2020 BUICK ENVISION ESP

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555857) - 2020 - CRC - 3/12/19
Vehicle Care 283Warning (Continued)developed for the vehicle, and
have them properly installed by a
GM certified technician.
See Buying New Tires 0 281 and
Accessories and Modifications
0 231 .
Uniform Tire Quality
Grading The following information relates
to the system developed by the
United States National Highway
Traffic Safety Administration
(NHTSA), which grades tires by
treadwear, traction, and
temperature performance. This
applies only to vehicles sold in
the United States. The grades
are molded on the sidewalls of
most passenger car tires. The
Uniform Tire Quality Grading
(UTQG) system does not apply
to deep tread, winter tires, compact spare tires, tires with
nominal rim diameters of
10 to 12 inches (25 to 30 cm),
or to some limited-production
tires.
While the tires available on
General Motors passenger cars
and light trucks may vary with
respect to these grades, they
must also conform to federal
safety requirements and
additional General Motors Tire
Performance Criteria (TPC)
standards.
Quality grades can be found
where applicable on the tire
sidewall between tread shoulder
and maximum section width. For
example:
Treadwear 200 Traction AA
Temperature A
All Passenger Car Tires Must
Conform to Federal Safety
Requirements In Addition To
These Grades. Treadwear
The treadwear grade is a
comparative rating based on the
wear rate of the tire when tested
under controlled conditions on a
specified government test
course. For example, a tire
graded 150 would wear one and
one-half (1½) times as well on
the government course as a tire
graded 100. The relative
performance of tires depends
upon the actual conditions of
their use, however, and may
depart significantly from the
norm due to variations in driving
habits, service practices and
differences in road
characteristics and climate.
Traction
The traction grades, from
highest to lowest, are AA, A, B,
and C. Those grades represent
the tire's ability to stop on wet
pavement as measured under
controlled conditions on

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555857) - 2020 - CRC - 3/12/19
284 Vehicle Care specified government test
surfaces of asphalt and
concrete. A tire marked C may
have poor traction performance.
Warning: The traction grade
assigned to this tire is based on
straight-ahead braking traction
tests, and does not include
acceleration, cornering,
hydroplaning, or peak traction
characteristics.
Temperature
The temperature grades are A
(the highest), B, and C,
representing the tire's resistance
to the generation of heat and its
ability to dissipate heat when
tested under controlled
conditions on a specified indoor
laboratory test wheel. Sustained
high temperature can cause the
material of the tire to degenerate
and reduce tire life, and
excessive temperature can lead
to sudden tire failure. The grade
C corresponds to a level of performance which all
passenger car tires must meet
under the Federal Motor Safety
Standard No. 109. Grades B and
A represent higher levels of
performance on the laboratory
test wheel than the minimum
required by law. Warning: The
temperature grade for this tire is
established for a tire that is
properly inflated and not
overloaded. Excessive speed,
underinflation, or excessive
loading, either separately or in
combination, can cause heat
buildup and possible tire failure.
Wheel Alignment and Tire
Balance The tires and wheels were aligned
and balanced at the factory to
provide the longest tire life and best
overall performance. Adjustments to
wheel alignment and tire balancing
are not necessary on a regular
basis. Consider an alignment check
if there is unusual tire wear or the vehicle is significantly pulling to one
side or the other. Some slight pull to
the left or right, depending on the
crown of the road and/or other road
surface variations such as troughs
or ruts, is normal. If the vehicle is
vibrating when driving on a smooth
road, the tires and wheels may need
to be rebalanced. See your dealer
for proper diagnosis.
Wheel Replacement Replace any wheel that is bent,
cracked, or badly rusted or
corroded. If wheel nuts keep coming
loose, the wheel, wheel bolts, and
wheel nuts should be replaced.
If the wheel leaks air, replace it.
Some aluminum wheels can be
repaired. See your dealer if any of
these conditions exist.
Your dealer will know the kind of
wheel that is needed.
Each new wheel should have the
same load-carrying capacity,
diameter, width, offset, and be
mounted the same way as the one it
replaces.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555857) - 2020 - CRC - 3/12/19
Vehicle Care 285Replace wheels, wheel bolts, wheel
nuts, or Tire Pressure Monitor
System (TPMS) sensors with new
GM original equipment parts.
{ WarningUsing the wrong replacement
wheels, wheel bolts, or wheel
nuts can be dangerous. It could
affect the braking and handling of
the vehicle. Tires can lose air,
and cause loss of control, causing
a crash. Always use the correct
wheel, wheel bolts, and wheel
nuts for replacement.
