2020 CHEVROLET EXPRESS remote start

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
Vehicle Care 289
ground connection you do not
want. You would not be able to
start your vehicle, and the bad
grounding could damage the
electrical systems.
To avoid the possibility of the
vehicles rolling, set the parking
brake firmly on both vehicles
involved in the jump start
procedure. Put an automatic
transmission in P (Park) or a
manual transmission in Neutral
before setting the parking
brake.
Caution
If any accessories are left on or
plugged in during the jump
starting procedure, they could be
damaged. The repairs would not
be covered by the vehicle
warranty. Whenever possible, turn
off or unplug all accessories on
either vehicle when jump starting.
3. Turn the ignition off on both vehicles. Unplug unnecessary
accessories plugged into the cigarette lighter or the
accessory power outlet. Turn
off the radio and all lamps that
are not needed. This will avoid
sparks and help save both
batteries. And it could save the
radio!
4. Open the hoods and locate the positive (+) and negative (−)
terminal locations of the other
vehicle.
On your van, use the unpainted
radio antenna bracket as a
remote negative (−) terminal.
{Warning
Using a match near a battery can
cause battery gas to explode.
People have been hurt doing this,
and some have been blinded.
Use a flashlight if you need more
light.
Battery fluid contains acid that
can burn you. Do not get it on
you. If you accidentally get it in
(Continued)
Warning (Continued)
your eyes or on your skin, flush
the place with water and get
medical help immediately.
{Warning
Fans or other moving engine
parts can injure you badly. Keep
your hands away from moving
parts once the engine is running.
5. Check that the jumper cables do not have loose or missing
insulation. If they do, you could
get a shock. The vehicles
could be damaged too.
Before you connect the cables,
here are some basic things you
should know. Positive (+) will
go to positive (+) or to a remote
positive (+) terminal if the
vehicle has one. Negative (−)
will go to an unpainted metal
part or to a remote negative (−)
terminal if the vehicle has one.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
326 Customer Information
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
OnStar 337
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.
Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Assistance
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
OnStar 339
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location. .
In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0213. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
Connected Services 343
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only). .
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.chevrolet.com. Message and
data rates may apply.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
Index 351
ProgramCourtesy Transportation . . . . . . 327
Prohibited Fuels . . . . . . . . . . . . . . . . 192
Proposition 65 Warning,
California . . . . . . . . . . . .215, 240, 288, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 330
R
Radio Frequency Statement . . . . 331
Radio Reception . . . . . . . . . . . . . . . . 125
RadiosAM-FM Radio . . . . . . . . . . . . . . . . . 123
Satellite . . . . . . . . . . . . . . . . . . . . . . . 124
Reading Lamps . . . . . . . . . . . . . . . . . 115
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 241
Locking . . . . . . . . . . . . . . . . . . . . . . . 180
Rear Climate Control System . . . 146
Rear Doors . . . . . . . . . . . . . . . . . . . . . . 18
Rear Heating System . . . . . . . . . . . 146
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 29
Rear Vision Camera (RVC) . . . . . 184
Rear Windows . . . . . . . . . . . . . . . . . . . 25
Rearview Mirrors . . . . . . . . . . . . . . . . 22
Reclining Seatbacks . . . . . . . . . . . . . 28 Recommended
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 313
Records Maintenance . . . . . . . . . . . . . . . . . . 316
Recreational Vehicle Towing . . . . 292
Reimbursement Program,
GM Mobility . . . . . . . . . . . . . . . . . . . 325
