2020 CHEVROLET SILVERADO emergency towing

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Driving and Operating 205
Caution (Continued)
premature wear and earlier
replacement. Follow this
breaking-in guideline every
time you get new brake
linings.
. Do not tow a trailer during
break-in. See Trailer Towing
0 288 for the trailer towing
capabilities of the vehicle
and more information.
Following break-in, engine speed
and load can be gradually
increased.
Ignition Positions
(Keyless Access)
Vehicles equipped with Keyless
Access have pushbutton starting.
The Remote Keyless Entry (RKE)
transmitter must be in the vehicle for
the system to operate. If the
pushbutton start is not working, the
vehicle may be near a strong radio antenna signal causing interference
to the Keyless Access system. See
Remote Keyless Entry (RKE)
System Operation (Key Access)
0
13 or
Remote Keyless Entry (RKE)
System Operation (Keyless Access)
0 16.
To shift out of P (Park), the ignition
must be on or in Service Mode, and
the brake pedal must be applied.
{Warning
Turning off the vehicle while
moving may cause loss of power
assist in the brake and steering
systems and disable the airbags.
While driving, only shut the
vehicle off in an emergency.
Stopping the Engine/LOCK/
OFF (No Indicator Lights) : When
the vehicle is stopped, press
ENGINE START/STOP once to turn
the engine off.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
264 Driving and Operating
to the button comes on when the
features are on and turns off when
the features have been disabled.
Front and Rear Park Assist can be
turned Off, On, or On with Towbar.
See“Park Assist” underVehicle
Personalization 0153. If Park Assist
is turned off through vehicle
personalization, the Park Assist
button will be disabled. To turn Park
Assist on again, select On in vehicle
personalization. The On with Towbar
setting allows Park Assist to work
properly with a trailer hitch. Some
larger trailer hitches may not be
compatible.
Turn off Park Assist when towing a
trailer.
To turn the RPA symbols on or off,
see “Rear Camera Park Assist
Symbols” underVehicle
Personalization 0153.
Assistance Systems for
Driving
If equipped, when driving the
vehicle in a forward gear, Forward
Collision Alert (FCA), Lane Departure Warning (LDW), Lane
Keep Assist (LKA), Side Blind Zone
Alert (SBZA), Lane Change Alert
(LCA), Automatic Emergency
Braking (AEB), and/or the Front
Pedestrian Braking (FPB) System
can help to avoid a crash or reduce
crash damage.
Forward Collision Alert
(FCA) System
If equipped, the FCA system may
help to avoid or reduce the harm
caused by front-end crashes. When
approaching a vehicle ahead too
quickly, FCA provides a red flashing
alert on the windshield and rapidly
beeps or pulses the driver seat.
FCA also lights an amber visual
alert if following another vehicle
much too closely.
FCA detects vehicles within a
distance of approximately 60 m
(197 ft) and operates at speeds
above 8 km/h (5 mph).
{Warning
FCA is a warning system and
does not apply the brakes. When
approaching a slower-moving or
stopped vehicle ahead too rapidly,
or when following a vehicle too
closely, FCA may not provide a
warning with enough time to help
avoid a crash. It also may not
provide any warning at all. FCA
does not warn of pedestrians,
animals, signs, guardrails,
bridges, construction barrels,
or other objects. Be ready to take
action and apply the brakes. See
Defensive Driving
0184.
FCA can be disabled through
vehicle personalization. See
“Collision/Detection Systems” under
Vehicle Personalization 0153.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
268 Driving and Operating
{Warning
IBA may increase vehicle braking
in situations when it may not be
necessary. You could block the
flow of traffic. If this occurs, take
your foot off the brake pedal and
then apply the brakes as needed.
AEB and IBA can be disabled. See
“Collision/Detection Systems” under
Vehicle Personalization 0153.
{Warning
Using AEB or IBA while towing a
trailer could cause you to lose
control of the vehicle and crash.
Turn the system to Alert or Off
when towing a trailer.
A system unavailable message may
display if:
. The front of the vehicle or
windshield is not clean.
. Heavy rain or snow is interfering
with object detection. .
There is a problem with the
StabiliTrak/Electronic Stability
Control (ESC) system.
The AEB system does not need
service.
