2020 BUICK ENCORE GX phone

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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188 Infotainment System
“Address”:Begin a dialog to enter
a specific destination address,
which includes the entire address
consisting of the house number,
street name, city, state/province,
and country. Do not include the
ZIP code.
“Place of Interest” :Begin a dialog
to enter a destination Place of
Interest category or major
brand name.
The name must be precisely
spoken. Nicknames or short names
for the businesses will not likely be
found. Lesser known businesses
might have to be located by
category, such as fast food, hotels,
or banks.
“Navigate to Contact” :Begin a
dialog to enter a specific destination
contact name.
“Cancel Route” :End route
guidance.
“Take Me Home” :Create a route
to a stored home location.Voice Recognition for the
Phone
“Call ” :Initiate a
call to a stored contact. The
command may include location if
the contact has location numbers
stored.
“Call At Home,” “At
Work,” “On Mobile,” or“On
Other” :Initiate a call to a stored
contact and location at home, at
work, on mobile device, or on
another phone.
“Call ” :
Initiate a call to a cell phone number
of seven digits, 10 digits, or three
digit emergency numbers.
“Pair Phone” :Begin the Bluetooth
pairing process. Follow the
instructions on the infotainment
display.
“Redial” :Initiate a call to the last
dialed number.
“Switch Phone” :Select a different
connected cell phone for outgoing
calls. “Voice Keypad”
:Begin a dialog to
enter special numbers like
international numbers. The numbers
can be entered in groups of digits
with each group of digits being
repeated back by the system. If the
group of digits is not correct, the
command “Delete”will remove the
last group of digits and allow them
to be re-entered. Once the entire
number has been entered, the
command “Call”will start dialing the
number.
Phone Assistant Voice
Recognition
Press and holdgon the steering
wheel controls to pass through and
launch Google phone assistant
or Siri.
For the low radio, whether
connected by Bluetooth or phone
projection, the only available voice
recognition is either Siri (iPhone) or
the Google Assistant (Android).

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Phone
Bluetooth (Overview)
The Bluetooth-capable system can
interact with many mobile devices,
allowing:
.Placement and receipt of calls in
a hands-free mode.
. Sharing of the device’s address
book or contact list with the
vehicle.
To minimize driver distraction,
before driving, and with the vehicle
parked:
. Become familiar with the
features of the mobile device.
Organize the phone book and
contact lists clearly and delete
duplicate or rarely used entries.
If possible, program speed dial
or other shortcuts.
. Review the controls and
operation of the infotainment
system. .
Pair mobile device(s) to the
vehicle. The system may not
work with all mobile devices.
See “Pairing” later in this
section.
Vehicles with a Bluetooth system
can use a Bluetooth-capable mobile
device with a Hands-Free Profile to
make and receive phone calls. The
infotainment system and voice
recognition are used to control the
system. The system can be used
while the ignition is on or in ACC/
ACCESSORY. The range of the
Bluetooth system can be up to 9.1 m
(30 ft). Not all mobile devices
support all functions and not all
mobile devices work with the
Bluetooth system. See
my.buick.com for more information
about compatible mobile devices.
Controls
Use the controls on the center stack
and the steering wheel to operate
the Bluetooth system. Steering Wheel Controls
g:
Press to answer incoming calls
and start voice recognition on your
connected Bluetooth mobile device.
i: Press to end a call, decline a
call, or cancel an operation. Press
to mute or unmute the infotainment
system when not on a call.
Infotainment System Controls
For information about how to
navigate the menu system using the
infotainment controls, see Using the
System 0155.
Audio System
When using the Bluetooth mobile
device system, sound comes
through the vehicle's front audio
system speakers and overrides the
audio system. The volume level
while on a mobile device call can be
adjusted by pressing the steering
wheel controls or the volume control
on the center stack. The adjusted
volume level remains in memory for
later calls. The volume cannot be
lowered beyond a certain level.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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190 Infotainment System
Bluetooth (Pairing and
Using a Phone)
Pairing
A Bluetooth-enabled mobile device
must be paired to the Bluetooth
system and then connected to the
vehicle before it can be used. See
the mobile device manufacturer's
user guide for Bluetooth functions
before pairing the device.
Pairing Information
.If no mobile device has been
connected, the Phone main
page on the infotainment display
will show the Connect Phone
option. Touch this option to
connect. Another way to connect
is to touch the Phones tab at the
top right of the display and then
touch Add Phone.
. A Bluetooth smartphone with
music capability can be paired to
the vehicle as a smartphone and
a music player at the same time.
. Up to 10 devices can be paired
to the Bluetooth system. .
The pairing process is disabled
when the vehicle is moving.
. Pairing only needs to be
completed once, unless the
pairing information on the cell
phone changes or the cell phone
is deleted from the system.
. If multiple paired cell phones are
within range of the system, the
system connects to the paired
cell phone that is set to First to
Connect. If there is no cell
phone set to First to Connect, it
will link to the cell phone which
was used last. To link to a
different paired cell phone, see
“Linking to a Different Phone”
later in this section.
Pairing a Phone 1. Make sure Bluetooth has been enabled on the cell phone
before the pairing process is
started.
2. Touch the Phone icon on the Home Page or the phone icon
on the shortcut tray near the
bottom of the display. 3. Touch Phones at the top of the
infotainment display. There is
also a Connect Phones option
in the middle of the Phone
display which will shortcut to
the Phone List menu.
4. Touch Add Phone.
5. Select the vehicle name shown on the infotainment display
from your cell phone’s
Bluetooth Settings list.
6. Follow the instructions on the cell phone to confirm the
six-digit code showing on the
infotainment display and touch
Pair. The code on the cell
phone and infotainment display
will need to be acknowledged
for a successful pair.
7. Start the pairing process on the cell phone to be paired to the
vehicle. See the cell phone
manufacturer's user guide for
information on this process.
Once the cell phone is paired,
it will show under Connected.

