2020 CHEVROLET SILVERADO 2500 service

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
40 Keys, Doors, and Windows
Transmitters to the Vehicle" under
Remote Keyless Entry (RKE)
System Operation (Key Access)
013 or
Remote Keyless Entry (RKE)
System Operation (Keyless Access)
0 15
Do not leave the transmitter or
device that disarms or deactivates
the vehicle theft system in the
vehicle.
When equipped with a key, if the
engine still does not start, and the
key appears to be undamaged, try
another ignition key. It may be
necessary to check the fuse. See
Fuses and Circuit Breakers 0370.
If the engine still does not start with
the other key, the vehicle needs
service. If the vehicle does start, the
first key may be faulty. See your
dealer. It is possible for the
immobilizer system to learn new or
replacement keys. Up to eight keys
can be programmed for the vehicle.
To program additional keys, see
Keys (Key Access) 09or
Keys (Keyless Access) 012. Do not leave the key or device that disarms
or deactivates the vehicle theft
system in the vehicle.
See your dealer to get a new key
blank cut exactly as the ignition key
that operates the system.Exterior Mirrors
Convex Mirrors
{Warning
A convex mirror can make things,
like other vehicles, look farther
away than they really are. If you
cut too sharply into the right lane,
you could hit a vehicle on the
right. Check the inside mirror or
glance over your shoulder before
changing lanes.
Standard Mirrors
The passenger side mirror is convex
shaped. A convex mirror's surface is
curved so more can be seen from
the driver seat.
Trailer-Tow Mirrors
The upper portion of both the driver
and passenger mirrors is flat.
The lower portion of both the driver
and passenger mirrors is convex.
A convex mirror ’s surface is curved

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
48 Keys, Doors, and Windows
Troubleshooting
See your dealer for service if a blue
screen and
3are displayed in
the mirror, and the display shuts off.
Also, push the tab as indicated to
return to the automatic
dimming mode.
The Rear Camera Mirror may not
work properly or display a clear
image if:
. There is glare from the sun or
headlamps. This may obstruct
objects from view. If needed,
push the tab to turn off the
display. .
Dirt, snow, or other debris blocks
the camera lens. Clean the lens
with a soft damp cloth.
. The camera’s mounting on the
vehicle has been damaged, and/
or the position or the mounting
angle of the camera has
changed.
Windows
{Warning
Never leave a child, a helpless
adult, or a pet alone in a vehicle,
especially with the windows
closed in warm or hot weather.
They can be overcome by the
extreme heat and suffer
permanent injuries or even death
from heat stroke.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
78 Seats and Restraints
The vehicle has a feature that may
automatically unlock the doors, turn
on the interior lamps and hazard
warning flashers, and shut off the
fuel system after the airbags inflate.
The feature may also activate,
without airbag inflation, after an
event that exceeds a predetermined
threshold. After turning the ignition
off and then on again, the fuel
system will return to normal
operation; the doors can be locked,
the interior lamps can be turned off,
and the hazard warning flashers can
be turned off using the controls for
those features. If any of these
systems are damaged in the crash
they may not operate as normal.
{Warning
A crash severe enough to inflate
the airbags may have also
damaged important functions in
the vehicle, such as the fuel
system, brake and steering
systems, etc. Even if the vehicle
appears to be drivable after a(Continued)
Warning (Continued)
moderate crash, there may be
concealed damage that could
make it difficult to safely operate
the vehicle.
Use caution if you should attempt
to restart the engine after a crash
has occurred.
In many crashes severe enough to
inflate the airbag, windshields are
broken by vehicle deformation.
Additional windshield breakage may
also occur from the front outboard
passenger airbag.
. Airbags are designed to inflate
only once. After an airbag
inflates, you will need some new
parts for the airbag system.
If you do not get them, the
airbag system will not be there
to help protect you in another
crash. A new system will include
airbag modules and possibly
other parts. The service manual
for the vehicle covers the need
to replace other parts. .
