. Check it, with the
vehicle parked on level ground and with the
engine cold, by reading the level on the filler
neck.
Unscrew the cap secured to the dipstick. To
access the reservoir cap, remove the protective
cover by turning its three fixing screws a quarter
turn, then remove the second cover placed on
the cap.
Engine coolant
It is normal to top up this fluid between
two services.
The check and top-up must only be done with
the engine cold.
A low level presents a risk of serious damage to
the engine.
The level of this fluid should be close to the
"MAX" mark but should never exceed it.
If the level is close to or below the " MIN” mark, it
is essential to top up.
When the engine is hot, the temperature of this
fluid is regulated by the fan.
As the cooling system is pressurised, wait at
least one hour after switching off the engine
before carrying out any work.


To gain access to the tank cap, remove the
protective cover by turning its three fixing screws
a quarter of a turn.
In order to avoid the risk of scalding if you need
to top up in an emergency, wrap a cloth around
the cap and unscrew the cap by two turns to
allow the pressure to drop.
Once the pressure has dropped, remove the cap
and top up to the required level.
Check the coolant level regularly
according to the use of your vehicle
(every 3,000 miles (5,000 km) / 3 months).

98
Practical information
A clogged passenger compartment filter can adversely affect air conditioning
system performance and generate
undesirable odours.
Oil filter
Change the oil filter each time the engine
oil is changed.
Particle filter (Diesel)
In addition to the catalytic converter, this filter
actively contributes to the preservation of
air quality by trapping the unburnt pollutant
particles. Black exhaust fumes are therefore not
emitted.
Operation
This filter, inserted into the exhaust system,
accumulates the carbonaceous particles. The
engine management computer automatically
and periodically manages the removal of
carbonaceous particles (regeneration).
The regeneration procedure is triggered
according to the amount of accumulated
particles and the conditions of use of the vehicle.
During this phase, you may notice certain
phenomena - accelerated idling, triggering of
the cooling fan, increased smoke and increased
temperature at the exhaust - which have no
impact on the operation of the vehicle and the
environment.
Screenwash and headlamp
washer fluid
To check the level or top up this fluid on
vehicles fitted with headlamp washers,
immobilise the vehicle and switch off the engine.
Reservoir capacity: approximately 5.5 litres.


To access the filler cap, pull the telescopic filler
neck and unclip the cap.
Fluid specification
The fluid must be topped up with a ready-to-use
mixture.
In winter (temperatures below zero), a liquid
containing an agent to prevent freezing must
be used which is appropriate for the prevailing
conditions, in order to protect the elements of the
system (pump, tank, ducts, jets, etc.).
Filling with pure water is prohibited under
all circumstances (risk of freezing,
limestone deposits, etc.).
AdBlue (BlueHDi)
An alert is triggered when the reserve level is
reached.
For more information on Indicators and in
particular the AdBlue range indicators, refer to
the corresponding section.
To avoid the vehicle being immobilised in
accordance with regulations, you must top up the
AdBlue tank.
For more information on AdBlue
® (BlueHDi),
and in particular on the supply of AdBlue, refer to
the corresponding section.
Checks
Unless otherwise indicated, check these
components in accordance with the
manufacturer's service schedule and according
to your engine.
Otherwise, have them checked by a CITROËN
dealer or a qualified workshop.
Only use products recommended by
CITROËN or products of equivalent
quality and specification.
In order to optimise the operation of
components as important as those in the
braking system, CITROËN selects and offers
very specific products.
12 V battery
The battery does not require any maintenance.
However, check regularly that the terminals
are correctly tightened (versions without quick
release terminals) and that the connections are
clean.
For more information on the precautions
to take before any work on the 12 V
battery, refer to the corresponding section.
Versions equipped with Stop & Start are
fitted with a 12 V lead-acid battery of
specific technology and specification.
Its replacement should be carried out only by
a CITROËN dealer or a qualified workshop.
Air filter
Depending on the environment and the
use of the vehicle (e.g. dusty atmosphere,
city driving), change it twice as often, if
necessary .
Passenger compartment
filter
Depending on the environment and the
use of the vehicle (e.g. dusty atmosphere,
city driving), change it twice as often, if
necessary .

