2020 CHEVROLET SILVERADO fuel reserve

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
200 Driving and Operating
of the driver, passengers, and
cargo should never exceed the
vehicle's capacity weight.
Certification/Tire Label
A vehicle-specific Certification/
Tire label is label is attached to
the center pillar (B-pillar). The
label may show the size of the
vehicle's original tires and the
inflation pressures needed to
obtain the gross weight capacity
of the vehicle. This is called
Gross Vehicle Weight
Rating (GVWR). The GVWRincludes the weight of the
vehicle, all occupants, fuel, and
cargo.
The Certification/Tire label also
may show the maximum weights
for the front and rear axles,
called Gross Axle Weight
Rating (GAWR). To determine
the actual loads on the front and
rear axles, weigh the vehicle at
a weigh station. Your dealer can
help with this. Be sure to spread
the load equally on both sides of
the centerline.
The Certification/Tire label also
contains important information
about the Front Axle Reserve
Capacity. See
Adding a Snow
Plow or Similar Equipment
0 319.
{Warning
In the case of a sudden stop
or collision, things carried in
the bed of your truck could
shift forward and come into
the passenger area, injuring
you and others. If you put
things in the bed of your truck,
you should make sure they
are properly secured.
Caution
Overloading the vehicle may
cause damage. Repairs would not
be covered by the vehicle
warranty. Do not overload the
vehicle.
Using heavier suspension
components to get added
durability might not change the
weight ratings. Ask your dealer
to help load the vehicle the
right way.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
320 Driving and Operating
.For the front axle, if more cargo
or passengers must be carried,
appropriate counter ballast must
be installed rear of the rear axle.
Counter ballast must be properly
secured so it will not move
during driving.
. Rear ballast may be required to
ensure a proper front and rear
weight distribution ratio, even
though the actual weight at the
front axle may be less than the
front axle rating.
. The snow plow manufacturer or
installer can assist in
determining the amount of rear
ballast required, to help make
sure the snow plow/vehicle
combination does not exceed
the GVW rating, the front and
rear axle ratings, and the front
and rear weight distribution ratio.
. The total vehicle must not
exceed the GVW rating. Front axle reserve capacity is the
difference between the Gross Axle
Weight Rating (GAWR) and the front
axle weight of the vehicle with full
fuel and passengers. This is the
amount of weight that can be added
to the front axle before reaching the
front GAWR.
United States
Canada
The front axle reserve capacity for
the vehicle is in the lower right
corner of the Certification/Tire label.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Driving and Operating 321
To calculate the amount of weight
any front accessory, such as a snow
plow, is adding to the front axle, use
this formula:
(W x (A + W.B.)) /W.B.= Weight the
accessory is adding to the
front axle.
Where:W = Weight of added accessory
A = Distance that the accessory
is in front of the front axle
W.B. = Vehicle Wheelbase For example, adding a 318 kg
(700 lb) snow plow actually adds
more than 318 kg (700 lb) to the
front axle. Using the formula, if the
snow plow is 122 cm (4 ft) in front of
the front axle and the wheelbase is
305 cm (10 ft), then:
W = 318 kg (700 lb)
A = 122 cm (4 ft)
W.B. = 305 cm (10 ft)
(W x (A + W.B.)/W.B. =
(318 x (122 + 305))/305 = 445 kg
(980 lb)
This means if the front axle reserve
capacity is more than 445 kg
(980 lb), the snow plow could be
added without exceeding the
front GAWR.
Heavier equipment can be added on
the front of the vehicle if less cargo
or fewer passengers are carried,
or by positioning cargo toward the
rear. This reduces the load on the
front. However, the front GAWR,
rear GAWR, and Gross Vehicle
Weight Rating (GVWR) must never
be exceeded.
{Warning
On some vehicles that have
certain front mounted equipment,
such as a snow plow, it may be
possible to load the front axle to
the front Gross Axle Weight
Rating (GAWR) but not have
enough weight on the rear axle to
have proper braking performance.
If the brakes cannot work
properly, the vehice could crash.
Always follow the snow plow
manufacturer or installer's
recommendation for rear ballast
to ensure a proper front and rear
weight distribution ratio.
Maintaining a proper front and
rear weight distribution ratio is
necessary to provide proper
braking performance.
Total vehicle reserve capacity is the
difference between the GVWR and
the weight of the truck with full fuel
and passengers. It is the amount of
weight that can be added to the
vehicle before reaching the GVWR.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
462 Customer Information
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement, up to certain limits,
of eligible aftermarket adaptive
equipment required for the vehicle,
such as hand controls or a
wheelchair/scooter lift for the
vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-243-8872. (Text Telephone
(TTY): 1-888-889-2438.)
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Customer Information 465
and be supported by original
receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel, rental
vehicle insurance, taxes, levies,
usage fees, excessive mileage,
or rental usage beyond the
completion of the repair are also
your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.