2019 Ram 3500 Chassis Cab maintenance

585
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep a
maintenance log of your vehicle's service history. This can
often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle's problems or the specific
work you want done. If you've had an accident or work done
that is not on your maintenance log, let the service advisor
know.
Be Reasonable With Requests
If you list a number of items and you must have your vehicle
by the end of the day, discuss the situation with the service
advisor and list the items in order of priority. At many autho-
rized dealers, you may obtain a rental vehicle at a minimal
daily charge. If you need a rental, it is advisable to make
these arrangements when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally inter -
ested in your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho -
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service. The
manufacturer's authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest infor -
mation to ensure the vehicle is fixed correctly and in a timely
manner.
10

CUSTOMER ASSISTANCE 589
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans -
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/ .
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the informa -
tion that students and professional technicians need in diag -
nosing/troubleshooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A complete
working knowledge of the vehicle, system, and/or compo -
nents is written in straightforward language with illustra-
tions, diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct prob
-
lems the first time, using step-by-step troubleshooting and
drivability procedures, proven diagnostic tests and a
complete list of all tools and equipment.
Owner's Manuals
These Owner's Manuals have been prepared with the assis -
tance of service and engineering specialists to acquaint you
with specific FCA US LLC vehicles. Included are starting,
operating, emergency and maintenance procedures as well
as specifications, capabilities and safety tips.
Call toll free at:
• 1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
10

INDEX
A
Adaptive Cruise Control (ACC) (Cruise Control) ............. 288
Adding Engine Coolant (Antifreeze) ................................... 435
Adding Fuel ............................................................................. 336
Additives, Fuel ........................................................................ 480
Adjust Down....................................................................................... 42
Forward .................................................................................. 42
Rearward ................................................................................ 42
Up ............................................................................................ 42
Adjustable Pedals...................................................................... 55
Air Bag Air Bag Operation ............................................................... 205Air Bag Warning Light ....................................................... 203
Enhanced Accident Response ................................... 212, 409
Event Data Recorder (EDR) ............................................... 409
If Deployment Occurs ........................................................ 211
Knee Impact Bolsters .......................................................... 206Maintaining Your Air Bag System.................................... 213
Maintenance......................................................................... 213
Transporting Pets ................................................................ 240
Air Bag Light ........................................................... 146, 203, 241
Air Cleaner, Engine (Engine Air Cleaner Filter) ................ 420
Air Conditioner Maintenance ............................................... 421 Air Conditioner Refrigerant ..........................................421, 422
Air Conditioner System..........................................................421
Air Conditioning ................................................................. 77, 88
Air Conditioning Filter .....................................................91, 423
Air Conditioning System .........................................................89
Air Conditioning, Operating Tips ..........................................89
Air Filter ...................................................................................420
Air Pressure Tires .......................................................................................455
Alarm Panic ........................................................................................18
Security Alarm ...............................................................30, 148
Alterations/Modifications Vehicle.....................................................................................14
Android Auto ..........................................................................579
Antifreeze (Engine Coolant) ..................................................434 Capacites...............................................................................483
Disposal ................................................................................436
Anti-Lock Brake System (ABS) .............................................161
Anti-Lock Warning Light.......................................................154
Apple CarPlay .........................................................................581
Assist, Hill Start .......................................................................164
Audio Systems (Radio)........................................................... 487
Auto Down Power Windows ..................................................92

592
Center High Mounted Stop Light......................................... 377
Center Seat Storage Compartment ....................................... 106
Changing A Flat Tire .............................................................. 390
Chart, Tire Sizing .................................................................... 446
Check Engine Light (Malfunction Indicator Light) ........... 159
Checking Your Vehicle For Safety ........................................ 240
Checks, Safety .......................................................................... 240
Child Restraint ........................................................................ 214
Child Restraints Booster Seats ........................................................................ 218
Child Seat Installation ................................................ 229, 231
How To Stow An unused ALR Seat Belt ......................... 227Infant And Child Restraints .............................................. 216Locating The LATCH Anchorages ................................... 224
Lower Anchors And Tethers For Children ..................... 220Older Children And Child Restraints .............................. 217
Seating Positions ................................................................. 219
Clean Air Gasoline .................................................................. 479
Cleaning Wheels................................................................................... 464
Climate Control ......................................................................... 77 Automatic ............................................................................... 81
Manual .................................................................................... 77
Cold Weather Operation........................................................ 250
Compact Disc (CD) Maintenance ......................................... 584
Compact Spare Tire ................................................................ 462 Contract, Service......................................................................587
Cooling Pressure Cap (Radiator Cap) ..................................436
Cooling System ........................................................................433
Adding Coolant (Antifreeze) .............................................435
Coolant Level ...............................................................434, 437Cooling Capacity .................................................................483
Disposal Of Used Coolant..................................................436Drain, Flush, And Refill .....................................................434
Inspection ............................................................................. 437
Points To Remember ........................................................... 437Pressure Cap ........................................................................436Radiator Cap ........................................................................436Selection Of Coolant (Antifreeze) .............................434, 484
Corrosion Protection ...............................................................470
Cruise Control (Speed Control) ....................................285, 288
Cruise Light ............................................................................. 157
Cupholders...............................................................................115
Customer Assistance ..............................................................585
Cybersecurity ...........................................................................488 D
Daytime Running Lights ..........................................................67
Dealer Service ..........................................................................417
Defroster, Rear Window ..........................................................77
Defroster, Windshield ......................................................77, 241
Delay (Intermittent) Wipers ....................................................75
Diagnostic System, Onboard .................................................158

