2020 CHEVROLET SILVERADO Infotainment

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Driving and Operating 263
{Warning
The Park Assist system does not
detect children, pedestrians,
bicyclists, animals, or objects
located below the bumper or that
are too close or too far from the
vehicle. It is not available at
speeds greater than 8 km/h
(5 mph). To prevent injury, death,
or vehicle damage, even with
Park Assist, always check the
area around the vehicle and
check all mirrors before moving
forward or backing.
The instrument cluster may have a
Park Assist display with bars that
show“distance to object” and objectlocation information for the Front
and Rear Park Assist system. As
the object gets closer, more bars
light up and the bars change color
from yellow to amber to red.
When an object is first detected in
the rear, one beep will be heard
from the rear, or both sides of the
Safety Alert Seat will pulse two
times. When an object is very close
—
<0.4 m (1.5 ft) in the vehicle rear
or <0.3 m (1 ft) in the vehicle front —
a continuous beep will sound from
the rear or front depending on
object location, or both sides of the
Safety Alert Seat will pulse five
times. Beeps for FPA are higher
pitched than for RPA.
Rear Cross Traffic Alert (RCTA)
If equipped, when the vehicle is
shifted into R (Reverse), RCTA
shows a red warning triangle with a
left or right pointing arrow on the
infotainment display to warn of
traffic coming from the left or right.
This system detects objects coming
from up to 20 m (65 ft) from the left
or right side of the vehicle. When an
object is detected, either three beeps sound from the left or right or
three Safety Alert Seat pulses occur
on the left or right side, depending
on the direction of the detected
vehicle.
Use caution while backing up when
towing a trailer, as the RCTA
detection zones that extend out
from the back of the vehicle do not
move further back when a trailer is
towed.
RCTA is disabled when the trailer
connection status is displayed.
RCTA can be turned off. See
“Collision/Detection Systems”
under
Vehicle Personalization 0153.
Turning the Features On or Off
PressXon the center stack to
turn on or off the Front and Rear
Park Assist. The indicator light next

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
306 Driving and Operating
Warning (Continued)
trailer connections or trailer
brakes, carefully pull the
vehicle over to the side of
the road when traffic
conditions allow.
Trailer Tires
Special Trailer (ST) tires differ from
vehicle tires. Trailer tires are
designed with stiff sidewalls to help
prevent sway and to support heavy
loads. These features can make it
difficult to determine if the trailer tire
pressures are low only based on a
visual inspection.
Always check all trailer tire
pressures before each trip when the
tires are cool. Low trailer tire
pressure is a leading cause of trailer
tire blow-outs.
If the vehicle is equipped with a
trailer tire pressure monitoring
system, see the trailer tire pressure
monitoring system description and
the trailering app.Trailer tires deteriorate over time.
The trailer tire sidewall will show the
week and year the tire was
manufactured. Many trailer tire
manufacturers recommend
replacing tires more than six
years old.
Overloading is another leading
cause of trailer tire blow-outs. Never
load your trailer with more weight
than the tires are designed to
support. The load rating is located
on the trailer tire sidewall.
Always know the maximum speed
rating for the trailer tires before
driving. This may be significantly
lower than the vehicle tire speed
rating. The speed rating may be on
the trailer tire sidewall. If the speed
rating is not shown, the default
trailer tire speed rating is 105 km/h
(65 mph).
Trailering App
Trailer Light App
If equipped, the Trailer Lights App is
on the Home Page of the
infotainment display.Touch Start to cycle the trailer lamps
on and off to determine if they are
working. The test follows this
sequence:
1. The running lights turn on first and remain on throughout the
sequence.
2. The brake lights turn on for about two seconds.
3. The left turn signal light flashes three times.
4. The right turn signal light flashes three times.
5. The reverse lights turn on for about two seconds.
6. Steps 2–5 repeat for approximately one minute and
45 seconds, or until the test
deactivates.
Touch Stop to stop the test. The test
will automatically end after
one minute and 45 seconds.
The sequence also deactivates
when any of the following occur:
. The ignition is turned off.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Driving and Operating 307
.The transmission is shifted out
of P (Park).
