366 ONSTAR
Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc., that
meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages. Press
Qand ask for an Advisor. Advisors
are available in English, Spanish, and
French. Available languages may vary
by country.
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Service or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
. Obstruction of the GPS can occur
in a large city with tall buildings;
in parking garages; around
airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals are
not available, the OnStar system
should still operate to call OnStar.
However, OnStar could have
difficulty identifying the exact
location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
CONNECTED SERVICES 369
Connected Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . . . . . 369
Connections . . . . . . . . . . . . . . . . . . . . . . 370
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 371
Connected Services
Navigation
Navigation requires a specific OnStar
or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some vehicles,
press
=to open the OnStar app on
the infotainment display. For other
vehicles press
=as follows. Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to cancel
directions?”
3. Say “Yes.”System responds: “OK,
request completed, thank you,
goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System responds
with the last direction given,
then responds with “OnStar
ready,” then a tone.
370 CONNECTED SERVICES
Get My Destination1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.” System
responds with the address and
distance to the destination, then
responds with “OnStar ready,”
then a tone.
Send Destination to Vehicle
Directions can be sent to the vehicle’s
navigation screen, if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to the
navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected. For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.
Change the default passwords for
the Wi-Fi hotspot and myCadillac
mobile app. Make these passwords
different from each other and use
a combination of letters and
numbers to increase the security.
. Change the default name of the
SSID (Service Set Identifier). This
is your network’s name that is
visible to other wireless devices.
Choose a unique name and avoid
family names or vehicle
descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the
Internet and web content at 4G LTE
speed. Up to seven mobile devices can
be connected. A data plan is required.
Use the in-vehicle controls only when
it is safe to do so. 1. To retrieve Wi-Fi hotspot
information, press
=to open
the OnStar app on the
infotainment display, then select
Wi-Fi Hotspot. On some vehicles,
touch Wi-Fi or Wi-Fi Settings on
the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some vehicles,
the connection type (no Internet
connection, 3G, 4G, 4G LTE), and
signal quality (poor, good,
excellent).
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR
to connect with an Advisor. On
some vehicles, the SSID and
password can be changed in the
Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile devices.
Manage data usage by turning Wi-Fi
on or off on your mobile device, by
using the myCadillac mobile app,
or by contacting an OnStar Advisor.
374 INDEX
Cluster, Instrument . . . . . . . . . . . . . . . . . 108
Collision Damage Repair . . . . . . . . . . . 356
Compact Spare Tire . . . . . . . . . . . . . . . . . 315
CompartmentsStorage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Compressor Kit, Tire Sealant . . . . . . . 304
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . 370
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 371
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . 369
Connections Connected Services . . . . . . . . . . . . . . . 370
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Control of a Vehicle . . . . . . . . . . . . . . . . 160
Convenience Net . . . . . . . . . . . . . . . . . . . . . 97
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . 33
Coolant Engine Temperature Gauge . . . . . . 112
Engine Temperature Warning
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Cooling . . . . . . . . . . . . . . . . . . . . . . . . .148, 154
Cooling System . . . . . . . . . . . . . . . . . . . . . 260
Cornering Lamps . . . . . . . . . . . . . . . . . . . 144
Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . 144 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . 196 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Cruise Control, Adaptive . . . . . . . . . . . 198
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Customer Assistance . . . . . . . . . . . . . . . 351
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Text Telephone (TTY) Users . . . . . 351
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . . . . . 358
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . 360
D
Damage Repair, Collision . . . . . . . . . . . 356
Danger, Warning, and Caution . . . . . . . . 2
Data Collection Infotainment System . . . . . . . . . . . . . 362
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Data Recorders, Event . . . . . . . . . . . . . . 361
Daytime Running Lamps (DRL) . . . 142
Defensive Driving . . . . . . . . . . . . . . . . . . . 160
Delayed Locking . . . . . . . . . . . . . . . . . . . . . 21 Diagnostics
Connected Services . . . . . . . . . . . . . . . 371
Distracted Driving . . . . . . . . . . . . . . . . . . 159
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . 144
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . 124
Delayed Locking . . . . . . . . . . . . . . . . . . . . 21
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . 21
Drive Belt Routing, Engine . . . . . . . . . 348
Drive Systems All-Wheel Drive . . . . . . . . . . . . . . 190, 269
Driver Assistance Systems . . . . . . . . . 207
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . . . . . . 124
Driver Mode Control . . . . . . . . . . . . . . . . 195
Driver Mode Control Light . . . . . . . . . 121
Driving
Assistance Systems . . . . . . . . . . . . . . . 217
Better Fuel Economy . . . . . . . . . . . . . 159
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 234
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Hill and Mountain Roads . . . . . . . . 168
If the Vehicle is Stuck . . . . . . . . . . . . 170
Loss of Control . . . . . . . . . . . . . . . . . . . . 162
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
INDEX 377
Infotainment . . . . . . . . . . . . . . . . . . . . . . . . 147
Infotainment System . . . . . . . . . . . . . . . 362
Instrument Cluster . . . . . . . . . . . . . . . . . 108
Instrument Panel Overview . . . . . . . . . . . 5
