
5Introduction
IF YOU NEED ASSISTANCE
INTRODUCTION
B
oth Toyota and your Toyota dealer  
are dedicated to serving your  
automotive needs. Your complete 
satisfaction is our first priority. Should 
you have a problem or concern — either 
during or after the warranty period —  
please take the following steps to ensure  
the quickest possible response:
Step 1
Discuss the situation with a dealership 
manager, such as the service manager  
or customer relations manager. In most  
cases, a satisfactory solution can be  
reached at this step.
Step 2
If the dealership does not address your 
concern to your satisfaction, call the  
Toyota Customer Experience Center  
at (800) 331-4331.
Please have the following information  
ready when you call:
• Your Toyota’s vehicle identification number  
(located on the driver’s side corner of the 
dashboard, under the windshield)
• Current mileage on your vehicle
• Name of your Toyota dealership
A Toyota customer relations representative  
will assist you in working with the dealership 
to find a satisfactory solution.
Step 3
If your concern has still not been resolved  
to your satisfaction, Toyota offers  
additional assistance through the Dispute 
Settlement Program, a dispute resolution 
program administered by the National  
Center for Dispute Settlement. The  
purpose of the Dispute Settlement  
Program is to resolve disputes through 
arbitration — a process by which two  
parties authorize an independent third  
party to hear and resolve a dispute. The 
program is informal and free of charge.  
To request that your case be reviewed  
through the program, complete the  
customer claim form in the Owner’s  
Warranty Rights Notification booklet  
(found in your glove box) and mail it to: 
National Center for Dispute Settlement 
P.O. Box 688
Mt. Clemens, MI 48046 
To initiate arbitration, you must complete  
an NCDS customer claim form and mail it  
to NCDS. To request a form, call NCDS  
at (800) 777-8119 or obtain a copy at  
www.ncdsusa.org. When you call,  
please have your vehicle identification  
number, the current mileage on your  
Toyota and the names of your selling and  
servicing dealerships. 

13Your Warranties in Detail
WARRANTY
NEW VEHICLE LIMITED WARRANTY
  
WHAT IS COVERED  
AND HOW LONG
Basic Warranty
This warranty covers repairs and  
adjustments needed to correct defects  
in materials or workmanship of any  
part supplied by Toyota, subject to the  
exceptions indicated under “What  
Is Not Covered” on pages 14–15. 
Coverage is for 36 months or 36,000 miles,  
whichever occurs first, with the exception of 
wheel alignment and wheel balancing, which 
are covered for 12 months or 12,000 miles, 
whichever occurs first.
Powertrain Warranty
This warranty covers repairs needed to 
correct defects in materials or workmanship 
of any component listed below and in the  
next column and supplied by Toyota, subject 
to the exceptions indicated under “What Is  
Not Covered” on pages 14–15. 
Coverage is for 60 months or 60,000 miles,  
whichever occurs first. 
Engine
Cylinder block and head and all internal  
parts, timing gears and gaskets, timing  
chain/belt and cover, flywheel, valve  
covers, oil pan, oil pump, engine mounts,  
turbocharger housing and all internal parts, 
supercharger housing and all internal  
parts, engine control computer, water  
pump, fuel pump, seals and gaskets.
 
Transmission and Transaxle 
Case and all internal parts, torque  
converter, clutch cover, transmission  
mounts, transfer case and all internal  
parts, engine control computer, seals  
and gaskets.
Front-Wheel-Drive System
Final drive housing and all internal parts,  
axle shafts, drive shafts, constant velocity  
joints, front hub and bearings, seals  
and gaskets. 
Rear-Wheel-Drive System
A xle housing and all internal parts,  
propeller shafts, U-joints, axle shafts,  
drive shafts, bearings, supports, seals  
and gaskets.
Restraint Systems Warranty
This warranty covers repairs needed to  
correct defects in materials or workmanship 
of any seatbelt or air bag system supplied by 
Toyota, subject to the exceptions indicated 
under “What Is Not Covered” on pages 14–15. 
Coverage is for 60 months or 60,000 miles,  
whichever occurs first. 
For vehicles sold and registered in the  
state of Kansas, the warranty for seatbelts  
and related components is 10 years, 
regardless of mileage. 

