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330 Customer Information To learn about the GM Mobility
program, see www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program For U.S.-purchased vehicles, call
1-800-252-1112; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready: .
Your name, home address, and
home telephone number
.
Telephone number of your
location
.
Location of the vehicle
.
Model, year, color, and license
plate number of the vehicle
.
Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.
Description of the problem
Coverage Services are provided for the
duration of the vehicle ’ s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Buick reserve the right to make any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Buick reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided .
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.
Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.
Emergency Tow from a Public
Road or Highway: Tow to the
nearest Buick dealer for
warranty service, or if the vehicle
was in a crash and cannot be

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Customer Information 331driven. Assistance is not given
when the vehicle is stuck in
sand, mud, or snow.
.
Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.
Battery Jump Start: Service to
jump start a dead battery.
.
Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws. .
Legal fines.
.
Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles .
Fuel Delivery: Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.
.
Lock-Out Service: Vehicle
registration is required.
.
Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required. Once authorization has been
received, the Roadside
Assistance advisor will help you
make arrangements and explain
how to receive payment.
.
Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant

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332 Customer Information of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada), extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “ Limited Warranty and
Owner Assistance Information ”
furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area. Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,

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Customer Information 333insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program
Information All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 337www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and
Recalls Division
80 Noel Street
Gatineau ,
QC J8Z 0A1
Reporting Safety Defects
to General Motors In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-521-7300,
or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232 – 5136
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write: General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-200-28425 or
01-800-466-0818.
In other Central America and
Caribbean Countries, call
52-722-236-0680.
Vehicle Data
Recording and
Privacy The vehicle has a number of
computers that record information
about the vehicle ’ s performance and
how it is driven or used. For
example, the vehicle uses computer
modules to monitor and control
engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle or to help GM
improve safety or features. Some
modules may also store data about
how the vehicle is operated, such as
rate of fuel consumption or average
speed. These modules may retain
personal preferences, such as radio
presets, seat positions, and
temperature settings.

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350 Connected Services vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle ’ s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, by using the myBuick
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyBuick Mobile App (If Available)
Download the myBuick mobile app
to compatible Apple and Android
smartphones. Buick users can
access the following services from a
smartphone:
.
Remotely start/stop the vehicle,
if factory-equipped.
.
Lock/unlock doors, if equipped
with automatic locks.
.
Activate the horn and lamps. .
Check the vehicle ’ s fuel level,
oil life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
.
Send destinations to the vehicle.
.
Locate the vehicle on a map
(U.S. market only).
.
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
.
Locate a dealer and schedule
service.
.
Request roadside assistance.
.
Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
.
Connect with Buick on social
media.
Features are subject to change. For
myBuick mobile app information and
compatibility, see my.buick.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics By monitoring and reporting on the
vehicle ’ s key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.buick.com. Message and data
rates may apply.

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Index 353Cleaning
Exterior Care . . . . . . . . . . . . . . . . . 300
Interior Care . . . . . . . . . . . . . . . . . . 304
Climate Control Systems
Dual Automatic . . . . . . . . . . . . . . . 153
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Cluster, Instrument . . . . . . . . . . . . . 105
Collision Damage Repair . . . . . . . 333
Compact Spare Tire . . . . . . . . . . . . 292
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . . . 87
Compass . . . . . . . . . . . . . . . . . . . . . . . . 98
Connected Services
Connections . . . . . . . . . . . . . . . . . . 349
Diagnostics . . . . . . . . . . . . . . . . . . . 350
Navigation . . . . . . . . . . . . . . . . . . . . 348
Connections
Connected Services . . . . . . . . . . 349
Control
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 188
Control of a Vehicle . . . . . . . . . . . . . 163
Convenience Net . . . . . . . . . . . . . . . . 92
Convex Mirrors . . . . . . . . . . . . . . . . . . 27
Coolant
Engine Temperature Gauge . . . 111 Coolant (cont'd)
Engine Temperature
Warning Light . . . . . . . . . . . . . . . 120
Cooling . . . . . . . . . . . . . . . . . . . . 153, 156
Cooling System . . . . . . . . . . . . . . . . . 243
Courtesy Lamps . . . . . . . . . . . . . . . . 149
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 332
Cover
Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Cruise Control . . . . . . . . . . . . . . . . . . 190
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Cruise Control, Adaptive . . . . . . . . 192
Cupholders . . . . . . . . . . . . . . . . . . . . . . 87
Customer Assistance . . . . . . . . . . . 329
Offices . . . . . . . . . . . . . . . . . . . . . . . . 328
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 329
Customer Information
Publications Ordering
Information . . . . . . . . . . . . . . . . . . 335
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 326
Cybersecurity . . . . . . . . . . . . . . . . . . . 338
D
Damage Repair, Collision . . . . . . . 333
Danger, Warning, and Caution . . . . 3 Data Collection
Infotainment System . . . . . . . . . . 339
OnStar . . . . . . . . . . . . . . . . . . . . . . . 339
Data Recorders, Event . . . . . . . . . 338
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 146
Defensive Driving . . . . . . . . . . . . . . . 163
Delayed Locking . . . . . . . . . . . . . . . . . 18
Diagnostics
Connected Services . . . . . . . . . . 350
Distracted Driving . . . . . . . . . . . . . . . 162
Dome Lamps . . . . . . . . . . . . . . . . . . . 149
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . 123
Delayed Locking . . . . . . . . . . . . . . . . 18
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Power Locks . . . . . . . . . . . . . . . . . . . . 18
Drive Belt Routing, Engine . . . . . . 325
Drive Systems
All-Wheel Drive . . . . . . . . . . 185, 252
Driver Assistance Systems . . . . . 200
Driver Behavior . . . . . . . . . . . . . . . . . 161
Driver Information
Center (DIC) . . . . . . . . . . . . . 123, 126
Driving
Assistance Systems . . . . . . . . . . 207
Better Fuel Economy . . . . . . . . . 162

