2020 AUDI Q7 service

4M1012721BA
Data privacy

— How far (if at all) the driver was depressing the
accelerator and/or brake pedal; and,
— How fast the vehicle was traveling.
These data can help provide a better understand-
ing of the circumstances in which crashes and in-
juries occur. NOTE: EDR data are recorded by your
vehicle only if a non-trivial crash situation occurs;
no data are recorded by the EDR under normal
driving conditions and no personal data (e.g.
name, gender, age, and crash location) are re-
corded. However, other parties, such as law en-
forcement, could combine the EDR data with the
type of personally identifying data routinely ac-
quired during a crash investigation.
To read data recorded by an EDR, special equip-
ment is required, and access to the vehicle or the
EDR is needed. In addition to the vehicle manu-
facturer, other parties, such as law enforcement,
that have the special equipment, can read the in-
formation if they have access to the vehicle or the
EDR.
Assist system monitor
This vehicle is equipped with an Assist System
Monitor (ASM). The ASM collects data that is not
stored by the EDR in the event of an accident. The
main task of the ASM is to make it possible to un-
derstand the role and the behavior of the assist
systems in these accident situations. In addition
to the data that the EDR stores, the ASM records
data related to the assist systems starting sever-
al seconds before the accident or near-accident.
The data collected by ASM depends on the equip-
ment and may include the following information:
status information of the assist systems (for ex-
ample, if they are switched on or off, system
events, etc.), control interventions (for example,
by ESC, ABS, Audi pre sense”, etc.), and assist
systems settings (such as speed settings).
Special devices and access to the vehicle or to the
ASM are necessary in order to read the data from
the ASM memory. In addition to the vehicle man-
ufacturer, third parties such as law enforcement
authorities can also read and analyze the stored
data if they have access to the vehicle or to the
ASM.
Data usage
Audi can read out the information stored in the
data memories or similar data, or give this infor-
mation to third parties, especially in the follow-
ing situations:
— If the vehicle owner or lessee agrees
—If there is an official request from the police
— Ifa court or authorities request it
If legally permitted, Audi can also use the data
for analysis of vehicle operation and safety per-
formance or provide this data to third parties for
research purposes.
Transmitted information
Privacy settings
Applies to: vehicles with Audi connect
>» Applies to MMI: Select on the home screen:
SETTINGS > Privacy settings.
Data is transmitted from the vehicle when using
Audi connect services.
> To display additional information about the pri-
vacy settings and the associated symbols in the
status bar, press @ in the MMI.
Requirement: the ignition must be switched on.
Setting the maximum privacy settings
When the Activate privacy mode function is
switched on, the data connection is deactivated
or sending of data is restricted, but all safety-re-
lated, legal, or contractually required Audi con-
nect
services remain activated. The majority of
the Audi connect services are deactivated.
When the function is switched off, the data con-
nection will be available in order to use Audi con-
nect services.
Adjusting individual privacy settings
In the MMI, you can adjust individually which da-
ta should be transmitted from the vehicle. If you
switch on a data category, the data will be trans-
mitted.
289
>