14Your Warranties in Detail
WARRANTY
  
 
Corrosion Perforation Warranty 
This warranty covers repair or replacement  
of any original body panel that develops 
perforation from corrosion (rust-through), 
subject to the exceptions indicated under 
“What Is Not Covered” on pages 14 –15. 
Coverage is for 60 months, regardless  
of mileage.
For information on how to protect your  
vehicle from corrosion, refer to sections  
related to maintenance and care in the 
Owner’s Manual.
To w i n g
When your vehicle is inoperable due to  
failure of a warranted part, towing service  
to the nearest authorized Toyota dealership 
is covered.
  
 
WHAT IS NOT COVERED
This warranty does not cover damage or  
failures resulting directly or indirectly from  
any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing  
or overloading
• Improper repairs
• Alteration or tampering, including  
installation of non-Genuine  
Toyota Accessories
• Lack of or improper maintenance, 
including use of fluids and fuel  
other than those specified in the  
Owner’s Manual
• Installation of non-Genuine Toyota Parts 
• Airborne chemicals, tree sap, road  
debris (including stone chips), rail dust,  
salt, hail, floods, wind storms, lightning  
and other environmental conditions
• Water contamination
This warranty also does not cover the following:
Tires
Tires are covered by a separate warranty  
provided by the tire manufacturer. See  
page 29.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and 
other deterioration caused by normal wear 
and tear.
NEW VEHICLE LIMITED WARRANTY 

15Your Warranties in Detail
WARRANTY
  
 
Maintenance Expense
Normal maintenance services such as:
• Engine tune-ups
• Replacement of fluids and filters
• Lubrication
• Cleaning and polishing
• Replacement of spark plugs and fuses 
• Replacement of worn wiper blades,  
brake pads/linings and clutch linings 
Vehicles with Altered Odometer 
Failure of a vehicle on which the odometer  
has been altered so that actual vehicle 
mileage cannot be readily determined.
Salvage or Total-Loss Vehicles 
Any vehicle that has ever been issued a 
“salvage” title or similar title under any  
state’s law; or has ever been declared a 
“total loss” or equivalent by a financial 
institution or insurer, such as by payment  
for a claim in lieu of repairs because the  
cost of repairs exceeded the cash value of  
the vehicle. This exclusion does not apply to 
the emission control warranties, including 
Emission Control Warranty Enhancements,  
or any open Safety Recalls.
  
 
Incidental Damages
Incidental or consequential damages  
associated with a vehicle failure. Such 
damages include but are not limited to 
inconvenience; the cost of transportation, 
telephone calls and lodging; the loss of 
personal or commercial property; and the  
loss of pay or revenue.
Disclaimer of Extra  
Expenses and Damages
The performance of necessary repairs 
and adjustments is the exclusive remedy 
under this warranty or any implied 
warranty. Toyota does not authorize 
any person to create for it any other 
obligation or liability in connection with 
this vehicle. Toyota shall not be liable 
for incidental or consequential damages 
resulting from breach of this written 
warranty or any implied warranty. Any 
implied warranty of merchantability or 
fitness for a particular purpose is limited 
to the duration of this written warranty, 
except in states where this limitation  
is not allowed.
NEW VEHICLE LIMITED WARRANTY 

30Your Responsibilities
WARRANTY
OPERATION AND MAINTENANCE
  
GENERAL INFORMATION 
You are responsible for ensuring that  
your Toyota is operated and maintained  
according to the instructions in the  
Owner’s Manual and this booklet.
You should keep detailed records of 
vehicle maintenance, since under some 
circumstances they may be required for 
warranty coverage. These records should 
include date of service, mileage at time 
of service and a description of service 
performed and/or parts installed. For  
your convenience, a maintenance log is 
included in this booklet. If you sell your 
vehicle, you should give your maintenance 
records to the new owner. 
Toyota will not deny a warranty claim  
solely because you do not have records  
to show that you maintained your vehicle. 
However, damage or failure caused by  
lack of proper maintenance is not  
covered under warranty.
  
WHERE TO GO FOR 
MAINTENANCE
You may have maintenance performed  
on your vehicle by any qualified person  
or facility. However, Toyota recommends  
having maintenance performed by an 
authorized Toyota dealership. 
Toyota dealership technicians are specially  
trained to maintain and repair Toyota  
vehicles. They stay current on the latest 
service information through Toyota  
technical bulletins, service publications  
and training courses. Many are also  
certified through the Toyota Certification 
Program, which involves a series of  
rigorous written examinations. Feel free  
to ask any Toyota dealership to show you  
their technicians’ credentials. 
You can be confident you’re getting the  
best possible service for your vehicle  
when you take it to a Toyota dealership. 

