2020 AUDI A8 phone

4N0012721BD
Telephone

> Enable the Bluetooth function and visibility on
the MMI > page 267 and the cell phone.
> Applies to: Rear Seat Remote: Select on the
home screen: SETTINGS > Connect > ©.
> In the Connected devices menu, press on the
desired mobile device in the list.
A PIN for a secure Bluetooth connection will be
generated.
> Confirm the PIN on your mobile device, or
> Enter the PIN for connecting on your cell
phone. The time allowed for entering the PIN is
limited to approximately 30 seconds.
> If you would like to prevent the MMI from ac-
cessing your call list and contacts, enable Pri-
vate mode > page 215 / => page 210.
> Follow the system instructions.
> Pay attention to any additional system prompts
displayed on your mobile device or the Rear
Seat Remote, for example if the PIN should be
saved for future use.
Connecting another mobile device
Requirement: a connected mobile device must be
displayed on the Rear Seat Remote.
> Applies to: Rear Seat Remote: Select on the
home screen: SETTINGS > [? > Connect.
Switching between two mobile devices
Requirement: two connected mobile devices
must be displayed on the Rear Seat Remote.
> Applies to: Rear Seat Remote: Select on the
home screen: PHONE > {J

ZA WARNING
Follow the safety precautions > page 25, Rear
Seat
Remote.
Using the telephone
Applies to: vehicles with Rear Seat Remote and telephone

The following possible phone functions will be
available:
— Search
— Call list > page 204
— Contacts > page 214
— Favorites > page 205
— Voicemail > page 206
— Select number > page 206
Possible functions during an incoming call:
— Answering an incoming call: press Answer.
— Declining a call: press Decline.
— Declining a call with a text message”: press
A.
— Silencing the ringtone: press Mute.
Requirement: there must be a call in progress.
The following options may be possible during a
call depending on the mobile device being used
and the type of connection:
— End call: you can end a phone call.
— Mute: the other person on the call will no lon-
ger be able to hear you. You will still be able to
hear the other person. To switch the micro-
phone back on, press Unmute.
— Hold/Resume: you can place the existing call
on hold and resume it again.
— Accepting an incoming call: if a phone call
comes in during another call, you can either Re-
place the current call with the incoming call, or
use Answer to put the current call on hold. The
incoming call will be answered.
— Ignoring an incoming call: If you select De-
cline, the incoming call will be declined.
— Send tone sequence: press Numbers. You can
enter tone sequences (DTMF) and send them to
the other party on the call.
Press More.
Possible options depending on whether you are
holding the Rear Seat Remote or it is in the hold-
St;
— Transfer call*: press Transfer audio to MMI or
Transfer call to mobile device.
— Hands-free*: requirement: a call must be in
progress on your mobile device, headset, or the
MMI. Press Hands-free to transfer the call back
to the Rear Seat Remote.
— Adding an additional call: press Additional call
Select: Search/Call list/Contacts/Favorites >
select an entry from the list, or press Dial
phone number and enter a phone number.
Then the active call will be on hold.
213

