2020 CADILLAC XT5 lock

358 CUSTOMER INFORMATION
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits, your
insurance company may initially value
the repair using aftermarket parts.
Discuss this with the repair
professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have
the vehicle repaired with Genuine GM
parts, even if your insurance coverage
does not pay the full cost.
If another party's insurance company
is paying for the repairs, you are not
obligated to accept a repair valuation
based on that insurance company's
collision policy repair limits, as you
have no contractual limits with that
company. In such cases, you can have
control of the repair and parts choices
as long as the cost stays within
reasonable limits.Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system,
body, etc.
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic operational
information about the vehicle. The
owner’s manual includes the
Maintenance Schedule for all models.
Customer literature publications
available for purchase include owner’s
manuals, warranty manuals,
infotainment manuals, and portfolios.
Portfolios include an owner’s manual,
warranty manual, infotainment
manual, if applicable, and zip lock bag
or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm,
Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that operate
on a radio frequency that complies
with Part 15/Part 18 of the Federal
Communications Commission (FCC)
rules and with Innovation, Science
and Economic Development (ISED)
Canada's RSP-100 / ICES-GEN.

360 CUSTOMER INFORMATION
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-458-8006,
or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1-888-446-2000,
or write:
Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Company
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7In Mexico, call 01-800-466-0805 or
01-800-212-234-5522.
In other Central America and
Caribbean Countries, call
52-555-901-2369.
Vehicle Data Recording
and Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For example,
the vehicle uses computer modules to
monitor and control engine and
transmission performance, to monitor
the conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store data
to help the dealer technician service
the vehicle or to help GM improve
safety or features. Some modules may
also store data about how the vehicle
is operated, such as rate of fuel
consumption or average speed. These
modules may retain personal
preferences, such as radio presets, seat
positions, and temperature settings.
Cybersecurity
GM collects information about the use
of your vehicle including operational
and safety related information. We

364 ONSTAR
Or
.Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of the
vehicle's key operating systems.
. Receive Roadside Service.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or respond
to an AMBER Alert.
. Get assistance in severe weather
or other crisis situations and find
evacuation routes.
OnStar Services
Emergency
Emergency Services require an active
safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor who
is immediately connected in to the
vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and relay
important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Service, Advisors can
locate a nearby service provider to
help with a flat tire, a battery jump,
or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block the
engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work with
law enforcement to gradually slow
the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the vehicle.

366 ONSTAR
Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc., that
meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages. Press
Qand ask for an Advisor. Advisors
are available in English, Spanish, and
French. Available languages may vary
by country.
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Service or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
. Obstruction of the GPS can occur
in a large city with tall buildings;
in parking garages; around
airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals are
not available, the OnStar system
should still operate to call OnStar.
However, OnStar could have
difficulty identifying the exact
location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.

ONSTAR 367
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to the
vehicle. Do not place items over or
near the antenna to prevent blocking
cellular and GPS signal reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage or
the cellular network has reached
maximum capacity, this message may
come on. Press
Qto try the call again
or try again after driving a few miles
into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service, and
GPS satellite technologies to be
available and operating for features to function properly. These systems may
not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into
the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment 0246. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
saved navigation destinations or
pre-set radio stations. Neither OnStar
nor GM is responsible for any affected
or erased data or settings. These
updates or changes may also collect personal information. Such collection
is described in the OnStar privacy
statement or separately disclosed at
the time of installation. These updates
or changes may also cause a system to
automatically communicate with GM
servers to collect information about
vehicle system status, identify
whether updates or changes are
available, or deliver updates or
changes. An active OnStar agreement
constitutes consent to these software
updates or changes and agreement
that either OnStar or GM may
remotely deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827) or
press
Qto speak with an Advisor.
Users of wireless communications are
cautioned that the privacy of any
information sent via wireless cellular
communications cannot be assured.

CONNECTED SERVICES 371
On some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map (U.S.
market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped. .
Locate a dealer and schedule
service.
. Request Roadside Service.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Cadillac on social
media.
Features are subject to change. For
myCadillac mobile app information
and compatibility, see my.cadillac.com.
An active OnStar or connected service
plan may be required. A compatible
device, factory-installed remote start,
and power locks are required. Data
rates apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to unlock
the doors or sound the horn and flash
the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on your
route, help locate hotels, or book a
room. These services vary by market.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for details
and system limitations. Features
are subject to change. For updates
on feature capabilities, see
my.cadillac.com. Message and
data rates may apply.

