4
Customer Support and AssistanceYour satisfaction with Volvo products and services is
of prime importance. Volvo takes pride in producing
a quality vehicle, and our efforts are supported by a
strong retailer network.
Should you have any questions concerning service
or your Volvo’s performance, your retailer will be
happy to answer them for you.General InformationWe suggest you keep records of all your
interactions with the retailer referencing
maintenance and repair to your vehicle:
• Dates of conversations and with whom
• Invoices
• Maintenance Records
• Repair Orders
If, however, a situation arises that you believe has
not been addressed to your satisfaction, we ask
that you take the following steps:
1. Discuss the matter with the appropriate
department manager at the retail facility
(Service Manager, Parts Manager, etc.). Explain
exactly what caused the problem and ask
what action will be taken. If the matter remains
unresolved after a reasonable length of time,
then
2. Discuss the matter with the General Manager,
explaining what occurred in Step #1. 3. If the concern has still not been addressed
to your satisfaction, please contact Volvo’s
Customer Care Center. You may contact us
via phone, mail or e-mail. The Customer Care
Center will need the following information from
you:
• Your name, address, and daytime telephone
number
• Vehicle Identification Number (found on your
Vehicle Registration Card, Vehicle Certificate
of Ownership, and located on the upper left
corner of the dashboard)
• Date of purchase and current mileage
• Retailer’s name (Selling and/or Servicing Retail
Facility)
• Description of the problem
NOTE
In the U.S. –
In certain states, the consumer may be
required to provide written notice of an alleged
nonconformity to Volvo. In certain states, Volvo
may be required to notify the consumer if
the consumer is required to first resort to an
informal dispute procedure.
In the U.S., contact:
Volvo Car USA, LLC
Customer Care Center
1 Volvo Drive
Rockleigh, NJ 07647-0914
1-(800)-458-1552
http://volvo.custhelp.com/ In Canada, contact:
Volvo Car Canada Limited
Customer Relations Department
9130 Leslie Street Suite 101
Richmond Hill, Ontario L4B 0B9
1-(800)-663-8255
[email protected]
www.volvocars.com/ca
SERVICE AND MAINTENANCE
WARRANTY
Volvo Ownership Information Update Request (Canada ONLY)
CANADA OWNERSHIP CHANGE
First Name __________________________________________ ________ ___________________________________
bén___éf__icier__ de_
Initial Last name
_______________________________________________________________ ___________________
Street Address Apt/Unit
________________________________ ____________________________ _______________ _______________________________________
ZIP
Y
V
VIN (Vehicle Identification Number) City Province Phone
To make an ownership change, the VIN is required below. The VIN is located on the top left side of dashboard or can be found on the vehicle registration card.
______________ _____________ ______________________
Model Year Purchase date
CANADA ADDRESS CHANGE
New address___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _ ___ ___ _ ___ _ ___ _ ___ _ ___ _ ___ _
__________________________________________ ________ ___________________________________
b___énéfic
__ie__r de_
Street Address Apt/Unit First Name Initial Last name
______________________________________________________________ ___________________
________________________________ ____________________________ _______________ _______________________________________
ZIP
Y V
______________ _____________ ______________________ City Province Phone
The VIN is located on the top left side of dashboard or can be found on the vehicle registration card.
VIN (Vehicle Identification Number) Model Year Purchase date
Old address (This information is used by Volvo to update with your new address above:)
_________________________________________ ________ ___________________________________________
Street Address Apt/Unit First Name Initial Last name
_______________________________________________________________ ___________________
________________________________ ____________________________ _______________ _______________________________________
ZIP
City Province Phone
Provide E-mail address to receive product
information and special offers from Volvo: ______________________________E-mail address: Language preference: English______________________________E-mail address: FrenchProvide E-mail address to receive product
information and special offers from Volvo:
