2020 CADILLAC XT4 ECU

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527548) - 2020 - CRC - 9/5/19
DRIVING AND OPERATING 231
.Automatic Emergency
Braking (AEB)
. Intelligent Brake Assist (IBA)
. Front Pedestrian Braking (FPB)
If equipped with Lane Change Alert
(LCA), the LCA detection zones that
extend back from the side of the
vehicle do not move further back
when a trailer is towed. Use caution
while changing lanes when towing a
trailer.
If equipped with Rear Cross Traffic
Alert (RCTA), use caution while
backing up when towing a trailer, as
the RCTA detection zones that extend
out from the back of the vehicle do
not move further back when a trailer
is towed.
{Warning
To prevent serious injury or death
from carbon monoxide (CO), when
towing a trailer: (Continued)
Warning (Continued)
.Do not drive with the liftgate,
trunk/hatch, or rear-most
window open.
. Fully open the air outlets on
or under the instrument
panel.
. Adjust the climate control
system to a setting that
brings in only outside air. See
“Climate Control Systems” in
the Index.
For more information about carbon
monoxide, see Engine Exhaust
0 181.
Towing a trailer requires experience.
The combination of the vehicle and
trailer is longer and not as responsive
as the vehicle itself. Get used to the
handling and braking of the
combination by driving on a level road
surface before driving on public roads.
The trailer structure, the tires, and the
brakes must be all be rated to carry
the intended cargo. Inadequate trailer equipment can cause the combination
to operate in an unexpected or unsafe
manner. Before driving, inspect all
trailer hitch parts and attachments,
safety chains, electrical connectors,
lamps, tires, and mirrors. See
Towing
Equipment 0236. If the trailer has
electric brakes, start the combination
moving and then manually apply the
trailer brake controller to check that
the trailer brakes work. During the
trip, occasionally check that the cargo
and trailer are secure and that the
lamps and any trailer brakes are
working.
Towing with a Stability Control
System
When towing, the stability control
system might be heard. The system
reacts to vehicle movement caused by
the trailer, which mainly occurs
during cornering. This is normal when
towing heavier trailers.

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527548) - 2020 - CRC - 9/5/19
VEHICLE CARE 255
Caution
If the pressure cap is not tightly
installed, coolant loss and engine
damage may occur. Be sure the cap
is properly and tightly secured.
Automatic Coolant Service Fill
Instructions
This feature assists in filling and
removing air from the cooling system
after service of components or when
coolant is added after being too low.
To activate the fill and air removal
process:1. With a cold system, add coolant to the indicated mark on the
surge tank.
2. Replace the cap on the surge tank.
3. Connect the vehicle to a battery charger.
4. Turn the ignition to Service Mode. See Ignition Positions
0 172.
5. Turn off the air conditioning. 6. Set the parking brake.
7. At the same time, press the
accelerator and the brake for
automatic transmission vehicles
for two seconds, then release.
At the end of the cycle, check the
coolant level in the surge tank and
add coolant if it is low. Turn off the
vehicle, allow the Electronic Control
Module (ECM) to go to sleep, about
2 minutes, and repeat Steps 3-7.
Listen for pump activation and
movement of the control valves while
watching the level of the coolant in
the surge tank. If the tank empties,
turn the ignition off, carefully remove
the surge tank cap, refill to the
indicated mark, and repeat Steps 3-6.
The fill and air removal process will
run for approximately 10 minutes.
Engine Overheating
The vehicle has several indicators to
warn of the engine overheating.
There is an engine coolant
temperature gauge on the instrument cluster. See
Engine Coolant Temperature
Gauge 0112. The vehicle may also
display a message on the Driver
Information Center (DIC).
If the decision is made not to lift the
hood when this warning appears, get
service help right away. See Roadside
Service 0340.
If the decision is made to lift the
hood, make sure the vehicle is parked
on a level surface. Then check to see if
the engine cooling fan is running.
If the engine is overheating, the fan
should be running. If it is not, do not
continue to run the engine. Have the
vehicle serviced.
Caution
Do not run the engine if there is a
leak in the engine cooling system.
This can cause a loss of all coolant
and can damage the system and
vehicle. Have any leaks fixed
right away.

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527548) - 2020 - CRC - 9/5/19
262 VEHICLE CARE
5. Push the new blade assemblysecurely on the wiper arm until
the release lever clicks into place.
6. Start the engine and the rear wiper will return to its normal
position.
Windshield Replacement
HUD System
If equipped, the windshield is part of
the HUD system. If the windshield
must be replaced, get one that is
designed for HUD or the HUD image
may look out of focus.
Driver Assistance Systems
When a windshield replacement is
needed and the vehicle is equipped
with a front-looking camera sensor for
the Driver Assistance Systems, the
windshield must be installed
according to GM specifications for
these systems to work properly. If it is
not, there may be unexpected
behavior and/or messages from these
systems.
Acoustic Windshield
The vehicle is equipped with an
acoustic windshield. If the windshield
needs to be replaced, be sure to get an
acoustic windshield so you will
continue to have the benefits an
acoustic windshield can provide.
Gas Strut(s)
This vehicle is equipped with gas
strut(s) to provide assistance in lifting
and holding open the hood/trunk/
liftgate system in full open position.
{Warning
If the gas struts that hold open the
hood, trunk, and/or liftgate fail, you
or others could be seriously injured.
Take the vehicle to your dealer for
service immediately. Visually
inspect the gas struts for signs of
wear, cracks, or other damage
periodically. Check to make sure the
hood/trunk/liftgate is held open
with enough force. If struts are
(Continued)
Warning (Continued)
failing to hold the hood/trunk/
liftgate, do not operate. Have the
vehicle serviced.
Caution
Do not apply tape or hang any
objects from gas struts. Also do not
push down or pull on gas struts.
This may cause damage to the
vehicle.
See Maintenance Schedule 0319.

