2019 VOLVO V60 service program

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TABLE OF CONTENTSSERVICE AND MAINTENANCECustomer Support and Assistance 4
Mediation/Arbitration Program 5
(for Canada only)
2019 Service and Maintenance 5
Requirements
Fuel requirements 6
Engine oil 8
Turbocharger Operating Tips 9
Maintenance Service Operations 10
Maintenance/Service records 18
Brake Fluid Changes 24
Overseas Operations/Global Special 25
Sales
WARRANTYVolvo’s 2019 New Vehicle 28
Warranties & Complimentary Factory
Scheduled Maintenance Program
Things You Should Know About 31
Your Volvo Warranties
Volvo’s 2019 New Vehicle Limited 32
Warranty–U.S./New Vehicle
Warranty–Canada
Limitations and Disclaimers 35
Genuine Volvo Replacement Parts 36
and Accessories, Limited Warranty–
U.S./Warranty–Canada
Volvo’s Corrosion Protection, Limited 37
Warranty–U.S./Warranty–Canada
Seat belts and Supplemental 38
Restraint Systems, Limited
Warranty U.S./Warranty–Canada
Seat belts: “Something We Believe In” 39
Emissions Warranties – U.S. and Canada 39
2019 Emission Warranty Parts List – 43
Federal – U.S. and Canada
Retailer Certification (For ID Only) – U.S. 45
California Emission Warranties 45
Volvo’s Emission System Warranty 47
Inspection Program 49
Limitations and Disclaimers 51
2019 Model Year Emission Parts List 52Transitional Zero Emissions (TZEV) Vehicles 53
Complimentary Factory Scheduled 53
Maintenance (FSM) Program (U.S. Only)

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SERVICE AND MAINTENANCE
Mediation/Arbitration Program (for
Canada only)If you feel that the efforts by Volvo and the
retailer to resolve a factory-related vehicle service
concern have been unsatisfactory, Volvo Car
Canada Limited participates in an impartial third
party mediation/ arbitration program administered
by the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
The CAMVAP program is a straightforward
alternative to resolve a disagreement when all
other efforts to produce a settlement have failed.
This procedure is without cost to you and is
designed to eliminate the need for lengthy and
expensive legal proceedings.
In the CAMVAP program, impartial third-
party arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators review
the positions of the parties, make decisions and,
where appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair and
final as the arbitrator’s award is binding on both
you and Volvo Car Canada Limited. The CAMVAP
services are available in all Canadian territories
and provinces. For more information, without
charge or obligation, call your CAMVAP provincial
administrator directly at 1-800-207-0685, or visit
their website at
www.camvap.ca.
2019 Service and Maintenance
RequirementsCustomer Preparation ServiceYour Volvo has received a comprehensive
Customer Preparation Service. Your retail
facility has performed a Customer Preparation
Service which includes a complete inspection
and servicing of your vehicle. The Customer
Preparation Service (CPS) is a key part of a
comprehensive maintenance schedule developed
by Volvo for your vehicle.Oil and Filter Change IntervalThe correct oil and filter interval is every 10,000
miles = 16,000 km or 12 months WHICHEVER
COMES FIRST. For service intervals beyond
150,000 miles/240,000 kilometers, please
consult your authorized Volvo retailer.Cabin Air Filter All Models• Replacement every 20,000 miles (32,000 km)
• Replace at least once a year or more often in
heavy traffic and dirty/dusty areas.Maintenance SchedulingMaintenance intervals have usually been
determined by accumulated mileage. As
driving conditions and operational demands
differ, these factors have a major influence on
routine maintenance. For these reasons Volvo
recommends that your maintenance schedule
services and oil filter changes be based on a combination of time and
mileage.
The Text Window in the instrument panel will
display a message when vehicle maintenance is
required.
1st display when maintenance interval is near:
“Book time for maintenance”
2nd display when maintenance is required: “Time
for regular maintenance”
3rd display when maintenance is overdue:
“Maintenance overdue”
The MINIMUM SCHEDULED MAINTENANCE,
for which you are responsible, begins at 10,000
miles = 16,000 km or every 12 months whichever
comes first.
Volvo recommends that you bring your vehicle
in for service at least once a year regardless of
mileage. For service intervals beyond 150,000
miles/240,000 kilometers, consult your authorized
Volvo retailer.
A maintenance Service Operations Chart details
these service requirements. They are listed by
engine type with required emission related service
indicated. See the article “Maintenance Service
Operations” in this booklet.
Service SupportDiscuss your vehicle’s special servicing needs
with your Volvo Retail Facility’s Service Staff. They
can tailor a maintenance program based on your
requirements. Your Volvo Retailer has access to


