2019 VOLKSWAGEN TIGUAN Media

Find a firm and level surface suitable for lifting the vehicle.
Stop the engine, with a manual gearbox select a gear or with a DSG® dual clutch gearbox
move the selector lever to position P DSG® dual clutch gearbox and switch on the
electronic parking brake Parking and manoeuvring.
Chock both wheels on the opposite side of the vehicle using the collapsible chocks or
other suitable objects.
Loosen the wheel bolts Wheel bolts.
Find the jacking point under the vehicle which is closest to the wheel that is being
changed.
Insert the hand crank into the opening on the jack (depending on equipmentyf.
Crank up the jack until it just fits under the jacking point of the vehicle.
Ensure that the entire surface of the foot of the jack is resting securely on the ground, and
that the foot of the jack is positioned fully underneath the point of application and .
Position the jack and simultaneously continue to crank the claw up until it is in position
around the vertical rib underneath the vehicle .
The tightening torque should be checked with a properly functioning torque wrench immediately
after changing a wheel.
Lifting the vehicle with the jack
Fig. 246 Lifting points for the jack.
Fig. 247 Vehicle jack at the rear left-hand side of the vehicle.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The jack may be positioned only at the reinforcements on the underbody, which are located behind
the markings on the body ⇒ Fig. 246. Always use the jacking point closest to the wheel you are
working on ⇒.
Checklist
For your own safety, carry out the following points in the specified order ⇒:
Incorrectly tightened wheel bolts can loosen while the vehicle is in motion and cause
accidents, serious injury, and loss of control of the vehicle.
•Only use wheel bolts that belong to the wheel.
•Never use different wheel bolts.
•The wheel bolts and threads of the wheel hubs must be clean, free from oil and grease,
and turn easily.
•Always use the box spanner placed in the vehicle at the factory to loosen and tighten
the wheel bolts.
•Only loosen the wheel bolts by approximately one turn before raising the vehicle with
the vehicle jack.
•Never grease or lubricate the wheel bolts or the threads of the wheel hub. This could
cause them to loosen while the vehicle is in motion, even if the required torque setting
is used.
•Never remove the bolts on rims with bolted-on rings.
•If the tightening torque of the wheel bolts is too low, the wheel bolts and rims can
loosen while the vehicle is in motion. The wheel bolts and threads can be damaged if
the tightening torque is too high.
WARNING

After changing a wheel
First read and observe the introductoryinformation and safety warnings⇒
Introduction
•Clean the tools from the vehicle tool kit and place them back in the foam rubber holder in the
luggage compartment ⇒ Vehicle toolkit.
•Stow the changed wheel securely in the luggage compartment.
•Have the tightening torque of the wheel bolts checked immediately ⇒ Tightening torque for the 
wheel bolts.
•The damaged wheel should be replaced as soon as possible.
In vehicles with a Tyre Pressure Loss Indicator, the system has to re-synchronise after
wheels are changed ⇒ Tyre monitoring systems.
Breakdown set
Introduction
This chapter contains information on the followingsubjects:
⇒ Contents of the breakdown set
⇒ Preparation
⇒ Sealing and inflating tyres
⇒ Test after driving for 10 minutes
The breakdown set can be used to temporarily and reliably seal any tyre damage caused by foreign
bodies or punctures (up to approx. 4 mm in diameteryf Do not remove foreign objects (e.g.
screws or nailsyfIURPWKHW\UH!
Once the sealant has been added to the tyre, the tyre pressure must be checked and adjusted
again after approximately ten minutes of driving.
Seek expert assistance if more than one of the vehicle's tyres is damaged. The breakdown set is
designed to fill only one tyre.
Use the breakdown set only when the vehicle has been safely parked and if you are familiar with
the work and safety precautions needed. Seek expert assistance if this is not the case.
The tyre sealant must not be used:
•If the rim is damaged.
•If the outside temperature is below -20°C (-4°Fyf.
•If there are cuts or punctures in the tyre that are larger than 4 mm.
•If the vehicle was driven with very low tyre pressure or a flat tyre.
•If the use-by date on the tyre filler bottle has expired.
•In conjunction with AirStop tyres. You can tell if your vehicle is equipped with AirStop tyres if
there is the word Seal on the outside of the tyres.
Incorrect torque or incorrect use of wheel bolts can lead to a loss of control of the vehicle,
cause accidents and serious injuries.
