2019 MERCEDES-BENZ SPRINTER service

#
Immedia tely rinse su rfaces that com ein
con tact wi thDEF when filling wit hwater
or remo veDEF wi thad am pcloth and
col dw ater.
If DEF has alread ycrystallized, clean using a
spon geand col dwater. If
yo uo pen theD EFtank ,small amounts of
ammoni avapor ma ybereleased. Do no tinhale
an ya mmonia vapor that ma ybereleased. Fill the
DEF tank only in well-ventilated areas.
DEF consum ption and filling capacity
DEF consum ption
Lik efuel consum ption, DE Fconsum ption is highly
dependent upon driving stylea nd operating con‐
ditions. DEFc onsumption is usuall ywithin a
ra ng eof0a nd10%oft he fuel consum ption. If
necessar y,DEF mu stbe refilled in acco rdance
wit hthe instructions when ther efill messag eis
displa yedint he instrument clus ter.This ma yalso
be necessar ybetwe en thes cheduled mainte‐
nance.
To tal capacity of DEF tank Ve
hicl eT otal capacity
All model s5 .8gal(22 liter s) Exhau
stgasa ftertreatment
The exhaus tgas af tertre atment sy stem mus tbe
operated in conjunction wit hDEFif it is tofunc‐
tion cor rectl y.
If yo uo perat ethe vehicle without DEF or with
emissions-rele vant malfunctions ,the legal MOT
appr oval is in validated. Youw illthen probably no
longer be permitted tooperat ethe vehicle on
public roads.
It ma ybei mproper or punishable in som ecoun‐
tries tooperat eavehicle that uses no DE Forone
th at does no tcompl ywitht he specifications of
th ese operating instructions.
Engine management monitor sthe exhaus tgas
af te rtre atment component sfor compliance with
emiss ions la wsand regulations. If youa ttem ptto
operat ethe vehicle without DEF ,withd iluted DEF
or wit hadiffe re nt reducing agent ,this will be
de tected bythee ngine management sy stem.
Other emissions- releva nt malfunctions ,e.g.
me tering malfunctions or sensor er rors,a re also
de tected and log ged. The engin
emanagement sy stem subsequently
pr eve nts thee ngine being restar teda fter issuing
aw arning message.
Therefor eadd DE Ftank regular lyduring vehicle
operation or ,atthe latest, af terr eceiving thef irst
wa rning messag eviathei nstrument clus ter. Engine oil
Note
sone ngine oil
Obser vethen otes on operating fluids
(/ page240). *
NO
TEEngine damag ecaused byan
incor rect oil filter ,incor rect oil or addi‐
tives #
Do no tuse engine oil soroilfilter sother
th an those whic hmeetthe specifica‐
tions necessar yfor thep rescribed
service inter vals. #
Do no talter thee ngine oil or oil filter in
order toachie velonger chang einter vals
th an presc ribed. #
Do no tuse additives. #
Have thee ngine oil changed af tert he
prescribed inter vals. Mercedes-Benz
recommends having theo il
ch anged at aqualified specialis tworks hop.
Fu rther information on engine oil and oil filter:
R intheMBS pecification sfor operating fluidsat
http://be vo.mercedes-benz.com (b yentering
th ed esignation)
R ataq ualified specialis tworks hop 244
Tech nica ldata

Displa
ymessages Int
roduction Fu
nction of displa ymessages
The displa ymessages appear on them ultifunc‐
tion displa y.
The displa ymessages wit hgraphic displa yscan
be displa yedins implified form at in theo perating
instruction sand ma ydeviat ef romt he displa yon
th em ultifunction displa y.The multifunction dis‐
pla yshows high-priority displa ymessages in red.
In addition, awarning tone sounds fors pecific
displa ymessa ges.
Ac tina ccordance wi th thedispla ymessages and
compl ywitht he additional instructions in this
operatin ginstructions.
In addition ,symbols ar eshown fors ome display
messa ges:
0091 Fu
rther information
0061 Hiding displa
ymessages
Yo uc an use thel eft-hand Touc hC ontrol toselect
between thes ymbols byswiping tothel eftor
ri ght. Pressing 0091displa ysfur ther information on
them ultifunction displa y.Pressing 0061hides
th ed ispla ymessage.
Yo uc an hide lo w-priority displa ymessages by
pressing the¤ button or wit hthe left-hand
To uc hC ontrol. The displ aymessages ar esaved in
th em essag ememor y.
Re ctify thec ause of adispla ymessag easq uickly
as possible.
Yo uc anno thide high-priority displ aymessages.
The multifunction displa ywills ho wt hese display
messages until their causes ha vebeen rectified.
Calling up sa vedd ispl aymessages
On-boa rdcompu ter:
4 Service 5
1M essage
If th er ea reno displa ymessages, No Messages
appear sonthe multifunction displa y. #
Brows ethrough thed ispla ymessages by
swiping upwards or down wardsonl eft-hand
To uc hC ontrol. #
Exiting them essag ememor y:press the
0038 button. Saf
etys ystems Displa
ymessages
Possible causes/consequences and 0050 0050Solutions
0075
Left Side Curtain Airbag
Malfunction Service
Required (exa mp le) *T
he windo wcurtain airbag in question is malfunctioning . &
WARNING Risk of inju ryor fata linjur ydue tomalfunctions
in thew indo wairbag
If th ew indo wairbag is malfunctioning, it might be triggered
unintentionally or might no tbetriggered at all in thee vent of an
accident wi thhigh deceleration. #
Have thew indo wairbag checkeda nd repaired immediately
at aq ualified specialis tworks hop. #
Visit aq ualified specialis tworks hop immediately.
0075 Front Left Malfunction
Service Required (exa m‐
ple) *T
herestra int sy stem in question is malfunctioning . &
WARNING Risk of inju rydue tomalfunctions in ther estraint
sy stem
If th er estraint sy stem is malfunctioning, restra int sy stem com‐
ponents ma ybetriggered unintentionall yormaynotd eplo yas
intended during an accident .This ma yaffect theE mer gency Ten‐
sioning Device sorairbags, fore xamp le. #
Have ther estraint sy stem checkeda nd repaired immedi‐
atel yataq ualified specialis tworks hop. 254
Displa ymessages and warning and indicator lamps