Telephone

— Conference call*: you can add a call on hold and
up to five active parties (depending on the cell
phone service provider) to the conference call.
— Remove conf. member*: Requirement: you
must have started a conference call. You can re-
move conference call members individually
when a conference call is active. Press on the
contact you would like to remove.
Call list
Applies to: Rear Seat Remote: Select on the
home screen: PHONE > Call list.
— Displaying a business card: press @. All inter-
actions with a contact or a number and the de-
tails about a contact will be displayed.
Press and hold a number in the call list until the
Options menu appears.
— Calling: press the desired number.
— Edit no.: edit the phone number.
Contacts
Applies to: Rear Seat Remote: Select on the
home screen: PHONE > Contacts.
— Search: press &.
— Speakers: press (J.
— Displaying a business card: the business card
shows you details about a contact. Press ona
contact in the list.
Favorites
Requirement: favorites must be created in the
MMI.
You can display the favorites.
@ Tips
— Follow the safety precautions > page 25,
Rear Seat Remote.
— The call list and favorites can only be edited
through the MMI.
— You can have one active call at a time.
— Favorites stored in the MMI may be dis-
played in the Rear Seat Remote depending
on your mobile device.
— Missed calls are indicated by a number on
the call list. After the call list has been
214
opened, the display of missed calls disap-
pears.
Connected devices
Applies to: vehicles with Rear Seat Remote and telephone
You can connect two mobile devices to the MMI
and use them to make phone calls with the Rear
Seat Remote.
> Applies to: Rear Seat Remote: Select on the
home screen: DEVICES. The list of all devices
already connected will be displayed.
» Press a mobile device in the list of devices al-
ready connected. The status is displayed in the
respective category:
— Connected/Not connected
— Private mode on/Private mode off
— Favorite/Not a favorite
Connecting a mobile device
Requirement: The Bluetooth settings must be
open on your mobile device during the connec-
tion setup. The Bluetooth function and visibility
of the MMI and mobile device must be switched
on. The mobile device that will be connected
must not be connected to any other Bluetooth
device. The Rear Seat Remote is not connected to
a mobile device via the MMI.
Your mobile device must not appear in the list of
devices already connected.
—Press @.
— Search for and connect a mobile device.
If your mobile device appears in the list of devi-
ces already connected.
— Press on a Bluetooth device that is not connect-
ed.
— Press Not connected.
Disconnecting a mobile device
— Press on a connected Bluetooth device.
— Press Connected. The selected Bluetooth device
is disconnected.
Deleting a mobile device
— Press on a Bluetooth device.
— Press Delete.

4N0012721BD
Telephone

— Follow the system instructions.
Activating private mode
— Press on a connected Bluetooth device.
— If you would like to deny MMI access to infor-
mation such as your call list and contacts, press
Private mode off. The private mode will be acti-
Storing a mobile device as a favorite
— Press on a connected Bluetooth device.
—To set a Bluetooth device as a favorite, press
Not a favorite.
vated.
Troubleshooting
Applies to: vehicles with telephone
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.

Problem Solution

Pairing the mobile device to the
MMI failed.
Make sure the requirements for connecting a cell phone have been
met > page 200, or
make sure you did not accidentally decline the PIN for establishing
a connection on your cell phone. If necessary, repeat the pairing
process > page 200.

After pairing, not all contacts or
no contacts have been loaded in-
to the MMI.
Avoid using special characters in names.
Avoid using contact groups on your cell phone.
Check for prompts on your mobile device when connecting via
Bluetooth.

Applies to: vehicles with Rear Seat Remote: Check if private mode
is active > page 215.

Certain telephone functions are
grayed out or not available.
The telephone functions depend on the mobile device service pro-
vider and the mobile device you are using.

Some telephone functions may
be switched off or not available,
even though the mobile device is
supported.
Check if the Bluetooth settings on your cell phone are limited or
individual Bluetooth settings are deactivated. This may be the
case with business cell phones.

Wireless cell phone charging is
not working or is interrupted.
Check if wireless charging with the Audi phone box is switched on.
Check if your mobile device is Qi-capable.
Check if your mobile device is positioned correctly in the Audi
phone box > page 202 and no other objects are between them.

The MESSAGES menu is not avail-
able.

Check if the Show messages option is on your mobile device and it
is enabled.

215

Audi connect

Audi connect
General information
Depending on the country and the vehicle equip-
ment, the following functions may be available:
— Audi connect Infotainment
— Audi connect vehicle control
You can also find more information on Audi con-
nect
online at www.audi.com.

ZA\ WARNING
—To reduce the risk of an accident, only use
Audi connect services and the Wi-Fi hotspot
only if the traffic situation permits it. Read
and follow the guidelines provided in
= page 20, Traffic safety information.
— It is only safe to use tablets, laptops, mobile
devices and other similar devices when the
vehicle is stationary because, like all loose
objects, they could be thrown around the in-
side of the vehicle in a crash and cause seri-
ous injuries. Store these types of devices se-
curely while driving. Also read the warnings
in the chapter > page 86, General informa-
tion.