99
Practical information
7A clogged passenger compartment filter can adversely affect air conditioning
system performance and generate
undesirable odours.
Oil filter
Change the oil filter each time the engine
oil is changed.
Particle filter (Diesel)
In addition to the catalytic converter, this filter
actively contributes to the preservation of
air quality by trapping the unburnt pollutant
particles. Black exhaust fumes are therefore not
emitted.
Operation
This filter, inserted into the exhaust system,
accumulates the carbonaceous particles. The
engine management computer automatically
and periodically manages the removal of
carbonaceous particles (regeneration).
The regeneration procedure is triggered
according to the amount of accumulated
particles and the conditions of use of the vehicle.
During this phase, you may notice certain
phenomena - accelerated idling, triggering of
the cooling fan, increased smoke and increased
temperature at the exhaust - which have no
impact on the operation of the vehicle and the
environment.
Following prolonged operation of the
vehicle at very low speed or at idle, you
may, in exceptional circumstances, notice the
emission of water vapour at the exhaust while
accelerating. This has no impact on the
vehicle’s behaviour and the environment.
Due to the high exhaust temperatures
caused by the normal operation of the
particle filter, it is recommended not to park
the vehicle on flammable materials (grass, dry
leaves, pine needles, etc.) to avoid any risk of
fire.
Saturation/Regeneration
If there is a risk of clogging, this warning
lamp comes on, accompanied by a
message on the instrument panel display.
This warning is due to the start of saturation of
the particle filter (exceptionally long urban driving
conditions: reduced speed, traffic jams, etc.).
In order to regenerate the filter, it is
recommended to drive as soon as possible -
when traffic conditions and regulations permit
- at a speed of at least 37 mph (60 km/h), with
an engine speed above 2,000 rpm for about
15 minutes (until the warning lamp and/or the
message disappear).
If possible, avoid switching off the engine
before the end of filter regeneration; repeated
interruptions can lead to early deterioration of the
engine oil. It is not recommended to terminate
the filter regeneration with the vehicle stationary.
Malfunction
If this alert persists, do not ignore this warning;
this indicates that a malfunction has occurred in
the exhaust system/particle filter assembly.
Have the assembly checked by a CITROËN
dealer or a qualified workshop.
Manual gearbox
The gearbox does not require any maintenance (no oil change).
Brake pads
Brake wear depends on the style of
driving, particularly in the case of vehicles
used in town, over short distances. It may be
necessary to have the condition of the brakes
checked, even between vehicle services.
Unless there is a leak in the circuit, a drop in the
brake fluid level indicates that the brake pads
are worn.
If this warning lamp comes on, have the
brake pads checked by a CITROËN
dealer or a qualified workshop.
After washing the vehicle, moisture, or in
wintry conditions, ice can form on the
brake discs and pads: braking efficiency may
be reduced. Gently dab the brakes to dry and
defrost them.

100
Practical information
reading and have an adverse effect on road
holding.
Fitting different tyres on the front and rear axles
can cause the ESC to mistime.
AdBlue® (BlueHDi
engines)


To respect the environment and ensure
compliance with the Euro 6 standard, without
adversely affecting the performance or fuel
consumption of its Diesel engines, CITROËN
has taken the decision to equip its vehicles
with a system that associates SCR (Selective
Catalytic Reduction) with a Diesel Particle Filter
(DPF) for the treatment of exhaust gases.
SCR system
Using a liquid called AdBlue® that contains
urea, a catalytic converter turns up to 85% of
the nitrogen oxides (NOx) into nitrogen and
Brake disc wear
For information on checking brake disc
wear, contact a CITROËN dealer or a
qualified workshop.
Manual parking brake
If you notice excessive brake lever travel
or decreased effectiveness, the parking
brake must be adjusted, even between two
services.
This system must be checked by a CITROËN
dealer or a qualified workshop.
Diesel fuel filter
The Diesel fuel filter is located under the bonnet,
close to the brake fluid reservoir.
If this warning lamp comes on, the filter
must be purged to remove water.
You can also purge the fuel filter regularly, every
time the engine oil is changed.
Bleeding the water in the filter