593
Differential, Limited Slip ....................................................... 281
Dipsticks Power Steering..................................................................... 284
Disabled Vehicle Towing ....................................................... 406
Disposal Antifreeze (Engine Coolant) .............................................. 436
Do Not Disturb ........................................................................ 579
Door Ajar.................................................................................. 150
Door Ajar Light ....................................................................... 150
Door Locks Automatic ............................................................................... 37
Doors........................................................................................... 32
Drag And Drop Menu ............................................................ 487
Driver’s Seat Back Tilt .............................................................. 39
Driving
Through Flowing, Rising, Or Shallow Standing Water ....364

Dual Rear Wheels ................................................... 396, 467, 477 E
Electric Brake Control System ............................................... 162 Anti-Lock Brake System ..................................................... 161
Electronic Roll Mitigation .......................................... 166, 170
Electrical Power Outlets......................................................... 117
Electronic Range Select (ERS)........................................ 262, 270
Electronic Stability Control (ESC) ........................................ 166
Electronic Throttle Control Warning Light ......................... 149
Electronically Shifted Transfer Case .................................... 272 Emergency Braking.................................................................252
Emergency, In Case Of Freeing Vehicle When Stuck ..............................................405Hazard Warning Flasher ....................................................366
Jacking...................................................................................390
Jump Starting .......................................................................398
Emission Control System Maintenance ...............................159
Engine .......................................................................................415 Air Cleaner ...........................................................................420
Break-In Recommendations...............................................251Compartment Identification ..............................................415Coolant (Antifreeze)............................................................ 484
Exhaust Gas Caution................................................... 240, 482Fails To Start.........................................................................249
Flooded, Starting .................................................................249
Fuel Requirements ..............................................................479
Jump Starting .......................................................................398Oil ..................................................................................418, 484
Oil Filler Cap ................................................................415, 419
Oil Filter ................................................................................419Oil Reset ................................................................................130Oil Selection .........................................................................418
Oil Synthetic .........................................................................419
Overheating..........................................................................401
Starting..................................................................................246
Engine Oil Viscosity................................................................419
11

597
Low Fuel ............................................................................... 152Malfunction Indicator (Check Engine)............................. 150Park ....................................................................................... 157Passing .................................................................................... 68
Seat Belt Reminder .............................................................. 146Security Alarm..................................................................... 148
Service ................................................................................... 371Traction Control .................................................................. 169
Transfer Case ....................................................................... 280Turn Signals ................................................... 70, 157, 243, 373
Warning Instrument Cluster Descriptions .............. 148, 157
Limited-Slip Differential ................................................ 281, 443
Load Shed Battery Saver Mode............................................. 144
Load Shed Battery Saver On ................................................. 144
Load Shed Electrical Load Reduction .................................. 144
Load Shed Intelligent Battery Sensor ................................... 144
Loading Vehicle ...................................................................... 337 Tires....................................................................................... 450
Locks Automatic Door..................................................................... 37
Child Protection .................................................................... 38
Power Door ............................................................................ 33
Low Tire Pressure System ..................................................... 177
Lubrication, Body ................................................................... 428
Lug Nuts/Bolts ....................................................... 396, 476, 477 M
Maintenance Free Battery ......................................................417
Maintenance Schedule............................................................ 410
Malfunction Indicator Light (Check Engine) ..............150, 159
Manual Park Release .........................................................................403
Service ...................................................................................589
Media Hub ...............................................................................551
Memory Seat ..............................................................................44
Methanol...................................................................................480
Mirrors ........................................................................................56 Electric Powered ....................................................................59
Heated .....................................................................................62
Memory...................................................................................44
Outside....................................................................................58
Rearview .............................................................56, 57, 58, 366 Trailer Towing .......................................................................61
Modifications/Alterations Vehicle.....................................................................................14
Monitor, Tire Pressure System ..............................................177
Mopar Parts..............................................................................588
MP3 Control ............................................................................. 551
Multi-Function Control Lever .................................................66 N
Navigation System (Uconnect GPS) .....................................326
New Vehicle Break-In Period ................................................251
11