•Always keep all wheel bolts and threads in the wheel hubs clean and free from oil and
grease. The wheel bolts must be easy to turn and be tightened to the specified torque.
•The hexagonal socket in the screwdriver handle should only be used for turning wheel
bolts, not use for loosening or tightening them.
WARNING
®®

Dispose of used or out-of-date sealant in accordance with legal requirements.
You can get a new tyre filler bottle from a Volkswagen dealership.
Observe the separate instructions from the manufacturer of the breakdown set.
Contents of the breakdown set
Fig. 249 The breakdown set.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The breakdown set is located underneath the floor covering in the luggage compartment. It
includes the following components ⇒ Fig. 249:
Valve core extractor.
Sticker with the maximum permitted speed max. 80 km/h or max. 50 mph.
Filler hose with plug.
Air compressor.
On/off switch
Air bleed screw.
Tyre pressure display.
Using the breakdown set can be dangerous, especially if the tyres are inflated at the
roadside. Please note the following steps in order to reduce the risk of serious injuries:
•Stop the vehicle as soon as it is possible and safe to do so. Park the vehicle at a safe
distance from moving traffic in order to fill the tyre.
•Check that the surface the vehicle is parked on is level and firm.
•All passengers, and children in particular, must be at a safe distance and away from
your area of work.
•Switch on the hazard warning lights to warn other road users.
•The breakdown set should only be used if you feel confident with carrying out the
procedure. If not, seek expert assistance.
•Tyres repaired with the breakdown set are intended for temporary, emergency use
only. They should only be used until you can reach the nearest qualified workshop.
•Tyres that have been repaired using the breakdown set should be replaced as soon as
possible.
•Sealant is hazardous to health and must be washed off immediately if it gets onto the
skin.
•The breakdown set must be stored out of the reach of children.
•Never use a vehicle jack, even if it is approved for the vehicle.
•Always switch off the engine, switch on the electronic parking brake and move the
selector lever to the position P or select a gear on a manual gearbox in order to reduce
the risk of unintended vehicle movement.
WARNING
Tyres that have been filled with sealant will not handle in the same way as a standard tyre.
•Never drive faster than 80 km/h (50 mphyf.
•Avoid full acceleration, sudden braking and fast driving through bends in the road.
•Drive for just 10 minutes at no more than 80 km/h (50 mphyfDQGWKHQFKHFNWKHW\UH.
WARNING
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Use the Volkswagen Genuine de-icing agent (- 000 096 322 -yfWRUHPRYHLFH.
Wiper blades:⇒ Wiper blades.
Paintwork: always treat surfaces carefully in order to prevent damage to the paint coat. Use a
clean, soft cloth and a mild soap solution or cleaning clay to remove any light dirt immediately, e.g.
deposits, insect residue, or cosmetics.
Repair minor paint damage with a touch-up pen. Refer to the vehicle data sticker for the paint code
⇒ Technical data. Consult a qualified workshop in the event of damage to surfaces with matt paint.
•Overflowing fuel or service fluids: clean immediately.
•Flash rust deposits: moisten deposits with a soap solution. Then remove any deposits with
cleaning clay.
•Corrosion: have removed by a qualified workshop.
•Water no longer forms beads on clean paint: preserve paintwork at least twice a year using
Volkswagen Genuine hard wax (- 000 096 317 -yf.
•No gloss in spite of preservation/paint unattractive: treat the vehicle with suitable polish after
cleaning to remove dirt and dust.
Plenum chamber, engine compartment: remove leaves and other loose objects with a vacuum
cleaner or by hand ⇒ Fig. 251⇒. Cleaning of the engine compartment should always be
performed by a qualified workshop ⇒.
Water that has entered the plenum chamber via a manual process (e.g. from a high-pressure
cleaneryfFDQFDXVHFRQVLGHUDEOHGDPDJHWRWKHYHKLFOH.
Sensors, camera lenses: clean the area in front of the sensors or camera with a soft cloth and
solvent-free cleaning agent. Observe the installation locations ⇒ Vehicle overviews.
•Switch on the ignition.
•Move the selector lever to position R.
•Clean the camera lens.
Clean sensitive surfaces on the rain/light sensor and the camera window on the windscreen in the
same way as windows and glass surfaces (depending on vehicle equipmentyf.
Remove snow with a brush. Do not use warm or hot water.
