
5878-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U
*1: Brake system warning buzzer: When there is a possible problem that could
affect braking performance, the warning light will come on and a warning
buzzer will sound.
*2: Parking brake engaged warning buzzer: P. 596
*3: If equipped
*4: Driver’s seat belt buzzer:
Vehicles without a smart key system: The driver’s seat belt buzzer sounds
to alert the driver that his or her seat belt is not fastened. Once the engine
switch is turned to the “ON” position, the buzzer sounds for 6 seconds. If
the vehicle reaches a speed of 12 mph (20 km/h), the buzzer sounds once.
If the seat belt is still unfastened after 24 seconds, the buzzer will sound
intermittently for 6 seconds. Then, if the seat belt is still unfastened, the
buzzer will sound in a different tone for 90 more seconds.
Vehicles with a smart key system: The driver’s seat belt buzzer sounds to
alert the driver that his or her seat belt is not fastened. Onc e the engine
switch is turned to IGNITION ON mode, the buzzer sounds for 6 s econds.
If the vehicle reaches a speed of 12 mph (20 km/h), the buzzer sounds
once. If the seat belt is still unfastened after 24 seconds, th e buzzer will
sound intermittently for 6 seconds. Then, if the seat belt is s till unfastened,
the buzzer will sound in a different tone for 90 more seconds.
Front passenger’s seat belt buzzer:
The front passenger’s seat belt buzzer sounds to alert the fron t passenger
that his or her seat belt is not fastened. The buzzer sounds on ce if the
vehicle reaches a speed of 12 mph (20 km/h). If the seat belt i s still unfas-
tened after 24 seconds, the buzzer will sound intermittently fo r 6 seconds.
Then, if the seat belt is still unfastened, the buzzer will sou nd in a different
tone for 90 more seconds.
*5: Rear seat seat belt buzzer:
The second and third passenger’s seat belt buzzer sounds to ale rt the sec-
ond and third passengers that his or her seat belt is not faste ned. The
buzzer sounds for 6 seconds after the vehicle reaches a speed o f 12 mph
(20 km/h). Then, if the seat belt is still unfastened, the buzz er will sound in
a different tone for 24 more seconds.

6088-2. Steps to take in an emergency
HIGHLANDER_U
Once
• When the doors wereunlocked with the mechanical
key and then the engine
switch was pressed, the elec-
tronic key could not be
detected in the vehicle.
• The electronic key could not be detected in the vehicle
even after the engine switch
was pressed two consecu-
tive times.
Touch the electronic key to
the engine switch while
depressing the brake
pedal.
Once
During a engine starting proce-
dure in the event that the elec-
tronic key was not functioning
properly ( P. 637), the engine
switch was touched with the
electronic key.
Press the engine switch
within 10 seconds of the
buzzer sounding.
Indicates that:
• With the engine switch off,
the doors were unlocked and
then the driver’s door was
opened and closed
• The engine switch was turned to ACCESSORY mode with-
out starting the engine
• The shift lever was shifted to P from another position with
the engine switch in IGNI-
TION ON mode.
Press the engine switch
while depressing the brake
pedal.
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Flashes)

6368-2. Steps to take in an emergency
HIGHLANDER_U
One of the following may be the cause of the problem:
● One or both of the battery t erminals may be disconnected.
● The battery may be discharged. ( P. 640)
● There may be a malfunction i n the steering lock system.
Contact your Toyota dealer if the problem cannot be repaired, o r if repair
procedures are unknown.
When the engine does not start, the following steps can be used as an
interim measure to start the engine if the engine switch is fun ctioning
normally:
Set the parking brake.
Shift the shift lever to P.
Turn the engine switch to ACCESSORY mode.
Press and hold the engine switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the engine can be start ed using the above steps, the sy stem
may be malfunctioning. Have the vehicle inspected by your Toyot a
dealer.
The starter motor does not turn over, the interior lights and h ead-
lights do not turn on, o r the horn does not sound.
Emergency start function (vehicles with a smart key system)
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6378-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U
Use the mechanical key (P. 1 1 6 )
in order to perform the following
operations:
Locks all the doors
Models available with one
touch opening/closing on the
front side windows:
Closes the front side windows
and moon roof
*1 (turn and
hold)
*2 ( P. 180, 183)
Models available with one touch opening/closing on all side win -
dows:
Closes all side windows and moon roof
*1 (turn and hold)*2
( P. 180, 183)
Unlocks the door
Turning the key rearward unlocks the driver’s door. Turning the key once
again within 5 seconds unlocks the other doors.
Models available with one touch opening/closing on the front si de
windows:
Opens the front side windows and moon roof
*1 (turn and hold)*2
( P. 180, 183)
Models available with one touch opening/closing on all side win -
dows:
Opens all side windows and moon roof
*1 (turn and hold)*2
( P. 180, 183)
*1: If equipped
*2: This setting must be customized at your Toyota dealer.
If the electronic key does not operate prop-
erly (vehicles with a smar t key system)
If communication between the electronic key and vehicle is
interrupted ( P. 150) or the electronic key cannot be used
because the battery is depleted, the smart key system and wire-
less remote control cannot be used. In such cases, the doors
can be opened and the engine c an be started by following the
procedure below.
Locking and unlocking the door s and key linked functions
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2
3
4