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Remote Vehicle Start . . . . . . . . . . . . 12
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 55
Maintenance . . . . . . . . . . . . . . . . . . 314
Replacing Airbag System . . . . . . . . 55
Replacing LATCH System
Parts after a Crash . . . . . . . . . . . . . 70
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 43
Reporting Safety Defects
Canadian Government . . . . . . . . 332
General Motors . . . . . . . . . . . . . . . 332
U.S. Government . . . . . . . . . . . . . 331
Restraints
Where to Put . . . . . . . . . . . . . . . . . . . 61
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . 167 Roads
Driving, Wet . . . . . . . . . . . . . . . . . . 155
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 325
Rotation, Tires . . . . . . . . . . . . . . . . . . 268
Routing, Engine Drive Belt . . . . . . 320
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . 171
S
Safety Defects ReportingCanadian Government . . . . . . . . 332
General Motors . . . . . . . . . . . . . . . 332
U.S. Government . . . . . . . . . . . . . 331
Safety Locks . . . . . . . . . . . . . . . . . 14, 15
Safety System Check . . . . . . . . . . . . 42
Satellite Radio . . . . . . . . . . . . . . . . . . 124
Scheduling Appointments . . . . . . . 327
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 33 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Extender . . . . . . . . . . . . . . . . . . . . . . . . 42
How to Wear Seat BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . 34
Lap-Shoulder Belt . . . . . . . . . . . . . . 36
Reminders . . . . . . . . . . . . . . . . . . . . . . 90
Replacing after a Crash . . . . . . . . 43
Use During Pregnancy . . . . . . . . . . 41

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
352 Index
SeatsAdjustment, Front . . . . . . . . . . . . . . . 27
Head Restraints . . . . . . . . . . . . . . . . 27
Power Adjustment, Front . . . . . . . 27
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Reclining Seatbacks . . . . . . . . . . . . 28
Securing Child Restraints . . . . 70, 72
Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
OnStar . . . . . . . . . . . . . . . . . . . . . . . 337
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 19
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 19
Service . . . . . . . . . . . . . . . . . . . . . . . . . 149 Accessories andModifications . . . . . . . . . . . . . . . . 216
Climate Control System . . . . . . . 144
Doing Your Own Work . . . . . . . . 216
Maintenance Records . . . . . . . . 316
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 303
Parts Identification . . . . . . . . . . . . 317
Scheduling Appointments . . . . . 327
Services Special Application . . . . . . . . . . . 310
Servicing the Airbag . . . . . . . . . . . . . 53
Shift Lock Control Function
Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 243 Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . . 169
Out of Park . . . . . . . . . . . . . . . . . . . 170
Side Blind Zone Alert (SBZA) . . . 188
Side Door . . . . . . . . . . . . . . . . . . . . . . . 16
Sidemarker Bulb Replacement . . . . . . . . . . . . 245
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 113
Sliding Door . . . . . . . . . . . . . . . . . . . . . 17
Special Application Services . . . . 310
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 318
Speedometer . . . . . . . . . . . . . . . . . . . . 87
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . . . 96
Start Assist, Hill . . . . . . . . . . . . . . . . . 177
Start Vehicle, Remote . . . . . . . . . . . 12
Starter Switch Check . . . . . . . . . . . 242
Starting the Engine . . . . . . . . . . . . . 165
Steering . . . . . . . . . . . . . . . . . . . . . . . . 153 Fluid, Power . . . . . . . . . . . . . . . . . . 237
Wheel Adjustment . . . . . . . . . . . . . . 79
Wheel Controls . . . . . . . . . . . . . . . . . 79
Storage Areas
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Storage Compartments . . . . . . . . . . 76
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 158 Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 25
Swing-out Windows . . . . . . . . . . . . . . 24
Switches
