2019 TOYOTA PRIUS PLUS tow

433
7When trouble arises
PRIUS +_OM_OM47D30E_(EE)
7-1. Essential information
Emergency flashers ........... 434
If your vehicle has to
be stopped in an
emergency ....................... 435
If the vehicle is trapped in
rising water ...................... 436
7-2. Steps to take in an
emergency
If your vehicle needs
to be towed ...................... 437
If you think something is
wrong ............................... 443
If a warning light turns on
or a warning buzzer
sounds ............................. 444
If a warning message is
displayed ......................... 458
If you have a flat tire
(vehicles with spare
tire) .................................. 478
If you have a flat tire
(vehicles without spare
tire) .................................. 492
If the hybrid system will
not start............................ 509
If the electronic key does
not operate properly ........ 511
If the 12-volt battery is
discharged ....................... 513
If your vehicle
overheats ......................... 518
If the vehicle becomes
stuck ................................ 523

4377-2. Steps to take in an emergency
PRIUS +_OM_OM47D30E_(EE)
7
When trouble arises
If your vehicle needs to be towed
In the following situations, it is not possible to be towed by another
vehicle using cables or chains, as the front wheels may be locked due
to the parking lock. Contact any authorized Toyota retailer or Toyota
authorized repairer, or any reliable repairer or commercial towing ser-
vice.
● There is a malfunction in the shift control system. (P. 447, 460)
● There is a malfunction in the immobilizer system. (P. 9 1 )
● There is a malfunction in the smart entry & start system. (P. 5 1 1 )
● The 12-volt battery is discharged. (P. 513)
The following may indicate a problem with your hybrid transmission.
Contact any authorized Toyota retailer or Toyota authorized repairer,
or any reliable repairer or commercial towing service before towing.
● The hybrid system warning light turns on or the hybrid system
warning message is displayed on the multi-information display and
the vehicle does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle
towed by any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer or commercial towing service,
using a wheel-lift type truck or flat bed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
Situations when it is not possible to be towed by another vehicle
Situations when it is necessary to contact dealers before towing

4387-2. Steps to take in an emergency
PRIUS +_OM_OM47D30E_(EE)
Do not tow with a sling-type truck
to prevent body damage.
Towing with a sling-type truck
Towing with a wheel-lift type truck
From the frontFrom the rear
Release the parking brake. Use a towing dolly under the
front wheels.

4397-2. Steps to take in an emergency
PRIUS +_OM_OM47D30E_(EE)
7
When trouble arises
If your vehicle is transported by a
flat bed truck, it should be tied
down at the locations shown in the
illustration.
If you use cables or chains to tie
down your vehicle, the angles
shaded in black must be 45 .
Do not overly tighten the tie
downs or the vehicle may be dam-
aged.
If a tow truck is not available in an emergency, your vehicle may be
temporarily towed using cables or chains secured to the emergency
towing eyelets. This should only be attempted on hard surfaced roads
for a short distance at under 30 km/h (18 mph).
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drive train, axles, steering and brakes must be in
good condition.
Using a flat bed truck
Emergency towing

4407-2. Steps to take in an emergency
PRIUS +_OM_OM47D30E_(EE)
Take out the towing eyelet. (P. 479, 494)
Remove the eyelet cover using
a flathead screwdriver.
To prevent damage, cover the tip of
the screwdriver with a rag.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Tighten down the towing eyelet
securely using a wheel nut
wrench or hard metal bar.
Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Enter the vehicle being towed and start the hybrid system.
If the hybrid system does not start, turn the power switch to ON mode.
Shift the shift position to N and release the parking brake.
Emergency towing procedure
1
2
3
4
5
6
7

4417-2. Steps to take in an emergency
PRIUS +_OM_OM47D30E_(EE)
7
When trouble arises
■While towing
If the hybrid system is off, the power assist for the brakes and steering will not
function, making steering and braking more difficult.
■ Wheel nut wrench
Wheel nut wrench is installed in luggage compartment. ( P. 479, 494)
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
■ While towing
● When towing using cables or chains, avoid sudden starts, etc. which place
excessive stress on the towing eyelets, cables or chains. The towing eye-
lets, cables or chains may become damaged, broken debris may hit peo-
ple and cause serious damage.
● Do not turn the power switch off.
This may lead to an accident as the front wheels will be locked by the
parking lock.
■ Installing towing eyelets to the vehicle
● The towing eyelets are only for the vehicle equipped with them. Do not use
the towing eyelets for another vehicle, and do not use the towing eyelets
for this vehicle on another vehicle.
● Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity gen-
erated by the operation of the motor may
cause a fire to occur depending on the
nature of the damage or malfunction.

4427-2. Steps to take in an emergency
PRIUS +_OM_OM47D30E_(EE)
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent body damage when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.

4797-2. Steps to take in an emergency
PRIUS +_OM_OM47D30E_(EE)
7
When trouble arises
Location of the spare tire, jack and tools
Jack handle
Towing eyelet
Wheel nut wrench
Spare tire
Jack
1
2
3
4
5