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8. If the vehicle name does notappear on your cell phone,
there are a few ways to start
the pairing process over:
.Turn the cell phone off and
then back on.
. Go back to the beginning of
the Phone menus on the
infotainment display and
restart the pairing process.
. Reset the cell phone, but
this step should be done as
a last effort.
9. If the cell phone prompts to accept connection or allow
phone book download, touch
Always Accept and Allow. The
phone book may not be
available if not accepted.
10. Repeat Steps 1−8 to pair additional cell phones.
First to Connect Paired Phones
If multiple paired cell phones are
within range of the system, the
system connects to the paired cell
phone that is set as First to Connect. To enable a paired cell
phone as the First to Connect
phone:
1. Make sure the cell phone is turned on.
2. Touch Settings, then touch System.
3. Touch Phones to access all paired and all connected cell
phones and mobile devices.
4. Touch the information icon to the right of the cell phone to
open the cell phone’s
settings menu.
5. Touch the First to Connect option, to enable the setting for
that device.
Cell phones and mobile devices can
be added, removed, connected, and
disconnected. A sub-menu will
display whenever a request is made
to add or manage cell phones and
mobile devices.
Secondary Phone
A cell phone can be enabled as a
Secondary Phone by touching the
information icon to the right of the paired cell phone name to open the
phone settings menu. If a cell phone
is enabled as a Secondary Phone, it
can connect simultaneously
alongside another Bluetooth mobile
device. In doing so, the Secondary
Phone will be labeled as Incoming
Calls. This means the mobile device
can only receive calls. The Address
Book of a Secondary Phone will not
be available and hands-free
outgoing calls cannot be placed
using this cell phone.
If needed, touch the Secondary
Phone while in the Phones list to
swap it into the Outgoing and
Incoming role. This role makes it
possible to place outgoing calls from
the Contacts and Recents list.
Listing All Paired and Connected
Phones
1. Touch the Phone icon on the Home Page or the phone icon
on the shortcut tray near the
bottom of the display.
2. Touch Phones.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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192 Infotainment System
Disconnecting a Connected Phone1. Touch the Phone icon on the Home Page.
2. Touch Phones.
3. Touch the information icon next to the connected cell phone or
mobile device to show the cell
phone’s or mobile device’s
information display.
4. Touch Disconnect.
Deleting a Paired Phone 1. Touch the Phone icon on the Home Page or the phone icon
on the shortcut tray near the
bottom of the display.
2. Touch Phones.
3. Touch the information icon next to the connected cell phone to
display the cell phone’s or
mobile device’s information
display.
4. Touch Forget Device. Linking to a Different Phone
To link to a different cell phone, the
new cell phone must be in the
vehicle and paired to the Bluetooth
system.
1. Touch the Phone icon on the Home Page or the phone icon
on the shortcut tray near the
bottom of the display.
2. Touch Phones.
3. Touch the new cell phone to link to from the not connected
phone list. See “First to
Connect Paired Phones” and
“Secondary Phone” previously
in this section.
Switching to Handset or
Handsfree Mode
To switch between handset or
handsfree mode:
. While the active call is
hands-free, touch the Handset
option to switch to the
handset mode. The mute icon will not be
available or functional while
Handset mode is active.
. While the active call is on the
handset, touch the Handset
option to switch to the
hands-free mode.
Making a Call Using Contacts
and Recent Calls
Calls can be made through the
Bluetooth system using personal
cell phone contact information for all
cell phones that support the Phone
Book feature. Become familiar with
the cell phone settings and
operation. Verify the cell phone
supports this feature.
The Contacts menu accesses the
phone book stored in the cell phone.
The Recents menu accesses the
recents call list from your cell
phone.
To make a call using the
Contacts menu:
1. Touch the Phone icon on the Home Page.