The vehicle has a crash sensing
and diagnostic module which
records information after a
crash. See Vehicle Data
Recording and Privacy 0473
and
Event Data Recorders 0473.
. Let only qualified technicians
work on the airbag systems.
Improper service can mean that
an airbag system will not work
properly. See your dealer for
service.
Passenger Sensing
System
The vehicle has a passenger
sensing system for the front
outboard passenger position. The
passenger airbag status indicator
will light on the overhead console
when the vehicle is started.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
80 Seats and Restraints
Warning (Continued)
secure child restraints in the rear
seat. Consider using another
vehicle to transport the child
when a rear seat is not available.
If the vehicle does not have a rear
seat that will accommodate a
rear-facing child restraint, a
rear-facing child restraint should not
be installed in the vehicle, even if
the airbag is off.
The passenger sensing system is
designed to turn off the front
outboard passenger frontal airbag if:
. The front outboard passenger
seat is unoccupied.
. The system determines an infant
is present in a child restraint.
. A front outboard passenger
takes his/her weight off of the
seat for a period of time.
. There is a critical problem with
the airbag system or the
passenger sensing system. When the passenger sensing
system has turned off the front
outboard passenger frontal airbag,
the OFF indicator will light and stay
lit as a reminder that the airbag is
off. See
Passenger Airbag Status
Indicator 0136.
The passenger sensing system is
designed to turn on the front
outboard passenger frontal airbag
anytime the system senses that a
person of adult size is sitting
properly in the front outboard
passenger seat.
When the passenger sensing
system has allowed the airbag to be
enabled, the ON indicator will light
and stay lit as a reminder that the
airbag is active.
For some children, including
children in child restraints, and for
very small adults, the passenger
sensing system may or may not turn
off the front outboard passenger
frontal airbag, depending upon the
person's seating posture and body
build. Everyone in the vehicle who
has outgrown child restraints should wear a seat belt properly
—whether
or not there is an airbag for that
person.
{Warning
If the airbag readiness light ever
comes on and stays on, it means
that something may be wrong
with the airbag system. To help
avoid injury to yourself or others,
have the vehicle serviced right
away. See Airbag Readiness
Light 0136 for more information,
including important safety
information.
If the On Indicator Is Lit for a
Child Restraint
The passenger sensing system is
designed to turn off the front
outboard passenger frontal airbag if
the system determines that an infant
is present in a child restraint. If a
child restraint has been installed
and the ON indicator is lit:
1. Turn the vehicle off.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
Seats and Restraints 83
Warning (Continued)
seatback may interfere with the
proper operation of the passenger
sensing system.
Servicing the
Airbag-Equipped Vehicle
Airbags affect how the vehicle
should be serviced. There are parts
of the airbag system in several
places around the vehicle. Your
dealer and the service manual have
information about servicing the
vehicle and the airbag system. To
purchase a service manual, see
Publication Ordering Information
0470.
{Warning
For up to 10 seconds after the
vehicle is turned off and the
battery is disconnected, an airbag
can still inflate during improper
service. You can be injured if you
(Continued)
Warning (Continued)
are close to an airbag when it
inflates. Avoid yellow connectors.
They are probably part of the
airbag system. Be sure to follow
proper service procedures, and
make sure the person performing
work for you is qualified to do so.
Adding Equipment to the
Airbag-Equipped Vehicle
Adding accessories that change the
vehicle's frame, bumper system,
height, front end, or side sheet
metal, may keep the airbag system
from working properly.
The operation of the airbag system
can also be affected by changing,
including improperly repairing or
replacing, any parts of the following:
.Airbag system, including airbag
modules, front or side impact
sensors, sensing and diagnostic
module, or airbag wiring .