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SERVICE AND MAINTENANCE
Demanding driving
In demanding driving conditions, such as operating
the vehicle in hot weather, towing a trailer, or
driving for extended periods at higher altitudes
than normal, it may be advisable to switch to
higher octane fuel (91 or higher) or to change
gasoline brands to fully utilize your engine’s
capacity, and for the smoothest possible operation.
NOTE
When switching to higher octane fuel or
changing gasoline brands, it may be necessary
to fill the tank more than once before a
difference in engine operation is noticeable.Fuel FormulationsDo not use gasoline that contains lead as a knock
inhibitor, and do not use lead additives. Besides
damaging the exhaust emission control systems
on your vehicle, lead has been strongly linked to
certain forms of cancer.
Many fuels contain benzene as a solvent.
Unburned benzene has been strongly linked to
certain forms of cancer. If you live in an area where
you must fill your own gas tank, take precautions.
These may include:• standing upwind away from the filler nozzle
while refueling
• refueling only at gas stations with vapor
recovery systems that fully seal the mouth of
the filler neck during refueling
• wearing neoprene gloves while handling a fuel
filler nozzle.
Use of AdditivesWith the exception of gas line antifreeze during
winter months, do not add solvents, thickeners,
or other store-bought additives to your vehicle’s
fuel, cooling, or lubricating systems. Overuse may
damage your engine, and some of these additives
contain organically volatile chemicals. Do not
needlessly expose yourself to these chemicals.
WARNING
Never carry a cell phone that is switched
on while refueling your vehicle. If the phone
rings, this may cause a spark that could ignite
gasoline fumes, resulting in fire and injury.
WARNING
Carbon monoxide is a poisonous, colorless, and
odorless gas. It is present in all exhaust gases.
If you ever smell exhaust fumes inside the
vehicle, make sure the passenger compartment
is ventilated, and immediately return the
vehicle to a trained and qualified Volvo service
technician for correction.
Deposit control gasoline (detergent
additives)Volvo recommends the use of detergent gasoline
to control engine deposits. Detergent gasoline
is effective in keeping injectors and intake valves
clean. Consistent use of deposit control gasolines
will help ensure good drivability and fuel economy.
If you are not sure whether the gasoline contains
deposit control additives, check with the service
station operator.
NOTE
Volvo does not recommend the use of external
fuel injector cleaning systems.Unleaded fuelEach Volvo has a three-way catalytic converter
and must use only unleaded gasoline. U.S. and
Canadian regulations require that pumps delivering
unleaded gasoline be labeled “UNLEADED”. Only
these pumps have nozzles which fit your vehicle’s
filler inlet. It is unlawful to dispense leaded fuel
into a vehicle labeled “unleaded gasoline only”.
Leaded gasoline damages the threeway catalytic
converter and the heated oxygen sensor system.
Repeated use of leaded gasoline will lessen the
effectiveness of the emission control system and
could result in loss of emission warranty coverage.
State and local vehicle inspection programs will
make detection of misfueling easier, possibly
resulting in emission test failure for misfueled
vehicles.


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WARRANTY
Defects Long-Term 7 years/70,000 miles
Transitional Zero Emissions Vehicles
Emissions Defects and PerformanceModel year 2019 vehicles with engine VIN code BR sold and registered in
California, Connecticut, Maine, Massachusetts, Maryland, New Jersey, New
York, Oregon, Rhode Island or Vermont are classified as Transitional Zero
Emissions (TZEV) vehicles. TZEV vehicles have a defects and performance
emissions warranty on all emissions components for fifteen (15) years or
150,000 miles, whichever occurs first.
Volvo On Call Warranty Coverage, Roadside Assistance, U.S./Canada4 years unlimited mileage (refer to the separate booklet in the Owner’s
Wallet)
Complimentary Factory Scheduled Maintenance (FSM) Program (U.S.
Only)Model year 2019 vehicles sold new to retail customers and registered in
the U.S. by an authorized Volvo retailer will have the first three (3) regularly
scheduled maintenance services at 10,000, 20,000 and 30,000 miles for the
first three (3) years or up to 36,000 miles provided free of charge.
A Remote Keyless Entry, Navigation, DVD and Headphone System batteries are covered for 4 years/50,000 miles/80,000 km.
B Volvo continues coverage under the new car warranty to four (4) years or 50,000 miles/80,000 kilometers, whichever occurs first.
C Hybrid components are covered for 8 years or 100,000 miles/160,000 kilometers, whichever occurs first.Non-hybrid models only
New Vehicle Limited Warranty (U.S.),
New Vehicle Warranty (Canada)4 years/50,000 miles/80,000 kilometers
Battery Warranty
A
4 years/50,000 miles/80,000 kilometers, Full Coverage
Adjustments1 year/12,000 miles/20,000 kilometers
Seat belts and S.R.S.5 years/unlimited mileage/kilometers
Corrosion Protection12 years/unlimited mileage/kilometers
Emission Defects and Performance, U.S./Canada


