2020 CHEVROLET SILVERADO 2500 maintenance

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . 2
Keys, Doors, and Windows . . . . . . 9
Seats and Restraints . . . . . . . . . . . 53
Storage . . . . . . . . . . . . . . . . . . . . . . . 113
Instruments and Controls . . . . . . 118
Lighting . . . . . . . . . . . . . . . . . . . . . . . 165
Infotainment System . . . . . . . . . . 176
Climate Controls . . . . . . . . . . . . . . 177
Driving and Operating . . . . . . . . . 185
Vehicle Care . . . . . . . . . . . . . . . . . . 327
Service and Maintenance . . . . . 439
Technical Data . . . . . . . . . . . . . . . . 456
Customer Information . . . . . . . . . 461
Reporting Safety Defects . . . . . . 471
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 475
Connected Services . . . . . . . . . . . 483
Index . . . . . . . . . . . . . . . . . . . . 486

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
84 Seats and Restraints
of the seat fabric, could also
interfere with the operation of the
passenger sensing system. This
could either prevent proper
deployment of the passenger
airbag(s) or prevent the passenger
sensing system from properly
turning off the passenger airbag(s).
SeePassenger Sensing System
0 78.
If the vehicle has rollover roof-rail
airbags, see Different Size Tires
and Wheels 0401 for additional
important information.
If a snow plow is added to the
vehicle, the airbags should still work
properly. The airbag systems were
designed to work properly under a
wide range of conditions, including
snow plowing with vehicles that
have the optional snow plow prep
package (RPO VYU). Do not
change or defeat the snow plow's
“tripping mechanism.” If you do, it
can damage the snow plow and the
vehicle, and may cause an airbag
deployment. If the vehicle must be modified
because you have a disability and
have questions about whether the
modifications will affect the vehicle's
airbag system, or if you have
questions about whether the airbag
system will be affected if the vehicle
is modified for any other reason, call
Customer Assistance. See
Customer Assistance Offices
0463.
Airbag System Check
The airbag system does not need
regularly scheduled maintenance or
replacement. Make sure the airbag
readiness light is working. See
Airbag Readiness Light 0136.
Caution
If an airbag covering is damaged,
opened, or broken, the airbag
may not work properly. Do not
open or break the airbag
coverings. If there are any
opened or broken airbag
coverings, have the airbag
(Continued)
Caution (Continued)
covering and/or airbag module
replaced. For the location of the
airbags, seeWhere Are the
Airbags? 074. See your dealer
for service.
Replacing Airbag System
Parts after a Crash
{Warning
A crash can damage the airbag
systems in the vehicle.
A damaged airbag system may
not properly protect you and your
passenger(s) in a crash, resulting
in serious injury or even death. To
help make sure the airbag
systems are working properly
after a crash, have them
inspected and any necessary
replacements made as soon as
possible.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
134 Instruments and Controls
Information Center (DIC) message
indicates oil pressure outside the
normal operating range, check the
vehicle's oil as soon as possible.
SeeEngine Oil 0339.
Caution
Lack of proper engine oil
maintenance can damage the
engine. Driving with the engine oil
low can also damage the engine.
The repairs would not be covered
by the vehicle warranty. Check
the oil level as soon as possible.
Add oil if required, but if the oil
level is within the operating range
and the oil pressure is still low,
have the vehicle serviced. Always
follow the maintenance schedule
for changing engine oil.
If the vehicle has a diesel engine,
see the Duramax diesel
supplement.
Engine Coolant
Temperature Gauge
Uplevel Metric Shown, Base Level and Midlevel Similar
Uplevel English Shown, BaseLevel and Midlevel Similar
This gauge measures the
temperature of the vehicle's engine
coolant.
While driving under normal
operating conditions, if the needle
moves into the red warning area,
the engine is too hot. Pull off the
road, stop the vehicle, and turn off
the engine as soon as possible.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
138 Instruments and Controls
When this light comes on, or is
flashing, the Driver Information
Center (DIC) also displays a
message.
If a short distance must be driven
with the light on, be sure to turn off
all accessories, such as the radio
and air conditioner.
Malfunction Indicator
Lamp (Check Engine
Light)
This light is part of the vehicle’s
emission control on-board
diagnostic system. If this light is on
while the engine is running, a
malfunction has been detected and
the vehicle may require service. The
light should come on to show that it
is working when the ignition is on
and the engine is not running. See
Ignition Positions (Keyless Access)
0208 or
Ignition Positions (Key Access)
0 210.
