2020 CADILLAC CT5 Owner's Manual

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-13060105) -
2020 - CRC - 2/14/20
320 TECHNICAL DATA
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . . . . . . 320
Service Parts Identification . . . . . . 320
Vehicle Data
Capacities and Specifications . . . . 321
Engine Drive Belt Routing . . . . . . . 323
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on the
driver side of the vehicle. It can be
seen through the windshield from
outside. The Vehicle Identification
Number (VIN) also appears on the
Vehicle Certification and Service Parts
labels and certificates of title and
registration.
Engine Identification
The eighth character in the VIN is the
engine code. This code identifies the
vehicle's engine, specifications, and
replacement parts. See “EngineSpecifications”
underCapacities and
Specifications 0321 for the vehicle's
engine code.
Service Parts Identification
There may be a large barcode on the
certification label on the center pillar
that you can scan for the following
information:
. Vehicle Identification
Number (VIN)
. Model designation
. Paint information
. Production options
If there is not a large barcode on
this label, then you will find this same
information on a label inside of the
trunk.

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TECHNICAL DATA 321
Vehicle Data
Capacities and Specifications
The following approximate capacities are given in metric and English conversions. SeeRecommended Fluids and Lubricants
0 317 for more information.
Application Capacities
Metric English
Air Conditioning Refrigerant For the air conditioning system refrigerant type and charge amount, see the refrigerant label under thehood. See your dealer for more information.
Brake Fluid 0.4 L 0.4 qt
Engine Cooling System* 2.0L L4 Engine 10.4 L 11.0 qt
3.0L V6 Engine with Rear Wheel Drive 12.1 L 12.8 qt
3.0L V6 Engine with All-Wheel Drive 12.3 L 13.0 qt
3.0L V6 Engine Intercoolers 3.1 L 3.3 qt
Engine Oil with Filter 2.0L L4 Engine 5.0 L 5.3 qt
3.0L V6 Engine RWD 5.7 L 6.0 qt
3.0L V6 Engine AWD 6.2 L 6.5 qt
Front Axle 0.40 L 0.42 qt

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-13060105) -
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322 TECHNICAL DATA
ApplicationCapacities
Metric English
Rear Axle Open Differential - Small 0.75 L 0.79 qt
Open Differential - Large 1.0 L 1.0 qt
Mechanical Limited Slip 1.0 L 1.0 qt
Electronic Limited Slip 1.5 L 1.5 qt
Fuel Tank 66.0 L 17.5 gal
Transfer Case –AWD 0.80 L 0.85 qt
Wheel Nut Torque 190 Y140 lb ft
All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual.
Recheck fluid level after filling.
*Engine cooling system capacity values are based on the entire cooling system and its components.
Engine Specifications
Engine VIN CodeTransmission Spark Plug Gap
2.0L L4 Engine (LSY) KAutomatic0.65–0.75 mm (0.025–0.029 in)
3.0L V6 Engine (LGY) WAutomatic0.65–0.75 mm (0.025–0.029 in)
Spark plug gaps are preset by the manufacturer. Re-gapping the spark plug is not recommended and can damage the
spark plug.

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-13060105) -
2020 - CRC - 2/14/20
TECHNICAL DATA 323
Engine Drive Belt Routing
2.0L L4 Engine
3.0L V6 Engine

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-13060105) -
2020 - CRC - 2/14/20
324 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 324
Customer Assistance Offices . . . . 326
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 326
Online Owner Center . . . . . . . . . . . . . 327
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 327
Roadside Service . . . . . . . . . . . . . . . . . 328
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 329
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 330
Collision Damage Repair . . . . . . . . . 331
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 333
Radio Frequency Statement . . . . . 334
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 334
Reporting Safety Defects to the Canadian Government . . . . . . . . . 334
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 335
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 335
Event Data Recorders . . . . . . . . . . . . 336
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Infotainment System . . . . . . . . . . . . . 337
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the
best intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.

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CUSTOMER INFORMATION 325
STEP TWO :If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Cadillac Customer Assistance Center
at 1-800–458–8006. In Canada, call
the Canadian Cadillac Customer Care
Centre at 1-888-446-2000.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance representative:
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and present
mileage.
When contacting Cadillac, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners : Both
General Motors and your dealer are
committed to making sure you are
completely satisfied with the new
vehicle. However, if you continue to
remain unsatisfied after following the
procedure outlined in Steps One and
Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered by
BBB National Programs, Inc. to settle
automotive disputes regarding vehicle
repairs or the interpretation of the
New Vehicle Limited Warranty.
Although you may be required to
resort to this informal dispute
resolution program prior to filing a
court action, use of the program is
free of charge and your case will
generally be heard within 40 days.
If you do not agree with the decision
given in your case, you may reject it
and proceed with any other venue for
relief available to you. You may contact the BBB Auto Line
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line Program
BBB National Programs, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of Columbia.
Eligibility is limited by vehicle age,
mileage, and other factors. General
Motors reserves the right to change
eligibility limitations and/or
discontinue its participation in this
program.
STEP THREE
—Canadian Owners :
In the event that you do not feel your
concerns have been addressed after
following the procedure outlined in
Steps One and Two, General Motors of
Canada Company wants you to be
aware of its participation in a

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326 CUSTOMER INFORMATION
no-charge mediation/arbitration
program. General Motors of Canada
Company has committed to binding
arbitration of owner disputes involving
factory-related vehicle service claims.
The program provides for the review
of the facts involved by an impartial
third party arbiter, and may include
an informal hearing before the arbiter.
The program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the Cadillac Customer Care Centre,
1-888-446-2000, or write to:General Motors Cadillac Customer
Care Centre
General Motors of Canada Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Cadillac encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Cadillac, the letter
should be addressed to:
United States and Puerto Rico
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Service: 1-800-224-1400From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Company
Cadillac Customer Care Centre, Mail
Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.cadillaccanada.ca
1-888-446-2000 (English/French)
Cadillac Roadside Service:
1-800-882-1112
Overseas
Contact the local General Motors
Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones (TTYs),
Cadillac has TTY equipment available
at its Customer Assistance Center. Any
TTY user can communicate with

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CUSTOMER INFORMATION 327
Cadillac by dialing: 1-800-833-2622.
TTY users in Canada can dial
1-800-263-3830.
Online Owner Center
The Cadillac Owner Center (U.S.)
my.cadillac.com
Learn more about your vehicle
features, shop for and manage your
connected services and OnStar plans,
and access diagnostic information
specific to your vehicle.
Membership Benefits
E:Download owner’s manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View service records from your
dealership and add your own.
D: Select a dealer and view
locations, maps, phone numbers, and
hours.
r: Track your vehicle’s warranty
information.
J: View active recalls or search by
Vehicle Identification Number (VIN).
See Vehicle Identification Number (VIN)
0 320.
H:Manage your profile and payment
information. View your GM Rewards
Card earnings and My Cadillac
Rewards points.
F: Chat with online help
representatives.
Visit my.cadillac.com and create an
account today.
Cadillac Owner Centre (Canada)
mycadillac.ca
Visit the Cadillac Owner Centre at
mycadillac.ca (English) or
my.cadillac.ca (French) to access
similar benefits to the U.S. site.
GM Mobility
Reimbursement Program
This program is available to qualified
applicants for cost reimbursement, up
to certain limits, of eligible
aftermarket adaptive equipment
required for the vehicle, such as hand
controls or a wheelchair/scooter lift
for the vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has a
Mobility program. See www.gm.ca or
call 1-800-GM-DRIVE (800-463-7483)
for details. TTY users call
1-800-263-3830.