Data privacy

@) Note
You are responsible for all precautions taken
for data protection, anti-virus protection, and
protection against loss of data on mobile de-
vices that are used to access the Internet
through the Wi-Fi hotspot.
@ Tips
— The following interfaces are not affected by
changes to the privacy settings: Bluetooth,
Bluetooth Low Energy (BLE), Wi-Fi, Audi
smartphone interface (ASI), Near Field
Communication (NFC), charging communi-
cation (high-voltage system), Electronic Toll
Collect (ETC), On-Board Diagnostic System
(OBD) if equipped.
— If the maximum privacy settings are switch-
ed on, your vehicle may not receive security
updates and certificates for establishing an
encrypted connection, depending on vehicle
equipment. In order to receive security up-
dates and certificates, switch the maximum
privacy settings off for at least ten minutes
every six months. Make sure that your vehi-
cle is connected to the Internet. A symbol in
the MMI status bar indicates if the required
data connection is available > page 20.
— If the transmission of data is limited, it will
have the following effects on the exchange
of data for Audi connect services and emer-
gency calls, if equipped:
— The emergency call function will remain
available without restrictions and will con-
tinue to transmit data.
— If an online roadside assistance call is ini-
tiated, no data will be transmitted, but a
call will be made.
— If the Geofencing Alert, Speed Alert,
and/or Valet Alert services have been acti-
vated by the key user, then they will re-
main available without restrictions and
continue to transmit data.
— Stored destinations (favorites, last desti-
nations) are only stored in the vehicle. If
you allow transmission of data again,
these destinations will be synchronized via
the myAudi account. To prevent synchroni-
290
zation of destinations, delete the destina-
tions before you allow data to be trans-
mitted again.
Applies to: vehicles with Audi connect Infotainment
AUDI AG collects, uses, stores and shares your
personal information, such as contact data, vehi-
cle data, usage data, driving data and precise ge-
olocation, in order to provide you with the prod-
ucts and services you have purchased or request-
ed, and for a number of other purposes, for ex-
ample, to track quality issues, to performance
and safety, to meet our internal compliance or le-
gal requirements and to market to customers
and potential customers. For a more complete
list of the data we collect, how we use it and with
whom we share it, please visit your Audi nation-
al/sales region website at www.audi.com.
The collection, use and sharing may vary depend-
ing on your model and model year, your subscrip-
tion status, or the service offering. For example,
collection, use and sharing may vary between
Audi connect services, if you have designated a
key user, or if you are driving a model equipped
with persistent data logging. Please review the
complete Privacy Statement to understand our
data handling practices with respect to a particu-
lar service.
You can find additional information about our da-
ta privacy practices in your MMI.
>» Applies to: MMI: On the home screen, select:
SETTINGS > General > Legal notes > About
Audi connect.
Information about our privacy practices in con-
junction with the mobile Audi connect applica-
tion can be found in the Application’s Privacy
Statement.
For additional information about the privacy
practices relating to Audi connect, myAudi, or
other websites, applications or online services as
well as your obligations with respect to using
these services, and for additional information re-
garding Audi connect terms and conditions, >

Accessories and technical changes

Accessories and
technical changes
Warranty
Your vehicle is covered by various warranties:
— New Vehicle Limited Warranty
— Limited Warranty Against Corrosion Perforation
— Emissions Control System Warranties: Federal
Emissions Control System Defect Warranty,
Federal Emissions Performance Warranty
— Applies to: USA models: Kansas Safety Belt
Limited Warranty
— Applies to: USA models: California Emissions
Control Warranties: Short-term Emissions De-
fects Warranty, Long-term Emissions Defects
Warranty, TZEV models Emissions Defects
Warranty, California Emissions Performance
Warranty
You can find detailed information in your Warran-
ty & Maintenance Booklet and in the California
Emissions Booklet*.
Audi Literature Shop
Service information is made available as soon as
possible after a model is introduced and can be
ordered in the Audi Literature Shop: http://
literature.audiusa.com
Driving in other
countries
Government regulations in the United States and
Canada require motor vehicles to comply with
emissions regulations and safety standards.
Therefore, vehicles that were produced for the
U.S. and Canadian markets are different from
vehicles produced for other countries.
If you plan to use your vehicle outside of the
United States or Canada, it is possible that:
— Fuel may have a significantly lower octane rat-
ing. Unsuitable fuels can cause engine damage.
— Proper maintenance and repair work may not
be possible because special service equipment,
tools, or measuring devices needed for your ve-
hicle may not be available.
292
— Replacement parts may not always be availa-
ble.
— Navigation systems for vehicles built for the
U.S.A. and Canada will not necessarily work in
Europe, and may not work in other countries.
() Note
Audi is not liable for damage to the vehicle re-
sulting from these country-specific differen-
ces.
Maintenance, repairs,
and technical modifi-
cations
Note the safety precautions > page 233, General
information and > page 276, Raising the vehicle.
General information
Due to the increasing complexity of technology in
these vehicles, as well as the safety and environ-
mental standards that apply, you can only per-
form a very limited amount of repairs and modifi-
cations to the vehicle yourself.
Proof of maintenance work may be required to
submit a claim within the warranty period.
We recommend that you have your vehicle serv-
iced by an authorized Audi dealer or authorized
Audi Service Facility and that Audi Genuine Parts
and Audi Genuine Accessories are used. This
helps to ensure that your vehicle's functionality,
performance, and safety are not impaired.
Maintenance and repairs
Your vehicle was designed to help keep mainte-
nance requirements to a minimum. Some regular
maintenance is required to help ensure that your
vehicle runs in a safe, economical, and reliable
manner. Please refer to your Warranty & Mainte-
nance Booklet for more detailed information
about vehicle maintenance.
When operating the vehicle under more extreme
operating conditions, for example when outside
temperatures are very low or in very dusty envi-
ronments, certain maintenance should be per-
formed between the specified intervals.

