2019 VOLVO XC60 TWIN ENGINE service

MAINTENANCE AND SERVICE
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Messages - status messages
Status – checking engine oil level and
AdBlue level4
TPMS - tire inflation pressure check
Appointments - appointment information
and vehicle information3.

Related information
Handling messages saved from the instru-ment panel (p. 107)
Checking and filling engine oil (p. 622)
Tire pressure monitoring system* (p. 565)
Scheduling service and repairs (p. 613)
Sending vehicle information to the workshop(p. 614)
Navigating in the center display's views(p. 115)
Scheduling service and repairs5
This service offers a convenient way to scheduleservice and workshop appoints directly from thevehicle.
When it is time for service, and in certain cases ifthe vehicle requires repairs, a message will bedisplayed in the instrument panel and at the topof the center display. The time for service isdetermined by how much time has elapsed, thenumber of hours the engine has run, or the dis-tance driven since the last service.

To use the service
Create a Volvo ID and register it to the vehi-cle.
To select a Volvo retailer you would like tocontact, go to www.volvocars.com and log in.
To send and receive appointment informa-tion, the vehicle must be connected to the
Internet6.

Book service
Book a service request when desired or when amessage is displayed indicating that service orrepairs are needed.
1.Open the Car Status app from App view inthe center display.
2.Tap Appointments.
3.Tap Request appointment.
4.Check that your Volvo ID is correct.
5.Make sure your preferred Workshop is cor-rect.
6.In the Tap to write information to theworkshop field, you can provide details onwhat you would like performed during thevisit or other important information to yourworkshop.
4AdBlue Diesel models only.3Certain markets only.5Certain markets only.6There may be a charge for transmitting data over the Internet, depending on your service plan.

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7.Tap Send appointment request.
>You will receive an appointment sugges-
tion by email within a couple of days7.
You will also receive the same messagevia email and when you log in towww.volvocars.com.
On some markets, the message in theinstrument panel indicating that the vehi-cle requires service will go out once theappointment request has been sent.
8.Tap Cancel request if you would like tocancel your request.
The appointment request contains informationabout your vehicle that helps the workshop planfor your visit.
The retailer will send you a digital appointmentsuggestion. Information about your retailer is alsoavailable in the vehicle so that you can contactyour workshop at any time.

Accepting an appointment suggestion
When the vehicle has received an appointmentsuggestion, a message will be displayed at thetop of the center display.
1. Tap the message.
2. To accept the suggested appointment, tapAccept. Otherwise, tap Send newproposal or Decline.
For some markets, the system reminds you whenan appointment time is approaching and the navi-
gation system8 can also guide you to the work-shop at the appointed time.
Related information
Vehicle status (p. 612)
Sending vehicle information to the workshop(p. 614)
Navigating in the center display's views(p. 115)
Volvo ID (p. 26)
Internet-connected vehicle* (p. 537)
Sending vehicle information to the
workshop9
Vehicle-related information can be sent at anytime from the vehicle, e.g. if you schedule a visitto a workshop and would like to assist yourworkshop by providing additional basic informa-tion. Sending vehicle information is not the sameas scheduling service.
1.Open the Car Status app from App view inthe center display.
2.Tap Appointments.
3.Tap Send vehicle data.
>A message confirming that vehicle-relatedinformation has been sent will appear atthe top of the center display. You cancancel data transmission by tapping thecheckbox in the activity indicator.
Information is sent via the vehicle's Inter-
net connection10.
7Timespan may vary depending on market.8For vehicles with Sensus Navigation*.9Certain markets only.10There may be a charge for transmitting data over the Internet, depending on your service plan.

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Vehicle information can be accessed by anyretailer if they are provided with your vehicle iden-
tification number (VIN11).

Vehicle information contents
The most recently saved vehicle-related informa-tion will be sent (the last time the vehicle wasturned on). This includes information regarding:
service requirements
time since last service was performed
function status
fluid levels
mileage (odometer reading)
Vehicle Identification Number (VIN11)
software version
diagnostic information.

Related information
Scheduling service and repairs (p. 613)
Vehicle status (p. 612)
Navigating in the center display's views(p. 115)
Internet-connected vehicle* (p. 537)
11Vehicle Identification Number.

MAINTENANCE AND SERVICE
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Hoisting the vehicle
When hoisting the vehicle, it is important toensure the jack/vehicle hoist is correctlyengaged in the designated attachment pointsunder the vehicle.
For vehicles with self-leveling*, pneumatic sus-pension (if installed) must be turned off beforethe vehicle is lifted. Turning off the function in thecenter display.

