2020 CADILLAC XT5 Vehicle care

SERVICE AND MAINTENANCE 331
Service and
Maintenance
General Information
General Information . . . . . . . . . . . . . 331
Maintenance Schedule
Maintenance Schedule . . . . . . . . . . . 332
Special Application Services
Special Application Services . . . . . 338
Additional Maintenance
and Care
Additional Maintenanceand Care . . . . . . . . . . . . . . . . . . . . . . . . . 339
Recommended Fluids,
Lubricants, and Parts
Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . 342
Maintenance Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343
Maintenance Records
Maintenance Records . . . . . . . . . . . . 344
General Information
Your vehicle is an important
investment. This section describes the
required maintenance for the vehicle.
Follow this schedule to help protect
against major repair expenses
resulting from neglect or inadequate
maintenance. It may also help to
maintain the value of the vehicle if it
is sold. It is the responsibility of the
owner to have all required
maintenance performed.
Your dealer has trained technicians
who can perform required
maintenance using genuine
replacement parts. They have
up-to-date tools and equipment for
fast and accurate diagnostics. Many
dealers have extended evening and
Saturday hours, courtesy
transportation, and online scheduling
to assist with service needs.
Your dealer recognizes the importance
of providing competitively priced
maintenance and repair services. With
trained technicians, the dealer is the
place for routine maintenance such as
oil changes and tire rotations and additional maintenance items like
tires, brakes, batteries, and wiper
blades.
Caution
Damage caused by improper
maintenance can lead to costly
repairs and may not be covered by
the vehicle warranty. Maintenance
intervals, checks, inspections,
recommended fluids, and lubricants
are important to keep the vehicle in
good working condition.
Do not have chemical flushes that
are not approved by GM performed
on the vehicle. The use of flushes,
solvents, cleaners, or lubricants that
are not approved by GM could
damage the vehicle, requiring
expensive repairs that are not
covered by the vehicle warranty.
The Tire Rotation and Required
Services are the responsibility of the
vehicle owner. It is recommended to
have your dealer perform these
services every 12 000 km/7,500 mi.

SERVICE AND MAINTENANCE 333
is reset accidentally, service the
vehicle within 5 000 km (3,000 mi)
since the last service. Reset the oil life
system when the oil is changed. See
Engine Oil Life System0257.
Engine Air Filter Change
When the REPLACE AT NEXT OIL
CHANGE message displays, the engine
air filter should be replaced at the
next engine oil change. When the
REPLACE ENGINE AIR FILTER SOON
message displays, the engine air filter
should be replaced at the earliest
convenience. Reset the engine air
filter life system after the engine air
filter is replaced. See Engine Air Filter
Life System 0259.
Air Conditioning Desiccant
(Replace Every Seven Years)
The air conditioning system requires
maintenance every seven years. This
service requires replacement of the
desiccant to help the longevity and
efficient operation of the air
conditioning system. This service can
be complex. See your dealer.
Tire Rotation and Required
Services Every 12 000 km
(7,500 mi)
Rotate the tires, if recommended for
the vehicle, and perform the following
services. See Tire Rotation0296.
. Check engine oil level and oil
life percentage. If needed, change
engine oil and filter, and reset oil
life system. See Engine Oil0255
and
Engine Oil Life System 0257.
. If equipped with the engine air
filter life system, check the air
filter life percentage. If necessary,
replace the engine air filter and
reset the engine air filter life
system. See Engine Air Filter Life
System 0259. If the vehicle is not
equipped with the engine air filter
life system, inspect the engine air
cleaner filter. See Engine Air
Cleaner/Filter 0259.
. Check engine coolant level. See
Cooling System 0260.
. Check windshield washer fluid
level. See Washer Fluid 0266. .
Check tire inflation pressures. See
Tire Pressure 0289.
. Inspect tire wear. See Tire
Inspection 0295.
. Visually check for fluid leaks.
. Inspect brake system. See Exterior
Care 0323.
. Visually inspect steering,
suspension, and chassis
components for damage, including
cracks or tears in the rubber boots,
loose or missing parts, or signs of
wear at least once a year. See
Exterior Care 0323.
. Inspect power steering for proper
electrical connections, binding,
cracks, chafing, etc.
. Visually inspect halfshafts and
driveshafts for excessive wear,
lubricant leaks, and/or damage
including: tube dents or cracks,
constant velocity joint or universal
joint looseness, cracked or missing
boots, loose or missing boot
clamps, center bearing excessive
looseness, loose or missing
fasteners, and axle seal leaks.