4M1012721BA
Accessories and technical changes

Usually maintenance and repair work requires
special tools, measuring devices, and other
equipment that is available to trained vehicle
technicians in order to help ensure that your vehi-
cle and all of its systems operate correctly, relia-
bly, and safely. Performing work on the vehicle
incorrectly can impair the operation and reliabili-
ty of your vehicle and may void one or more of
your vehicle's warranties.
Technical Modifications
Interference with electronic components, their
software, the wiring, and data transfer may cause
malfunctions. Because of the way electronic com-
ponents are interconnected, such malfunctions
can also impair systems that are not directly in-
volved. This means that you risk both a substan-
tial reduction in the operational safety of your ve-
hicle and increased wear of vehicle components.
Some convenience functions, such as the conven-
ience turn signal function, individual door open-
ing function, and displays, can be reprogrammed
using special workshop equipment. If functions
are reprogrammed, the information and descrip-
tions about these functions in this Owner's Man-
ual may no longer apply to the changed func-
tions. Audi recommends that an authorized Audi
dealer or authorized Audi Service Facility perform
and verify any reprogramming procedures.


carry out the job and have the correct tech-
nical information and the correct tools.
— If you are uncertain about what to do, have
the work performed by an authorized Audi
dealer, an authorized Audi Service Facility,
or another qualified workshop. Serious per-
sonal injury may result from improperly per-
formed work.


ZA WARNING
Maintenance procedures, repairs, or technical
modifications that are performed incorrectly
increase the risk of an accident and can lead
to serious injuries.


ZA WARNING
The engine compartment of any motor vehicle
is a potentially dangerous area and can cause
serious personal injury.
— Always use extreme caution when doing any
work in the engine compartment. Always
follow commonly accepted safety practices
and use common sense. Never risk personal
injury.
— Never perform any work in the engine com-
partment unless you know exactly how to

@) Note
— Maintenance procedures, repairs or techni-
cal modifications that are performed incor-
rectly can cause damage to the vehicle, such
as corrosion.
— If emergency repairs must be performed,
take your vehicle to an authorized Audi deal-
er or authorized Audi Service Facility as soon
as possible.
— Audi is not liable for damage to the vehicle
resulting from failure to comply with these
guidelines.
@) For the sake of the environment
— Regular maintenance can help protect the
environment.
— Technical modifications to the vehicle can
have a negative impact on fuel consumption
and vehicle emissions.
(@) For the sake of the environment
Certain components in your vehicle such as
undeployed airbag modules, pretensioners
and remote control batteries may contain Per-
chlorate Material - special handling may ap-
ply, See www.dtsc.ca.gov/hazardouswaste/
perchlorate. When the vehicle or parts of the
restraint system including airbag modules
and safety belts with pretensioners are scrap-
ped, all applicable laws and regulations must
be observed. Your authorized Audi dealer is
familiar with these requirements and we rec-
ommend that you have your dealer perform
this service for you.
(i) Tips
Because of your vehicle's aluminum body de-
sign, all service and repair procedures
293