@) Note
— Applies to: embedded SIM card usage: The
connection costs of Audi connect Infotain-
ment services are included in the price of
Audi connect Infotainment during the sub-
scription period with some exceptions.
Please note that there may be additional
charges when using some services. For ex-
ample, this applies to online radio/
podcasts, additional online data, or for In-
ternet connections and services that use the
Wi-Fi hotspot, such as online media sour-
ces. Depending on the country, data plans
may need to be purchased for these services
= page 221. For additional information, see
my.audi.com.
— In certain situations, the Wi-Fi hotspot data
connection may be established as a replace-
ment for the SIM card on your Wi-Fi device.
This feature depends on the configuration
216
of your Wi-Fi device and operating system.
This could result in fees depending on your
cell phone service provider, especially if you
are using this feature while abroad. A flat
rate data plan is strongly recommended. For
more information, contact your cell phone
service provider or refer to the owner's man-
ual for your Wi-Fi device.
— You are responsible for all precautions taken
for data protection, anti-virus protection,
and protection against loss of data on mo-
bile devices that are used, for example, to
access the Internet through the Wi-Fi hot-
spot.
— In areas with poor GPS reception or outside
the coverage range of the respective cell
phone service provider, some functions
and/or services may not be available, it may
not be possible to send or receive data, or
functionality may be limited.
@ Tips
— The availability of services depends on the
subscription.
— AUDI AG provides access to services from
third party providers. Permanent availability
cannot be guaranteed, because that de-
pends on the third party provider.
— Use of the most up-to-date mobile network
standard is not available in every country.
Contact an authorized Audi dealer or au-
thorized Audi Service Facility or your cell
phone service provider for additional infor-
mation.
— Availability, scope, providers, screen display,
and costs of services may vary depending on
the country, model, model year, end device
and rates.
Audi connect
Infotainment
Applies to: vehicles with Audi connect Infotainment
With Audi connect Infotainment services, online
information is transmitted directly to the vehicle. >

4N0012721BD
Audi connect

An Internet connection is required to use Audi
connect Infotainment. Depending on the country
and the vehicle equipment, the following options
may be available:
— Embedded SIM card

Z\ WARNING
Always follow the information found in > AA
in General information on page 216.
@) Note
Always follow the information found in >@ in
General information on page 216.
Embedded SIM card
Applies to: vehicles with Audi connect Infotainment and an
embedded SIM card

The data connection for Audi connect Infotain-
ment services is made through an embedded SIM
card (eSIM card) that is installed in the vehicle.
You can use the Audi connect Infotainment serv-
ices immediately.
@) Note
Always follow the information found in >@ in
General information on page 216.
Using a Wi-Fi hotspot
Applies to: vehicles with Wi-Fi hotspot
You can connect up to eight Wi-Fi devices (such
as smartphones) with the MMI Wi-Fi hotspot. If
the MMI is connected to the Internet
=> page 216, the connected Wi-Fi devices can also
use the MMI’s Internet connection.
Requirement: the ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Switch on the Wi-Fi hotspot.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi > Wi-
Fi hotspot settings. The access data for the Wi-
Fi hotspot is displayed. Switch on the visibility
of the Wi-Fi hotspot if necessary.
> Switch the Wi-Fi function on in your mobile de-
vice and connect it to the MMI Wi-Fi hotspot
using the authentication data that is shown.
> Follow any additional system prompts on your
Wi-Fi device if necessary.
Your device is successfully connected with the
MMI's Wi-Fi hotspot.

ZA\ WARNING
Always follow the information found in > A\
in General information on page 216.
® Note
Always follow the information found in >@ in
General information on page 216.
G) Tips
For an explanation on conformity with the
FCC regulations in the United States and the
Industry Canada regulations, see > page 339.