34Maintenance Log
MAINTENANCE
MAINTAINING YOUR WARRANTY
  
IMPORTANT MAINTENANCE 
INFORMATION
It is especially important to both 
routinely check your vehicle’s engine  
oil level (once a month) and regularly  
replace the engine oil and oil filter  
(see the Maintenance Log section of  
this booklet to determine how often  
you should change your vehicle’s oil  
and filter). Failure to do so can cause  
oil starvation and/or oil gelling, which  
can result in severe damage to your  
vehicle and require costly repairs that  
are not covered by the New Vehicle  
Limited Warranty.
Maintenance Records
Maintaining your vehicle according to  
the recommendations in this booklet is  
required to ensure that your warranty 
coverage remains intact. You should keep 
detailed records of vehicle maintenance, 
including date of service, mileage at time  
of service and a description of service  
and/or parts installation performed. The 
scheduled maintenance log in this booklet  
can help you document this information. If 
you sell your vehicle, be sure to give your 
maintenance records to the new owner. 
Toyota will not deny a warranty claim  
solely because you do not have records  
to show that you maintained your vehicle. 
However, damage or failure caused by lack  
of proper maintenance is not covered  
under warranty.
  
 
Maintenance Providers 
Maintenance and repair services may be  
performed by you or by any automotive 
service provider you choose. Toyota will  
not deny a warranty claim solely because  
you used a service provider other than a 
Toyota dealership for maintenance and 
repairs. However, damage or failure  
caused by improper maintenance or  
repairs is not covered under warranty.
Dealer-Recommended  
Maintenance
Your dealer may recommend more  
frequent maintenance intervals or more  
maintenance services than those listed in 
the scheduled maintenance log. These 
additional services are not required to 
maintain your warranty coverage. Ask 
your dealer to explain any recommended 
maintenance not included in the scheduled 
maintenance log.
For a complete description of Toyota 
warranty coverages, see the Warranty 
Information portion of this booklet. 

35Maintenance Log
MAINTENANCE
USING THE MAINTENANCE LOG CHARTS
R
egular maintenance is essential  
to obtaining the highest level of 
performance from your Toyota. It  
can also increase your vehicle’s resale  
value. This booklet presents Toyota’s 
maintenance recommendations in  
convenient checklists, so you can easily 
see what type of maintenance your  
vehicle needs and document that the  
work was performed. 
To ensure that your vehicle receives  
first-quality service and parts, Toyota  
recommends having maintenance  
performed by an authorized Toyota  
dealership. Toyota dealership technicians  
are experts on Toyota vehicles, and they  
use Genuine Toyota Parts designed to  
your vehicle’s exact specifications. When  
you go to a Toyota dealership, you can be  
confident that they will use Genuine Toyota 
parts and have Toyota-trained technicians.
Miles or Months?
Toyota recommends obtaining scheduled 
maintenance for your vehicle every  
5,000 miles or six months, whichever  
comes first. 
For example:
• If you drive 5,000 miles in less than six  
months, you should obtain maintenance  
at 5,000 miles — don’t wait until six months.
• If at six months you have driven less  
than 5,000 miles, you should obtain 
maintenance at six months — don’t  
wait until 5,000 miles.
Be sure to keep an eye on your mileage  
so that you obtain maintenance when 
recommended. If you are a low-mileage  
driver, mark your calendar to remind  
yourself to obtain maintenance every  
six months.
Documenting Your Investment
To help you verify that you’ve invested in 
proper maintenance, each maintenance 
checklist includes space for your Toyota 
dealership to certify that you obtained 
Genuine Toyota Service for your vehicle. 
The dealership may mark the dealer 
service verification area with the following 
stamp (which may be customized with the 
dealership’s name): 

37Maintenance Log
MAINTENANCE
I
n addition to the maintenance items  
indicated for each mileage/month interval, 
you should perform certain inspections 
daily when you drive off-road. Whenever you 
take your vehicle off-road through deep sand, 
mud or water, perform these inspections 
every day:
• Check ball joints and dust covers
• Check brake lines and hoses
• Check brake pads/discs
• Check differential oil
• Check drive shaft boots
• Check engine air filter
• Check nuts and bolts on chassis and body
• Check steering linkage and boots
• Check transfer case oil (4WD models)
• Check transmission fluid or oil
OFF-ROAD DAILY MAINTENANCE