2020 CHEVROLET IMPALA phone

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
OnStar 307
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Assistance
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
308 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 300.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Connected Services 315
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device, factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.chevrolet.com. Message and
data rates may apply.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
318 Index
Child Restraints (cont'd)Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . 70
Older Children . . . . . . . . . . . . . . . . . . 64
Securing . . . . . . . . . . . . . . . . . . . . 78, 80
Systems . . . . . . . . . . . . . . . . . . . . . . . . 68
Circuit Breakers . . . . . . . . . . . . . . . . 226
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 264
Interior Care . . . . . . . . . . . . . . . . . . 269
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 133
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Cluster, Instrument . . . . . . . . . . . . . . 96
Collision Damage Repair . . . . . . . 297
Compact Spare Tire . . . . . . . . . . . . 258
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 84
Compass . . . . . . . . . . . . . . . . . . . . . . . . 91
Connected Services Connections . . . . . . . . . . . . . . . . . . 314
Diagnostics . . . . . . . . . . . . . . . . . . . 315
Navigation . . . . . . . . . . . . . . . . . . . . 313
Connections Connected Services . . . . . . . . . . 314
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 163 Control of a Vehicle . . . . . . . . . . . . . 142
Convenience Net . . . . . . . . . . . . . . . . 87
Convex Mirrors . . . . . . . . . . . . . . . . . . 23
Coolant
Engine Temperature Gauge . . 100
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . 133
Cooling System . . . . . . . . . . . . . . . . . 209
Courtesy Lamps . . . . . . . . . . . . . . . . 128
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 296
Cruise Control . . . . . . . . . . . . . . . . . . 165
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Cruise Control, Adaptive . . . . . . . . 167
Cupholders . . . . . . . . . . . . . . . . . . . . . . 85
Customer Assistance . . . . . . . . . . . 293 Offices . . . . . . . . . . . . . . . . . . . . . . . . 292
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 293
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 299
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 290
Cybersecurity . . . . . . . . . . . . . . . . . . . 302
D
Damage Repair, Collision . . . . . . . 297
Danger, Warning, and Caution . . . . 2 Data Collection
Infotainment System . . . . . . . . . . 304
OnStar . . . . . . . . . . . . . . . . . . . . . . . 303
Data Recorders, Event . . . . . . . . . 302
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 126
Defensive Driving . . . . . . . . . . . . . . . 141
Delayed Locking . . . . . . . . . . . . . . . . . 18
Diagnostics
Connected Services . . . . . . . . . . 315
Distracted Driving . . . . . . . . . . . . . . . 140
Dome Lamps . . . . . . . . . . . . . . . . . . . 129
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . .110
Delayed Locking . . . . . . . . . . . . . . . . 18
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Power Locks . . . . . . . . . . . . . . . . . . . . 18
Drive Belt Routing, Engine . . . . . . 289
Driver Assistance Systems . . . . . 174
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 110
Driving Assistance Systems . . . . . . . . . . 178
Better Fuel Economy . . . . . . . . . 140
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 189
Defensive . . . . . . . . . . . . . . . . . . . . . 141
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 141

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Index 325
Storage Compartments . . . . . . . . . . 84
StrutsGas . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 147
Summer Tires . . . . . . . . . . . . . . . . . . 233
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 27
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 178
Infotainment . . . . . . . . . . . . . 132, 304
Systems Driver Assistance . . . . . . . . . . . . . 174
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . 98
TaillampsBulb Replacement . . . . . . . . . . . . 223
Text Telephone (TTY) Users . . . . 293
Theft-Deterrent Systems . . . . . . . . . 22 Immobilizer . . . . . . . . . . . . . . . . . . . . . 22
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 All-Season . . . . . . . . . . . . . . . . . . . . 232
Buying New Tires . . . . . . . . . . . . . 247
Chains . . . . . . . . . . . . . . . . . . . . . . . . 251
Changing . . . . . . . . . . . . . . . . . . . . . 253 Tires (cont'd)
Compact Spare . . . . . . . . . . . . . . . 258
Designations . . . . . . . . . . . . . . . . . 236
Different Size . . . . . . . . . . . . . . . . . 249
If a Tire Goes Flat . . . . . . . . . . . . 252
Inspection . . . . . . . . . . . . . . . . . . . . 245
Low Profile . . . . . . . . . . . . . . . . . . . 233
Pressure . . . . . . . . . . . . . . . . . 239, 240
Pressure Light . . . . . . . . . . . . . . . . 108
Pressure Monitor Operation . . 242
Pressure Monitor System . . . . . 241
Rotation . . . . . . . . . . . . . . . . . . . . . . 245
Sidewall Labeling . . . . . . . . . . . . . 234
Terminology and Definitions . . 237
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 249
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 250
Wheel Replacement . . . . . . . . . . 251
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 246
Winter . . . . . . . . . . . . . . . . . . . . . . . . 233
Top Tier Fuel . . . . . . . . . . . . . . . . . . . 185
Towing
Driving Characteristics . . . . . . . . 189
Equipment . . . . . . . . . . . . . . . . . . . . 195
General Information . . . . . . . . . . 189
Recreational Vehicle . . . . . . . . . . 262 Towing (cont'd)
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 193
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 262
Traction
Control System(TCS)/StabiliTrak Light . . . . . . 107
Off Light . . . . . . . . . . . . . . . . . . . . . . 106
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 163
Trailer Towing . . . . . . . . . . . . . . . . . . . . . . . . 193
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 158
Fluid, Automatic . . . . . . . . . . . . . . 207
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 296
Trip Odometer . . . . . . . . . . . . . . . . . . . 98
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 128
Turn Signal Bulb Replacement . . . . . . . . . . . . 223
U
Umbrella Storage . . . . . . . . . . . . . . . . 86
Uniform Tire Quality Grading . . . 249
Universal Remote System . . . . . . 121Operation . . . . . . . . . . . . . . . . . . . . . 123