Audi connect
Infotainment services
Configuration
Applies to: vehicles with Audi connect Infotainment
Some Audi connect Infotainment services must
be configured through your personal myAudi ac-
count at my.audi.com before using them for the
first time.
@) Tips
— For some Audi connect Infotainment serv-
ices, you may also have to enter your myAu-
di access information when accessing serv-
ices in the MMI.
— Some Audi connect Infotainment services
must be activated at my.audi.com.
— Regardless of the key user and additional
users, you can only connect one myAudi ac-
count to your vehicle.
— Depending on the country, you may be able
to use the myAudi app or my.audi.com.
— For detailed information on configuration,
visit my.audi.com.
217

4N0012721BD
Audi connect

services. The cell phone network, for exam-
ple, must be available to use these services.
Applies to: vehicles with Audi connect vehicle control
> Register at my.audi.com.
> Set the key user > page 42.
> Install the myAudi app on your mobile device
and log in with your access information.
G@) Tips
It may also be necessary to enter your 4-digit
PIN set at my.audi.com when accessing some
Audi connect vehicle control services.
Yate]
Applies to: vehicles with Audi connect vehicle control
Depending on the country and the vehicle equip-
ment, the following services may be available:
Locking and unlocking the vehicle by remote
control
Requirement: the vehicle must be parked and the
ignition must be switched off.
This service allows you to unlock or lock your ve-
hicle.
Vehicle status report
This service transfers driver information system
data to a server. Depending on the vehicle equip-
ment, certain data may be accessed, such as the
remaining range or mileage. The values may dif-
fer from the values displayed in the vehicle.
Car Finder
This service transmits the parking location to a
server when the ignition is switched off. The vehi-
cle location, your location, or the route to your
vehicle can be displayed. The new parking loca-
tion cannot be determined with this service if the
vehicle is moved after shutting the vehicle off
and without switching the ignition on and off
again, for example if the vehicle is towed or sto-
len.
Online Audi service request
Requirement: the service must be activated on-
line at my.audi.com and an authorized Audi deal-
er or authorized Audi service facility must be se-
lected.
This service transmits service-relevant data to
your selected authorized Audi dealer or author-
ized Audi service facility. They will contact you
before your next service appointment.
Stolen Vehicle Locator
This service assists you in locating your vehicle if
it is stolen.
— Contact the police. You receive a Case ID.
— Call the service hotline and give your Case ID.
The service hotline will forward the established
data to the police. You receive the Audi Service
hotline number when you purchase your vehicle.
Trip data
Applies to: vehicles with plug-in hybrid drive
Depending on the vehicle equipment, certain
driver information system data is transmitted to
a server. An overview of your trips with the values
from the short-term memory/long-term memory
can be displayed, for example, the driving dura-
tion. The values may differ from the values dis-
played in the vehicle.
Remote charging
Applies to: vehicles with plug-in hybrid drive
Requirement: When changing the charging mode
the ignition is switched off.
You can control and monitor the charging process
remotely with the service.
— Charging mode: immediate charging or delayed
charging (timer)
— Program the timer
— Deactivate or activate the timer
For additional information, see > page 137.
Auxiliary climate control
Applies to: vehicles with auxiliary climate control
Requirement: the ignition must be switched off
when starting or stopping climate control. >
219

Audi connect

You can control the climate control in your vehi-
cle remotely using these services.
— Start or stop climate control
— Program the timer
— Deactivate or activate the timer
For additional information, see > page 108.
Geofencing Alert
Requirement: a key user must be set in the vehi-
cle > page 42.
This service allows you to set permitted and for-
bidden zones for your vehicle as well as set time
limits for these zones. If your vehicle leaves a
permitted zone or enters a forbidden zone, you
will be notified with a push notification and/or an
e-mail.
Speed Alert
Requirement: a key user must be set in the vehi-
cle > page 42.
You can set up to two speed limits for your vehi-
cle using this service. If your vehicle exceeds a set
speed limit, you will be notified with a push noti-
fication and/or e-mail.
Valet Alert
Requirement: a key user must be set in the vehi-
cle > page 219.
If you give your vehicle to a parking service, you
can set a zone and a speed limit using the myAu-
di app. If the vehicle leaves the zone or exceeds
the speed limit, you will be notified with a push
notification and/or e-mail.

