2019 Ram ProMaster City maintenance

NOTE:If equipped with light colored leather, it tends to
show any foreign material, dirt, and fabric dye transfer
more so than darker colors. The leather is designed for easy
cleaning, and FCA recommends Mopar total care leather
cleaner applied on a cloth to clean the leather seats as
needed.
CAUTION!
Do not use Alcohol and Alcohol-based and/or Ketone
based cleaning products to clean leather upholstery, as
damage to the upholstery may result.
Glass Surfaces
All glass surfaces should be cleaned on a regular basis with
Mopar Glass Cleaner, or any commercial household-type
glass cleaner. Never use an abrasive type cleaner. Use
caution when cleaning the inside rear window equipped
with electric defrosters or windows equipped with radio
antennas. Do not use scrapers or other sharp instruments
that may scratch the elements.
When cleaning the rear view mirror, spray cleaner on the
towel or cloth that you are using. Do not spray cleaner
directly on the mirror.
8
SERVICING AND MAINTENANCE 283

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
320 CUSTOMER ASSISTANCE

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manualsmake it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
324 CUSTOMER ASSISTANCE

Adding Engine Coolant (Antifreeze).............248
Additives, Fuel ........................... .290
Air Bag Air Bag Operation ........................113
Driver Knee Air Bag ......................114
Enhanced Accident Response .............120, 229
Event Data Recorder (EDR) .................229
FrontAirBag ...........................111
If Deployment Occurs .....................119
Knee Impact Bolsters ......................114
Maintaining Your Air Bag System .............121
Maintenance ........................... .121
Transporting Pets ....................... .142
Air Bag Light .......................... .74, 143
Air Cleaner, Engine (Engine Air Cleaner Filter) ......242
Air Conditioner Maintenance ..................242
Air Conditioner Refrigerant ................242, 243
Air Conditioner System ..................... .242
Air Conditioning Filter .......................53
Air Conditioning, Operating Tips .............52, 54
Air Filter ............................... .242
Air Pressure Tires................................. .267
Alarm Security Alarm ...........................22 Alterations/Modifications
Vehicle .................................6
Antifreeze (Engine Coolant) ................247, 292
Disposal .............................. .249
Anti-Lock Brake System (ABS) ..................88
Anti-Lock Warning Light ......................78
Assist, Hill Start ............................90
Audio Systems (Radio) ...................... .296
Auto Down Power Windows ...................55
Automatic Transmission ..................154, 156
Adding Fluid ....................... .253, 294
Fluid And Filter Change ...................253
Fluid Change .......................... .253
Fluid Level Check .....................252, 253
Fluid Type ......................... .252, 294
Special Additives ........................ .253
Auto Up Power Windows .....................56
Auxiliary

Electrical Outlet (Power Outlet) ..........63
Axle Fluid .............................. .294
Battery .............................. .76, 239
Charging System Light .....................76
Keyless Key Fob Replacement ................18
Belts, Seat ............................... .143
Body Builders Guide ..........................5
326 INDEX

Towing............................... .228
Emission Control System Maintenance ............84
Engine ................................. .237
Air Cleaner ............................ .242
Block Heater ........................... .151
Break-In Recommendations .................152
Checking Oil Level ...................... .238
Coolant (Antifreeze) ..................... .292
Cooling .............................. .246
Exhaust Gas Caution ...................143, 291
Fails To Start ........................... .150
Flooded, Starting ........................ .150
Jump Starting .......................... .220
Oil .............................. .240, 292
Oil Filler Cap ....................... .237, 241
Oil Filter .............................. .241
Oil Selection ........................ .240, 292
Oil Synthetic ........................... .241
Overheating ........................... .223
Starting .............................. .149
Engine Oil Viscosity ........................ .241
Engine Oil Viscosity Chart ....................241
Enhanced Accident Response Feature .........120, 229
Ethanol ................................. .289
Exhaust Gas Cautions ....................143, 291 Exhaust System
....................... .143, 244
Exterior Lights ......................... .41, 145
Filters Air Cleaner ............................ .242
Air Conditioning ..........................53
Engine Oil ......................... .241, 292
Engine Oil Disposal ...................... .241
Flashers Hazard Warning ........................ .191
Turn Signals ......................... .82, 145
Flooded Engine Starting ..................... .150
Fluid, Brake ............................. .294
Fluid
Capacities ........................... .292
Fluid Leaks .............................. .146
Fluid Level Checks Brake ................................ .251
Engine Oil ............................ .238
Power Steering ......................... .163
Fluids And Lubricants ...................... .292
Fog Lights ................................42
Fold-Flat Seats .............................29
Four-Way Hazard Flasher .....................191
Freeing A Stuck Vehicle ..................... .226
Fuel ................................... .288
12
INDEX 329

