2019 Ram 3500 Chassis Cab service

585
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep a
maintenance log of your vehicle's service history. This can
often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle's problems or the specific
work you want done. If you've had an accident or work done
that is not on your maintenance log, let the service advisor
know.
Be Reasonable With Requests
If you list a number of items and you must have your vehicle
by the end of the day, discuss the situation with the service
advisor and list the items in order of priority. At many autho-
rized dealers, you may obtain a rental vehicle at a minimal
daily charge. If you need a rental, it is advisable to make
these arrangements when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally inter -
ested in your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho -
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service. The
manufacturer's authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest infor -
mation to ensure the vehicle is fixed correctly and in a timely
manner.
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586 CUSTOMER ASSISTANCE
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with this
process.
• If for some reason you are still not satisfied, talk to thegeneral manager or owner of the authorized dealer. They
want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern, you may contact the manufacturer's customer center.
Any communication to the manufacturer's customer center
should include the following information:
• Owner's name and address
• Owner's telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
Puerto Rico And U.S. Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345

CUSTOMER ASSISTANCE 587
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the manu-
facturer has installed special TDD (Telecommunication
Devices for the Deaf) equipment at its customer center. Any
hearing or speech impaired customer, who has access to a
TDD or a conventional teletypewriter (TTY) in the United
States, can communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell Relay
Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer's New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manufac-
turer's service contracts. If you purchased a manufacturer's
service contract, you will receive Plan Provisions and an
Owner Identification Card in the mail within three weeks of the vehicle delivery date. If you have any questions about the
service contract, call the manufacturer's Service Contract
National Customer Hotline at 1-800-521-9922 (Canadian resi
-
dents, call (800) 465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service contract
that is not the manufacturer's service contract. It is not
responsible for any service contract other than the manufac -
turer's service contract. If you purchased a service contract
that is not a manufacturer's service contract, and you require
service after the manufacturer's New Vehicle Limited
Warranty expires, please refer to the contract documents,
and contact the person listed in those documents.
We appreciate that you have made a major investment when
you purchased the vehicle. An authorized dealer has also
made a major investment in facilities, tools, and training to
assure that you are absolutely delighted with the ownership
experience. You will be pleased with their sincere efforts to
resolve any warranty issues or related concerns.
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CUSTOMER ASSISTANCE 589
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans -
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/ .
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the informa -
tion that students and professional technicians need in diag -
nosing/troubleshooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A complete
working knowledge of the vehicle, system, and/or compo -
nents is written in straightforward language with illustra-
tions, diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct prob
-
lems the first time, using step-by-step troubleshooting and
drivability procedures, proven diagnostic tests and a
complete list of all tools and equipment.
Owner's Manuals
These Owner's Manuals have been prepared with the assis -
tance of service and engineering specialists to acquaint you
with specific FCA US LLC vehicles. Included are starting,
operating, emergency and maintenance procedures as well
as specifications, capabilities and safety tips.
Call toll free at:
• 1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
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592
Center High Mounted Stop Light......................................... 377
Center Seat Storage Compartment ....................................... 106
Changing A Flat Tire .............................................................. 390
Chart, Tire Sizing .................................................................... 446
Check Engine Light (Malfunction Indicator Light) ........... 159
Checking Your Vehicle For Safety ........................................ 240
Checks, Safety .......................................................................... 240
Child Restraint ........................................................................ 214
Child Restraints Booster Seats ........................................................................ 218
Child Seat Installation ................................................ 229, 231
How To Stow An unused ALR Seat Belt ......................... 227Infant And Child Restraints .............................................. 216Locating The LATCH Anchorages ................................... 224
Lower Anchors And Tethers For Children ..................... 220Older Children And Child Restraints .............................. 217
Seating Positions ................................................................. 219
Clean Air Gasoline .................................................................. 479
Cleaning Wheels................................................................................... 464
Climate Control ......................................................................... 77 Automatic ............................................................................... 81
Manual .................................................................................... 77
Cold Weather Operation........................................................ 250
Compact Disc (CD) Maintenance ......................................... 584
Compact Spare Tire ................................................................ 462 Contract, Service......................................................................587
Cooling Pressure Cap (Radiator Cap) ..................................436
Cooling System ........................................................................433
Adding Coolant (Antifreeze) .............................................435
Coolant Level ...............................................................434, 437Cooling Capacity .................................................................483
Disposal Of Used Coolant..................................................436Drain, Flush, And Refill .....................................................434
Inspection ............................................................................. 437
Points To Remember ........................................................... 437Pressure Cap ........................................................................436Radiator Cap ........................................................................436Selection Of Coolant (Antifreeze) .............................434, 484
Corrosion Protection ...............................................................470
Cruise Control (Speed Control) ....................................285, 288
Cruise Light ............................................................................. 157
Cupholders...............................................................................115
Customer Assistance ..............................................................585
Cybersecurity ...........................................................................488 D
Daytime Running Lights ..........................................................67
Dealer Service ..........................................................................417
Defroster, Rear Window ..........................................................77
Defroster, Windshield ......................................................77, 241
Delay (Intermittent) Wipers ....................................................75
Diagnostic System, Onboard .................................................158

