2020 CHEVROLET EXPRESS maintenance schedule

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
324 Customer Information
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows access to videos,
articles, and vehicle health specific
to your Chevrolet as well as your
OnStar Account information all in
one place.
Membership Benefits
E:Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 317.
H:Compare and shop for
Chevrolet and OnStar plans and
services. View GM Card and
SiriusXM information (if equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) mychevrolet.ca
Visit the Chevrolet Owner Centre at
mychevrolet.ca (English) or
my.chevrolet.ca (French) to access
similar benefits to the U.S. site.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
330 Customer Information
If the airbag has inflated, seeWhat
Will You See after an Airbag
Inflates? 049.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner
’s manuals are written
specifically for owners and are
intended to provide basic operational information about the
vehicle. The owner
’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
Connected Services 343
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only). .
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.chevrolet.com. Message and
data rates may apply.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
Index 349
K
Keyless EntryRemote (RKE) System . . . . . . . . . . 9
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
L
Labeling, Tire Sidewall . . . . . . . . . . 257
Lamps Daytime Running (DRL) . . . . . . .112
Dome . . . . . . . . . . . . . . . . . . . . . . . . . .114
Exterior Controls . . . . . . . . . . . . . . .110
Exterior Lamps OffReminder . . . . . . . . . . . . . . . . . . . . 111
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . .116
License Plate . . . . . . . . . . . . . . . . . 247
Malfunction Indicator (Check Engine) . . . . . . . . . . . . . . . . . . . . . . . 93
Reading . . . . . . . . . . . . . . . . . . . . . . .115
Taillamps . . . . . . . . . . . . . . . . . . . . . 246
Lamps, Bulb Replacement . . . . . . 245
Lane Departure Warning (LDW) . . . . . . . . . . . . . . . . 190
Lane Departure Warning Light . . . 96
Lap-Shoulder Belt . . . . . . . . . . . . . . . 36
LATCH System
Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . . . 70 LATCH, Lower Anchors and
Tethers for Children . . . . . . . . . . . . 62
Lighter, Cigarette . . . . . . . . . . . . . . . . 84
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . .115
Entry/Exit . . . . . . . . . . . . . . . . . . . . . .115
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Illumination Control . . . . . . . . . . . .114
Lights Airbag On-Off . . . . . . . . . . . . . . . . . . . 91
Airbag Readiness . . . . . . . . . . . . . . . 90
Antilock Brake System(ABS) Warning . . . . . . . . . . . . . . . . 95
Brake System Warning . . . . . . . . . 94
Charging System . . . . . . . . . . . . . . . 92
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . . . 93
Cruise Control . . . . . . . . . . . . . . . . . . 99
Engine Oil Pressure . . . . . . . . . . . . 97
Flash-to-Pass . . . . . . . . . . . . . . . . . . 111
High-Beam On . . . . . . . . . . . . . . . . . . 98
High/Low Beam Changer . . . . . . 111
Lane Departure Warning . . . . . . . . 96
Low Fuel Warning . . . . . . . . . . . . . . 98
Seat Belt Reminders . . . . . . . . . . . . 90
Security . . . . . . . . . . . . . . . . . . . . . . . . 98
StabiliTrak OFF . . . . . . . . . . . . . . . . . 96
Tire Pressure . . . . . . . . . . . . . . . . . . . 97 Lights (cont'd)
Tow/Haul Mode . . . . . . . . . . . . . . . . . 96
Traction Control System
(TCS)/StabiliTrak . . . . . . . . . . . . . . 97
Locking Rear Axle . . . . . . . . . . . . . . 180
Locks Automatic Door . . . . . . . . . . . . . . . . . 14
Cargo Door Relocking . . . . . . . . . . 14
Delayed Locking . . . . . . . . . . . . . . . . 14
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Lockout Protection . . . . . . . . . . . . . . 14
Power Door . . . . . . . . . . . . . . . . . . . . . 14
Safety . . . . . . . . . . . . . . . . . . . . . . 14, 15
Loss of Control . . . . . . . . . . . . . . . . . 154
Low Fuel Warning Light . . . . . . . . . . 98
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . . 62
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . 316
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . 310
Maintenance Schedule . . . . . . . . . 305 Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . 313
Malfunction Indicator Lamp . . . . . . 93