Accessories and technical changes

affecting the body should be performed by an
authorized Audi dealer or authorized Audi
Service Facility, who will perform the work ac-
cording to Audi factory specifications. Only
Audi Genuine Parts are used when Audi ex-
perts perform repair or service procedures.
Failure to use Audi Genuine Parts or Audi Gen-
uine Accessories or performing repairs incor-
rectly
may result in severe vehicle damage,
such as corrosion.
Accessories and parts
Consult with an authorized Audi dealer or author-
ized Audi Service Facility before purchasing ac-
cessories or replacement parts. We recommend
that you have your vehicle serviced by an author-
ized Audi dealer or authorized Audi Service Facili-
ty and that Audi Genuine Parts and Audi Genuine
Accessories are used.
Audi does not endorse the use of products and
accessories that it has not evaluated, even if the
product is approved by a certified testing agency
or government agency.

ZA WARNING
— Installing unapproved accessories or incor-
rect replacement parts can cause vehicle
damage and can increase the risk of an acci-
dent.
— Never attach accessories, such as telephone
holders or cup holders, to the airbag covers
or within the airbag deployment zone, be-
cause this increases the risk of injury if the
airbag deploys.
— On vehicles that have factory-installed li-
cense plate brackets on the front of the ve-
hicle, the brackets may only be replaced
with ones that are the same size and made
of the same material. Do not install any Li-
cense plate brackets on the front of vehicles
that do not have factory-installed brackets.
Otherwise, the function of the system could
be impaired.

@) Note
A correctly-installed exterior antenna is re-
quired for operating radio equipment in the
294
vehicle. Otherwise, the increased electromag-
netic waves can cause malfunctions in the ve-
hicle. Observe the regulations in the country
where the vehicle is being operated and the
instructions from the radio equipment manu-
facturer.
Reporting Safety Defects
Applicable to U.S.A.
If you believe that your vehicle
has a defect which could cause a
crash or could cause injury or
death, you should immediately in-
form the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying
Audi of America, Inc.
2200 Ferdinand Porsche Drive
Herndon, VA 20171
If NHTSA receives similar com-
plaints, it may open an investiga-
tion, and if it finds that a safety
defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved in
individual problems between you,
your dealer, or Audi of America,
Inc.
To contact NHTSA, you may call
the Vehicle Safety Hotline toll-
free at 1-888-327-4236 (TTY: 1-
800-424-9153); go to http://
www.safercar.gov;

4M1012721BA
Technical data

Technical data
Identification data
Vehicle data label
XXXXX XX =X = XXXX XXX XX
(Daa aa xxxxxxxx XX x XXXXXXXK

RAZ-0668
| pein AK
Q5 a Beh XX
(B)--we gs. XXX XK YXK
GBR YNYX YN YX XK


M. - AUSST. / OPTIONS
EOA 7D5 4UB 6XM 5SG 5RW
2EH JOZ 1LB 1AS_ 1BA
3FC SMU 7X1
: FOA 9G3 0G7 OYH OJF
SG TL6 3KA 8EH U1A X9B QZ7
1XW 8Q3 9Q8 8Z4 D2D
716 CV7 7KO 4X3 2K2
3L4 AKC 3Y0 413 5D2
1SA 7GB Q1A 4GQ



Fig. 199 Vehicle identification label
The vehicle identification label = fig. 199 is locat-
ed in the luggage compartment under the cargo
floor cover.
The vehicle identification label information can
also be found in the Warranty & Maintenance
booklet.
Vehicle data
The sticker contains the following vehicle data:
@® Vehicle Identification Number (VIN)
@ Vehicle type, engine output, transmission
@® Engine and transmission codes
@) Paint and interior codes
© Optional equipment numbers
Vehicle identification number (VIN)
The VIN is located in the following areas:
— Applies to MMI: Select on the home screen: VE-
HICLE > Settings & Service > Vehicle informa-
tion.
— On the vehicle identification label
— At the front behind the windshield
— Inthe motor compartment on the right side
Notes about technical data
The values may vary based on special equipment
as well as market-specific equipment and meas-
uring methods.
Please note that the specifications listed in the
vehicle documentation always take precedence.
Any technical data that is missing was not
available at the time of printing.
Q7 199.3 (5,063) 77.6 (1,970)