Service............................... .191
Tire Pressure Monitoring (TPMS) ..............93
Traction Control ..........................92
Turn Signals ......................... .82, 145
Warning Instrument Cluster Descriptions ......76, 82
Loading Vehicle ....................... .174, 175
Capacities ............................. .175
Tires................................. .262
Locks Power Door .............................23
Low Tire Pressure System .....................93
Lubrication, Body ......................... .243
Lug Nuts/Bolts ....................... .286, 287
Maintenance Free Battery .....................239
Maintenance Schedule ...................... .233
Malfunction Indicator Light (Check Engine) ......80, 84
Manual Service ............................... .324
Master Cylinder Brakes ............................... .251
Methanol ............................... .289
Mirrors ..................................38
Electric Powered ..........................39
Electric Remote ...........................39 Exterior Folding
..........................39
Outside ................................38
Rearview ...............................38
Modifications/Alterations Vehicle .................................6
Monitor, Tire Pressure System ..................93
Mopar Parts ............................. .323
New Vehicle Break-In Period ..................152
Occupant Restraints .........................98
Octane Rating, Gasoline (Fuel) ..............288, 292
Oil, Engine ........................... .240, 292
Capacity .............................. .292
Change Interval ........................ .240
Checking ............................. .238
Dipstick .............................. .238
Disposal .............................. .241
Filter ............................. .241, 292
Filter Disposal .......................... .241
Identification
Logo...................... .240
Materials Added To ...................... .241
Pressure Warning Light .....................77
Recommendation .....................240, 292
Synthetic ............................. .241
332 INDEX

Rotation, Tires............................ .277
Safety Checks Inside Vehicle ...................143
Safety Checks Outside Vehicle .................145
Safety Defects, Reporting .....................323
Safety, Exhaust Gas ........................ .143
Safety Information, Tire ..................... .256
Safety Tips .............................. .142
Schedule, Maintenance ...................... .233
Seat Belts ............................. .99, 143
Adjustable Shoulder Belt ...................104
Adjustable Upper Shoulder Anchorage .........104
Adjustable Upper Shoulder Belt Anchorage ......104
Child Restraints ........................ .122
Energy Management Feature ................107
Front Seat ....................... .99, 100, 102
Inspection ............................. .143
Lap/Shoulder Belt Operation ................102
Lap/Shoulder Belts ...................... .100
Lap/Shoulder Belt Untwisting ...............104
Operating Instructions .....................102
Pregnant Women ........................ .106
Pretensioners .......................... .107
Rear Seat ............................. .100
Reminder ........................... .77, 99Seat Belt Pretensioner
.....................107
Untwisting Procedure .....................104
Seats ....................................29
Adjustment .............................29
Heated .................................31
Rear Folding .............................29
Tilting .................................29
Security Alarm .............................22
Selection Of Coolant (Antifreeze) ...............292
Sentry Key (Immobilizer) ......................20
Service Assistance ......................... .320
Service Contract .......................... .322
Service Manuals .......................... .324
Shifting Automatic

Transmission ....................156
Shift Lever Override ....................... .225
Shoulder Belts ............................ .100
Signals, Turn .......................... .82, 145
Snow Chains (Tire Chains) ....................277
Snow Tires .............................. .273
Spare Tires ........................ .273, 274, 275
Spark Plugs ............................. .292
Specifications Fuel (Gasoline) ......................... .292
Oil.................................. .292
334 INDEX

Tire Safety Information...................... .256
Tire Service Kit ........................... .217
Tongue Weight/Trailer Weight .................179
To Open Hood .............................58
Towing ................................. .176
Disabled Vehicle ........................ .228
Guide ................................ .179
Recreational ........................... .185
Weight ............................... .179
Towing Behind A Motorhome ..................185
Traction ................................ .186
Traction Control ............................89
Trailer Sway Control (TSC) ....................93
Trailer Towing ............................ .176
Cooling System Tips ..................... .184
Hitches ............................... .178
Minimum Requirements ....................180
Tips ................................. .184
Trailer And Tongue Weight ..................179
Wiring ............................... .182
Trailer Towing Guide ....................... .179
Trailer Weight ............................ .179
Transmission ............................. .156
Automatic ...................... .154, 156, 252
Fluid ................................ .294Maintenance
........................... .252
Transporting Pets ......................... .142
Tread Wear Indicators ...................... .269
Trip Computer .............................73
Turn Signals ...............................82
Uconnect Uconnect Settings .........................18
Uconnect Voice Command ....................311
Uniform Tire Quality Grades ..................278
Untwisting Procedure, Seat Belt ................104
Vehicle Certification Label ....................174
Vehicle Identification Number (VIN) .............286
Vehicle Loading .....................174,
175, 263
Vehicle Modifications/Alterations .................6
Vehicle Storage ......................... .53, 279
Viscosity, Engine Oil ....................... .241
Voice Recognition System (VR) .................311
Warning Lights (Instrument Cluster Descriptions) ....82
Warnings And Cautions .......................5
Warranty Information ...................... .323
Washers, Windshield ..................... .46, 238
Washing Vehicle .......................... .280
336 INDEX