Front seats, including stitching,
seams, or zippers
. Seat belts
. Steering wheel, instrument
panel, overhead console, ceiling
trim, or pillar garnish trim
. Inner door seals, including
speakers
Your dealer and the service manual
have information about the location
of the airbag modules and sensors,
sensing and diagnostic module, and
airbag wiring along with the proper
replacement procedures.
In addition, the vehicle has a
passenger sensing system for the
front outboard passenger position,
which includes sensors that are part
of the passenger seat. The
passenger sensing system may not
operate properly if the original seat
trim is replaced with non-GM
covers, upholstery, or trim; or with
GM covers, upholstery, or trim
designed for a different vehicle. Any
object, such as an aftermarket seat
heater or a comfort-enhancing pad
or device, installed under or on top

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
84 Seats and Restraints
of the seat fabric, could also
interfere with the operation of the
passenger sensing system. This
could either prevent proper
deployment of the passenger
airbag(s) or prevent the passenger
sensing system from properly
turning off the passenger airbag(s).
SeePassenger Sensing System
0 78.
If the vehicle has rollover roof-rail
airbags, see Different Size Tires
and Wheels 0401 for additional
important information.
If a snow plow is added to the
vehicle, the airbags should still work
properly. The airbag systems were
designed to work properly under a
wide range of conditions, including
snow plowing with vehicles that
have the optional snow plow prep
package (RPO VYU). Do not
change or defeat the snow plow's
“tripping mechanism.” If you do, it
can damage the snow plow and the
vehicle, and may cause an airbag
deployment. If the vehicle must be modified
because you have a disability and
have questions about whether the
modifications will affect the vehicle's
airbag system, or if you have
questions about whether the airbag
system will be affected if the vehicle
is modified for any other reason, call
Customer Assistance. See
Customer Assistance Offices
0463.
Airbag System Check
The airbag system does not need
regularly scheduled maintenance or
replacement. Make sure the airbag
readiness light is working. See
Airbag Readiness Light 0136.
Caution
If an airbag covering is damaged,
opened, or broken, the airbag
may not work properly. Do not
open or break the airbag
coverings. If there are any
opened or broken airbag
coverings, have the airbag
(Continued)
Caution (Continued)
covering and/or airbag module
replaced. For the location of the
airbags, seeWhere Are the
Airbags? 074. See your dealer
for service.
Replacing Airbag System
Parts after a Crash
{Warning
A crash can damage the airbag
systems in the vehicle.
A damaged airbag system may
not properly protect you and your
passenger(s) in a crash, resulting
in serious injury or even death. To
help make sure the airbag
systems are working properly
after a crash, have them
inspected and any necessary
replacements made as soon as
possible.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
Seats and Restraints 85
If an airbag inflates, you will need to
replace airbag system parts. See
your dealer for service.
If the airbag readiness light stays on
after the vehicle is started or comes
on when you are driving, the airbag
system may not work properly. Have
the vehicle serviced right away. See
Airbag Readiness Light0136.Child Restraints
Older Children
Older children who have outgrown
booster seats should wear the
vehicle’s seat belts.
The manufacturer instructions that
come with the booster seat state the
weight and height limitations for that
booster. Use a booster seat with a
lap-shoulder belt until the child
passes the fit test below: .
Sit all the way back on the seat.
Do the knees bend at the seat
edge? If yes, continue. If no,
return to the booster seat.
. Buckle the lap-shoulder belt.
Does the shoulder belt rest on
the shoulder? If yes, continue.
If no, try using the rear seat belt
comfort guide, if available. See
“Rear Seat Belt Comfort Guides”
under Lap-Shoulder Belt 068.
If a comfort guide is not
available, or if the shoulder belt
still does not rest on the
shoulder, then return to the
booster seat.
. Does the lap belt fit low and
snug on the hips, touching the
thighs? If yes, continue. If no,
return to the booster seat.