87.1 (2,212) 68.5 (1,740)

Fuel tank 22.5 gal (85 liters)

Windshield and headlight washer system*

6.3 qt (6.0 liters)

297

4M1012721BA

A
A/C cooling mode............. ee eee eee ee 90
Accelerator pedal.............--00000005 98
also refer to Accelerator pedal........... 98
ACCeSSOFICS . 6... eee 294
Active lane assist
refer to Lane departure warning......... 144
refer to Lane guidance................ 144
Adaptive cruise assist..............-000. 134
Cleaning the sensors...........00 ee eee 268
Predictive control.................... 133
Adaptive dampers...........--0000-00- 109
Adaptive speed assist
refer to Adaptive cruise assist........... 134
Adjusting the air distribution............. 90
Adjusting the brightness................. 51
Adjusting the rear seats.................. 62
Adjusting the sound..............-.0005 225
Adjusting the temperature............... 90
Adjusting the vents .......... 00 cece sees 92
Adjusting the volume..............00-005 27
Adjusting the volume (announcements).... 225
Adjusting the welcome sound............ 225
Airbag system... 2... 2. eee eee 70
Air suspension..............00.00-0008 109
Alarm system
refer to Anti-theft alarm system.......... 33
Alignment pin (changing the wheel)....... 273
All-weather lights...............-.00000. 45
All-wheel steering.............--000005 110
ALSeaSOMtineSien. is 5: suse 6 samme «0 imevsnee ow we 261
All wheel drive
refer to quattro... . 2... cece eee eee 111
Amazon Alexa integration
Media playback............. eee veee 213
QPeration » wee 2 + ane = + case o vere & 8 eae 26
AMI
refer to Audi music interface........... 213
Android Auto
refer to Audi smartphone interface...... 223
Anti-freeze
Windshield washer system............. 244
Anti-lock braking system.............0-- 112
Anti-Slip Regulation.................0.. 112
Anti-theft alarm system ...........-..00-- 33
Anti-theft wheel bolts...............0..5 276
Apple CarPlay
refer to Audi smartphone interface...... 223
Aspect ratio (video) ..............0. 217,219
ASR
refer to Anti-Slip Regulation............ 112
Audi adaptive light...............-.00005 45
Audi connect
refer to connect..........0e cece eee 178
Audi connect Remote & Control
refer to Vehicle control services......... 180
Audi drive select....................005 108
Audi entertainment mobile.............. 214
Audi entertainment mobile device
REMOVING < : wage x 2 een g 5 ees 5s eee gs: 215
SQCULING’s « « onan 2 2 wes 2 ere = een a @ aHe 215
Audi music interface..............00005 213
AUdiO TINGS ese: = & eaups 3 & eaogs & & Hees 3 t RES 2 215
AUdi phone BOX: wows yz wenn ¢ 2 wees © cree F 167
Audi presense...........0-.. cee eee eee 146
MeSSAQES cui 5 ¢ ais + ¥ caer ¥ o pew 8 e eee 149
Audi pre sense front......... 0c eee eens 147
Audi side assist
refer to Side assist. «noi... 2 seen ee eee ee 150
Audi smartphone interface.............. 223
Legalinfonmation:s. « svscon 0 seon oo ae © 2 227
Audi virtual cockpit
refer to Instrument cluster.............. 11
AUTO
Automatic headlights.................. 4S
Climate control system..............0-5 90
Auto Lock (central locking) ..............- 30
Automatic climate control system
refer to Climate control system.......... 89
Automatic luggage compartment lid.... 38,39
Automatic transmission...............005 96
Parking lock emergency release.......... 98
Automatic wipe/wash system............. 53
Average CONSUMPTION ws ccioes s neem os weer 14
Average speed i «i sins seer ws ee nates oo eee 14
B
Bag hOOks:. = sews =z wens 2 ¢ sees ex oes be ee 82
299

