VEHICLE CARE 301
alignment and tire balancing are not
necessary on a regular basis. Consider
an alignment check if there is unusual
tire wear or the vehicle is significantly
pulling to one side or the other. Some
slight pull to the left or right,
depending on the crown of the road
and/or other road surface variations
such as troughs or ruts, is normal.
If the vehicle is vibrating when driving
on a smooth road, the tires and
wheels may need to be rebalanced.
See your dealer for proper diagnosis.
Wheel Replacement
Replace any wheel that is bent,
cracked, or badly rusted or corroded.
If wheel nuts keep coming loose, the
wheel, wheel bolts, and wheel nuts
should be replaced. If the wheel leaks
air, replace it. Some aluminum wheels
can be repaired. See your dealer if any
of these conditions exist.
Your dealer will know the kind of
wheel that is needed.
Each new wheel should have the same
load-carrying capacity, diameter,
width, offset, and be mounted the
same way as the one it replaces.Replace wheels, wheel bolts, wheel
nuts, or Tire Pressure Monitor System
(TPMS) sensors with new GM original
equipment parts.
{Warning
Using the wrong replacement
wheels, wheel bolts, or wheel nuts
can be dangerous. It could affect
the braking and handling of the
vehicle. Tires can lose air, and
cause loss of control, causing a
crash. Always use the correct wheel,
wheel bolts, and wheel nuts for
replacement.
Caution
The wrong wheel can also cause
problems with bearing life, brake
cooling, speedometer or odometer
calibration, headlamp aim, bumper
height, vehicle ground clearance,
and tire or tire chain clearance to
the body and chassis.
Used Replacement Wheels
{Warning
Replacing a wheel with a used one
is dangerous. How it has been used
or how far it has been driven may
be unknown. It could fail suddenly
and cause a crash. When replacing
wheels, use a new GM original
equipment wheel.
Tire Chains
{Warning
If the vehicle has 235/55R20 size
tires, do not use tire chains. There
is not enough clearance. Tire chains
used on a vehicle without the
proper amount of clearance can
cause damage to the brakes,
suspension, or other vehicle parts.
The area damaged by the tire
chains could cause loss of control
and a crash. Use another type of
(Continued)
VEHICLE CARE 319
Caution (Continued)
damage the vehicle. The repairs
would not be covered by the vehicle
warranty. Always connect and
remove the jumper cables in the
correct order, making sure that the
cables do not touch each other or
other metal.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
After starting the disabled vehicle and
removing the jumper cables, allow it
to idle for several minutes.
Towing the Vehicle
Caution
Incorrectly towing a disabled
vehicle may cause damage. The
damage would not be covered by
the vehicle warranty. Do not lash or
hook to suspension components.
Use the proper straps around the
tires to secure the vehicle. Do not
drag a locked wheel/tire. Use tire
skates or dollies under any locked
wheel/tire while loading the vehicle.
Do not use a sling type lift to tow
the vehicle. This could damage the
vehicle.
Caution
Improper use of the tow eye can
damage the vehicle. If equipped, use
the tow eye to load a disabled
vehicle onto a flatbed tow truck
from a flat road surface, or to move (Continued)
Caution (Continued)
the vehicle a short distance. Use
caution and low speeds. The
transmission must be
in (N) Neutral when moving the
vehicle.
GM recommends a flatbed tow truck
to transport a disabled vehicle. Use
ramps to help reduce approach angles,
if necessary. A towed vehicle should
have its drive wheels off the ground.
Contact Roadside Service or a
professional towing service if the
disabled vehicle must be towed.
If the vehicle is equipped with a tow
eye, only use the tow eye to pull the
vehicle onto a flatbed car carrier from
a flat road surface. Do not use the tow
eye to pull the vehicle from snow,
mud, or sand.
CUSTOMER INFORMATION 353
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.
In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges ™
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station. .
Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification before
this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with a spare tire.
The spare tire, if equipped, must
be in good condition and properly
inflated. It is your responsibility
for the repair or replacement of
the tire if it is not covered by the
warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Service: If your trip is interrupted
due to a warranty failure,
incidental expenses may be