Use the Volkswagen Genuine de-icing agent (- 000 096 322 -yfWRUHPRYHLFH.
Decorative films, protective films: remove soiling in the same way as for paint. Always use
Volkswagen Genuine plastic cleaner (- 000 096 314 -yfIRUPDWWGHFRUDWLYHILOPV.
Treat the vehicle with liquid hard wax every three months after washing and removing dust. Only
use clean, soft microfibre clothes to apply it. Do not use hot wax, also not in car washes!
•Stubborn dirt: remove carefully using white spirits, and then rinse using warm water.
Trim parts, trim strips, exhaust pipes made of chrome, aluminium or stainless steel: clean
only in a dust-free environment using a clean, soft cloth and a mild soap solution.
Chrome parts can be protected using Volkswagen Genuine hard wax (- 000 096 317 -yf.
Anodised surfaces: do not use chrome cleaning products.
Headlights, tail light clusters: use a soft sponge soaked with a mild soap solution. Do not use
any cleaning agents that contain alcohol or solvents.
•Stubborn dirt: remove with Volkswagen Genuine chrome and aluminium care product (-
000 096 319 D -yf.
Wheels: remove dirt and gritting salt deposits with plenty of water.
Alloy wheels: treat dirty aluminium wheels with Volkswagen Genuine wheel cleaner (- 000 096 304
-yf9RONVZDJHQUHFRPPHQGVWUHDWLQJWKHZKHHOULPVZLWK9RONVZDJHQ*HQXLQHKDUGZD[(-
000 096 317 -yfHYHU\WKUHHPRQWKV.
•Damage protective paint coating: repair immediately with a touch-up pen. Go to a qualified
workshop if necessary.
•Brake dust: use Volkswagen Genuine wheel rim cleaner (- 000 096 304 -yf.
Door lock cylinders: Volkswagen recommends using Volkswagen Genuine de-icing agent (-
000 096 322 -yfIRUGHLFLQJ'RQRWXVHGRRUORFNGHLFHUVFRQWDLQLQJVXEVWDQFHVWKDWGLVVROYH
grease.
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Mobile communication in the vehicle
Electromagnetic radiation
If a mobile telephone or radio device is used without being connected to the external aerial, the
electromagnetic radiation will not be optimally directed to the outside of the vehicle. Increased
levels of radiation in the vehicle interior can occur in particular in the event of poor reception, e.g. in
rural areas. This could constitute a health hazard ⇒.
Depending on the equipment, you may be able to use a suitable mobile phone interface to connect
the mobile telephone to the external aerial ⇒BookletInfotainment system,. The connection quality is
improved and the range of the mobile communication device is increased.
Using a telephone
Many countries require a hands-free system to be used when using a telephone inside the vehicle,
e.g. via a Bluetooth connection. Before use, secure the mobile telephone to a suitable bracket ⇒
or stow it in a storage compartment so that it cannot slip around, e.g. in the centre console.
Use a compatible mobile telephone if the mobile phone interface uses the remote SIM Access
Profile (rSAPyf technology.
Two-way radios
Observe legal regulations and the manufacturer's operating instructions for operation of two-way
radios. Approval is required for retrofitting two-way radio systems.
Ask your Volkswagen dealership for further information on installation of two-way radio systems.
Customer information
Incorrect repairs and modifications can cause malfunctions and damage to the vehicle
and impair the effectiveness of the airbag system. This can result in accidents and serious
or even fatal injuries.
•Repairs and modifications to your vehicle should only be carried out by a qualified
workshop.
•Airbag modules cannot be repaired. They must be replaced.
•Never use recycled airbag components or components that have been taken from end-
of-life vehicles in your vehicle.
WARNING
Modifications to the vehicle's suspension, including the use of unsuitable tyre/rim
combinations, can cause the airbag system to work differently and increase the risk of
serious or fatal injuries in the event of an accident.
•Never install any components in the suspension system that do not have the same
characteristics as the original factory-fitted components.
•Never use tyre/rim combinations that have not been approved by Volkswagen.
WARNING
®
Mobile telephones which are loosely placed in the vehicle or not properly secured could
be flung through the vehicle interior and cause injuries during a sudden driving or braking
manoeuvre, or in the event of an accident.
•Secure any mobile telephones and accessories located beyond the deployment zone of
the airbags, or stow them safely.
