Page 710 of 732

710
HIGHLANDER_U
What to do if... (Troubleshooting)
What to do if... (Troubleshooting)
●If you lose your keys or mechanical keys, new genuine keys or mechanical
keys can be made by your Toyota dealer. (P. 117)
●If you lose your keys or electronic keys, the risk of vehicle t heft increases
significantly. Contact your Toyota dealer immediately. ( P. 120)
●Is the key battery weak or depleted? (P. 551)
●Vehicles with a smart key system:
Is the engine switch in IGNITION ON mode?
When locking the doors, turn the engine switch off. ( P. 228)
●Vehicles with a smart key system:
Is the electronic key left inside the vehicle?
When locking the doors, make sure that you have the electronic key on
your person.
●The function may not operate properly due to the condition of t he radio
wave. ( P. 117, 150)
●Is the child-protector lock set?
The rear door cannot be opened from inside the vehicle when the lock is
set. Open the rear door from outside and then unlock the child-protector
lock. ( P. 126)
If you have a problem, check the following before contacting
your Toyota dealer.
The doors cannot be locked, unlocked, opened or closed
You lose your keys
The doors cannot be locked or unlocked
The rear door cannot be opened
Page 711 of 732
711What to do if... (Troubleshooting)
HIGHLANDER_U
●Is the shift lever in P? (P. 224)
●Is the steering wheel unlocked? ( P. 224)
●Is the battery discharged? (P. 640)
●Did you press the engine switch while firmly depressing the bra ke pedal?
( P. 227)
●Is the shift lever in P? ( P. 229)
●Is the electronic key anywhere detectable inside the vehicle?
(P. 148)
●Is the steering wheel unlocked? ( P. 230)
●Is the electronic key battery weak or depleted?
In this case, the engine can be started in a temporary way.
(P. 638)
●Is the battery discharged? ( P. 640)
If you think something is wrong
The engine does not start
(vehicles without a smart key system)
The engine does not start
(vehicles with a smart key system)
Page 712 of 732

712What to do if... (Troubleshooting)
HIGHLANDER_U
●Vehicles without a smart key system:
Is the engine switch in the “ON” position?
If you cannot release the shift lever by depressing the brake pedal with the
engine switch in the “ON” position. ( P. 237)
●Vehicles with a smart key system:
Is the engine switch in IGNITION ON mode?
If you cannot release the shift lever by depressing the brake p edal with the
engine switch in IGNITION ON mode. ( P. 237)
●Vehicles without a smart key system:
It is locked to prevent theft of the vehicle if the key is pulled from the engine
switch. (P. 225)
●Vehicles with a smart key system:
It is locked automatically to prevent theft of the vehicle. ( P. 2 3 0 )
●Is the window lock switch pressed?
The power window except for the one at the driver’s seat cannot be oper-
ated if the window lock switch is pressed. ( P. 179)
The shift lever cannot be shifted from P even if you depress
the brake pedal
The steering wheel cannot be turned after the engine is
stopped
The windows do not open or close by operating the power
window switches
Page 713 of 732

713What to do if... (Troubleshooting)
HIGHLANDER_U
●The auto power off function will be operated if the vehicle is left in ACCES-
SORY or IGNITION ON mode (with the engine not running) for a period of
time. ( P. 229)
●The seat belt reminder light is flashing
Are the driver and the passengers wearing the seat belts? ( P. 584)
●The parking brake indicator is on
Is the parking brake released? (P. 240)
Depending on the situation, other types of warning buzzer may also sound.
( P. 583, 593)
●Did anyone inside the vehicle open a door during setting the al arm?
The sensor detects it and the alarm sounds. ( P. 88)
Vehicles without a smart key system:
To stop the alarm, turn the engine switch to the “ON” position or start the
engine.
Vehicles with a smart key system:
To stop the alarm, turn the engine switch to IGNITION ON mode or start the
engine.
The engine switch is tur ned off automatically
(vehicles with a smart key system)
A warning buzzer sounds during driving
An alarm is activated and the horn sounds
(vehicles with an alarm)
Page 714 of 732
714What to do if... (Troubleshooting)
HIGHLANDER_U
●Is the electronic key left inside the vehicle or the moon roof or panoramic
moon roof open?
Check the message on the multi-information display. ( P. 593)
●When a warning light turns on or a warning message or indicator is dis-
played, refer to P. 583, 593.
A warning buzzer sounds w hen leaving the vehicle
(vehicles with a smart key system)
A warning light turns on or a warning message or indicator
is displayed
Page 717 of 732

