2019 VOLVO XC40 phone

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Customer Support and AssistanceYour satisfaction with Volvo products and services is
of prime importance. Volvo takes pride in producing
a quality vehicle, and our efforts are supported by a
strong retailer network.
Should you have any questions concerning service
or your Volvo’s performance, your retailer will be
happy to answer them for you.General InformationWe suggest you keep records of all your
interactions with the retailer referencing
maintenance and repair to your vehicle:
• Dates of conversations and with whom
• Invoices
• Maintenance Records
• Repair Orders
If, however, a situation arises that you believe has
not been addressed to your satisfaction, we ask
that you take the following steps:
1. Discuss the matter with the appropriate
department manager at the retail facility
(Service Manager, Parts Manager, etc.). Explain
exactly what caused the problem and ask
what action will be taken. If the matter remains
unresolved after a reasonable length of time,
then
2. Discuss the matter with the General Manager,
explaining what occurred in Step #1. 3. If the concern has still not been addressed
to your satisfaction, please contact Volvo’s
Customer Care Center. You may contact us
via phone, mail or e-mail. The Customer Care
Center will need the following information from
you:
• Your name, address, and daytime telephone
number
• Vehicle Identification Number (found on your
Vehicle Registration Card, Vehicle Certificate
of Ownership, and located on the upper left
corner of the dashboard)
• Date of purchase and current mileage
• Retailer’s name (Selling and/or Servicing Retail
Facility)
• Description of the problem
NOTE
In the U.S. –
In certain states, the consumer may be
required to provide written notice of an alleged
nonconformity to Volvo. In certain states, Volvo
may be required to notify the consumer if
the consumer is required to first resort to an
informal dispute procedure.
In the U.S., contact:
Volvo Car USA, LLC
Customer Care Center
1 Volvo Drive
Rockleigh, NJ 07647-0914
1-(800)-458-1552
http://volvo.custhelp.com/ In Canada, contact:
Volvo Car Canada Limited
Customer Relations Department
9130 Leslie Street Suite 101
Richmond Hill, Ontario L4B 0B9
1-(800)-663-8255
[email protected]
www.volvocars.com/ca
SERVICE AND MAINTENANCE

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SERVICE AND MAINTENANCE
Demanding driving
In demanding driving conditions, such as operating
the vehicle in hot weather, towing a trailer, or
driving for extended periods at higher altitudes
than normal, it may be advisable to switch to
higher octane fuel (91 or higher) or to change
gasoline brands to fully utilize your engine’s
capacity, and for the smoothest possible operation.
NOTE
When switching to higher octane fuel or
changing gasoline brands, it may be necessary
to fill the tank more than once before a
difference in engine operation is noticeable.Fuel FormulationsDo not use gasoline that contains lead as a knock
inhibitor, and do not use lead additives. Besides
damaging the exhaust emission control systems
on your vehicle, lead has been strongly linked to
certain forms of cancer.
Many fuels contain benzene as a solvent.
Unburned benzene has been strongly linked to
certain forms of cancer. If you live in an area where
you must fill your own gas tank, take precautions.
These may include:• standing upwind away from the filler nozzle
while refueling
• refueling only at gas stations with vapor
recovery systems that fully seal the mouth of
the filler neck during refueling
• wearing neoprene gloves while handling a fuel
filler nozzle.
Use of AdditivesWith the exception of gas line antifreeze during
winter months, do not add solvents, thickeners,
or other store-bought additives to your vehicle’s
fuel, cooling, or lubricating systems. Overuse may
damage your engine, and some of these additives
contain organically volatile chemicals. Do not
needlessly expose yourself to these chemicals.
WARNING
Never carry a cell phone that is switched
on while refueling your vehicle. If the phone
rings, this may cause a spark that could ignite
gasoline fumes, resulting in fire and injury.
WARNING
Carbon monoxide is a poisonous, colorless, and
odorless gas. It is present in all exhaust gases.
If you ever smell exhaust fumes inside the
vehicle, make sure the passenger compartment
is ventilated, and immediately return the
vehicle to a trained and qualified Volvo service
technician for correction.
Deposit control gasoline (detergent
additives)Volvo recommends the use of detergent gasoline
to control engine deposits. Detergent gasoline
is effective in keeping injectors and intake valves
clean. Consistent use of deposit control gasolines
will help ensure good drivability and fuel economy.
If you are not sure whether the gasoline contains
deposit control additives, check with the service
station operator.
NOTE
Volvo does not recommend the use of external
fuel injector cleaning systems.Unleaded fuelEach Volvo has a three-way catalytic converter
and must use only unleaded gasoline. U.S. and
Canadian regulations require that pumps delivering
unleaded gasoline be labeled “UNLEADED”. Only
these pumps have nozzles which fit your vehicle’s
filler inlet. It is unlawful to dispense leaded fuel
into a vehicle labeled “unleaded gasoline only”.
Leaded gasoline damages the threeway catalytic
converter and the heated oxygen sensor system.
Repeated use of leaded gasoline will lessen the
effectiveness of the emission control system and
could result in loss of emission warranty coverage.
State and local vehicle inspection programs will
make detection of misfueling easier, possibly
resulting in emission test failure for misfueled
vehicles.