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Index 355Front Fog Lamp
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Front Seats
Heated and Ventilated . . . . . . . . . . 41
Front Storage . . . . . . . . . . . . . . . . . . . . 88
Fuel
Additives . . . . . . . . . . . . . . . . . . . . . 216
Economy, Driving for Better . . . 162
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 218
Filling the Tank . . . . . . . . . . . . . . . 217
Foreign Countries . . . . . . . . . . . . 216
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 109
Low Fuel Warning Light . . . . . . . 122
Prohibited Fuels . . . . . . . . . . . . . . 216
Recommended . . . . . . . . . . 215, 216
Top Tier . . . . . . . . . . . . . . . . . . . . . . 215
Fuses
Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 258
Fuses and Circuit Breakers . . . 258
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 261
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 263
G
Garage Door Opener . . . . . . . . . . . 140 Garage Door Opener (cont'd)
Programming . . . . . . . . . . . . . . . . . 140
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 254
Gauges
Engine Coolant
Temperature . . . . . . . . . . . . . . . . . 111
Engine Oil Temperature . . . . . . . .110
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Odometer . . . . . . . . . . . . . . . . . . . . . 108
Speedometer . . . . . . . . . . . . . . . . . 108
Tachometer . . . . . . . . . . . . . . . . . . . 108
Trip Odometer . . . . . . . . . . . . . . . . 108
Voltmeter . . . . . . . . . . . . . . . . . . . . . .112
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . 104
General Information
Service and Maintenance . . . . . 309
Towing . . . . . . . . . . . . . . . . . . . . . . . . 219
Vehicle Care . . . . . . . . . . . . . . . . . . 230
Glove Box . . . . . . . . . . . . . . . . . . . . . . . 87
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 329
H Halogen Bulbs . . . . . . . . . . . . . . . . . . 256
Hazard Warning Flashers . . . . . . . 147
Head Restraints . . . . . . . . . . . . . . . . . 34
Head-up Display . . . . . . . . . . . . . . . . 129 Headlamps
Aiming . . . . . . . . . . . . . . . . . . . . . . . . 255
Automatic . . . . . . . . . . . . . . . . . . . . . 147
Bulb Replacement . . . . . . . . . . . . 256
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . 146
Flash-to-Pass . . . . . . . . . . . . . . . . . 146
High Intensity Discharge
(HID) Lighting . . . . . . . . . . . . . . . 256
High-Beam On Light . . . . . . . . . . 122
High/Low Beam Changer . . . . . 146
Lamps On Reminder . . . . . . . . . 123
Washer . . . . . . . . . . . . . . . . . . . . . . . . . 98
Heated
Rear Seats . . . . . . . . . . . . . . . . . . . . . 45
Steering Wheel . . . . . . . . . . . . . . . . . 95
Heated and Ventilated Front
Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Heated Mirrors . . . . . . . . . . . . . . . . . . . 28
Heater
Engine . . . . . . . . . . . . . . . . . . . . . . . . 178
Heating . . . . . . . . . . . . . . . . . . . . 153, 156
High-Beam On Light . . . . . . . . . . . . 122
Hill and Mountain Roads . . . . . . . . 167
Hill Start Assist (HSA) . . . . . . . . . . 188
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95