6388-2. Steps to take in an emergency
HIGHLANDER_U
Ensure that the shift lever is in P and depress the brake pedal.
Touch the Toyota emblem side
of the electronic key to the
engine switch.
When the electronic key is
detected, a buzzer sounds and the
engine switch will turn to IGNITION
ON mode.
When the smart key system is
deactivated in customization set-
ting, the engine switch will turn to
ACCESSORY mode.
Firmly depress the brake pedal.
Check that and a message are shown on the multi-information dis-
play.
Press the engine switch.
In the event that the engine still cannot be started, contact your Toyota
dealer.
■ Stopping the engine
Shift the shift lever to P and press the engine switch as you normally do when
stopping the engine.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommende d that the
electronic key battery be replaced immediately when the battery is depleted.
( P. 551)
■ Changing engine switch modes
Release the brake pedal and press the engine switch in step above.
The engine does not start and modes will be changed each time t he switch is
pressed. ( P. 228)
■ When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the cus-
tomization setting. If it is off, turn the function on.
(Customizable features P. 682)
● Check if battery-saving mode is set. If it is set, cancel the f unction.
( P. 149)
Starting the engine
1
2
3
4
3

6438-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U
Start the engine of the second vehicle. Increase the engine speed
slightly and maintain at that lev el for approximately 5 minutes to
recharge the batter y of your vehicle.
Vehicles with a smart key syst em: Open and close any of the doo rs
of your vehicle with the engine switch off.
Vehicles without a smart key system:
Maintain the engine speed of the second vehicle and turn the
engine switch to the “ON” posit ion, then start the vehicle's engine.
Vehicles with a smart key system:
Maintain the engine speed of the second vehicle and turn the
engine switch to IGNITION ON mode, then start the vehicle's
engine.
Once the vehicle’s engine has st arted, remove the jumper cables in
the exact reverse order from which they were connected.
Once the engine starts, have the vehicle inspected at your Toyota
dealer as soon as possible.5
6
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8

6448-2. Steps to take in an emergency
HIGHLANDER_U
■Starting the engine when t he battery is discharged
The engine cannot be started by push-starting.
■ To prevent battery discharge
●Turn off the headlights and the audio system while the engine i s stopped.
(Vehicles with Stop & Start system: except when the engine is s topped by
the Stop & Start system.)
● Turn off any unnecessary electrical components when the vehicle is running
at a low speed for an extended period, such as in heavy traffic .
■ When recharging or replacing the battery
●Vehicles with a smart key system: In some cases, it may not be possible to
unlock the doors using the smart key system when the battery is dis-
charged. Use the wireless remote control or the mechanical key to lock or
unlock the doors.
● Vehicles with a smart key system: The engine may not start on t he first
attempt after the battery has recharged but will start normally after the sec-
ond attempt. This is not a malfunction.
● Vehicles with a smart key system: The engine switch mode is memorized by
the vehicle. When the battery is reconnected, the system will r eturn to the
mode it was in before the battery was discharged. Before disconnecting the
battery, turn the engine switch off.
If you are unsure what mode the engine switch was in before the battery dis-
charged, be especially careful when reconnecting the battery.
● Vehicle with power back door: The power back door must be initi alized.
( P. 694)
● Vehicles with Stop & Start system: After the battery terminals have been dis-
connected then reconnected or the battery has been replaced, th e Stop &
Start system may not automatically stop the engine for approximately 5 to
60 minutes.
■ Charging the battery
The electricity stored in the battery will discharge gradually even when the
vehicle is not in use, due to natural discharge and the draining effects of cer-
tain electrical appliances. If the vehicle is left for a long t ime, the battery may
discharge, and the engine may be unable to start. (The battery recharges
automatically during driving.)
■ When exchanging the battery (vehicles with Stop & Start system)
Use a genuine battery specifically designed for use with a Stop & Start sys-
tem or equivalent. If an unsupported battery is used, Stop & Start system
functions may be restricted to protect the battery. Also, battery performance
may decrease and the engine may not be able to restart. Contact your Toyota
dealer for details.

6498-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U
Stop the engine. Set the parking brake and shift the shift lever to P.
Remove the mud, snow or sand from around the front wheels.
Place wood, stones or some other material under the front wheel s
to help provide traction.
Restart the engine.
AWD models: Activate all-wheel drive lock mode. ( P. 3 3 7 )
Shift the shift lever to D or R and release the parking brake. Then,
while exercising caution, de press the accelerator pedal.
■When it is difficult to free the vehicle
If the vehicle becomes stuck
Carry out the following procedures if the tires spin or the vehicle
becomes stuck in mud, dirt or snow:
Press to turn off TRAC.
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3
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