ZA\ WARNING
— Do not ignore messages and warning or indi-
cator lights that turn on in the vehicle be-
cause of the information in the vehicle sta-
tus report. This could lead to break downs in
on the road, accidents and serious injuries.
— Applies to: vehicles with plug-in hybrid drive
Only perform the climate control functions
if your vehicle was shut off correctly and the
ignition is switched off.
— Applies to: vehicles with plug-in hybrid drive
Only perform charging functions on the

220

high-voltage battery if the vehicle is shut off
correctly, is connected to a suitable socket
and if the ignition is switched off.
G) Tips
For some services, you can select if you would
like to be notified with a push notification
and/or an e-mail.

Settings
Cell phone network
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Mobile
phone network.
Depending on the country, vehicle equipment,
and connection type, the following functions may
be available:
Data connection settings
Using the Data connection settings menu, you
can set when the system should connect to the
Internet. The Internet connection disconnects
automatically once the requested Audi connect
Infotainment service no longer requires any data.
— Data roaming: data roaming is switched off at
the factory. To use a data connection outside of
the country, data roaming must be switched
on. The setting is stored for the current SIM
card or the mobile device that is currently con-
nected.
— Allow MMI online services: when this function
is switched on, a data connection is automati-
cally established in order to use Audi connect
Infotainment services.
— Allow Audi tablet online services: when this
function is switched on, a data connection is
automatically established in order to use Audi
connect Infotainment services on the Audi tab-
let.
— Allow Wi-Fi devices: when this function is
switched on, you can permit or deny mobile de-
vices to connect to the Internet on the Wi-Fi
hotspot.

4N0012721BD
Audi connect

Access point
The connection is configured automatically based
on the SIM card being used. The following values
can be changed. You can obtain more information
from your cell phone service provider.
— Access Point Name (APN): the access point de-
pends on the cell phone service provider and is
assigned automatically.
— User name: your cell phone service provider as-
signs the user name for your online profile.
— Password: your cell phone service provider as-
signs the password for your online profile.
— Apply settings: saves the changed settings.
— Reset configuration: resets the connection set-
tings.
Data usage counter
Your current data usage is displayed.
— Reset counter: you can reset your usage statis-
tics to zero.
— Warning limit: you can set a warning limit for
your data usage (GB/MB).

Z\ WARNING
Always follow the information found in > A\

in General information on page 216.

@) Note
Always follow the information found in >@ in
General information on page 216.
G) Tips
For more information on roaming charges,
contact your cell phone service provider.
Wi-Fi settings
Applies to: vehicles with Wi-Fi hotspot
Requirement: the ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Depending on the country and the vehicle equip-
ment, the following functions may be available:

))_ Not available in every market.
Wi-Fi
When the function is switched on, the MMI's Wi-
Fi hotspot is active and Wi-Fi devices can be con-
nected to the hotspot.
Wi-Fi hotspot settings
The Wi-Fi connection between the MMI and your
Wi-Fi device is encrypted. You can change the fol-
lowing information if needed.
— Access point (SSID): name of the Wi-Fi hot-
spot.
— Password: a random password was set at the
factory in the MMI. The password can be
changed. The encryption method requires a
password to be at least eight characters long.
Choose a secure password.
— Visible to others: you can switch the visibility
of the Wi-Fi hotspot on or off.

Z\ WARNING
Always follow the information found in > AV
in General information on page 216.
@) Note
Always follow the information found in >@ in
General information on page 216.
Applies to: vehicles with data plans

Requirement: you must have created a myAudi
account at my.audi.com. Your vehicle must be
registered in your myAudi account.
You can purchase data plans at my.audi.com.

ZA\ WARNING
Always follow the information found in > AV
in General information on page 216.
C) Note
Always follow the information found in >@ in
General information on page 216.

221
>