Caution
The wrong wheel can also cause
problems with bearing life, brake
cooling, speedometer or
odometer calibration, headlamp
aim, bumper height, vehicle
ground clearance, and tire or tire
chain clearance to the body and
chassis. Used Replacement Wheels
{ WarningReplacing a wheel with a used
one is dangerous. How it has
been used or how far it has been
driven may be unknown. It could
fail suddenly and cause a crash.
When replacing wheels, use a
new GM original equipment
wheel.
Tire Chains
{ WarningDo not use tire chains. There is
not enough clearance. Tire chains
used on a vehicle without the
proper amount of clearance can
cause damage to the brakes,
suspension, or other vehicle
parts. The area damaged by the
tire chains could cause loss of
control and a crash.
(Continued) Warning (Continued) Use another type of traction
device only if its manufacturer
recommends it for the vehicle's
tire size combination and road
conditions. Follow that
manufacturer's instructions. To
avoid vehicle damage, drive slow
and readjust or remove the
traction device if it contacts the
vehicle. Do not spin the wheels.
If traction devices are used, install
them on the front tires.
If a Tire Goes Flat It is unusual for a tire to blow out
while driving, especially if the tires
are maintained properly. See Tires
0 265 . If air goes out of a tire, it is
much more likely to leak out slowly.
But if there ever is a blowout, here
are a few tips about what to expect
and what to do:
If a front tire fails, the flat tire
creates a drag that pulls the vehicle
toward that side. Take your foot off

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555857) - 2020 - CRC - 3/12/19
292 Vehicle Care
Compact Spare Tire
{ WarningDriving with more than one
compact spare tire at a time could
result in loss of braking and
handling. This could lead to a
crash and you or others could be
injured. Use only one compact
spare tire at a time.
If this vehicle has a compact spare
tire, it was fully inflated when new;
however, it can lose air over time.
Check the inflation pressure
regularly. It should be 420 kPa
(60 psi).
Stop as soon as possible and check
that the spare tire is correctly
inflated after being installed on the
vehicle. The compact spare tire is
designed for temporary use only.
The vehicle will perform differently
with the spare tire installed and it is
recommended that the vehicle
speed be limited to 80 km/h
(50 mph). To conserve the tread of the spare tire, have the standard tire
repaired or replaced as soon as
convenient and return the spare tire
to the storage area.
When using a compact spare tire,
the AWD (if equipped), ABS, and
Traction Control systems may
engage until the spare tire is
recognized by the vehicle,
especially on slippery roads. Adjust
driving to reduce possible
wheel slip.
CautionWhen the compact spare is
installed, do not take the vehicle
through an automatic car wash
with guide rails. The compact
spare can get caught on the rails
which can damage the tire, wheel,
and other parts of the vehicle.
Do not use the compact spare on
other vehicles. Do not mix the compact spare tire or
wheel with other wheels or tires.
They will not fit. Keep the spare tire
and its wheel together.
CautionTire chains will not fit the compact
spare. Using them can damage
the vehicle and the chains. Do not
use tire chains on the compact
spare.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555857) - 2020 - CRC - 3/12/19
Vehicle Care 307Instrument Panel, Leather,
Vinyl, Other Plastic Surfaces,
Low Gloss Paint Surfaces, and
Natural Open Pore Wood
Surfaces Use a soft microfiber cloth
dampened with water to remove
dust and loose dirt. For a more
thorough cleaning, use a soft
microfiber cloth dampened with a
mild soap solution.
CautionSoaking or saturating leather,
especially perforated leather, as
well as other interior surfaces,
may cause permanent damage.
Wipe excess moisture from these
surfaces after cleaning and allow
them to dry naturally. Never use
heat, steam, or spot removers. Do
not use cleaners that contain
silicone or wax-based products.
Cleaners containing these
solvents can permanently change
(Continued) Caution (Continued) the appearance and feel of
leather or soft trim, and are not
recommended.
Do not use cleaners that increase
gloss, especially on the instrument
panel. Reflected glare can decrease
visibility through the windshield
under certain conditions.
CautionUse of air fresheners may cause
permanent damage to plastics
and painted surfaces. If an air
freshener comes in contact with
any plastic or painted surface in
the vehicle, blot immediately and
clean with a soft cloth dampened
with a mild soap solution.
Damage caused by air fresheners
would not be covered by the
vehicle warranty. Cargo Cover and
Convenience Net If equipped, wash with warm water
and mild detergent. Do not use
chlorine bleach. Rinse with cold
water, and then dry completely.
Care of Seat Belts Keep belts clean and dry.