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WARRANTY
Defects Long-Term 7 years/70,000 miles
Transitional Zero Emissions Vehicles
Emissions Defects and PerformanceModel year 2019 vehicles with engine VIN code BR sold and registered in
California, Connecticut, Maine, Massachusetts, Maryland, New Jersey, New
York, Oregon, Rhode Island or Vermont are classified as Transitional Zero
Emissions (TZEV) vehicles. TZEV vehicles have a defects and performance
emissions warranty on all emissions components for fifteen (15) years or
150,000 miles, whichever occurs first.
Volvo On Call Warranty Coverage, Roadside Assistance, U.S./Canada4 years unlimited mileage (refer to the separate booklet in the Owner’s
Wallet)
Complimentary Factory Scheduled Maintenance (FSM) Program (U.S.
Only)Model year 2019 vehicles sold new to retail customers and registered in
the U.S. by an authorized Volvo retailer will have the first three (3) regularly
scheduled maintenance services at 10,000, 20,000 and 30,000 miles for the
first three (3) years or up to 36,000 miles provided free of charge.
A Remote Keyless Entry, Navigation, DVD and Headphone System batteries are covered for 4 years/50,000 miles/80,000 km.
B Volvo continues coverage under the new car warranty to four (4) years or 50,000 miles/80,000 kilometers, whichever occurs first.
C Hybrid components are covered for 8 years or 100,000 miles/160,000 kilometers, whichever occurs first.Non-hybrid models only
New Vehicle Limited Warranty (U.S.),
New Vehicle Warranty (Canada)4 years/50,000 miles/80,000 kilometers
Battery Warranty
A
4 years/50,000 miles/80,000 kilometers, Full Coverage
Adjustments1 year/12,000 miles/20,000 kilometers
Seat belts and S.R.S.5 years/unlimited mileage/kilometers
Corrosion Protection12 years/unlimited mileage/kilometers
Emission Defects and Performance, U.S./Canada


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Short-Term
B
2 years/24,000 miles/40,000 kilometers
Long-Term 8 years/80,000 miles/130,000 kilometers
California Emissions Warranty –
California, Connecticut, Delaware, Maine, Massachusetts, Maryland, New
Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont and
Washington
Performance
B
3 years/50,000 miles
Defects Short-Term
B
3 years/50,000 miles
Defects Long-Term 7 years/70,000 miles
Volvo On Call Warranty Coverage, Roadside Assistance, U.S./Canada4 years unlimited mileage (refer to the separate booklet in the Owner’s
Wallet)
Complimentary Factory Scheduled Maintenance (FSM) Program (U.S.
Only)Model year 2019 vehicles sold new to retail customers and registered in
the U.S. by an authorized Volvo retailer will have the first three (3) regularly
scheduled maintenance services at 10,000, 20,000 and 30,000 miles for the
first three (3) years or up to 36,000 miles provided free of charge.
A Remote Keyless Entry, Navigation, DVD and Headphone System batteries are covered for 4 years/50,000 miles/80,000 km.
B Volvo continues coverage under the new car warranty to four (4) years or 50,000 miles/80,000 kilometers, which ever occurs first.WARRANTY


