2020 AUDI A8 service

4N0012721BD
Emergency call

Emergency call
Overview
Applies to: vehicles with emergency call function
An emergency call is a combination of data trans-
mission and a phone call. The data transmission
from your vehicle forwards important informa-
tion, such as the vehicle and position data, to the
emergency call center.
Depending on the country and the vehicle equip-
ment, the following functions may be available:
With the emergency call, you can call for help in
dangerous situations as quickly as possible. Use
this function when emergency help is needed
=> page 223.
— Audi connect emergency call (TPS emergency
call). This eCall system uses emergency call
centers operated by third party providers.
With online roadside assistance, you can request
assistance if there is a breakdown or a minor acci-
dent > page 224.

ZA WARNING
In areas with poor GPS reception or outside
the coverage range of the respective cell
phone service provider, some functions and/or
services may not be available, it may not be
possible to send or receive data, or functional-
ity may be limited.
@) Tips
You can find what data will be transferred at
www.audi.com.


Emergency call
Applies to: vehicles with emergency call function
The services are provided through a SIM card in-
stalled in the vehicle. Services are provided as-
suming that the cell phone network required for
the installed SIM card is functioning and availa-
ble for use. The available services set by Audi AG
are only available within the cell phone network
coverage area for the cell phone service provider
selected by Audi AG.

@) Tips
— The emergency call function cannot be deac-
tivated in the Infotainment system settings.
—The availability of the TPS emergency call is
limited to certain times.
—The costs for call and data connections for
TPS emergency calls is included in the price
of the services.
Applies to: vehicles with emergency call function
A TPS emergency call can be made manually or
automatically > page 223.
Making an emergency call
Applies to: vehicles with emergency call function
S S 3
=e x a a
Fig. 158 Front headliner: cover for the emergency call but-
ton
Manual emergency call
Requirement: the ignition must be switched on.
> Tap the cover (4) to open it.
> Press and hold the emergency call button until
the LED (2) blinks. The emergency call will be
made.
> If the emergency call button is pressed by mis-
take, then press it again immediately and hold
it until the LED stays on. The emergency call
will be canceled.
Automatic emergency call
The vehicle electrical system initiates an auto-
matic emergency call under certain circumstan-
ces, for example if an airbag deploys. The LED in
the emergency call button @) will blink. The
emergency call will be made. It cannot be can-
celed.
223

Emergency call

LED status
— Green - The emergency call function is availa-
ble.
— Red - There is a malfunction in the emergency
call function. Contact an authorized Audi dealer
or authorized Audi Service Facility. Note the
messages about the availability of the emer-
gency function > page 224.
— Off - The emergency call function is not availa-
ble, perhaps because no network is available.
@) Tips
If the emergency call is canceled due to a
poor connection, then the system automati-
cally tries to connect again.
Messages
Applies to: vehicles with emergency call function
BS Emergency call function: malfunction! Lim-
ited availability. Please contact Service
If this indicator light turns on and this message
appears, the emergency call function is restrict-
ed. For example, you cannot call the emergency
call center, but data may still be transmitted un-
der certain circumstances. Drive to an authorized
Audi dealer or authorized Audi Service Facility im-
mediately to have the malfunction corrected.
& Emergency call function: malfunction! Func-
tion unavailable. Please contact Service
If this indicator light turns on and this message
appears, you cannot make an emergency call.
Drive to an authorized Audi dealer or authorized
Audi Service Facility immediately to have the
malfunction corrected.
Online roadside
assistance
Applies to: vehicles with online roadside assistance
An online roadside assistance call )) is a combina-
tion of data transmission and a phone call. The

D_ The availability of the services offered depends on the
country and may change in the future.
224
data transmission from your vehicle forwards im-
portant information to the Audi service center,
such as the vehicle and position data.
Calling online roadside assistance
Applies to: vehicles with online roadside assistance

Fig. 159 Front headliner: online roadside assistance but-
ton
Calling online roadside assistance
> Press the button @). The LED in the button
turns red. The online roadside assistance call
will be made.
> If you press the button () by mistake, then
press it again. Or
> Applies to: MMI: Press Cancel or End call.
Audi incident assistance
A minor accident may be detected by the vehicle
electrical system. You are able to select between
online roadside assistance and an emergency call
in the MMI.
@) Tips
If the roadside assistance call is canceled due
to a poor connection, then the call must be
made again.

Navigation


— Applies to: Audi tablet: Follow the safety
precautions > page 29, Rear Seat Entertain-


ment (Audi tablet).