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527548) - 2020 - CRC - 9/5/19
VEHICLE CARE 309
Towing the Vehicle
Caution
Incorrectly towing a disabled
vehicle may cause damage. The
damage would not be covered by
the vehicle warranty. Do not lash or
hook to suspension components.
Use the proper straps around the
tires to secure the vehicle. Do not
drag a locked wheel/tire. Use tire
skates or dollies under any locked
wheel/tire while loading the vehicle.
Do not use a sling type lift to tow
the vehicle. This could damage the
vehicle.
Caution
If the vehicle cannot be shifted into
Neutral (N), do not use the tow eye
to tow the vehicle. Vehicle damage
may occur.GM recommends a flatbed tow truck
to transport a disabled vehicle. Use
ramps to help reduce approach angles,
if necessary. A towed vehicle should
have its drive wheels off the ground.
Contact Roadside Service or a
professional towing service if the
disabled vehicle must be towed.
The vehicle is equipped with specific
attachment points to be used by the
towing provider. These holes may be
used to pull the vehicle from a flat
road surface onto the flatbed tow
truck.
Recreational Vehicle
Towing
Caution
Dolly towing or dinghy towing the
vehicle may cause damage because
of reduced ground clearance.
Always put the vehicle on a flatbed
truck or trailer.
The vehicle was neither designed nor
intended to be towed with any of its
wheels on the ground. If the vehicle
must be towed, see Towing the Vehicle
0 309.

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527548) - 2020 - CRC - 9/5/19
VEHICLE CARE 317
{Warning
Do not bleach or dye seat belt
webbing. It may severely weaken
the webbing. In a crash, they might
not be able to provide adequate
protection. Clean and rinse seat belt
webbing only with mild soap and
lukewarm water. Allow the webbing
to dry.
Floor Mats
{Warning
If a floor mat is the wrong size or is
not properly installed, it can
interfere with the pedals.
Interference with the pedals can
cause unintended acceleration and/
or increased stopping distance
which can cause a crash and injury.
Make sure the floor mat does not
interfere with the pedals.
Use the following guidelines for
proper floor mat usage. .
The original equipment floor mats
were designed for your vehicle.
If the floor mats need replacing, it
is recommended that certified
floor mats be purchased.
Non-certified floor mats may not
fit properly and may interfere with
the pedals. Always check that the
floor mats do not interfere with
the pedals.
. Do not use a floor mat if the
vehicle is not equipped with a
floor mat retainer on the driver
side floor.
. Use the floor mat with the correct
side up. Do not turn it over.
. Do not place anything on top of
the driver side floor mat.
. Use only a single floor mat on the
driver side.
. Do not place one floor mat on top
of another.
Removing and Replacing the
Floor Mats
The driver and passenger side floor
mats are held in place by two
button-type retainers.
1. Pull up on the rear of the floor
mat to unlock each retainer and
remove.
2. Reinstall by lining up the floor mat retainer openings over the
carpet retainers and pushing
down to snap into position.
3. Make sure the floor mat is properly secured in place. Verify
the floor mat does not interfere
with the pedals.

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527548) - 2020 - CRC - 9/5/19
336 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 336
Customer Assistance Offices . . . . 338
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 338
Online Owner Center . . . . . . . . . . . . . 339
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 339
Roadside Service . . . . . . . . . . . . . . . . . 340
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 341
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 342
Collision Damage Repair . . . . . . . . . 343
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 345
Radio Frequency Statement . . . . . 345
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 346
Reporting Safety Defects to the Canadian Government . . . . . . . . . 346 Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 347
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 347
Event Data Recorders . . . . . . . . . . . . 348
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Infotainment System . . . . . . . . . . . . . 349
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527548) - 2020 - CRC - 9/5/19
340 CUSTOMER INFORMATION
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.
In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges ™
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station. .
Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification before
this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with a spare tire.
The spare tire, if equipped, must
be in good condition and properly
inflated. It is your responsibility
for the repair or replacement of
the tire if it is not covered by the
warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Service: If your trip is interrupted
due to a warranty failure,

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527548) - 2020 - CRC - 9/5/19
CUSTOMER INFORMATION 347
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-458-8006,
or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1-888-446-2000,
or write:
Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Company
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7In Mexico, call 01-800-466-0805 or
01-800-212-234-5522.
In other Central America and
Caribbean Countries, call
52-555-901-2369.
Vehicle Data Recording
and Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For example,
the vehicle uses computer modules to
monitor and control engine and
transmission performance, to monitor
the conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store data
to help the dealer technician service
the vehicle or to help GM improve
safety or features. Some modules may
also store data about how the vehicle
is operated, such as rate of fuel
consumption or average speed. These
modules may retain personal
preferences, such as radio presets, seat
positions, and temperature settings.
Cybersecurity
GM collects information about the use
of your vehicle including operational
and safety related information. We