4M1012721BA

Closing
Automatic luggage compartment lid...... 38
Convenience closing.........:0e..e500% 41
HOO « cisco a cstinee ov cose ek oa aw ar 234
Luggage compartment lid............... 37
Luggage compartment lid with foot motion . 39
Panoramic glassir00ficc:. «sce ws naenn 0 seen 41
Sunshade (roof) ...............0000000e 41
WIUTCGWS = ssae 5% eae 5b Beee & a ee ge 40
Closing aid (power closing doors).......... 30
Cockpit dimming....................005 51
Cockpit (overview) ..........-..00 eee eee 6
[6(0) (0) 2300 |-) eet er oo 297
Combustion engine................+-6- 100
Coming home/Leaving home
refer to Entry/exit lighting.............. 48
COMPAPEMENES!: » s sccwr » 0 wes 2 6 ezewens 6 0 ommets 82
Compass inthe mirror...............00-4 56
Compliance. « sevice ss weve sv exces 2 v oeae ¥ os 295
Configuration wizard.................0.. 18
CONMECEs: 5 o sue ge MeN s RES aE eee Oe 178
Data plano: « win os mosue ve cman o mane oe 183
Data Privacy..... 0... eee ee eee eee 290
Emergency Call sacs: s sens s eee: veens 184
Tnfotainmetitie. . vcs os woos oo camo 6 eae 178
Infotainment services.............---- 179
Online roadside assistance............. 185
Vehicle control services.............005 180
Connected devices
Device overview ............ 0000. e eee 226
Connections
referto Media..............0000- 210,215
Consumer information............-.0004 292
Consumption
Reducing.......... 0. eee ee eee eee ee 100
Consumption (fuel) ..............000 eee 14
Contacts
Add destination...................... 195
Importing and exporting.............. 176
Memoryscapacltyice « « scsos « « pene < « mene © 176
Opening (business card) ............... 170
Updating inthe MMI.................. 176
Convenience: key’: « scan ss wewm sy ewe + gees 30
Convenience closing...............0005 4l
also refer to Vehicle key..............-5 34
Convenience opening and closing
Windows or panoramic glass roof........ 41
Coolant temperature display.............. 13
Cooling Moder: i = iain. + meee s & aK wv eR 90
Cooling system
Adding
coolant..............2-000005 240
Checking the coolant level............. 240
COOLAHE weeny. = ¢ seuss % 2 eee 9 § eee bY ew 239
Cornering
light: =» sees ¢ 2 eese 2» ewan ss es 45
Cross traffic assist (intersection assistant) .. 153
Cruise control system............000005 130
Cup holders. ....... eee eee cece eee 81
Current consumption..............000005 14
D
Data plans... 2... eee eee eee eee 183
Data: Privatty’s « sss: + 2 sence oo secu vo ein vo 290
Date seca « 2 ssi + a ieee vn wee > OER = RR 14
SQCEIN Gl « sucnsir « ansvinns ou snenene # ¥ ecowase oo) asetn 225
Daytime running lights.................. AS
Declaration of compliance............... 295
DEF (instrument cluster) ..............004 11
Demo mode
refer to Presentation mode............. 199
Destination on the map..............0.. 191
Detailst: os sscmve o vam 2 2 aneee ao ansome 2 2 aeeeT 190
Determining correct load limit........... 260
Digital: cOMpaSs sew: : 2 sees c= reas ve een se 56
Dimensions ...........-..0 0c e eee eee ee 297
Dimming the exterior mirrors............. 52
Dimming the rearview mirror............. 52
Directory
Settings........... 002.2 eee eee eee 176
also refer to ContactS..............00. 170
Display
Gleanings « « exis = > erasers « 2 esecnie ow ears owe 269
Disposalicne is « scsswa se suns « @ mnenes oe mae ow 292
DiStaNCO rss « ¢ cams = o aaae 3 ¢ eeupe « 2 Hee x a 14
DIStanGe WARNING, ames 3 « says se gems «eR 143
Doors
Childisatety lock eric. ss cio so ween a ewes « 40
Door contact switch................200. 50
Mechanically unlocking and locking....... 33
Power closing/closing aid............... 30
Driver information system................ 12
Drives
refer toMed aise « «wees sv wwie 6 owen 21.0,.2;L5
301