@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
>@ in General information on page 216.
G) Tips
— Snow and obstructions on the GPS antenna
or trees and large buildings can impair sat-
ellite reception and affect the system's abil-
ity to determine the vehicle position. Sever-
al deactivated or malfunctioning satellites
can also interrupt GPS reception and affect
the system's ability to determine the vehicle
position.
— Because street names sometimes change,
the names stored in the MMI may in rare
cases differ from the actual street name.
— Applies to: Multifunction steering wheel:
Depending on the selected function, it may
be necessary to use the upper display.
— Applies to: vehicles with Audi connect Info-
tainment: Other services may be available
depending on the country and vehicle equip-
ment.
— An additional indicator will appear in the
head-up display.
myAudi navigation
Applies to: vehicles with Audi connect Infotainment
MMI navigation works seamlessly with the myAu-
di app.
Your destinations (favorites, last destinations)
are synchronized through your myAudi account.
All top destinations are available in the vehicle
and in the myAudi app.
To download the destinations automatically into
the vehicle, we recommend linking the access da-
ta from your myAudi account to your personal
profile > page 41.
226
myAudi navigation functions:
— You can send destinations and routes from the
myAudi app to the vehicle > page 229.
— Active route guidance in the myAudi app can be
continued in the MMI.
— Depending on the situation, it may be possible
to continue active route guidance from the MMI
in the myAudi app to continue navigating to the
destination after leaving the vehicle.
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 216.
Entering a destination
Select destination
Applies to: vehicles with navigation system
Select destination
a ©)
Intelligent Last
Pec eerie Cesc
Yee
fp |
ees
Fig. 161 Upper display: Select destination menu
o
a a
C.

Opening a menu
Applies to: MMI
> Press NAVIGATION on the home screen.
> If the map is displayed, press 88 @) > page 225,
fig. 160.
The following functions are available > fig. 161:
@ Intelligent search .............. 227
@ Entering anaddress ............ 227
@® Last destinations .............. 228
(@)i Favorites! «cox « : cacy ss ewe 2 2 ee 228
© POs... 22... 228
KG): Contacts: cs sees ss sues v2 woo os 229
@ Received destinations & routes . . 229

4N0012721BD
Navigation

Intelligent search for navigation
eld lary
Applies to: vehicles with navigation system
Using the intelligent search, you can enter the
data for a navigation destination in any order all
at once (for example, Sth Avenue New York). You
can search for points of interest, contacts, previ-
ous destinations, received destinations, and
routes or favorites to navigate to the desired
destination.
Opening a menu
> Applies to: MMI: Select on the home screen:
NAVIGATION > ©
Intelligent search
» Enter one or more search terms into the input
field. See > page 24, Text input.
> Press on the desired destination in the results
list. The Details menu will be displayed.
> Press Start. Route guidance will be activated
and the map will be displayed > page 231,
fig. 163.
If the MMI is connected to the Internet
=> page 216, Audi connect, the Intelligent search
automatically includes results from the Internet.
See >.
Change search area
Requirement: route guidance must be active.
> Applies to: MMI: Select on the home screen:
NAVIGATION > ©
> To change the search area, press 2:9 / (a) /
Rim table on page 229 repeatedly until the de-
sired search area is selected.
Online search!)
Applies to: vehicles with navigation system and online search
You can use the results from a search engine pro-
vider to find a navigation destination.
Requirement: the MMI must be connected to the
Internet > page 216, Audi connect.

) Audi provides access to services from third party provid-
ers. Permanent availability cannot be guaranteed, because
that depends on the third party provider.
> Applies to: MMI: Select on the home screen:
NAVIGATION > © > G.
> Enter one or more search terms into the input
field.
> The search engine provider shows suggestions
£ to narrow down the search.
> Press on suggestions until the desired destina-
tion appears in the results list. If necessary, use
one finger to swipe upward or downward until
the suggestions © or destinations appear.
> Press on the desired destination 9. The Details
menu will be displayed.
> Press Start.
Route guidance will be activated and the map will
be displayed. page 231, fig. 163
CG) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 216.
@) Tips
— The MMI input suggestions depend on the
last navigated destinations.
— The navigation system always searches for
the fastest route. You can find information
on alternative routes under > page 234.
Entering an address
Applies to: vehicles with navigation system
As an alternative to the intelligent search, you
can also enter an address in stages.
Opening a menu
> Applies to: MMI: Select on the home screen:
NAVIGATION > (8) > Enter address.
Enter a destination using an address
> Press on the respective input field and enter an
address.
> Press Apply. The Details menu will be dis-
played.
> Press Start.
227

Navigation

Depending on availability, colored markings on
the map indicate the probability of open parking
spaces.
Green | High probability
Medium probability
Red Low probability
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 216.