599
Rearward ................................................................................ 42
Recline..................................................................................... 43
Tilt ........................................................................................... 43
Up ............................................................................................ 42
Power Steering Fluid .............................................................. 486
Pregnant Women And Seat Belts.......................................... 199
Preparation For Jacking ......................................................... 390
PTO (Power Take-Off) ........................................................... 281 R
Radial Ply Tires ....................................................................... 456
Radiator Cap (Coolant Pressure Cap).......................... 434, 436
Radio Frequency General Information ........................................... 23, 28, 30, 36
Radio Operation ...................................................................... 555
Rain Sensitive Wiper System................................................... 76
Rear Axle (Differential) .................................................. 442, 443
Rear Camera ............................................................................ 330
Rear ParkSense System .................................................. 309, 317
Rear Window, Sliding .............................................................. 95
Reclining Rear Seats ................................................................. 41
Recreational Towing ............................................................... 358 Shifting Into Transfer Case Neutral (N) .......................... 360
Shifting Out Of Transfer Case Neutral (N) ..................... 362
Reformulated Gasoline .......................................................... 479
Refrigerant ............................................................................... 422
Release, Hood ............................................................................ 95 Reminder, Seat Belt .................................................................189
Remote Keyless Entry...............................................................18 Panic Alarm............................................................................18
Programming Additional Key Fobs ............................. 23, 29
Remote Starting Exit Remote Start Mode........................................................27

Uconnect Customer Programmable Features ...... 500, 522, 541

Uconnect Settings ................................................500, 522, 541
Replacement Bulbs..................................................................371
Replacement Keys .....................................................................29
Replacement Tires ...................................................................459
Reporting Safety Defects ........................................................588
Restraints, Child ......................................................................214
Restraints, Head ........................................................................50 Rotation, Tires..........................................................................466 S
Safety Checks Inside Vehicle .................................................241
Safety Checks Outside Vehicle ..............................................243
Safety Defects, Reporting .......................................................588
Safety Information, Tire .........................................................444
Safety Tips ................................................................................240
Safety, Exhaust Gas.................................................................240
Schedule, Maintenance........................................................... 410
Seat Belt Automatic Locking Retractor (ALR) ................................200
Seat Belt Reminder ..................................................................146
11

600
Seat Belts .......................................................................... 189, 241Adjustable Shoulder Belt ................................................... 195
Adjustable Upper Shoulder Anchorage .......................... 195
Adjustable Upper Shoulder Belt Anchorage................... 195
Child Restraints ................................................................... 214Extender................................................................................ 198
Front Seat...................................................................... 189, 193
Inspection ............................................................................. 241
Lap/Shoulder Belt Operation ........................................... 193
Lap/Shoulder Belt Untwisting ......................................... 194Operating Instructions ....................................................... 193
Pregnant Women................................................................. 199
Reminder .............................................................................. 189
Seat Belt Extender ............................................................... 198Seat Belt Reminder .............................................................. 189Untwisting Procedure ........................................................ 194
Seat Belts Maintenance........................................................... 473
Seats ................................................................................ 39, 41, 42 Adjustment....................................................................... 39, 42Easy Entry .............................................................................. 46
Folding Floor ....................................................................... 112Head Restraints ..................................................................... 50
Memory .................................................................................. 44
Power ...................................................................................... 42
Rear Folding........................................................................... 39
Reclining Rear........................................................................ 41 Tilting ......................................................................................39
Security Alarm ...................................................................30, 148
Selection Of Coolant (Antifreeze) .........................................484
Sentry Key Key Programming .................................................................29
Sentry Key (Immobilizer).........................................................28
Sentry Key Replacement ..........................................................29
Service Assistance ...................................................................585
Service Contract.......................................................................587
Service Manuals ......................................................................589
Shift Lever Override ...............................................................402
Shifting...................................................................................... 254 Automatic Transmission ............................................256, 265
Transfer Case .......................................................................280
Transfer Case, Shifting Into Transfer Case Neutral (N) ........... 360

Transfer Case, Shifting Out Of Transfer Case
Neutral (N) ...........................................................................362
Signals, Turn ..............................................................70, 157, 243
Siri..............................................................................................577
Sliding Rear Window, Power ..................................................94
Snow Chains (Tire Chains) ....................................................465
Snow Plow ...............................................................................355
Snow Tires ................................................................................461
Spare Tire Changing ...............................................................396
Spare Tire Stowage .................................................................396
Spare Tires ................................................................461, 462, 463