WARNING
If mobile telephones or two-way radios that are not connected to an external aerial are
used, electromagnetic radiation in the vehicle could exceed limit values and thus be a
health hazard for drivers and other vehicle occupants. This also applies to external aerials
which have not been correctly installed.
•Keep a distance of at least 20 cm between a device's aerial and an active medical
implant, e.g. a pacemaker.
•Do not carry an operational device close to or directly above an active medical implant,
e.g. in a breast pocket.
•Switch off the device immediately if you suspect it may be interfering with an active
medical implant or any other medical device.
WARNING

Special equipment, access to the legally prescribed diagnostic interface (on-board diagnosticsyfDQG
switched-on ignition are required in order to read data out of the event data recorder.
Volkswagen will not access, read out or process data from the event data recorder unless the
vehicle owner (or lessee in the case of leasingyfJUDQWVWKHLUSHUPLVVLRQ([FHSWLRQVWRWKLVDUH
contractual or legal provisions.
Due to its legal product monitoring obligations, Volkswagen is entitled to use the data for field
monitoring and also for research purposes and quality improvements. For research purposes,
Volkswagen makes the data available to third parties in anonymous form, in other words without
any reference to the individual vehicle, vehicle owner or lessee.
Reprogramming control units
All data for the control of components are stored in the control units. Some convenience functions,
such as lane change flash, single door unlocking and displays, can be reprogrammed using special
workshop equipment. If the convenience functions are reprogrammed, the descriptions in your
vehicle wallet will no longer match the original functions. Volkswagen recommends having any
reprogramming entered into the digital service schedule by a Volkswagen dealership or qualified
workshop.
Information about possible reprogramming can be obtained from the Volkswagen dealership.
Convenience and Infotainment functions
Depending on the equipment selected, you can store your own data in the vehicle's Infotainment
functions. This includes, for example:
•Media files for playing music, films or photos in the Infotainment system.
•Address book data for use with a hands-free system or navigation system.
•Entered navigation destinations.
•Data on the use of online services.
These data can be stored locally in the vehicle or located on a device that you have connected to
the vehicle, e.g. mobile device, USB stick or MP3 player. If these data are stored in the vehicle, you
can delete them at any time. These data are transmitted to third parties only at your request, in
particular in relation to the use of online services and in accordance with your personal settings.
You can store convenience settings (personalisationyfLQWKHYHKLFOHDQGFKDQJHWKHPDWDQ\WLPH
Depending on the equipment in the vehicle, this includes, for example:
•Seat position settings.
•Running gear and air conditioning system settings.
•Personalised settings such as mirror adjustment or background lighting.
Integration of mobile devices
If your vehicle contains the necessary equipment, you can connect your mobile device or any other
mobile end device to your vehicle so that you can control this device via the controls integrated in
the vehicle when the corresponding functions are available. For example, images and sounds from
the mobile device can be output through the Infotainment system. At the same time, certain
information is sent to your mobile device. This includes location data and further general vehicle
information, depending on the type of integration. For more details, refer to the information about
display of apps in the Infotainment system ⇒ Mobile online services.
This enables selected apps on the mobile device to be used in the vehicle, e.g. navigation or music
player. The mobile device and vehicle do not interact in any other ways than those described here,
in particular the device does not actively access vehicle data. The type of further data processing
depends on the app provider. The settings that you can make here depend on the app in question
and the operating system on your mobile device.
Third party providers
If your vehicle is equipped with a connection to a mobile network, your vehicle will be able to
exchange data with other systems. The vehicle can be connected to a mobile network using a
transmitter and receiver unit in the vehicle or using your own mobile device. This mobile network
connection enables you to use online functions. This includes online services and apps provided by
Volkswagen or other third-party providers.
Manufacturer services
In the case of online services provided by Volkswagen, the respective functions are described by
Volkswagen in a suitable location, e.g. in a separate service description or on a website ⇒ Mobile 
online services along with the relevant data protection policies. Personal data may be required to
provide online services. For this, data are exchanged over a secure connection, e.g. using the
designated IT systems of the manufacturer. Any collection, processing and use of personal data
that goes beyond the provision of the service takes place exclusively according to legal regulations,
contractual agreements or the necessary permission.
You can activate and deactivate the services and functions, some of which are subject to a fee, and
in some cases also disable the vehicle's entire data connection. This does not apply to any
functions and services required by law, e.g. emergency call systems.