Orange


Satellite map
Applies to: vehicles with navigation system and satellite map
You can display the navigation map with satel-
lite images.
Requirement: the MMI must be connected to the
Internet > page 216, Audi connect.
> Applies to: MMI: Select on the home screen:
NAVIGATION > <2} > Map settings > Satellite
map).
The map view is based on data packets received
from the Internet in the form of satellite images,
which are then combined with the roadways from
the > page 231, fig. 163 standard map view.
Read the information about Audi connect, and
be sure to note the connectivity costs section
=>@ in General information on page 216.

~The satellite map») is updated regularly
whenever the function is opened. The proc-
ess may take several seconds.
— When the satellite map display is switched
on )) with the 3D position map type, the dis-
play automatically switches to the 2D map
type when driving through tunnels.

D Audi provides access to services from third party provid-
ers. Permanent availability cannot be guaranteed, because
that depends on the third party provider.
236

— Depending on the Internet connection, the
standard map may also be displayed when
the satellite map is switched on).
Electric range
Applies to: vehicles with navigation system and plug-in hybrid
drive
The electric range shows the maximum distance
that can be driven using electric power. Informa-
tion such as the type of road, speeds, and alti-
tude will be taken into account.

Fig. 167 Upper display: electric range display
> Applies to: MMI: Select on the home screen:
NAVIGATION > %} > Map settings > Show
range.
You can read the electric range of your vehicle
based on the border (@).
Map update
Introduction
Applies to: vehicles with navigation system
You can update the map data in the MMI with a
map update. The functions depend on the coun-
try and vehicle equipment:
— Map updates through online map update
=> page 237.
— Import map updates from the SD card or USB
connection to your MMI & page 237.
— Map update at an authorized Audi dealer or au-
thorized Audi Service Facility. This can result in
additional costs.

4N0012721BD
Navigation

@) Tips
— Having the online traffic information func-
tion switched on provides the most accurate
reports of traffic situations and traffic fore-
casting. Your vehicle transmits and process-
es its anonymous, encrypted position infor-
mation at regular intervals to the traffic da-
ta provider. You can switch off data transfer
at any time > page 333.
— The online traffic information network is
not available in all countries, and the cover-
age is not nationwide.
Options and settings
Applies to: vehicles with navigation system
Context-specific functions and settings may be
available depending on the vehicle equipment.
> Press More, or
> Open a list with navigation destinations (such
as recent destinations) and press and hold an
item until the Options menu is displayed.
Storing a favorite
See > page 234.
Edit address
You can edit an address for the next destination
entry and navigate to the destination. Select: Ed-
it address > enter a street > Use address > Start.
If the address is permanently stored (for exam-
ple, in the favorites), the stored entry will not be
changed.
Change address
See > page 234, Favorites.
Entering an address
See > page 235, Contacts as navigation destina-
tions.
Change name
See > page 234, Favorites.
Weather
See > page 218, Services.
Save as a shortcut
See > page 23, Shortcuts.
Applies to: vehicles with navigation system
You can adjust the navigation system settings in
the instrument cluster and in the MMI display
separately. The settings depend on the country
and vehicle equipment.
Accessing settings
> Applies to: MMI: Select on the home screen:
NAVIGATION > ©
Accessing settings using the multifunction
steering wheel
>» Applies to: multifunction steering wheel: Select
in the instrument cluster: Navigation tab >
button.
Please note that a setting applied to the multi-
function steering wheel is only valid for the in-
strument cluster map.
Map settings
Satellite map: see > page 236.
Show range: See > page 236.
Traffic: you can display current traffic informa-
tion on the map. See > page 232, Traffic infor-
mation display on the map or map preview
— Free flow of traffic
— Traffic obstructions
— Traffic information
Map colors
— Automatic: the map display adapts to the light-
ing conditions (for example, by changing from
day to night when driving through a tunnel).
— Day or Night
Map orientation
— 2D map or 2D north: the current vehicle posi-
tion is displayed. The map is oriented in the di-
rection of travel or to the north.
— 3D map: the current vehicle position is shown
on a three-dimensional map and is oriented in
the direction of travel.
239
>