338 SERVICE AND MAINTENANCE
Footnotes—Maintenance Schedule
Additional Required Services -
Severe
(1) Or every two years, whichever
comes first. More frequent passenger
compartment air filter replacement
may be needed if driving in areas with
heavy traffic, poor air quality, high
dust levels, or environmental
allergens. Passenger compartment air
filter replacement may also be needed
if there is reduced airf low, window
fogging, or odors. Your GM dealer can
help determine when to replace the
filter.
(2) Visually check all fuel and vapor
lines and hoses for proper attachment,
connection, routing, and condition.
(3) Or every four years, whichever
comes first. If driving in dusty
conditions, inspect the filter at each
oil change or more often as needed.
See Engine Air Cleaner/Filter 0259.
(4) Do not directly power wash the
transfer case and/or front/rear axle
output seals. High pressure water can
overcome the seals and contaminate
the transfer case fluid. Contaminated fluid will decrease the life of the
transfer case and/or axles and should
be replaced.
(5)
Or every five years, whichever
comes first. See Cooling System0260.
(6) Or every 10 years, whichever
comes first. Inspect for fraying,
excessive cracking, or damage; replace,
if needed.
(7) Replace brake fluid every five
years. See Brake Fluid 0267.
(8) Or every 12 months, whichever
comes first. See Wiper Blade
Replacement 0270.
(9) Or every 10 years, whichever
comes first. See Gas Strut(s)0271.
(10) Replace air conditioning
desiccant every seven years.Special Application
Services
. Severe Commercial Use Vehicles
Only: Lubricate chassis
components every oil change.
. Have underbody flushing service
performed. See "Underbody
Maintenance" in Exterior Care
0 323.

SERVICE AND MAINTENANCE 339
Additional Maintenance
and Care
Your vehicle is an important
investment and caring for it properly
may help to avoid future costly
repairs. To maintain vehicle
performance, additional maintenance
services may be required.
It is recommended that your dealer
perform these services—their trained
dealer technicians know your vehicle
best. Your dealer can also perform a
thorough assessment with a
multi-point inspection to recommend
when your vehicle may need
attention.
The following list is intended to
explain the services and conditions to
look for that may indicate services are
required.
Battery
The 12-volt battery supplies power to
start the engine and operate any
additional electrical accessories. .
To avoid break-down or failure to
start the vehicle, maintain a
battery with full cranking power.
. Trained dealer technicians have
the diagnostic equipment to test
the battery and ensure that the
connections and cables are
corrosion-free.
Belts
. Belts may need replacing if they
squeak or show signs of cracking
or splitting.
. Trained dealer technicians have
access to tools and equipment to
inspect the belts and recommend
adjustment or replacement when
necessary.
Brakes
Brakes stop the vehicle and are crucial
to safe driving.
. Signs of brake wear may include
chirping, grinding, or squealing
noises, or difficulty stopping. .
Trained dealer technicians have
access to tools and equipment to
inspect the brakes and recommend
quality parts engineered for the
vehicle.
Fluids
Proper fluid levels and approved fluids
protect the vehicle’s systems and
components. See Recommended Fluids
and Lubricants 0342 for GM approved
fluids.
. Engine oil and windshield washer
fluid levels should be checked at
every fuel fill.
. Instrument cluster lights may
come on to indicate that fluids
may be low and need to be filled.
Hoses
Hoses transport fluids and should be
regularly inspected to ensure that
there are no cracks or leaks. With a
multi-point inspection, your dealer
can inspect the hoses and advise if
replacement is needed.