Malfunctions are often indicated by
the system before any problem is
noticeable. Being aware of the light
and seeking service promptly when
it comes on may prevent damage.
Caution
If the vehicle is driven continually
with this light on, the emission
control system may not work as
well, the fuel economy may be
lower, and the vehicle may not
run smoothly. This could lead to
costly repairs that might not be
covered by the vehicle warranty.
Caution
Modifications to the engine,
transmission, exhaust, intake,
or fuel system, or the use of
replacement tires that do not
meet the original tire
specifications, can cause this light
to come on. This could lead to
costly repairs not covered by the
vehicle warranty. This could also
affect the vehicle’s ability to pass
an Emissions Inspection/
Maintenance test. See
Accessories and Modifications
0329.
If the light is flashing : A
malfunction has been detected that
could damage the emission control
system and increase vehicle
emissions. Diagnosis and service
may be required.
To help prevent damage, reduce
vehicle speed and avoid hard
accelerations and uphill grades.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
Instruments and Controls 139
If towing a trailer, reduce the
amount of cargo being hauled as
soon as possible.
If the light continues to flash, find a
safe place to park. Turn the vehicle
off and wait at least 10 seconds
before restarting the engine. If the
light is still flashing, follow the
previous guidelines and see your
dealer for service as soon as
possible.
If the light is on steady :A
malfunction has been detected.
Diagnosis and service may be
required.
Check the following:
. If fuel has been added to the
vehicle using the capless funnel
adapter, make sure that it has
been removed. See “Filling the
Tank with a Portable Gas Can”
under Filling the Tank (Pickup
Model) 0283 or
Filling the Tank (Chassis Cab
Model) 0285. The diagnostic
system can detect if the adapter
has been left installed in the
vehicle, allowing fuel to evaporate into the atmosphere.
A few driving trips with the
adapter removed may turn off
the light.
. Poor fuel quality can cause
inefficient engine operation and
poor driveability, which may go
away once the engine is warmed
up. If this occurs, change the
fuel brand. It may require at
least one full tank of the proper
fuel to turn the light off. See
Recommended Fuel (Except
6.2L V8 Engine) 0281 or
Recommended Fuel (6.2L
V8 Engine) 0281.
If the light remains on, see your
dealer.
Emissions Inspection and
Maintenance Programs
If the vehicle requires an Emissions
Inspection/Maintenance test, the
test equipment will likely connect to
the vehicle's Data Link
Connector (DLC).
The DLC is under the instrument
panel to the left of the steering
wheel. Connecting devices that are
not used to perform an Emissions
Inspection/Maintenance test or to
service the vehicle may affect
vehicle operation. See Add-On
Electrical Equipment 0322. See
your dealer if assistance is needed.
The vehicle may not pass
inspection if:
. The light is on when the engine
is running.
. The light does not come on
when the ignition is on while the
engine is off.
. Critical emission control systems
have not been completely
diagnosed. If this happens, the
vehicle would not be ready for
inspection and might require
several days of routine driving

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
146 Instruments and Controls
Engine Oil Pressure Light
(Uplevel Cluster)
Caution
Lack of proper engine oil
maintenance can damage the
engine. Driving with the engine oil
low can also damage the engine.
The repairs would not be covered
by the vehicle warranty. Check
the oil level as soon as possible.
Add oil if required, but if the oil
level is within the operating range
and the oil pressure is still low,
have the vehicle serviced. Always
follow the maintenance schedule
for changing engine oil.
This light should come on briefly as
the engine is started. If it does not
come on, have the vehicle serviced
by your dealer.
If the light comes on and stays on, it
means that oil is not flowing through
the engine properly. The vehicle
could be low on oil and might have
some other system problem. See
your dealer.
Low Fuel Warning Light
This light is near the fuel gauge and
comes on briefly when the ignition is
turned on as a check to show it is
working.
It also comes on when the fuel tank
is low on fuel. The light turns off
when fuel is added. If it does not,
have the vehicle serviced.
Security Light
The security light should come on
briefly as the engine is started. If it
does not come on, have the vehicle
serviced by your dealer. If the
system is working normally, the
indicator light turns off.
If the light stays on and the engine
does not start, there could be a
problem with the theft-deterrent
system. SeeImmobilizer Operation
0 39.