372 INDEX
IndexA
Accessories and Modifications . . . . . 249
Accessory Power . . . . . . . . . . . . . . . . . . . . 180
Active Fuel Management . . . . . . . . . . . 182
Adaptive Cruise Control . . . . . . . . . . . . 198
Add-On Electrical Equipment . . . . . . 246
Additional InformationOnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
Adjustments Lumbar, Front Seats . . . . . . . . . . . . . . . . 45
Air Cleaner/Filter, Engine . . . . . . . . . . 259
Air Conditioning . . . . . . . . . . . . . . .148, 154
Air Filter Life System . . . . . . . . . . . . . . . . . . . . . . . . 259
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . . . . . 156
Air Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Airbag System
Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
How Does an Airbag Restrain? . . . . . 65
Passenger Sensing System . . . . . . . . . 67
What Makes an Airbag Inflate? . . . . 65
What Will You See after anAirbag Inflates? . . . . . . . . . . . . . . . . . . . 66
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Airbag System (cont'd)
Where Are the Airbags? . . . . . . . . . . . . 63
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Passenger Status Indicator . . . . . . . 114
Readiness Light . . . . . . . . . . . . . . . . . . . 114
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
System Check . . . . . . . . . . . . . . . . . . . . . . . 61
Alarm Vehicle Security . . . . . . . . . . . . . . . . . . . . . 30
Alert Lane Change . . . . . . . . . . . . . . . . . . . . . . 226
Rear Pedestrian . . . . . . . . . . . . . . . . . . . 216
Side Blind Zone (SBZA) . . . . . . . . . . 226
All-Season Tires . . . . . . . . . . . . . . . . . . . . . 283
All-Wheel Drive . . . . . . . . . . . . . . . .190, 269 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Antilock Brake System (ABS) . . . . . . 190 Warning Light . . . . . . . . . . . . . . . . . . . . 118
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
Armrest Rear Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Armrest Storage . . . . . . . . . . . . . . . . . . . . . . 93
Assistance Systems for Driving . . . . 217

INDEX 373
Assistance Systems for Parkingand Backing . . . . . . . . . . . . . . . . . . . . . . . 208
Auto Stop Stop/Start System . . . . . . . . . . . . . . . . 177
Automatic Dimming Mirrors . . . . . . . . . . . . . . . . . . . 35
Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Emergency Braking (AEB) . . . . . . . . 220
Headlamp System . . . . . . . . . . . . . . . . 142
Transmission . . . . . . . . . . . . . . . . . . . . . . 184
Transmission Fluid . . . . . . . . . . . . . . . 258
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . . . . . 188
B
BatteryExterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Power Protection . . . . . . . . . . . . . . . . . . 146
Battery - North America . . . . . .268, 316
Blade Replacement, Wiper . . . . . . . . . 270
Brake Electric Boost . . . . . . . . . . . . . . . . . . . . . 190
Parking, Electric . . . . . . . . . . . . . . . . . . 191
System Warning Light . . . . . . . . . . . . 117
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Antilock . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 Brakes (cont'd)
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Automatic Emergency (AEB) . . . . . 220
Braking System Front Pedestrian (FPB) . . . . . . . . . . . 221
Break-In, New Vehicle . . . . . . . . . . . . . . 174
Bulb Replacement
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . 273
Headlamp Aiming . . . . . . . . . . . . . . . . 272
Headlamps . . . . . . . . . . . . . . . . . . . . . . . . 273
Buying New Tires . . . . . . . . . . . . . . . . . . . 297
C
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . 104
California Perchlorate Materials
Requirements . . . . . . . . . . . . . . . . . . . 249
California Proposition 65 Warning . . . . . . . . . . . . .248, 268, 316, Back Cover
Canadian Vehicle Owners . . . . . . . . . . . . . 2
Capacities and Specifications . . . . . . 346
Carbon Monoxide
Engine Exhaust . . . . . . . . . . . . . . . . . . . 183
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Winter Driving . . . . . . . . . . . . . . . . . . . . 168 Cargo
Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Management System . . . . . . . . . . . . . . . 96
Tie-Downs . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Caution, Danger, and Warning . . . . . . . . 2
Center Console Storage . . . . . . . . . . . . . . 94
Chains, Tire . . . . . . . . . . . . . . . . . . . . . . . . . 301
Charging Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Charging System Light . . . . . . . . . . . . . 115
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . . . . 115
Child Restraints Infants and Young Children . . . . . . . . 75
Lower Anchors and Tethers forChildren . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Older Children . . . . . . . . . . . . . . . . . . . . . . 73
Securing . . . . . . . . . . . . . . . . . . . . . . . . .86, 88
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . 274
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . . . . . . 323
Interior Care . . . . . . . . . . . . . . . . . . . . . . 327
Climate Control Systems
Dual Automatic . . . . . . . . . . . . . . . . . . . 148
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104