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Short-Term
B
2 years/24,000 miles/40,000 kilometers
Long-Term 8 years/80,000 miles/130,000 kilometers
California Emissions Warranty –
California, Connecticut, Delaware, Maine, Massachusetts, Maryland, New
Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont and
Washington
Performance
B
3 years/50,000 miles
Defects Short-Term
B
3 years/50,000 miles
Defects Long-Term 7 years/70,000 miles
Volvo On Call Warranty Coverage, Roadside Assistance, U.S./Canada4 years unlimited mileage (refer to the separate booklet in the Owner’s
Wallet)
Complimentary Factory Scheduled Maintenance (FSM) Program (U.S.
Only)Model year 2019 vehicles sold new to retail customers and registered in
the U.S. by an authorized Volvo retailer will have the first three (3) regularly
scheduled maintenance services at 10,000, 20,000 and 30,000 miles for the
first three (3) years or up to 36,000 miles provided free of charge.
A Remote Keyless Entry, Navigation, DVD and Headphone System batteries are covered for 4 years/50,000 miles/80,000 km.
B Volvo continues coverage under the new car warranty to four (4) years or 50,000 miles/80,000 kilometers, which ever occurs first.WARRANTY


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WARRANTY
 the date the part was originally purchased. Some
genuine Volvo parts/accessories are covered
by their own specific limited warranty for a
different period. For those parts/accessories,
the applicable warranty is supplied at the time
of purchase, including a list of conditions and
limitations.
Customer AssistanceShould you have questions regarding the
warranties or repairs, please review the article
“Customer Support and Assistance” in this
booklet for owner information and instructions.
Non-commercial vehicles are covered by On Call
®,
a roadside assistance program which provides
coverage for some specific items not covered by
the warranties (e.g., towing). A separate booklet
describing this program is supplied in your
Owner’s Wallet.
Wear and Tear ItemsAs part of your vehicle’s normal service and
maintenance requirements, certain parts may
need to be replaced due to wear and tear. Since
these parts are consumed at varying rates,
replacement is based on the operation and
condition of your vehicle and on fixed schedules
under normal operation and use of your vehicle.
These items include, but may not be limited to, the
following list: filters, fuses, belts, brake pads, brake
rotors, wiper blades, shock absorbers, floor mats,
upholstery/rugs, etc.
Replacement of these items are the owner’s
responsibility, with the exception of those items covered during the Adjustments Coverage Period
(see the following section) or where specific
manufacturing defects may be demonstrated.
Adjustments CoverageAdjustments which are refinements to the original
factory fittings and alignments, and which are
required as part of the break-in period, will be
made during the Adjustments Coverage Period.
Exceptions are items covered under normal
maintenance services, including Pre-Delivery or
items excluded in the New Vehicle section. The
duration of the adjustment coverage is twelve
(12) months or 12,000 miles/20,000 kilometers,
whichever occurs first.
The term “Adjustments” as used in this warranty
refers to minor repairs not usually associated with
the replacement of parts or normal maintenance
service items. Parts which are covered for
replacement because of wear during the
Adjustments Period only are: brake pads, brake
rotors and shock absorbers. These items may also
be covered under the Basic Warranty Period if
manufacturing defects cause the failure. Examples
of labor only repairs which are covered during the
Adjustments Period are wheel balancing, window
regulator adjustment and hood adjustment.Battery (non-hybrid models only)Under the New Vehicle Limited Warranty, the
original equipment battery installed in your 2019
Volvo is covered against defects in parts and
labor for four (4) years or 50,000 miles/80,000
kilometers, whichever occurs first.
What Is Not Warranted Tires
• Tires fitted to the vehicle as original
equipment are warranted separately by the
tire manufacturer. Therefore, any adjustments
must be handled through their authorized
service outlet.
• The applicable tire warranty booklet is in the
Owner’s Wallet.
Routine Maintenance and Services
• Repairs which are required because of a lack
of maintenance, or improper maintenance.
Correct maintenance procedures are
referenced in your Owner’s Manual or
the Warranty and Maintenance Records
Information booklet.
• Scheduled or unscheduled maintenance
services, excluding those services covered in
the U.S. only by Volvo’s Complimentary Factory
Schedule Maintenance (FSM) Program.