Front Pedestrian Braking
(FPB) System (1500
Series)
If equipped, the FPB system may
help avoid or reduce the harm
caused by front-end crashes with
nearby pedestrians when driving in
a forward gear. FPB displays an
amber indicator,
~, when a nearby
pedestrian is detected ahead. When
approaching a detected pedestrian
too quickly, FPB provides a red
flashing alert on the windshield and
rapidly beeps or pulses the driver
seat. FPB can provide a boost to
braking or automatically brake the
vehicle. This system includes
Intelligent Brake Assist (IBA), and
the Automatic Emergency Braking
(AEB) system may also respond to
pedestrians. See Automatic
Emergency Braking (AEB) 0266. The FPB system can detect and
alert to pedestrians in a forward
gear at speeds between 8 km/h
(5 mph) and 80 km/h (50 mph).
During daytime driving, the system
detects pedestrians up to a distance
of approximately 40 m (131 ft).
During nighttime driving, system
performance is very limited.
{Warning
FPB does not provide an alert or
automatically brake the vehicle,
unless it detects a pedestrian.
FPB may not detect pedestrians,
including children:
. When the pedestrian is not
directly ahead, fully visible,
or standing upright, or when
part of a group.
. Due to poor visibility,
including nighttime
conditions, fog, rain,
or snow.
. If the FPB sensor is blocked
by dirt, snow, or ice.
(Continued)

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
284 Driving and Operating
.Vehicles can tow in D (Drive).
Tow/Haul Mode is recommended
for heavier trailers. See Tow/
Haul Mode 0223. If the
transmission downshifts too
often, a lower gear may be
selected using Manual Mode.
See Manual Mode 0220.
If equipped, the following driver
assistance features should be
turned off when towing a trailer:
. Adaptive Cruise Control (ACC)
. Super Cruise Control
. Lane Keep Assist (LKA)
. Park Assist
. Automatic Parking Assist (APA)
. Reverse Automatic
Braking (RAB)
If equipped, the following driver
assistance features should be
turned to alert or off when towing a
trailer:
. Automatic Emergency
Braking (AEB)
. Intelligent Brake Assist (IBA)
. Front Pedestrian Braking (FPB) If equipped with Lane Change Alert
(LCA), the LCA detection zones that
extend back from the side of the
vehicle do not move further back
when a trailer is towed. Use caution
while changing lanes when towing a
trailer.
If equipped with Rear Cross Traffic
Alert (RCTA), use caution while
backing up when towing a trailer, as
the RCTA detection zones that
extend out from the back of the
vehicle do not move further back
when a trailer is towed.
{Warning
To prevent serious injury or death
from carbon monoxide (CO),
when towing a trailer:
. Do not drive with the
liftgate, trunk/hatch,
or rear-most window open.
. Fully open the air outlets on
or under the instrument
panel.
(Continued)
Warning (Continued)
.Adjust the climate control
system to a setting that
brings in only outside air.
See “Climate Control
Systems” in the Index.
For more information about
carbon monoxide, see Engine
Exhaust 0216.
Towing a trailer requires experience.
The combination of the vehicle and
trailer is longer and not as
responsive as the vehicle itself. Get
used to the handling and braking of
the combination by driving on a
level road surface before driving on
public roads.
The trailer structure, the tires, and
the brakes must all be rated to carry
the intended cargo. Inadequate
trailer equipment can cause the
combination to operate in an
unexpected or unsafe manner.
Before driving, inspect all trailer
hitch parts and attachments, safety
chains, electrical connectors, lamps,

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Vehicle Care 349
in an emergency. Driving extended
distances and/or towing a trailer in
the overheat protection mode
should be avoided.
If the engine or transmission detects
an impending hot fluid condition,
then the transmission may force
upshifts to limit temperatures.
Downshifts may also be prevented
in this instance. Normal operation
may continue unless the display
indicates there is a hot condition
and engine should be idled.
Caution
After driving in the overheated
engine protection operating
mode, the engine oil will be
severely degraded. Any repairs
performed before the engine is
cool may cause engine damage.
Allow the engine to cool before
attempting any repair. Repair the
cause of coolant loss, change the
oil, and reset the oil life system.
SeeEngine Oil 0335.
Engine Fan
If the vehicle has the Duramax
diesel engine, see the Duramax
diesel supplement.