. The brake pedal is pressed.
. The turn signal is activated.
. The hazard warning lights are
activated.
Trailering App
If equipped, the Trailering App is on
the Home Page of the infotainment
display.
If equipped this feature allows
profiles for connected trailers to be
created to view status, to store and
track trailer usage information, and
to set up towing assistance
features.
The Trailering App Preview will
appear when the Trailering App is
opened for the first time from the
Home Page. Touch GET STARTED
in the Trailering App to go into
the app.
When a trailer is electrically
connected, there will be an option to
create a profile, use a guest profile,
or cancel. After Cancel is selected a
third time, Don’t Remind Me will display and touching that will turn off
the trailer detection pop-up. To turn
the Trailer Detection Alert on, select
ON in the Settings tab.
When a trailer is electrically
connected and after a Trailer Profile
has been created, the trailer
detection pop-up will appear with a
list of all of the custom Trailer
Profiles made on the vehicle. To
load an existing Trailer Profile,
select one of the Trailer Profiles
listed, or load the Guest Trailer
Profile by selecting GUEST
TRAILER. Touching Cancel,
Accessory/No trailer, or shifting the
vehicle from P (Park), will select
Accessory/No trailer as the active
Trailer Profile and will dismiss the
pop- up.
Create a Trailer Profile
1. Touch Create Profile on the pop-up or touch + Add Trailer
in the Trailering App.
2. Create a name for the trailer. 3. Select the hitch type.
A checklist profile will be
created based on the type
selected.
4. Select the trailer type.
A pop-up will indicate the setup is
complete. Touch DONE to complete
the process or touch TRAILER
FEATURE SETUP to set up the
Tow/Haul Mode reminder, Trailer
Tire Pressure Monitoring System,
if equipped, maintenance reminders,
or towing assistance, if equipped.
Import a Trailer Profile
A trailer profile saved to an OnStar
account can be imported to the
vehicle. 1. Touch Import Profile on the pop-up.
2. Select a trailer profile from the list.
3. Touch IMPORT.
A pop-up will indicate the import
was successful. Touch OK to return
to the trailer list and select the trailer
profile. The Tow/Haul Mode

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
308 Driving and Operating
reminder, Brake Gain Setting and
Trailer Tire Pressure sensor
learning, if equipped, do not import.
Trailer Feature Setup
Tow/Haul Mode Reminder
To turn the Tow/Haul Mode
Reminder setting on, touch Yes. To
turn it off, touch No.
Trailer Tire Pressure Setup
If the Trailer Tire Pressure
Monitoring System (TTPMS) is
detected, touch the Tire Pressure
Monitoring icon to set up tire
pressure monitoring.Touch Yes to
set up the sensors or touch No to
return to the previous screen.
A trailer must be electrically
connected to the vehicle before
starting the sensor-to-vehicle learn
process.
After selecting Start from the Learn
Sensors screen, use the Tool
Method or the Manual Method
(described below) to learn each tire
sensor, during which the current tire
number will be highlighted.Each sensor has a minimum of
two minutes to learn, shown by a
timer. After a sensor is learned, a
checkmark appears next to the tire,
the vehicle horn will sound, the
vehicle’s brake lamps will flash, and
all working trailer lamps will flash.
It then moves to the next sensor.
To cancel the process touch Stop.
The recommended tire pressure
must be entered for the trailer tires.
This allows the vehicle to alert when
the tire pressure is high or low.
TTPMS must learn the location of
the installed tire sensors to show
correct air pressure and
temperature for each tire. To set up,
use one of the following options or
see a tire or trailer dealer for
service. The learning process must
be repeated when the trailer tires
are rotated or replaced. See
“Editing
a Trailer Profile” later in this section
for tire pressure sensor relearn
information.
Tool Method: A TTPMS activation
tool can be purchased separately to
learn the sensor locations. Manual Method: Without the tool,
the air pressure can be increased or
decreased in each tire for
10 seconds. Do not exceed the
maximum inflation pressure found
on the tire sidewalls. Make sure to
re-adjust tire pressure to the
recommended level when the
process is complete.