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WARRANTY
New Jersey Department of Environmental
Protection
P.O. Box 402
Trenton, NJ 08625-0402
Oregon Department of Environmental Quality
811 SW 6th Avenue
Portland, OR 97204
State of Washington Department of Ecology
P.O. Box 47600
Olympia, WA 98504-7600
Maryland Department of The Environment
Mobil Source Control Program
1800 Washington Blvd., Suite 705
Baltimore, MD 21230-1720
Delaware Department of Natural Resources
Division of Air Quality
655 S. Bay Road
Dover, DE 19901
Bureau of Mobile Sources
NYS Department of Environmental
Conservation
625 Broadway
Albany, NY 12233-3255
Volvo’s Emission System WarrantyStates of California, Connecticut,
Delaware, Maine, Massachusetts,
Maryland, New Jersey, New York,
Oregon, Pennsylvania, Rhode Island,
Vermont and Washington onlyVolvo Car USA, LLC
7 (“Volvo” or “VCUSA”)
warrants that your 2019 model year Volvo
passenger vehicle was designed, built and
equipped to conform to applicable California
emission standards as specified under the Health
and Safety Code 43205.
This warranty covers repairs resulting from any
defect in material or workmanship which would
cause any part installed on this vehicle which
affects any regulated emissions to not meet
these requirements or would cause the vehicle
to fail to pass a Smog Check test during the
applicable warranty period.
Warranty CoverageThe warranty period begins on the date the
vehicle is delivered to the first retail purchaser
or the initial date the vehicle is put into service,
whichever occurs first. The emission warranty is
transferable to subsequent owners.
The vehicle must be maintained and operated
under normal use in accordance with Volvo’s
written instructions for proper maintenance and
use, which are detailed in the Owner’s Manual
and in this booklet. Items and conditions listed
under “What Is Not Warranted” are excluded, if
any of these conditions exist.
NOTE
No implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty. Some states do not allow limitations
on how long an implied warranty lasts, so the
above limitations may not apply to you.
Volvo will repair, adjust, or replace a part when
performing a repair under the warranty.
The emission warranty is not conditionally based
on the use of genuine Volvo parts. Failures
which occur, however, because of abuse or lack
of required maintenance, are not eligible for
coverage.
7 Volvo Car USA, LLC, is sometimes referred to in this booklet as “Volvo”. All such references to “Volvo” are intended to refer to Volvo Car USA, LLC.

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WARRANTY
If an emergency occurs and an authorized Volvo
retailer is not reasonably available, repairs may be
performed at any available service establishment
or by any individual, using any replacement part.
When a warranted part is not available within
thirty (30) days or the repair cannot be completed
within thirty (30) days, repairs may be performed
at any available service establishment or by any
individual, using any replacement part.
Volvo will reimburse the owner for emergency
repairs (including diagnosis) that are covered
under this warranty. The expenses, however,
cannot exceed our suggested retail price for
all warranted parts replaced and labor charges,
based on Volvo’s recommended time allowance
for the warranty repair and the geographically
appropriate hourly labor rate. Replaced parts
and paid invoices must be presented at a Volvo
retailer as a condition of reimbursement for
emergency repairs not performed by a Volvo
retailer.
Failure to notify the owner of a decision to
honor or deny a Performance Warranty Claim
within thirty (30) days from the time the vehicle
is initially presented for repair shall result in
the vehicle manufacturer being responsible for
repairing the vehicle without charge to the vehicle
owner, unless such failure is attributable to the
vehicle owner or to events beyond the control of
the vehicle manufacturer or the repair facility.You are advised to have all recommended
maintenance or repairs on your new 2019
Volvo vehicle performed. Volvo will not deny
a warranty claim solely because you have no
record of maintenance; however, we may deny a
warranty claim if your failure to perform required
maintenance resulted in the failure of a warranted
part.
Receipts and/or maintenance records covering
the performance of regular maintenance should,
therefore, be retained in the event questions arise
concerning maintenance.
Inspection ProgramCalifornia, Connecticut, Delaware, Maine,
Massachusetts, Maryland, New Jersey,
New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington
Non-hybrid models The following provisions apply to vehicles
which fail to pass the California, Connecticut,
Delaware, Maine, Massachusetts, Maryland,
New Jersey, New York, Oregon, Pennsylvania,
Rhode Island, Vermont or Washington Smog
Inspection. Should your vehicle fail a smog check
test during the warranty period, you may choose
to have the vehicle repaired at any authorized
Volvo retailer. The authorized Volvo retailer will
make the necessary repairs within the three (3)
year/50,000-mile period so that the vehicle will
pass the inspection. After three (3) years/50,000
miles, but before a period of use of seven (7)
years/70,000 miles, the authorized Volvo dealer
will repair or replace only those parts listed in the
article “2019 Model Year Emission Parts List”
in this booklet. After seven (7) years/70,000
miles, but before a period of use of eight (8)
years/80,000 miles, the authorized Volvo retailer
will cover only the catalytic converter, engine
control module, central electronic module and
onboard diagnostic device. Volvo will pay for the
repair unless the failure was caused by abuse,
neglect, improper maintenance, or the use of
leaded fuel or fuels not recommended in your
Owner’s Manual or this booklet. If the failure is
covered under this warranty, Volvo shall be liable