{ WarningDo not bleach or dye seat belt
webbing. It may severely weaken
the webbing. In a crash, they
might not be able to provide
adequate protection. Clean and
rinse seat belt webbing only with
mild soap and lukewarm water.
Allow the webbing to dry.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555857) - 2020 - CRC - 2/25/19
Service and Maintenance 309
Service and
Maintenance General Information General Information . . . . . . . . . . 309
Maintenance Schedule Maintenance Schedule . . . . . . . 311
Special Application Services Special Application
Services . . . . . . . . . . . . . . . . . . . . 316
Additional Maintenance
and Care Additional Maintenance
and Care . . . . . . . . . . . . . . . . . . . . 317
Recommended Fluids,
Lubricants, and Parts Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . 320
Maintenance Replacement
Parts . . . . . . . . . . . . . . . . . . . . . . . . 321
Maintenance Records
Maintenance Records . . . . . . . . 322 General Information Your vehicle is an important
investment. This section describes
the required maintenance for the
vehicle. Follow this schedule to help
protect against major repair
expenses resulting from neglect or
inadequate maintenance. It may
also help to maintain the value of
the vehicle if it is sold. It is the
responsibility of the owner to have
all required maintenance performed.
Your dealer has trained technicians
who can perform required
maintenance using genuine
replacement parts. They have
up-to-date tools and equipment for
fast and accurate diagnostics. Many
dealers have extended evening and
Saturday hours, courtesy
transportation, and online
scheduling to assist with service
needs.
Your dealer recognizes the
importance of providing
competitively priced maintenance
and repair services. With trained
technicians, the dealer is the place for routine maintenance such as oil
changes and tire rotations and
additional maintenance items like
tires, brakes, batteries, and wiper
blades.
CautionDamage caused by improper
maintenance can lead to costly
repairs and may not be covered
by the vehicle warranty.
Maintenance intervals, checks,
inspections, recommended fluids,
and lubricants are important to
keep the vehicle in good working
condition.
Do not have chemical flushes that
are not approved by GM
performed on the vehicle. The
use of flushes, solvents, cleaners,
or lubricants that are not
approved by GM could damage
the vehicle, requiring expensive
repairs that are not covered by
the vehicle warranty.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555857) - 2020 - CRC - 2/25/19
310 Service and Maintenance The Tire Rotation and Required
Services are the responsibility of the
vehicle owner. It is recommended to
have your dealer perform these
services every 12 000 km/7,500 mi.
Proper vehicle maintenance helps to
keep the vehicle in good working
condition, improves fuel economy,
and reduces vehicle emissions.
Because of the way people use
vehicles, maintenance needs vary.
There may need to be more
frequent checks and services. The
Additional Required Services -
Normal are for vehicles that:
.
Carry passengers and cargo
within recommended limits on
the Tire and Loading Information
label. See Vehicle Load Limits
0 169 .
.
Are driven on reasonable road
surfaces within legal driving
limits.
.
Use the recommended fuel. See
Recommended Fuel (2.5L
Engine) 0 216 or
Recommended Fuel (2.0L
Engine) 0 215 . Refer to the information in the
Maintenance Schedule Additional
Required Services - Normal chart.
The Additional Required Services -
Severe are for vehicles that are:
.
Mainly driven in heavy city traffic
in hot weather.
.
Mainly driven in hilly or
mountainous terrain.
.
Frequently towing a trailer.
.
Used for high speed or
competitive driving.
.
Used for taxi, police, or delivery
service.
Refer to the information in the
Maintenance Schedule Additional
Required Services - Severe chart.
{ Warning
Performing maintenance work can
be dangerous and can cause
serious injury. Perform
maintenance work only if the
required information, proper tools,
(Continued) Warning (Continued) and equipment are available.
If they are not, see your dealer to
have a trained technician do the
work. See Doing Your Own
Service Work 0 231 .

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555857) - 2020 - CRC - 2/25/19
326 Customer Information
Customer
Information Customer Information Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 326
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 328
Customer Assistance for Text
Telephone (TTY) Users . . . . . 329
Online Owner Center . . . . . . . . . 329
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 329
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 330
Scheduling Service
Appointments . . . . . . . . . . . . . . . 331
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 332
Collision Damage Repair . . . . . 333
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 335
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 335 Reporting Safety Defects Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 336
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 336
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 337
Vehicle Data Recording and
Privacy Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 337
Cybersecurity . . . . . . . . . . . . . . . . . 338
Event Data Recorders . . . . . . . . 338
OnStar . . . . . . . . . . . . . . . . . . . . . . . 339
Infotainment System . . . . . . . . . . 339 Customer Information Customer Satisfaction
Procedure Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be