596
Inverter Outlet (115V) ............................................................ 119
iPod/USB/MP3 Control ........................................................ 551 J
Jack Location............................................................................ 390
Jack Operation ......................................................................... 390
Jacking And Tire Changing ................................................... 390
Jump Starting........................................................................... 398 K
Key Fob Panic Alarm ........................................................................... 18
Programming Additional Key Fobs ............................. 23, 29
Key Fob Battery Service (Remote Keyless Entry)................. 19
Key Fob Programming (Remote Keyless Entry) .................. 23
Keyless Enter-N-Go .......................................................... 34, 245 Lock The Vehicle’s Doors................................... 497, 519, 539
Passive Entry.......................................................................... 34
Passive Entry Programming ...................................... 519, 539
Keys............................................................................................. 17 Replacement........................................................................... 29 L
Lane Change And Turn Signals .............................................. 70 Lane Change Assist .................................................................. 70
Latches ...................................................................................... 243 Hood ....................................................................................... 95
Lead Free Gasoline ................................................................. 479
Leaks, Fluid.............................................................................. 243 Life Of Tires ............................................................................. 458
Light Bulbs .......................................................................243, 371
Lights ........................................................................................243 Air Bag ..................................................................146, 203, 241
Automatic High Beam ..........................................................67
Brake Assist Warning .........................................................169
Brake Warning .....................................................................146
Bulb Replacement................................................................371
Cab Top Clearance ..............................................................379
Cargo .......................................................................................71
Center Mounted Stop..........................................................377
Courtesy/Reading ................................................................72
Cruise ....................................................................................157 Daytime Running ..................................................................67
Electronic Stability Program(ESP) Indicator ...................148
Engine Temperature Warning ...........................................148
Exterior............................................................................66, 243Fog .........................................................................................377
Four Wheel Drive Indicator ...............................................280Hazard Warning Flasher ....................................................366
Headlights ........................................................................66, 68High Beam ..............................................................................67
Hill Descent Control Indicator .......................................... 171Illuminated Entry ..................................................................74
Interior ....................................................................................72
Lights On Reminder..............................................................69

597
Low Fuel ............................................................................... 152Malfunction Indicator (Check Engine)............................. 150Park ....................................................................................... 157Passing .................................................................................... 68
Seat Belt Reminder .............................................................. 146Security Alarm..................................................................... 148
Service ................................................................................... 371Traction Control .................................................................. 169
Transfer Case ....................................................................... 280Turn Signals ................................................... 70, 157, 243, 373
Warning Instrument Cluster Descriptions .............. 148, 157
Limited-Slip Differential ................................................ 281, 443
Load Shed Battery Saver Mode............................................. 144
Load Shed Battery Saver On ................................................. 144
Load Shed Electrical Load Reduction .................................. 144
Load Shed Intelligent Battery Sensor ................................... 144
Loading Vehicle ...................................................................... 337 Tires....................................................................................... 450
Locks Automatic Door..................................................................... 37
Child Protection .................................................................... 38
Power Door ............................................................................ 33
Low Tire Pressure System ..................................................... 177
Lubrication, Body ................................................................... 428
Lug Nuts/Bolts ....................................................... 396, 476, 477 M
Maintenance Free Battery ......................................................417
Maintenance Schedule............................................................ 410
Malfunction Indicator Light (Check Engine) ..............150, 159
Manual Park Release .........................................................................403
Service ...................................................................................589
Media Hub ...............................................................................551
Memory Seat ..............................................................................44
Methanol...................................................................................480
Mirrors ........................................................................................56 Electric Powered ....................................................................59
Heated .....................................................................................62
Memory...................................................................................44
Outside....................................................................................58
Rearview .............................................................56, 57, 58, 366 Trailer Towing .......................................................................61
Modifications/Alterations Vehicle.....................................................................................14
Monitor, Tire Pressure System ..............................................177
Mopar Parts..............................................................................588
MP3 Control ............................................................................. 551
Multi-Function Control Lever .................................................66 N
Navigation System (Uconnect GPS) .....................................326
New Vehicle Break-In Period ................................................251
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600
Seat Belts .......................................................................... 189, 241Adjustable Shoulder Belt ................................................... 195
Adjustable Upper Shoulder Anchorage .......................... 195
Adjustable Upper Shoulder Belt Anchorage................... 195
Child Restraints ................................................................... 214Extender................................................................................ 198
Front Seat...................................................................... 189, 193
Inspection ............................................................................. 241
Lap/Shoulder Belt Operation ........................................... 193
Lap/Shoulder Belt Untwisting ......................................... 194Operating Instructions ....................................................... 193
Pregnant Women................................................................. 199
Reminder .............................................................................. 189
Seat Belt Extender ............................................................... 198Seat Belt Reminder .............................................................. 189Untwisting Procedure ........................................................ 194
Seat Belts Maintenance........................................................... 473
Seats ................................................................................ 39, 41, 42 Adjustment....................................................................... 39, 42Easy Entry .............................................................................. 46
Folding Floor ....................................................................... 112Head Restraints ..................................................................... 50
Memory .................................................................................. 44
Power ...................................................................................... 42
Rear Folding........................................................................... 39
Reclining Rear........................................................................ 41 Tilting ......................................................................................39
Security Alarm ...................................................................30, 148
Selection Of Coolant (Antifreeze) .........................................484
Sentry Key Key Programming .................................................................29
Sentry Key (Immobilizer).........................................................28
Sentry Key Replacement ..........................................................29
Service Assistance ...................................................................585
Service Contract.......................................................................587
Service Manuals ......................................................................589
Shift Lever Override ...............................................................402
Shifting...................................................................................... 254 Automatic Transmission ............................................256, 265
Transfer Case .......................................................................280
Transfer Case, Shifting Into Transfer Case Neutral (N) ........... 360

Transfer Case, Shifting Out Of Transfer Case
Neutral (N) ...........................................................................362
Signals, Turn ..............................................................70, 157, 243
Siri..............................................................................................577
Sliding Rear Window, Power ..................................................94
Snow Chains (Tire Chains) ....................................................465
Snow Plow ...............................................................................355
Snow Tires ................................................................................461
Spare Tire Changing ...............................................................396
Spare Tire Stowage .................................................................396
Spare Tires ................................................................461, 462, 463