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WARRANTY
Damage/Deterioration/Corrosion
• Vehicles severely damaged and/or declared to
be a total loss by an insurer.
• Vehicles substantially reassembled or repaired
from parts obtained from another vehicle
previously in operation.
• The use of fuel and/or oil, or other fluids
which do not meet the Volvo-approved
standards as set forth in the Owner’s Manual,
Volvo Service Literature or in the articles “Fuel
requirements” and “Engine oil” in this booklet.
• Failures resulting from misuse, abuse,
negligence, overloading, modifications
(including the electronic management
system(s), accidents or racing.
• Defects or failures resulting from the use
of new parts not sold or approved by Volvo,
or used parts, or the resultant damage to
associated parts or systems.
• Defects or failures resulting from incorrect
diagnosis by an independent repair shop.
• Failures resulting from continued operation
of the vehicle after a warning light, gauge
reading, or other indication advises of a
mechanical or operational problem (e.g., dash
instrumentation indicates overheat, loss of oil
pressure, etc.).• Environmental damage to the vehicle’s
surface which is beyond Volvo’s control, such
as airborne fall-out (including chemicals, tree
sap, etc.) or other atmospheric conditions,
hailstones, road hazards, stone chips or other
acts of nature. Exterior painted surfaces are
covered by the Corrosion Protection Limited
Warranty, see the article “Volvo’s Corrosion
Protection, Limited Warranty–U.S./Warranty–
Canada” in this booklet.
• Damage to the interior (soft trim, upholstery,
and seating areas) resulting from normal wear
and tear, misuse, abuse, or negligence..
Glass
Glass breakage, unless it occurs because of
defects in material or workmanship.
Odometer Tampering
Repairs on vehicles for which the true odometer
mileage cannot be readily determined.
Inconvenience/Incidental Charges
The loss of vehicle use, loss of time, telephone
calls, towing, lodging, car rental, food, and other
incidental and consequential damages.
NOTE
Parts replaced free of charge under the terms
of the New Vehicle Limited Warranty (U.S.),
New Vehicle Warranty (Canada) are not subject
to the warranty coverage of the Genuine Volvo
Replacement Parts and Accessories Limited
Warranty. Those parts will be warranted for
90 days or the remainder of the New Vehicle
Limited Warranty (U.S.), New Vehicle Warranty
(Canada), whichever is greater.Hybrid models onlyHybrid battery
Under the New Hybrid Vehicle Limited Warranty,
the original equipment battery installed in your
2019 Volvo is covered against defects in parts
and labor for eight (8) years or 100,000 miles/
160,000 kilometers, whichever occurs first.
2
NOTE
Batteries are subject to natural wear out due
to ageing and usage. If the battery capacity is
lower than 55% of original status (according
to specification) at 8 years or 100,000 miles/
160,000 kilometers, whichever occurs first
3,
the battery will be replaced free of charge.
2 California Hybrid Battery coverage is ten (10) years or 150,000 miles, whichever occurs first.3 Model year 2019 vehicles sold and registered in California, Connecticut, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island or Vermont if the battery capacity is lower than 50% of
original status at 10 years or 150,000 miles , whichever occurs first will have the battery replaced free of charge..

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WARRANTYGenuine Volvo Replacement Parts
and Accessories, Limited Warranty–
U.S./Warranty–CanadaWhat Is WarrantedVolvo warrants to the retail purchaser of each new
genuine Volvo replacement part and accessory,
that such part or accessory will be free from
defects in material or workmanship.
During the warranty period, any such defective
part or accessory will be exchanged or repaired at
Volvo’s discretion without charge, but only by an
authorized Volvo retailer.
If, and only if, such part or accessory was originally
installed by an authorized Volvo retailer, the labor
for removal and replacement will also be covered
by this warranty.
NOTE
Parts replaced free of charge under the terms
of another Volvo warranty are not subject to
the warranty coverage of the Genuine Volvo
Replacement Parts and Accessories Limited
Warranty (U.S.), Genuine Volvo Replacement
Parts and Accessories Warranty (Canada).
Those parts will be warranted for 90 days
or the remainder of the original warranty,
whichever is greater.
LimitationsNo implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state, province to province. Some states/
provinces do not allow limitations on how
long an implied warranty lasts, so the above
limitations may not apply to you.
For a complete description, refer to the article
“Limitations and Disclaimers” in this booklet.Warranty PeriodGenuine Volvo Accessories
If a Volvo-approved accessory is purchased and
installed by a Volvo retailer as part of your new
vehicle purchase, the warranty period is four
(4) years or 50,000 miles/80,000 kilometers,
whichever occurs first. The warranty period will
start and run concurrently with the New Vehicle
Limited Warranty. If a Volvo-approved accessory is
installed by a Volvo retailer after your new vehicle
purchase, it will be warranted for the balance
of your New Vehicle Limited Warranty period,
or for a period of two (2) years from the date of
installation, whichever is longer. Some genuine
Volvo parts/accessories are covered by their own
specific limited warranty for a different period. For
those parts/accessories, the applicable warranty
is supplied at the time of purchase, including a list
of conditions and limitations.
What Is Not Warranted• Labor for removal and replacement of a
defective part or accessory sold, BUT NOT
INSTALLED, by an authorized Volvo retailer.
In such cases, the defective part/ component
or accessory will be exchanged, repaired, or
replaced at the discretion of Volvo.
• Parts or accessories not sold, supplied, or
approved by Volvo.
• Failures resulting from improper installation of
parts or accessories, a lack of maintenance or
improper maintenance.
• Damage because of normal wear and tear.
• The loss of vehicle use, loss of time,
inconvenience, or other incidental charges
such as telephone calls, towing, lodging, car
rental, or food, and/or other consequential
damages, except where required by law.
• Failure resulting from misuse, abuse,
negligence, overloading, modifications,
accidents or racing.Purchaser’s ObligationsWhen requesting warranty repairs on replacement
parts or accessories, the purchaser must present
evidence of purchase (sales ticket or repair order
showing payment to any authorized Volvo retailer
in the United States or Canada), during normal
business hours.