Radio

Podcasts
— Applies to: MMI: Select on the home screen:
RADIO > Source > Online > Podcasts.
The following functions are available:
— Listening to a podcast: select: a podcast > a
podcast episode.
— Search: press 2.
The following functions are available in the pod-
cast playback view:
— Displaying the podcast episodes: press List.
— Starting or stopping the podcast: press P orl.
— Previous or next podcast: press K/P, or use one
finger to drag the center of the display to the
left or right.
— Changing the playback point: you can adjust
the playback position using the knob.
— Displaying the online radio menu: press 5a.
— Switching to radio: press Source. The sources
in the Radio menu are displayed.
Podcast favorites
You can store podcasts in the Podcast favorites.
Storing a podcast favorite: requirement: the
podcast playback view must be displayed. Press
YY, or press Save podcast in the options
=> page 247, Options.
Requirement: at least one entry must be stored
in the Podcast favorites.
— Listening to a podcast favorite: press on the
desired podcast.
— Browsing podcast favorites: use your finger to
swipe to the left or right.
— Displaying all podcast favorites: press All.
— Deleting a favorite: Select: All > Z > select one
or more podcasts or Select all > Delete >
(Done).
Requirement: at least two favorites must be stor-
ed.
— Moving a favorite: Select: All > Z. Touch the
symbol and move the entry to the desired posi-
tion. Press Done.
246
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=>@ in General information on page 216.
@) Tips
— Depending on the Internet connection and
network traffic, the connection may be lost
when online radio is playing.
— Online radio reception may not be possible
if Internet service is throttled.
— The use of online radio depends on the serv-
ice availability of the third party provider.
—The range and screen display of online me-
dia services from third party providers in the
vehicle can vary.
— AUDI AG only provides access to online radio
and does not assume any responsibility for
the content of these services.
Program information (for example, general text
messages, artist, composer, song) is displayed in
the radio text.
Requirement: the selected radio station must
support the radio text function.
Opening radio text
> Applies to: MMI: Select on the home screen:
RADIO > select a frequency band (such as FM)
> select a station > More > Radio text.
Displaying previous radio text entries: drag your
finger downward. The last radio text entries are
displayed if they are available.
Browsing through radio text entries: drag your
finger upward or downward on the screen.
If a radio text entry is displayed with a color, a
phone number or a navigation destination for the
station is available as radio text plus information.
G) Tips
The availability of radio text and RadioText
Plus depends on the radio station.

Media

> Ejecting all CDs: press and hold the button @)
longer.
> Canceling the loading process: press the but-
ton @) again during the loading process.
Six CDs/DVDs can be loaded into the DVD chang-
er. For information on the properties of support-
ed data mediums, refer to > page 261.
The DVD drive is accessed and operated through
the MMI > page 255.
@) Tips
Always read the chapter > page 250, General
information.
Bluetooth audio player
Applies to: vehicles with Bluetooth audio player
With the Bluetooth audio player, you can play
music wirelessly through the MMI from your
Bluetooth-capable mobile device (such as a cell
phone).
Requirement: the vehicle must be stationary and
the ignition must be switched on. The Bluetooth
settings will open on your mobile device during
the connection setup. The Bluetooth function and
visibility of the MMI = page 267 and mobile de-
vice must be switched on.
Connecting a mobile device
> Applies to: MMI: Select on the home screen:
MEDIA > Source > Connect external device >
New connection. The available Bluetooth devi-
ces will be displayed after several seconds.
> Press on the desired mobile device in the list of
displayed Bluetooth devices.
> To update the list, press O.
> A PIN for a secure Bluetooth connection will be
generated.
> Confirm the PIN on your mobile device, or:
> Enter the PIN for the connection setup on your
mobile device. The time allowed for entering
the PIN is limited to approximately 30 seconds.
After connecting successfully, the mobile device
will be displayed in the Connected devices menu
as a Bluetooth audio player.
Playing media > page 255.
252
G) Tips
— Check for any connection requests on your
Bluetooth device.
— Multiple Bluetooth audio players can be
paired with the MMI, but only one at a time
can be active as a Bluetooth audio player
=> page 268.
— The supported media functions (such as
shuffle, list view, categories, search, op-
tions) depend on the Bluetooth device being
used.
— Note the volume setting on your Bluetooth
device. Audi recommends setting your mo-
bile device to the maximum volume when
using it as a Bluetooth audio player.
—Aselection of supported Bluetooth devices
can be found in the database for tested mo-
bile devices at www.audi.com/bluetooth.
Online media
Applies to: vehicles with Audi connect Infotainment and on-
line media
You can play and operate various online media
services, such as music streaming services, using
the MMI.
Requirement: a supported online media service
must be available in the country where the vehi-
cle is being operated.
Connect online media
> Connect the MMI to the Internet > page 216.
> Switch on the Wi-Fi hotspot in the MMI
=> page 221.
> Applies to: MMI: Select on the home screen:
MEDIA > Source > Connect online media.
> Switch the Wi-Fi function on in your mobile de-
vice and connect it to the MMI Wi-Fi hotspot
=> page 217.
> Install and start the myAudi app on your mo-
bile device.
> Log in to your myAudi account in the myAudi
app and select your vehicle.
Your mobile device must be connected to the
MMI and must be highlighted. When you press
the highlighted device, it will be disconnected. >