. Can proper seat belt fit be
maintained for the length of the
trip? If yes, continue. If no,
return to the booster seat.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
118 Instruments and Controls
Instruments and
Controls
Controls
Steering Wheel Adjustment . . . 119
Steering Wheel Controls . . . . . . 120
Heated Steering Wheel . . . . . . . 120
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Windshield Wiper/Washer . . . . 120
Compass . . . . . . . . . . . . . . . . . . . . . 121
Clock . . . . . . . . . . . . . . . . . . . . . . . . . 121
Power Outlets . . . . . . . . . . . . . . . . 122
Wireless Charging . . . . . . . . . . . . 124
Warning Lights, Gauges, and
Indicators
Warning Lights, Gauges, andIndicators . . . . . . . . . . . . . . . . . . . 126
Instrument Cluster . . . . . . . . . . . . 127
Speedometer . . . . . . . . . . . . . . . . . 131
Odometer . . . . . . . . . . . . . . . . . . . . . 131
Trip Odometer . . . . . . . . . . . . . . . . 131
Tachometer . . . . . . . . . . . . . . . . . . . 132
Fuel Gauge . . . . . . . . . . . . . . . . . . . 132
Engine Oil Pressure Gauge . . . . . . . . . . . . . . . . . . . . . . 133
Engine Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 134 Voltmeter Gauge . . . . . . . . . . . . . 135
Seat Belt Reminders . . . . . . . . . 135
Airbag Readiness Light . . . . . . . 136
Passenger Airbag Status
Indicator . . . . . . . . . . . . . . . . . . . . 136
Charging System Light . . . . . . . 137
Malfunction Indicator Lamp (Check Engine Light) . . . . . . . . 138
Brake System Warning Light . . . . . . . . . . . . . . . . . . . . . . . . 140
Electric Parking Brake Light . . . . . . . . . . . . . . . . . . . . . . . . 140
Service Electric Parking Brake Light . . . . . . . . . . . . . . . . . . . . . . . . 141
Antilock Brake System (ABS) Warning Light . . . . . . . . . . . . . . . 141
Four-Wheel-Drive Light . . . . . . . 141
Tow/Haul Mode Light . . . . . . . . . 142
Hill Descent Control Light . . . . 142
Lane Departure Warning (LDW) Light (2500/3500
Series) . . . . . . . . . . . . . . . . . . . . . . 142
Lane Keep Assist (LKA) Light (1500 Series) . . . . . . . . . . . . . . . 142
Vehicle Ahead Indicator . . . . . . 143
Pedestrian Ahead Indicator . . . 143
Traction Off Light . . . . . . . . . . . . . 143
Traction Control System (TCS)/ Electronic Stability Control
Light . . . . . . . . . . . . . . . . . . . . . . . . 143 Electronic Stability Control
(ESC) Off Light . . . . . . . . . . . . . . 144
Engine Coolant Temperature Warning Light . . . . . . . . . . . . . . . 144
Driver Mode Control Light . . . . 145
Tire Pressure Light . . . . . . . . . . . 145
Engine Oil Pressure Light
(Uplevel Cluster) . . . . . . . . . . . . 146
Low Fuel Warning Light . . . . . . 146
Security Light . . . . . . . . . . . . . . . . . 146
High-Beam On Light . . . . . . . . . . 146
Front Fog Lamp Light . . . . . . . . . 147
Lamps On Reminder . . . . . . . . . 147
Cruise Control Light . . . . . . . . . . 147
Door Ajar Light . . . . . . . . . . . . . . . 147
Information Displays
Driver Information Center (DIC) (Base Level) . . . . . . . . . . . . . . . . 148
Driver Information Center (DIC) (Midlevel and Uplevel) . . . . . . 149
Head-Up Display (HUD) . . . . . . 152
Vehicle Messages
Vehicle Messages . . . . . . . . . . . . 155
Engine Power Messages . . . . . 156
Vehicle Speed Messages . . . . . 156
Vehicle Personalization
Vehicle Personalization . . . . . . . 156