High-Beam On Light

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
Instruments and Controls 149
system monitoring the oil life,
additional maintenance is
recommended. SeeMaintenance
Schedule 0441.
The Oil Life display must be reset
after each oil change. It will not
reset itself. Do not reset the Oil Life
display at any time other than when
the oil has just been changed.
It cannot be reset accurately until
the next oil change. To reset the
engine oil life system, see Engine
Oil Life System 0341.
Air Filter Life
Turn the trip odometer reset stem
until AIR FILTER LIFE displays.
This displays an estimate of the
engine air filter ’s remaining useful
life and the state of the system.
Engine Air Filter Life 95% means
95% of the current air filter life
remains. Messages will display
based on the engine air filter life and
the state of the system.
When the REPLACE AT NEXT OIL
CHANGE message displays, the
engine air filter should be replaced
at the time of the next oil change. When the REPLACE SOON
message displays, the engine air
filter should be replaced at the
earliest convenience.
The Air Filter Life display must be
reset after the engine air filter
replacement. To reset, see
Engine
Air Filter Life System 0343.
Brake Pad Life
This displays an estimate of the
remaining life of the front and rear
brake pads. Messages will display
based on brake pad wear and the
state of the system. Reset the Brake
Pad Life display after replacing the
brake pads. See Brake Pad Life
System 0356.
Driver Information Center
(DIC) (Midlevel and
Uplevel)
The DIC displays are shown in the
center of the instrument cluster in
the Info app. See Instrument Cluster
0 127. The displays show the status
of many vehicle systems. If the vehicle has a diesel engine,
see the Duramax diesel
supplement.
SorT:
Press to move left or right
between the interactive display
zones in the cluster. Press the
thumbwheel to select.
yorz: Use the thumbwheel to
scroll up or down in a list. Press the
thumbwheel to select.
Info Page Options
The info pages on the DIC can be
turned on or off through the
Options menu.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
Instruments and Controls 151
Oil Life :Shows an estimate of the
oil's remaining useful life.
If REMAINING OIL LIFE 99% is
displayed, that means 99% of the
current oil life remains.
When the remaining oil life is low,
the CHANGE ENGINE OIL SOON
message will appear on the display.
The oil should be changed as soon
as possible. See Engine Oil0339.
In addition to the engine oil life
system monitoring the oil life,
additional maintenance is
recommended. See Maintenance
Schedule 0441.
The Oil Life display must be reset
after each oil change. It will not
reset itself. Do not reset the Oil Life
display at any time other than when
the oil has just been changed.
It cannot be reset accurately until
the next oil change. To reset the
engine oil life system, press the
thumbwheel while the Oil Life
display is active. See Engine Oil
Life System 0341.
Tire Pressure : Shows the
approximate pressures of all four
tires. Tire pressure is displayed in either kilopascal (kPa) or in pounds
per square inch (psi). If the pressure
is low, the value for that tire is
shown in amber. See
Tire Pressure
Monitor System 0389 and
Tire Pressure Monitor Operation
0 390.
Air Filter Life : Shows an estimate
of the engine air filter ’s remaining
useful life and the state of the
system. Engine Air Filter Life 95%
means 95% of the current air filter
life remains. Messages will display
based on the engine air filter life and
the state of the system. When the
REPLACE AT NEXT OIL CHANGE
message displays, the engine air
filter should be replaced at the time
of the next oil change. When the
REPLACE SOON message
displays, the engine air filter should
be replaced at the earliest
convenience.
The Air Filter Life display must be
reset after the engine air filter
replacement. To reset, see Engine
Air Filter Life System 0343. Brake Pad Life :
This displays an
estimate of the remaining life of the
front and rear brake pads.
Messages will display based on
brake pad wear and the state of the
system. Reset the Brake Pad Life
display after replacing the brake
pads. See Brake Pad Life System
0 356.
Fuel Economy : Displays average
fuel economy, the best fuel
economy over the selected
distance, and a bar graph showing
instantaneous fuel economy.
Press the thumbwheel to change
the selected distance. Press and
hold the thumbwheel while this
display is active to reset the best
fuel economy and average fuel
economy. This display can also be
reset by selecting reset in the menu.
Engine Hours (Hourmeter) :
Shows the total number of hours the
engine has run. This display also
shows the engine idle hours.