340 SERVICE AND MAINTENANCE
Lamps
Properly working headlamps,
taillamps, and brake lamps are
important to see and be seen on
the road.
.Signs that the headlamps need
attention include dimming, failure
to light, cracking, or damage. The
brake lamps need to be checked
periodically to ensure that they
light when braking.
. With a multi-point inspection,
your dealer can check the lamps
and note any concerns.
Shocks and Struts
Shocks and struts help aid in control
for a smoother ride.
. Signs of wear may include steering
wheel vibration, bounce/sway
while braking, longer stopping
distance, or uneven tire wear.
. As part of the multi-point
inspection, trained dealer
technicians can visually inspect
the shocks and struts for signs of leaking, blown seals, or damage,
and can advise when service is
needed.
Tires
Tires need to be properly inflated,
rotated, and balanced. Maintaining
the tires can save money and fuel, and
can reduce the risk of tire failure.
. Signs that the tires need to be
replaced include three or more
visible treadwear indicators; cord
or fabric showing through the
rubber; cracks or cuts in the tread
or sidewall; or a bulge or split in
the tire.
. Trained dealer technicians can
inspect and recommend the right
tires. Your dealer can also provide
tire/wheel balancing services to
ensure smooth vehicle operation
at all speeds. Your dealer sells and
services name brand tires.
Vehicle Care
To help keep the vehicle looking like
new, vehicle care products are
available from your dealer. For
information on how to clean and protect the vehicle’s interior and
exterior, see
Interior Care 0327 and
Exterior Care 0323.
Wheel Alignment
Wheel alignment is critical for
ensuring that the tires deliver optimal
wear and performance.
. Signs that the alignment may need
to be adjusted include pulling,
improper vehicle handling,
or unusual tire wear.
. Your dealer has the required
equipment to ensure proper wheel
alignment.
Windshield
For safety, appearance, and the best
viewing, keep the windshield clean
and clear.
. Signs of damage include scratches,
cracks, and chips.
. Trained dealer technicians can
inspect the windshield and
recommend proper replacement if
needed.

350 CUSTOMER INFORMATION
further help, in the U.S., call the
Cadillac Customer Assistance Center
at 1-800–458–8006. In Canada, call
the Canadian Cadillac Customer Care
Centre at 1-888-446-2000.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and present
mileage.
When contacting Cadillac, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first.
STEP THREE —U.S. Owners : Both
General Motors and your dealer are
committed to making sure you are
completely satisfied with the new vehicle. However, if you continue to
remain unsatisfied after following the
procedure outlined in Steps One and
Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered by
BBB National Programs, Inc. to settle
automotive disputes regarding vehicle
repairs or the interpretation of the
New Vehicle Limited Warranty.
Although you may be required to
resort to this informal dispute
resolution program prior to filing a
court action, use of the program is
free of charge and your case will
generally be heard within 40 days.
If you do not agree with the decision
given in your case, you may reject it
and proceed with any other venue for
relief available to you.
You may contact the BBB Auto Line
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line Program
BBB National Programs, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of Columbia.
Eligibility is limited by vehicle age,
mileage, and other factors. General
Motors reserves the right to change
eligibility limitations and/or
discontinue its participation in this
program.
STEP THREE
—Canadian Owners :
In the event that you do not feel your
concerns have been addressed after
following the procedure outlined in
Steps One and Two, General Motors of
Canada Company wants you to be
aware of its participation in a
no-charge mediation/arbitration
program. General Motors of Canada
Company has committed to binding
arbitration of owner disputes involving

CUSTOMER INFORMATION 351
factory-related vehicle service claims.
The program provides for the review
of the facts involved by an impartial
third party arbiter, and may include
an informal hearing before the arbiter.
The program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the Cadillac Customer Care Centre,
1-888-446-2000, or write to:
General Motors Cadillac Customer
Care Centre
General Motors of Canada Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Cadillac encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Cadillac, the letter
should be addressed to:
United States and Puerto Rico
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Service: 1-800-224-1400
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Company
Cadillac Customer Care Centre, Mail
Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-888-446-2000 (English/French)
Cadillac Roadside Service:
1-800-882-1112
Overseas
Contact the local General Motors
Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones (TTYs),
Cadillac has TTY equipment available
at its Customer Assistance Center. Any
TTY user can communicate with
Cadillac by dialing: 1-800-833-2622.
TTY users in Canada can dial
1-800-263-3830.

CUSTOMER INFORMATION 357
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There are
significant differences in the quality of
coverage afforded by various
insurance policy terms. Many
insurance policies provide reduced
protection to the GM vehicle by
limiting compensation for damage
repairs by using aftermarket collision
parts. Some insurance companies will
not specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current insurance
carrier, consider switching to another
insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Readthe lease carefully, as you may be
charged at the end of the lease for
poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of. Move
the vehicle only if its position puts
you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information
to police and other parties involved in
the crash.
For emergency towing see
Roadside
Service 0353.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number
. Vehicle make, model, and
model year .
Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the damage
to the other vehicle
Choose a reputable repair facility that
uses quality replacement parts. See
“Collision Parts ”earlier in this section.
If the airbag has inflated, see What
Will You See after an Airbag Inf lates?
0 66.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends that
you take an active role in its repair.
If you have a pre-determined repair
facility of choice, take the vehicle
there, or have it towed there. Specify
to the facility that any required
replacement collision parts be original
equipment parts, either new Genuine
GM parts or recycled original GM
parts. Remember, recycled parts will
not be covered by the GM vehicle
warranty.