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WARRANTY
The Warranty PeriodThe warranty period is five (5) years and has no
mileage/kilometer limitation.
5 It begins with the
date the vehicle is sold/delivered to the first retail
purchaser or put into service, whichever occurs
first.
What Is Not Warranted• Seat belt system and Supplemental
Restraint System components which show
evidence of damage because of abuse,
misuse, negligence, tampering, or improper
installation.
• Replacement of seat belt system or
Supplemental Restraint System components
after a vehicle has been involved in a
collision.
• The loss of vehicle use, loss of time,
inconvenience or other incidental charges,
such as telephone calls, towing, lodging,
car rental, or food, or other consequential
damages except where required by law.
• Repairs required as part of normal
maintenance.
• Replacement of components in accordance
with the maintenance schedule.
Seat belts: “Something We Believe
In”Seat belts are an integral part of the safety
system engineered into each Volvo.
Despite our strongest recommendations, and
your best intentions, not wearing a seat belt is
like believing “it’ll never happen to me!”
Volvo urges you and all adult occupants of your
car to properly wear seat belts in all seating
positions, and ensure that children are properly
restrained in the rear seats only, using an infant
car seat or booster seat determined by age,
weight and height.
Fact : In every state/province, some type of child
restraint legislation has been passed. Additionally,
most states/provinces have already made it
mandatory for occupants of a car to use seat
belts.
So, urging you to “buckle up” is not just our
recommendation – it’s becoming the law! The few
seconds it takes to buckle up may one day allow
you to say, “It’s a good thing I was wearing my
seat belt.”
Instructions for proper seat belt usage can be
found in your Owner’s Manual..
Emissions Warranties – U.S. and
CanadaDesign and Defect WarrantyWhat Is Warranted–U.S.
Volvo warrants that your 2019 model year Volvo
was designed, built, and equipped to conform at
the time of sale to U.S. emission standards, in
accordance with Section 207(A) of the Federal
Clean Air Act, which was applicable when the
vehicle was manufactured.
What Is Warranted–Canada
Volvo warrants that your 2019 model year Volvo
was designed, built, and equipped to conform at
the time of sale to Canadian emission standards,
in accordance with the Canadian Motor Vehicle
Safety Act, which was applicable when the
vehicle was manufactured.
5 In the U.S., some states have mandated alternate warranty coverage for seat belts only. Contact your Volvo retailer for details of local requirements.



WARRANTY
Volvo Ownership Information Update Request (Canada ONLY)
CANADA OWNERSHIP CHANGE
First Name __________________________________________ ________ ___________________________________
bén___éf__icier__ de_
Initial Last name
_______________________________________________________________ ___________________
Street Address Apt/Unit
________________________________ ____________________________ _______________ _______________________________________
ZIP
Y
V
VIN (Vehicle Identification Number) City Province Phone
To make an ownership change, the VIN is required below. The VIN is located on the top left side of dashboard or can be found on the vehicle registration card.
______________ _____________ ______________________
Model Year Purchase date
CANADA ADDRESS CHANGE
New address___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _
__________________________________________ ________ ___________________________________
b___énéfic
__ie__r de_
Street Address Apt/Unit First Name Initial Last name
______________________________________________________________ ___________________
________________________________ ____________________________ _______________ _______________________________________
ZIP
Y V
______________ _____________ ______________________ City Province Phone
The VIN is located on the top left side of dashboard or can be found on the vehicle registration card.
VIN (Vehicle Identification Number) Model Year Purchase date
Old address (This information is used by Volvo to update with your new address above:)
_________________________________________ ________ ___________________________________________
Street Address Apt/Unit First Name Initial Last name
_______________________________________________________________ ___________________
________________________________ ____________________________ _______________ _______________________________________
ZIP
City Province Phone
Provide E-mail address to receive product
information and special offers from Volvo: ______________________________E-mail address: Language preference: English______________________________E-mail address: FrenchProvide E-mail address to receive product
information and special offers from Volvo: