2020 CADILLAC ESCALADE radio

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
VEHICLE CARE 335
2. Remove excess moisture bygently wringing until water does
not drip from the cleaning cloth.
3. Start on the outside edge of the soil and gently rub toward the
center. Fold the cleaning cloth to
a clean area frequently to
prevent forcing the soil in to the
fabric.
4. Continue gently rubbing the soiled area until there is no
longer any color transfer from
the soil to the cleaning cloth.
5. If the soil is not completely removed, use a mild soap
solution followed only by plain
water.
If the soil is not completely removed,
it may be necessary to use a
commercial upholstery cleaner or spot
lifter. Test a small hidden area for
colorfastness before using a
commercial upholstery cleaner or spot
lifter. If ring formation occurs, clean
the entire fabric or carpet.
After cleaning, use a paper towel to
blot excess moisture.Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
Use a microfiber cloth on high gloss
surfaces or vehicle displays. First, use
a soft bristle brush to remove dirt that
can scratch the surface. Then gently
clean by rubbing with a microfiber
cloth. Never use window cleaners or
solvents. Periodically hand wash the
microfiber cloth separately, using mild
soap. Do not use bleach or fabric
softener. Rinse thoroughly and air dry
before next use.
Caution
Do not attach a device with a
suction cup to the display. This may
cause damage and would not be
covered by the vehicle warranty.
Instrument Panel, Leather, Vinyl,
Other Plastic Surfaces, Low
Gloss Paint Surfaces, and
Natural Open Pore Wood
Surfaces
Use a soft microfiber cloth dampened
with water to remove dust and loose
dirt. For a more thorough cleaning,
use a soft microfiber cloth dampened
with a mild soap solution.
Caution
Soaking or saturating leather,
especially perforated leather, as well
as other interior surfaces, may
cause permanent damage. Wipe
excess moisture from these surfaces
after cleaning and allow them to
dry naturally. Never use heat,
steam, or spot removers. Do not use
cleaners that contain silicone or
wax-based products. Cleaners
containing these solvents can
permanently change the appearance
and feel of leather or soft trim, and
are not recommended.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
356 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 356
Customer Assistance Offices . . . . 358
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 358
Online Owner Center . . . . . . . . . . . . . 359
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 359
Roadside Service . . . . . . . . . . . . . . . . . 360
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 361
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 362
Collision Damage Repair . . . . . . . . . 363
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 365
Radio Frequency Statement . . . . . 366
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 366
Reporting Safety Defects to the Canadian Government . . . . . . . . . 367 Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 367
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 367
Event Data Recorders . . . . . . . . . . . . 368
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Infotainment System . . . . . . . . . . . . . 369
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
366 CUSTOMER INFORMATION
Radio Frequency
Statement
This vehicle has systems that operate
on a radio frequency that complies
with Part 15/Part 18 of the Federal
Communications Commission (FCC)
rules and with Innovation, Science
and Economic Development (ISED)
Canada's RSP-100 / ICES-GEN.
Operation is subject to the following
two conditions:1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or General
Motors.
To contact NHTSA, you may call
the Vehicle Safety Hotline toll-free
at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://www.safercar.gov;
or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from http://www.safercar.gov
.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
CUSTOMER INFORMATION 367
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport Canada
at 1-800-333-0510; go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-458-8006,
or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1-888-446-2000,
or write:
Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Company
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-466-0805 or
01-800-212-234-5522.
In other Central America and
Caribbean Countries, call
52-722-236-0680.
Vehicle Data Recording
and Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For example,
the vehicle uses computer modules to
monitor and control engine and
transmission performance, to monitor
the conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store data
to help the dealer technician service
the vehicle or to help GM improve
safety or features. Some modules may
also store data about how the vehicle
is operated, such as rate of fuel
consumption or average speed. These
modules may retain personal
preferences, such as radio presets, seat
positions, and temperature settings.
Cybersecurity
GM collects information about the use
of your vehicle including operational
and safety related information. We

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
372 ONSTAR
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Q
to set up an account.
. After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar
or connected services if the vehicle is
disposed of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar or
connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Assistance are
available on most vehicles. Not all
OnStar services are available
everywhere or on all vehicles. For
more information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
. Press
Qto speak with an Advisor. OnStar or connected services cannot
work unless the vehicle is in a place
where OnStar has an agreement with
a wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar or
connected services. Service involving
location information about the vehicle
cannot work unless GPS signals are
available, unobstructed, and
compatible with the OnStar hardware.
OnStar or connected services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar or connected
services may not work. Other
problems beyond the control of
OnStar
—such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash,
or wireless phone network congestion
or jamming —may prevent service.
See Radio Frequency Statement 0366.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
374 ONSTAR
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to the
vehicle. Do not place items over or
near the antenna to prevent blocking
cellular and GPS signal reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage or
the cellular network has reached
maximum capacity, this message may
come on. Press
Qto try the call again
or try again after driving a few miles
into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service, and
GPS satellite technologies to be
available and operating for features to function properly. These systems may
not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into
the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment 0253. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
saved navigation destinations or
pre-set radio stations. Neither OnStar
nor GM is responsible for any affected
or erased data or settings. These
updates or changes may also collect personal information. Such collection
is described in the OnStar privacy
statement or separately disclosed at
the time of installation. These updates
or changes may also cause a system to
automatically communicate with GM
servers to collect information about
vehicle system status, identify
whether updates or changes are
available, or deliver updates or
changes. An active OnStar agreement
constitutes consent to these software
updates or changes and agreement
that either OnStar or GM may
remotely deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827) or
press
Qto speak with an Advisor.
Users of wireless communications are
cautioned that the privacy of any
information sent via wireless cellular
communications cannot be assured.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
INDEX 383
E
Electric Parking Brake . . . . . . . . . . . . . . 201
Electric Parking Brake Light . . . . . . . 124
Electrical Equipment, Add-On . . . . . 253
Electrical SystemEngine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Fuses and Circuit Breakers . . . . . . . 280
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 285, 287
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . . . 265
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . . . . 121
Compartment Overview . . . . . . . . . . 260
Coolant Temperature Gauge . . . . . 118
Coolant Temperature Warning Light . . . . . . . . . . . . . . . . . . . 127
Cooling System . . . . . . . . . . . . . . . . . . . 266
Drive Belt Routing . . . . . . . . . . . . . . . . 355
Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Engine (cont'd)
Oil Life System . . . . . . . . . . . . . . . . . . . . 263
Oil Pressure Light . . . . . . . . . . . . . . . . . 128
Overheating . . . . . . . . . . . . . . . . . . . . . . . 269
Power Messages . . . . . . . . . . . . . . . . . . 136
Running While Parked . . . . . . . . . . . 191
Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Entry Lighting . . . . . . . . . . . . . . . . . . . . . . 154
Equipment, Towing . . . . . . . . . . . . . . . . . 247
Event Data Recorders . . . . . . . . . . . . . . 368
Exit Lighting . . . . . . . . . . . . . . . . . . . . . . . . 154
Extended Parking . . . . . . . . . . . . . . . . . . . 190
Extender, Seat Belt . . . . . . . . . . . . . . . . . . 66
Exterior Lamp Controls . . . . . . . . . . . . 148
Exterior Lamps Off Reminder . . . . . . 150
Exterior Lighting Battery Saver . . . . 155
F
Fan Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Filter, Engine Air Cleaner . . . . . . . . . . . . . . . . 265
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . 150
Flashers, Hazard Warning . . . . . . . . . . 152
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311 Changing . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . 336 Fluid
Automatic Transmission . . . . . . . . . 264
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Four-Wheel Drive
Transfer Case . . . . . . . . . . . . . . . . . . . . 196
Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . 33
Forward Collision Alert (FCA)
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Four-Wheel Drive . . . . . . . . . . . . . .196, 274
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
Front Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Front Seats Heated and Cooled . . . . . . . . . . . . . . . . . 49
Fuel
Additives . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Economy, Driving for Better . . . . . 167
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . . . . . . 237
Filling the Tank . . . . . . . . . . . . . . . . . . . 235
Foreign Countries . . . . . . . . . . . . . . . . . 235
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Low Fuel Warning Light . . . . . . . . . 128
Management, Active . . . . . . . . . . . . . . 190
Prohibited Fuels . . . . . . . . . . . . . . . . . . 234
Recommended . . . . . . . . . . . . . . . . . . . . 234
Top Tier . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
INDEX 387
PersonalizationVehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Power Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Protection, Battery . . . . . . . . . . . . . . . . 155
Retained Accessory (RAP) . . . . . . . . 188
Seat Adjustment . . . . . . . . . . . . . . . . . . . . 42
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Power Assist Steps . . . . . . . . . . . . . . . . . . . 28
Pregnancy, Using Seat Belts . . . . . . . . . 65
Privacy
Vehicle Data Recording . . . . . . . . . . 367
Program Courtesy Transportation . . . . . . . . . 362
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . 234
Proposition 65 Warning,
California . . . . . . . . . . . . . . .256, 273, 322, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . 365
R
Radio Frequency Statement . . . . . . . . 366
Reading Lamps . . . . . . . . . . . . . . . . . . . . . 154
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275 Rear Axle (cont'd)
Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Rear Camera Mirror . . . . . . . . . . . . . . . . . 34
Rear Climate Control System . . . . . . 162
Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Rear Storage . . . . . . . . . . . . . . . . . . . . . . . . 101
Rear Vision Camera (RVC) . . . . . . . . . 219
Rear Window Washer/Wiper . . . . . . . 107
Rearview Mirrors Automatic Dimming . . . . . . . . . . . . . . . . 34
Reclining Seatbacks . . . . . . . . . . . . . . . . . 45
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . . . . . 349
Records Maintenance . . . . . . . . . . . . . . . . . . . . . . 351
Recreational Vehicle Towing . . . . . . . 326
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Remote Vehicle Start . . . . . . . . . . . . . . . . 15
Replacement Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Replacement Parts (cont'd)
Maintenance . . . . . . . . . . . . . . . . . . . . . . 350
Replacing Airbag System . . . . . . . . . . . . 78
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . . . . . . . . . . . . 94
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . . . . . 66
Reporting Safety Defects Canadian Government . . . . . . . . . . . . 367
General Motors . . . . . . . . . . . . . . . . . . . 367
U.S. Government . . . . . . . . . . . . . . . . . . 366
Restraints Where to Put . . . . . . . . . . . . . . . . . . . . . . . . 85
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . . . . . . . 188
Reverse Tilt Mirrors . . . . . . . . . . . . . . . . . 33
Ride Control Systems Magnetic . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Roads Driving, Wet . . . . . . . . . . . . . . . . . . . . . . . 175
Roadside Service . . . . . . . . . . . . . . . . . . . . 360
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Roof Rack System . . . . . . . . . . . . . . . . . . 103
Rotation, Tires . . . . . . . . . . . . . . . . . . . . . . 304
Routing, Engine Drive Belt . . . . . . . . . 355
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191