WARNING
If the vehicle is lifted on a garage jack, thejack must be placed under one of the four lift-ing points. Make sure that the vehicle is cor-rectly positioned on the jack and that it can-not slide off. Make sure the jack plate has arubber pad to help keep the vehicle stableand prevent damage. Always use axle standsor similar.
NOTE
Volvo recommends only using the jackintended for your specific vehicle model. If ajack other than that recommended by Volvo isused, follow the instructions included with theequipment.
The vehicle's ordinary jack is only intended tobe used in temporary situations for short peri-ods of time, such as when changing wheels inthe event of a flat tire. If the vehicle needs tobe lifted more frequently, or for a longerperiod of time than for a wheel change, agarage jack or hoist is recommended. Alwaysfollow the instructions for use provided withthe equipment.

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The triangles in the plastic covering indicate where the jack attachment points/lifting points (red areas) are located.

Related information
Removing a wheel (p. 572)
Jack* (p. 571)
Leveling control settings* (p. 460)

MAINTENANCE AND SERVICE
618
Opening and closing the hood
To open the hood, pull the lever in the passen-ger compartment and then turn the handle underthe hood.

Opening the hood
Pull the lever near the pedals to release thehood from its fully closed position.
Swipe your hand from left to right under thehood, grasp the handle and move it up and tothe side to release the catch and lift thehood.

Warning - hood not closed
When the hood is released, a warningsymbol and graphic will be displayed inthe instrument panel and an audiblesignal will sound. If the vehicle beginsto roll, the audible signal will be repeated severaltimes.

NOTE
If the warning symbol is illuminated or anaudible warning signal sounds even thoughthe hood is securely closed, consult a work-shop - an authorized Volvo workshop is rec-ommended.
Closing the hood
1. Press down the hood until it begins to closeunder its own weight.
2. When the hood reaches the catch at thehandle in the front edge of the vehicle, pressdown on the hood to close it completely.

WARNING
Risk of injury! When closing, make sure thatthe hood is completely unobstructed and thatno one can be injured.

WARNING
Make sure the hood locks securely after clos-ing. It must audibly lock on both sides.
Hood not completely closed. The illustration is generic -details may vary according to vehicle model.

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Hood completely closed. The illustration is generic -details may vary according to vehicle model.

WARNING
Never drive with the hood open!
If there are any indications while driving thatthe hood is not completely closed, stop imme-diately and close it securely.

Related information
Engine compartment overview (p. 620)
Door and seat belt reminders (p. 51)
Climate control system service
Service and repairs on the air conditioning sys-tem should only be done by an authorized work-shop.
Troubleshooting and repairs
The air conditioning system contains a fluores-cent tracer substance. Ultraviolet light is used tosearch for leaks in the system.
Volvo recommends contacting an authorizedVolvo workshop.

Vehicles with R134a refrigerant
WARNING
The air conditioning system contains therefrigerant R134a under pressure. Serviceand repairs to the system should only be doneby an authorized workshop.

Related information
Volvo's service program (p. 608)
Replacing a windshield with head-
up display*
Vehicles with a head-up display have a specialtype of windshield that meets the requirementsfor displaying projected information.
Volvo recommends contacting an authorizedVolvo workshop for assistance replacing thewindshield. The correct type of replacementwindshield must be used in order for the head-updisplay to function properly.
Related information
Head-up display* (p. 142)
Cleaning the head-up display* (p. 644)

MAINTENANCE AND SERVICE
620
Engine compartment overview
This overview shows some service-related com-ponents.
Some of the components included in the vehi-cle's electric drive system are located in theengine compartment. Exercise caution whenaccessing the engine compartment and onlytouch what is required for normal maintenance.

WARNING
Orange wiring may only be handled by quali-fied personnel.

WARNING
Several components in the vehicle work withhigh voltage that can be hazardous in case ofan incorrect procedure.
Do not touch anything that is not clearlydescribed in this Owner's Manual.
Be careful when checking/filling fluids inthe engine compartment.
The layout of the engine compartment may vary depend-ing on model and engine variant.
Coolant expansion tank
Brake fluid reservoir (located on the driver'sside)
Washer fluid filler pipe12
Fusebox
Air filter
Engine oil filler pipe
WARNING
Bear in mind that the cooling fan (located atthe front of the engine compartment behindthe radiator) may start or continue runningautomatically up to about 6 minutes after theengine is turned off.
Always entrust engine washing to a workshop– an authorized Volvo workshop is recom-mended. If the engine is hot, there is a risk offire.

WARNING
The ignition system works with extremely highand dangerous voltages. The vehicle electricalsystem should always be in ignition mode 0when work in being performed in the enginecompartment.
Do not touch any spark plugs or ignition coilswhen the vehicle electrical system is in igni-tion mode II or when the engine is warm.

Related information
Opening and closing the hood (p. 618)
Filling washer fluid (p. 660)
Refilling coolant (p. 623)
Fuses in the engine compartment (p. 632)
Checking and filling engine oil (p. 622)
Ignition modes (p. 433)
12Fill the washer fluid at regular intervals, e.g. when refueling.