All Engines Except 6.6L
V8 Engine (L8T)
The vehicle has electric cooling
fan(s). The fans may be heard
spinning at low speed during most
everyday driving. The fans may turn
off if no cooling is required. Under
heavy vehicle loading, trailer towing,
high outside temperatures,
or operation of the air conditioning
system, the fans may change to
high speed and an increase in fan
noise may be heard. This is normal
and indicates that the cooling
system is functioning properly. The
fans will change to low speed when
additional cooling is no longer
required.
The electric engine cooling fans
may run after the engine has been
turned off. This is normal and no
service is required.
6.6L V8 Engine (L8T) Only
The vehicle has a clutched engine
cooling fan. When the clutch is
engaged, the fan spins faster to
provide more air to cool the engine.
In most everyday driving conditions,
the fan is spinning slower and the
clutch is not fully engaged. This
improves fuel economy and reduces
fan noise. Under heavy vehicle
loading, trailer towing, and/or high
outside temperatures, the fan speed
increases as the clutch more fully
engages, so an increase in fan
noise may be heard. This is normal
and should not be mistaken as the
transmission slipping or making
extra shifts. It is merely the cooling
system functioning properly. The fan
will slow down when additional
cooling is not required and the
clutch partially disengages.
This fan noise may be heard when
starting the engine. It will go away
as the fan clutch partially
disengages.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Customer Information 463
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery. .
Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
466 Customer Information
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
462.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
484 Index
Data CollectionInfotainment System . . . . . . . . . . 471
OnStar . . . . . . . . . . . . . . . . . . . . . . . 471
Data Recorders, Event . . . . . . . . . 470
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 165
Defensive Driving . . . . . . . . . . . . . . . 184
Delayed Locking . . . . . . . . . . . . . . . . . 27
Diagnostics
Connected Services . . . . . . . . . . 480
Differential, Limited-Slip . . . . . . . . 239
Distracted Driving . . . . . . . . . . . . . . . 184
Dome Lamps . . . . . . . . . . . . . . . . . . . 170
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . 144
Delayed Locking . . . . . . . . . . . . . . . . 27
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Power Locks . . . . . . . . . . . . . . . . . . . . 27
Drive Belt Routing, Engine . . . . . . 457
Driver Assistance Systems . . . . . 252
Driver Information Center (DIC) . . . . . . . . . . . . . 145, 146
Driver Mode Control . . . . . . . . . . . . 234
Driver Mode Control Light . . . . . . 142
Driving Assistance Systems . . . . . . . . . . 264
Better Fuel Economy . . . . . . . . . 183 Driving (cont'd)
Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 283
Defensive . . . . . . . . . . . . . . . . . . . . . 184
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 185
Hill and Mountain Roads . . . . . . 194
If the Vehicle is Stuck . . . . . . . . . 196
Loss of Control . . . . . . . . . . . . . . . 187
Off-Road . . . . . . . . . . . . . . . . . . . . . 188
Off-Road Recovery . . . . . . . . . . . 187
Vehicle Load Limits . . . . . . . . . . . 197
Wet Roads . . . . . . . . . . . . . . . . . . . 193
Winter . . . . . . . . . . . . . . . . . . . . . . . . 194
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 176
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 278
Electric Brake Boost . . . . . . . . . . . . 228
Electric Parking Brake . . . . . . . . . . 229
Electric Parking Brake Light . . . . 137
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 318
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 367
Fuses and Circuit Breakers . . . 366 Electrical System (cont'd)
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . 370, 372
Overload . . . . . . . . . . . . . . . . . . . . . 366
Electronic Stability Control (ESC) Off Light . . . . . . . . . . . . . . . . 141
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . 473
Engine Air Cleaner/Filter . . . . . . . . . . . . . 340
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 135
Compartment Overview . . . . . . . 328
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 131
Coolant Temperature
Warning Light . . . . . . . . . . . . . . . 141
Cooling System . . . . . . . . . . . . . . . 342
Drive Belt Routing . . . . . . . . . . . . 457
Exhaust . . . . . . . . . . . . . . . . . . . . . . 216
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Heater . . . . . . . . . . . . . . . . . . . . . . . . .211
Oil Life System . . . . . . . . . . . . . . . 337
Oil Pressure Gauge . . . . . . . . . . 130
Oil Pressure Light . . . . . . . . . . . . 143
Overheated Protection Operating Mode . . . . . . . . . . . . . 348
Overheating . . . . . . . . . . . . . . . . . . 347