Interior Rearview Mirrors . . . . . . . . . . . 35
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . 316
K
Keyless EntryRemote (RKE) System . . . . . . . . . . . . . . 10
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
L
Labeling, Tire Sidewall . . . . . . . . . . . . . 284
Lamps Cornering . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Courtesy . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Daytime Running (DRL) . . . . . . . . . . 142
Dome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Exterior Controls . . . . . . . . . . . . . . . . . . 140
Exterior Lamps Off Reminder . . . . 142
Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Malfunction Indicator (Check Engine) . . . . . . . . . . . . . . . . . . . . . . . . . . 115
On Reminder . . . . . . . . . . . . . . . . . . . . . . 123 Lamps (cont'd)
Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Lane Change Alert (LCA) . . . . . . . . . . . 226
Lane Keep Assist (LKA) . . . . . . . . . . . . 228
Lane Keep Assist Light . . . . . . . . . . . . . 119
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . . 56
LATCH System Replacing Parts after a Crash . . . . . . 86
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . . . . 80
LED Lighting . . . . . . . . . . . . . . . . . . . . . . . . 273
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Illumination Control . . . . . . . . . . . . . . 144
LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Lights Airbag Readiness . . . . . . . . . . . . . . . . . 114
All-Wheel Drive . . . . . . . . . . . . . . . . . . . 119
Antilock Brake System (ABS)Warning . . . . . . . . . . . . . . . . . . . . . . . . . 118
Brake System Warning . . . . . . . . . . . 117
Charging System . . . . . . . . . . . . . . . . . . 115
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . . . . . 115
Cruise Control . . . . . . . . . . . . . . . . . . . . . 124
Door Ajar . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Lights (cont'd)
Driver Mode Control . . . . . . . . . . . . . . 121
Electric Parking Brake . . . . . . . . . . . . 118
Engine Coolant Temperature
Warning . . . . . . . . . . . . . . . . . . . . . . . . . 121
Engine Oil Pressure . . . . . . . . . . . . . . . 122
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . 142
Gear Shifting . . . . . . . . . . . . . . . . . . . . . . 119
High-Beam On . . . . . . . . . . . . . . . . . . . . 123
High/Low Beam Changer . . . . . . . . . 142
Lane Keep Assist . . . . . . . . . . . . . . . . . . 119
Low Fuel Warning . . . . . . . . . . . . . . . . 123
Seat Belt Reminders . . . . . . . . . . . . . . 113
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Service Electric Parking Brake . . . 118
StabiliTrak OFF . . . . . . . . . . . . . . . . . . . 120
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 122
Traction Control System (TCS)/StabiliTrak . . . . . . . . . . . . . . . . 121
Traction Off . . . . . . . . . . . . . . . . . . . . . . . 120
Lock
Steering Column . . . . . . . . . . . . . . . . . . . . 31
Locks Automatic Door . . . . . . . . . . . . . . . . . . . . . 22
Delayed Locking . . . . . . . . . . . . . . . . . . . . 21
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Lockout Protection . . . . . . . . . . . . . . . . . 22
Power Door . . . . . . . . . . . . . . . . . . . . . . . . . . 21
INDEX 381
StrutsGas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Stuck Vehicle . . . . . . . . . . . . . . . . . . . . . . . 170
Summer Tires . . . . . . . . . . . . . . . . . . . . . . . 283
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Sunglass Storage . . . . . . . . . . . . . . . . . . . . . 93
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Engine Air Filter Life . . . . . . . . . . . . . 259
Forward Collision Alert (FCA) . . . . 217
Infotainment . . . . . . . . . . . . . . . . . 147, 362
Night Vision . . . . . . . . . . . . . . . . . . . . . . . 223
Roof Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Systems Driver Assistance . . . . . . . . . . . . . . . . . 207
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . 111
Text Telephone (TTY) Users . . . . . . . 351
Theft-Deterrent Systems . . . . . . . . . . . . 32
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . 32
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282 All-Season . . . . . . . . . . . . . . . . . . . . . . . . . 283
Buying New Tires . . . . . . . . . . . . . . . . . 297
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Changing . . . . . . . . . . . . . . . . . . . . . . . . . . 310 Tires (cont'd)
Compact Spare . . . . . . . . . . . . . . . . . . . . 315
Designations . . . . . . . . . . . . . . . . . . . . . . 286
Different Size . . . . . . . . . . . . . . . . . . . . . . 299
If a Tire Goes Flat . . . . . . . . . . . . . . . . 302
Inspection . . . . . . . . . . . . . . . . . . . . . . . . . 295
Pressure . . . . . . . . . . . . . . . . . . . . . . 289, 290
Pressure Light . . . . . . . . . . . . . . . . . . . . . 122
Pressure Monitor Operation . . . . . . 292
Pressure Monitor System . . . . . . . . 291
Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Sealant and Compressor Kit . . . . . 304
Sealant and Compressor Kit,
Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Sidewall Labeling . . . . . . . . . . . . . . . . . 284
Terminology and Definitions . . . . 286
Uniform Tire Quality Grading . . . . 299
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Wheel Replacement . . . . . . . . . . . . . . 301
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Top Tier Fuel . . . . . . . . . . . . . . . . . . . . . . . . 230
Towing Driving Characteristics . . . . . . . . . . . 234
Equipment . . . . . . . . . . . . . . . . . . . . . . . . 241
General Information . . . . . . . . . . . . . . 234 Towing (cont'd)
Recreational Vehicle . . . . . . . . . . . . . . 320
Trailer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Trailer Sway Control (TSC) . . . . . . . 244
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
Traction Control System
(TCS)/StabiliTrak Light . . . . . . . . . 121
Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . . . . . 193
Trailer
Sway Control (TSC) . . . . . . . . . . . . . . . 244
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . . . . . 184
Fluid, Automatic . . . . . . . . . . . . . . . . . . 258
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . 111
Turn and Lane-Change Signals . . . . 143
U
Uniform Tire Quality Grading . . . . . . 299
Universal Remote System . . . . . . . . . . 137 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Programming . . . . . . . . . . . . . . . . . . . . . . 137
Using This Manual . . . . . . . . . . . . . . . . . . . . 2