Airbag On-Off . . . . . . . . . . . . . . . . . . . 50
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward Collision
Alert (FCA) . . . . . . . . . . . . . . . . . . 186
Infotainment . . . . . . . . . . . . . 117, 334
Noise Control . . . . . . . . . . . . . . . . . 241
Systems
Driver Assistance . . . . . . . . . . . . . 182
T
Taillamps . . . . . . . . . . . . . . . . . . . . . . . 246
Text Telephone (TTY) Users . . . . 324
Theft-Deterrent Systems . . . . . . . . . 20Immobilizer . . . . . . . . . . . . . . . . . . . . . 20
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255 All-Season . . . . . . . . . . . . . . . . . . . . 256
Buying New Tires . . . . . . . . . . . . . 271
Chains . . . . . . . . . . . . . . . . . . . . . . . . 275
Changing . . . . . . . . . . . . . . . . . . . . . 278
Designations . . . . . . . . . . . . . . . . . 259
Different Size . . . . . . . . . . . . . . . . . 272
Dual Rotation . . . . . . . . . . . . . . . . . 270
Full-Size Spare . . . . . . . . . . . . . . . 287

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
Index 353
Tires (cont'd)If a Tire Goes Flat . . . . . . . . . . . . 276
Inspection . . . . . . . . . . . . . . . . . . . . 268
Pressure . . . . . . . . . . . . . . . . . . . . . . 263
Pressure Light . . . . . . . . . . . . . . . . . . 97
Pressure Monitor Operation . . 265
Pressure Monitor System . . . . . 264
Rotation . . . . . . . . . . . . . . . . . . . . . . 268
Sidewall Labeling . . . . . . . . . . . . . 257
Terminology and Definitions . . 260
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 273
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 274
Wheel Replacement . . . . . . . . . . 275
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 270
Winter . . . . . . . . . . . . . . . . . . . . . . . . 256
Top Tier Fuel . . . . . . . . . . . . . . . . . . . 191
Tow/Haul Mode . . . . . . . . . . . . . . . . . 175
Tow/Haul Mode Light . . . . . . . . . . . . 96
Towing Driving Characteristics . . . . . . . . 196
Equipment . . . . . . . . . . . . . . . . . . . . 208
General Information . . . . . . . . . . 196
Recreational Vehicle . . . . . . . . . . 292
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 201
Trailer Sway Control (TSC) . . . .211 Towing (cont'd)
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 291
Traction Control System(TCS)/StabiliTrak Light . . . . . . . . 97
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 178
Trailer Sway Control (TSC) . . . . . . . . . . .211
Tow Mirrors . . . . . . . . . . . . . . . . . . . . . 21
Towing . . . . . . . . . . . . . . . . . . . . . . . . 201
Transmission
Automatic . . . . . . . . . . . . . . . . . . . . . 171
Fluid, Automatic . . . . . . . . . 225, 228
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 327
Trip Odometer . . . . . . . . . . . . . . . . . . . 87
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 113
U
Uniform Tire Quality Grading . . . 273
Using This Manual . . . . . . . . . . . . . . . . 2
V
VehicleAlarm System . . . . . . . . . . . . . . . . . . 19
Canadian Owners . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . 153 Vehicle (cont'd)
Identification Number (VIN) . . . 317
Load Limits . . . . . . . . . . . . . . . . . . . 158
Messages . . . . . . . . . . . . . . . . . . . . 104
Personalization . . . . . . . . . . . . . . . 105
Remote Start . . . . . . . . . . . . . . . . . . . 12
Security . . . . . . . . . . . . . . . . . . . . . . . . 19
Speed Messages . . . . . . . . . . . . . 104
Towing . . . . . . . . . . . . . . . . . . . . . . . . 291
Vehicle Ahead Indicator . . . . . . . . . 96
Vehicle Care Tire Pressure . . . . . . . . . . . . . . . . . 263
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . 333
Ventilation, Air . . . . . . . . . . . . . . . . . . 149
Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Voltmeter Gauge . . . . . . . . . . . . . . . . 90
W
Warning Brake System Light . . . . . . . . . . . . . 94
Caution and Danger . . . . . . . . . . . . . 2
Lane Departure (LDW) . . . . . . . 190
Warning Lights, Gauges, and Indicators . . . . . . . . . . . . . . . . . . . . . . 85
Warnings
Hazard Flashers . . . . . . . . . . . . . . .113
Washer Fluid . . . . . . . . . . . . . . . . . . . 237