Sensor Learning Steps
To complete the sensor-to-vehicle
learn process:
1. Touch Start on the Learn Sensors screen. The horn
chirps twice and the Learning
Active screen appears on the
infotainment display.
2. Start with the driver side front trailer tire.
3. Activate the tool near the valve stem or adjust the air pressure
of this tire until the horn chirps
and all working vehicle and
trailer lights flash.
The process stops without
saving the sensor locations if
this step takes more than
two minutes.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Driving and Operating 311
Connections OK
If all of the trailer connections are
detected (Running Lights, Left Turn
Signal Light, Right Turn Signal
Light, Reverse Lights, and Electric
Brakes, if equipped), the view will
display OK.
Connection Problem
If any of the trailer connections are
not detected, a message about the
connection issue will appear on the
Driver Information Center (DIC). The
infotainment display will also show
the connection issue in the
Connection Status view.
Diagnose View
Touch Diagnose to see more
information about the connection
problem.
This view will display the names of
the trailer connector pins, a graphic
of the trailer connector, and a
graphic of the back of the trailer.Any connector pin that failed will be
amber color, and the location of the
corresponding connection will be
highlighted on the graphic of the
back of the trailer.
The Running Lights connection may
not detect partial outages. Activate
the light test to check all trailer
lamps. See
“Light Test”following.
If the trailer is not equipped with
reverse lights or electric brakes and
you are receiving failure messages
in the DIC or on this view, turn off
the Reverse Lights Alert or the
Electric Brakes Alert setting in the
trailer ’s profile page.
Light Test
Touch Start Light Test to cycle the
trailer lights on and off to determine
if they are working. The test follows
this sequence: 1. The running lights turn on first and remain on throughout the
sequence.
2. The brake lights turn on for about two seconds. 3. The left turn signal light flashes
three times.
4. The right turn signal light flashes three times.
5. The reverse lights turn on for about two seconds.
6. Steps 2–5 repeat for approximately one minute and
45 seconds, or until the test
deactivates.
Touch Stop to stop the test. The test
will automatically end after
one minute and 45 seconds.
The sequence also deactivates
when any of the following occur:
. The ignition is turned off.
. The transmission is shifted out
of P (Park).
. The brake pedal is pressed.
. The turn signal is activated.
. The hazard warning lights are
activated.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
374 Vehicle Care
FusesUsage
F30 Sensing and diagnostic module/
Parking brake
F31 Body control module 4
F32 Special equipment option/Data link
connection
F33 Body control module 8
F34 Cargo lamp
F40 CGM
F41 Infotainment 1
F42 TCP
F43 –
F44 AVM
F45 Body control module 2
F46 Heating, ventilation, and air conditioning/
Battery 1
F47 Instrument panel cluster/Battery
F48 Transmission control module Fuses
Usage
F49 Body control module 1
F50 –
F51 Battery 1
F52 Battery 2
F53 –
F54 Sunroof
F55 Driver power seat
F56 DC DC TRANS 1
F57 DC DC TRANS 2
F58 Infotainment 2
Circuit
Breakers Usage
1 Accessory power outlet 2
2 Accessory power outlet 1/Cigarette
Lighter
3 Accessory power outlet 3
4 Accessory power outlet 4 Relays
Usage
K1 Run/Crank
K2 Retained accessory power/Accessory 1
K4 Retained accessory power/Accessory 2
K5 –

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
458 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 458
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 460
Customer Assistance for Text Telephone (TTY) Users . . . . . 461
Online Owner Center . . . . . . . . . 461
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 462
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 462
Scheduling Service Appointments . . . . . . . . . . . . . . . 464
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 464
Collision Damage Repair . . . . . 465
Publication Ordering Information . . . . . . . . . . . . . . . . . . 467
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 468
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 468
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 469
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 469
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 470
Cybersecurity . . . . . . . . . . . . . . . . . 470
Event Data Recorders . . . . . . . . 470
OnStar . . . . . . . . . . . . . . . . . . . . . . . 471
Infotainment System . . . . . . . . . . 471
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Customer Information 467
.Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 074.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner
’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.