717Alphabetical index
HIGHLANDER_U
Alarm .......................................... 88Alarm ...................................... 88
Warning buzzer............. 583, 593
All-wheel drive system ............ 337
Anchor brackets ........................ 65
Antennas (smart key system)................................... 147
Anti-lock Brake System
(ABS) ...................................... 338 Function ................................ 338
Warning light ......................... 583
Armrest ..................................... 486
Assist grips .............................. 487
Audio input............................... 361
Automatic High Beam ............. 245
Automatic light control system .................................... 241
Automatic transmission.......... 233 If the shift lever cannot be shifted from P ..................... 237
S mode ................................. 235
AUX port ................................... 361
Auxiliary boxes ................ 471, 474 Back door ................................ 129
Back-up lights
Replacing light bulb .............. 558
Wattage ................................ 665
Battery ...................................... 529
Battery checking ................... 529
If the vehicle has discharged battery ................................ 640
Preparing and checking before winter ...................... 346
Bluetooth
®
Entune Audio ................ 402, 403
Hands-free system (for cellular phone) ............. 390
Bottle holders .......................... 468
Brake Fluid ...................................... 661
Parking brake ....................... 240
Warning light......................... 583
Brake assist ............................. 338
Break-in tips ............................ 193
Brightness control Instrument panel light
control .................................. 99
BSM (Blind Spot Monitor) ....... 323 Blind Spot Monitor function............................... 328
Rear Cross Traffic Alert function............................... 331
B
Page 718 of 732

718Alphabetical index
HIGHLANDER_U
Care................................... 502, 506Aluminum wheels.................. 503
Exterior ................................. 502
Interior................................... 506
Seat belts .............................. 507
Cargo hooks............................. 473
CD player .................................. 375
Chains....................................... 348
Child restraint system ............... 61 Booster seats, definition ......... 62
Booster seats, installation ....... 73
Convertible seats, definition ............................... 62
Convertible seats,
installation ............................ 69
Front passenger occupant classification syst em............. 53
Infant seats, definition ............. 62
Infant seats, installation .......... 69
Installing CRS with LATCH anchors .................... 67
Installing CRS with seat belts ...................................... 69
Installing CRS with top tether strap ........................... 75 Child safety ................................ 60
Airbag precautions.................. 43
Back door precautions .......... 135
Battery precautions....... 530, 645
Child restraint system ............. 61
Glass hatch precautions ....... 144
How your child should wear the seat belt.......................... 36
Installing child restraints ......... 65
Moon roof precautions .......... 185
Panoramic moon roof precautions......................... 190
Power window lock switch .... 179
Power window precautions ... 181
Rear door child-protectors .... 126
Removed electronic key battery precautions............. 553
Seat belt extender precautions........................... 39
Seat belt precautions .............. 38
Seat heater precautions ....... 461
Child-protectors ...................... 126
Cleaning ........................... 502, 506 Aluminum wheels ................. 503
Exterior ................................. 502
Interior .................................. 506
Seat belts.............................. 507
Clock......................................... 479
Coat hooks ............................... 487
Compass .................................. 496
Condenser................................ 527
Console box ............................. 467
Conversation mirror ................ 479
Cooling system........................ 526 Engine overheating............... 646
Cruise control
Dynamic radar cruise control ................................ 291
Cup holders ............................. 469
Curtain shield airbags............... 41
Customizable features ............ 682
C
Page 719 of 732

719Alphabetical index
HIGHLANDER_U
DAC (Downhill Assist Control system) .................... 344
Daytime running light system .................................... 242
Deck board ............................... 474
Defogger
Outside rear view mirrors ........................ 444, 450
Rear window ................. 444, 450
Windshield .................... 443, 450
Dimensions .............................. 652
Dinghy towing .......................... 223
Display Drive information................... 103
Dynamic radar cruise
control................................. 291
LDA (Lane Departure Alert
with steering control) .......... 285
Multi-information display ................................ 101
Warning message ................ 593
Do-it-yourself maintenance .... 516
Door lock Doors .................................... 121
Smart key system ................. 121
Wireless remote control ........ 122 Doors
Automatic door locking
and unlocking system......... 126
Back door ............................. 129
Door lock .............................. 121
Door windows ....................... 178
Open door warning buzzer ... 124
Outside rear view mirrors ..... 176
Rear door child-protector ...... 126
Side doors ............................ 121
Warning message................. 595
Downhill assist control system (DAC) ........................ 344
Driver’s seat position
memory .................................. 164
Driving ...................................... 192 Break-in tips.......................... 193
Correct driving posture ........... 28
Procedures ........................... 192
Winter drive tips .................... 346
Dynamic radar cruise control .................................... 291 Constant speed control
mode .................................. 300
Vehicle-to-vehicle distance control mode ...................... 298
Dynamic Torque Control
AWD system .......................... 339
D