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2. Touch Contacts.
3. The Contacts list can besearched by using the first
character. Touch A-Z on the
infotainment display to scroll
through the list of names.
Touch the name to call.
4. Touch the desired contact number to call.
To make a call using the
Recents menu: 1. Touch Phone on the Home Page.
2. Touch Recents.
3. Touch the name or number to call.
Making a Call Using the
Keypad
To make a call by dialing the
numbers:
1. Touch the Phone icon on the Home Page.
2. Touch Keypad and enter a phone number. 3. Touch
#on the infotainment
display to start dialing the
number.
Searching Contacts Using the
Keypad
To search for contacts using the
keypad:
1. Touch the Phone icon on the Home Page.
2. Touch Keypad and enter partial phone numbers or contact
names using the digits on the
keypad to search.
Results will show on the right
side of the display. Touch one
to place a call.
Accepting or Declining a Call
When an incoming call is received,
the infotainment system mutes and
a ring tone is heard in the vehicle.
Accepting a Call
There are two ways to accept a call:
.Press
gon the steering wheel
controls. .
Touch Answer on the
infotainment display.
Declining a Call
There are two ways to decline
a call:
. Press
ion the steering wheel
controls.
. Touch Ignore on the infotainment
display.
Call Waiting
Call waiting must be supported on
the Bluetooth cell phone and
enabled by the wireless service
carrier to work.
Accepting a Call
Press
gto answer, then touch
Switch on the infotainment display.
Declining a Call
Press
ito decline, then touch
Ignore on the infotainment display

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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194 Infotainment System
Switching Between Calls (Call
Waiting Calls Only)
To switch between calls, touch
Phone on the Home Page to display
Call View. While in Call View, touch
the call information of the call on
hold to change calls.
Three-Way Calling
Three-way calling must be
supported on the Bluetooth cell
phone and enabled by the wireless
service carrier to work.
To start a three-way call while in a
current call:1. In the Call View, touch Add Call to add another call.
2. Initiate the second call by selecting from Recents,
Contacts, or Keypad.
3. When the second call is active, touch the merge icon to
conference the three-way call
together.
Ending a Call
.Pression the steering wheel
controls.
. Touch
#on the infotainment
display, next to a call, to end
only that call.
Dual Tone Multi-Frequency
(DTMF) Tones
The in-vehicle Bluetooth system can
send numbers during a call. This is
used when calling a menu-driven
phone system. Use the Keypad to
enter the number.
Apple CarPlay and
Android Auto
If equipped, Android Auto and/or
Apple CarPlay capability may be
available through a compatible
smartphone. If available, the
Android Auto and Apple CarPlay
icons will change from gray to color
on the Home Page of the
infotainment display. To use Android Auto and/or Apple
CarPlay:
1. Download the Android Auto app to your smartphone from
the Google Play store. There is
no app required for Apple
CarPlay.
2. Connect your Android phone or Apple iPhone by using the
factory-provided phone USB
cable and plugging into a USB
data port. For best
performance, it is highly
recommended to use the
device’s factory-provided USB
cable. Aftermarket or
third-party cables may
not work.
3. When the phone is first connected to activate Apple
CarPlay or Android Auto, the
message “Device Projection
Privacy Consent” will appear.
. Touch Continue to launch
Apple CarPlay or
Android Auto.

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Infotainment System 195
.Touch Disable to remove
Apple CarPlay and Android
Auto capability from the
vehicle Settings menu.
Other functions may
still work.
The Android Auto and Apple
CarPlay icons on the Home Page
will illuminate depending on the
smartphone. Android Auto and/or
Apple CarPlay may automatically
launch upon USB connection. If not,
touch the Android Auto or Apple
CarPlay icon on the Home Page to
launch.
Press
{on the center stack to
return to the Home Page.
Features are subject to change. For
further information on how to set up
Android Auto and Apple CarPlay in
the vehicle, see my.buick.com.
Android Auto is provided by
Google and is subject to Google’ s
terms and privacy policy. Apple
CarPlay is provided by Apple and is
subject to Apple’ s terms and privacy
policy. Data plan rates apply.
For Android Auto support see https://support.google.com/
androidauto. For Apple CarPlay
support see www.apple.com/ios/
carplay/. Apple or Google may
change or suspend availability at
any time. Android Auto, Android,
Google, Google Play, and other
marks are trademarks of Google
Inc.; Apple CarPlay is a trademark
of Apple Inc.
Press
{on the center stack to exit
Android Auto or Apple CarPlay. To
enter back into Android Auto or
Apple CarPlay, press and hold
{on
the center stack.
Apple CarPlay and Android Auto
can be disabled from the
infotainment system. To do this,
touch Home, Settings, and then
touch the Apps tab along the top of
the display. Use the On/Off toggled
to turn off Apple CarPlay or
Android Auto.
Settings
The settings menu may be
organized into three categories.
Select the desired category by
touching System, Apps, or Vehicle.
To access the menus:
1. Touch the Settings icon on the Home Page on the
infotainment display.
2. Touch the desired category to display a list of available
options.
3. Touch to select the desired feature setting.
4. Touch the options on the infotainment display to disable
or enable a feature.
5. Touch
zto go to the top level
of the Settings menu.