► Couple a clear hose to the bleed screw
1head.
► Place the other end of the clear hose in a
container.
► Loosen bleed screw 2.
► Switch on the ignition.
► Wait for the scavenge pump to stop.
► Switch off the ignition.
► Tighten bleed screw 2.
► Remove, then drain the clear hose and the
container.
► Start the engine.
► Check that there are no leaks.
HDi engines make use of advanced
technology. Any intervention requires a
special qualification guaranteed by the
CITROËN dealer network or a qualified
workshop .
Wheels and tyres
The inflation pressure of all tyres, including the spare wheel, must be
checked on "cold” tyres.
The pressures indicated on the tyre pressure
label are valid for "cold" tyres. If you have driven
for more than 10 minutes or more than 6 miles
(10 kilometres) at over 31 mph (50 km/h), add
0.3 bar (30 kPa) to the values indicated on the
label.
Under-inflation increases fuel
consumption. Non-compliant tyre
pressure causes premature wear on tyres and
has an adverse effect on the vehicle's road
holding - risk of an accident!
Driving with worn or damaged tyres reduces the
braking and road holding performance of the
vehicle. It is recommended to regularly check the
condition of the tyres (tread and sidewalls) and
wheel rims as well as the presence of the valves.
When the wear indicators no longer appear set
back from the tread, the depth of the grooves is
less than 1.6 mm; it is imperative to replace the
tyres.
Using different size wheels and tyres from those
specified can affect the lifetime of tyres, wheel
rotation, ground clearance, the speedometer

101
Practical information
7reading and have an adverse effect on road
holding.
Fitting different tyres on the front and rear axles
can cause the ESC to mistime.
AdBlue® (BlueHDi
engines)


To respect the environment and ensure
compliance with the Euro 6 standard, without
adversely affecting the performance or fuel
consumption of its Diesel engines, CITROËN
has taken the decision to equip its vehicles
with a system that associates SCR (Selective
Catalytic Reduction) with a Diesel Particle Filter
(DPF) for the treatment of exhaust gases.
SCR system
Using a liquid called AdBlue® that contains
urea, a catalytic converter turns up to 85% of
the nitrogen oxides (NOx) into nitrogen and
water, which are harmless to health and the
environment.
The AdBlue
® is contained in a special tank
holding about 19 litres.
It has an external filler neck, located in the fuel
filler flap under the filler neck of the fuel tank,
closed by a blue cap.
Its capacity allows a driving range of
approximately 3,700 miles (6,000 km) ( which
may vary considerably depending on the
driving style and the type of vehicle).
An alert system is triggered when the remaining
range reaches 1,500 miles (2,400 km), i.e. once
the reserve level has been reached.
Once the AdBlue® tank is empty, a
system required by legislation prevents
starting of the engine.
If the SCR system is defective, the level of
emissions from your vehicle will no longer
meet the Euro 6 standard: your vehicle
becomes polluting.
In the event of a confirmed fault with the SCR
system, you must go to a CITROËN dealer
or a qualified workshop as soon as possible:
after travelling a distance of 250 miles (400
km), a system will be triggered automatically
to prevent engine starting.
Freezing of the AdBlue®
AdBlue® freezes at temperatures below
around -11°C.
The SCR system includes a heater for the
AdBlue® tank, allowing you to continue driving
in very cold conditions.
Supply of AdBlue®
It is recommended that the AdBlue® be topped
up as soon as the first alert is issued indicating
that the reserve level has been reached.
For the correct operation of the SCR
system:
– Use only AdBlue
® fluid that meets the ISO
22241 standard.
– Never transfer AdBlue
® to another container
as it would lose its purity.
– Never dilute AdBlue
® with water.
It is possible to obtain AdBlue
® from a CITROËN
dealer or a qualified workshop.
You can also visit a service station equipped with AdBlue® pumps specially
designed for passenger vehicles.
Recommendations on storage
AdBlue® freezes at about -11°C and deteriorates
above +25°C. Containers should be stored in a
cool area and protected from direct sunlight.
Under these conditions, the fluid can be kept for
at least a year.
If the fluid has frozen, it can be used once it has
completely thawed out at room temperature.