Displa
ymessages
Possible causes/consequences and 0050 0050Solutions
De tection of arestraint sy stem malfunction:
R The 0075 restra int sy stem warning lam pdoes no tlight up when
th ei gnition is switched on.
R The 0075 restra int sy stem warning lam plight supc ontinuously
or repeatedl yduring ajourne y. #
Visit aq ualified specialis tworks hop immediately.
0075 SRS Malfunction Service
Required *T
herestra int sy stem is malfunctioning . &
WARNING Risk of inju rydue tomalfunctions in ther estraint
sy stem
If th er estraint sy stem is malfunctioning, restra int sy stem com‐
ponents ma ybetriggered unintentionall yormaynotd eplo yas
intended during an accident .This ma yaffect theE mer gency Ten‐
sioning Device sorairbags, fore xamp le. #
Have ther estraint sy stem checkeda nd repaired immedi‐
atel yataq ualified specialis tworks hop. De
tection of arestraint sy stem malfunction:
R The 0075 restra int sy stem warning lam pdoes no tlight up when
th ei gnition is switched on.
R The 0075 restra int sy stem warning lam plight supc ontinuously
or repeatedl yduring ajourne y. #
Visit aq ualified specialis tworks hop immediately.
0024 Parking Brake Inopera-
tive *A
malfunction has occur redint he sy stem, thep arking brak eisinop‐
erative. &
WARNING Risk of an accident du etoabrake system mal‐
function
If th eb rake system is malfunctioning, braking characteristics
ma ybei mpaired. #
Driv eonc arefull y. #
Have theb rake system checkedi mmediately at aqualified
specialis tworks hop. #
Park thev ehicle on alevel sur face only and secu reit against
ro lling away. #
Vehicles with automatic transmission: shiftthe transmission
to position 005D. #
Have theb rake system checkedataq ualified specialis twork‐
shop immediatel y.
0024 Incline Too Steep See
Operator's Manual *T
he on-boar delectrical sy stem voltag eisl oworam alfunction has
occur redint he sy stem; theh olding forc em aynotbes ufficient for
th ei ncline. Displa
ymessages and warning and indicator lamps 255

Displa
ymessages
Possible causes/consequences and 0050 0050Solutions
To Engage Transmiss.
Position RFirst Depress
the Brake #
Shif tthe transmission toposition 005E.
Air Conditioning Malfunc-
tion See Operator's Man-
ual *T
he climat econt rols yst em is functional, subject totemp orary
re strictions. The ai rquantity and fresh air suppl yarecontrolled
automaticall y. #
Have thec limat econt rols ystemc heckedataq ualified specialist
wo rkshop.
Auxiliary Battery Mal-
function *T
he bac kupb atter yfor thet ransmission is no tbeing charge d. #
Visit aq ualified specialis tworks hop. #
Until then, alw ayss hiftthe transmission toposition 005Dmanually
befor eyou switc hoffthee ngine. #
Befor eleaving thev ehicle, apply thep arking brake.
Reversing Not Possible
Servic eRequired *T
he transmission is malfunctioning. It is no longer possible toshift
to reve rseg ear. #
Visit aq ualified specialis tworks hop.
Transmission Malfunc-
tion Stop *T
he transmission is malfunctioning. The transmission automatically
shifts toposition 005C. #
Stop in asafel ocation immediately. #
Shif tthe transmission toposition 005D. #
Consult aqualified specialis tworks hop.
0072
Vehicle Operational
Switch the Ignition Off
Before Exiting *Y
ou ar eabout toexitth ev ehicle while it is ready tostart. #
When youe xit thev ehicle, switc hoffthei gnition and take the
ke yw ithy ou. #
Ifyo udon otexitth ev ehicle, switc hoffthee lectrical consum‐
ers, e.g. thes eat heating. Otherwise, the1 2‑Volt‑batter ymay
discha rgea nd thev ehicle can only be star tedu sing aboos ter
batter y(jum pstart).
Servic eRequire dDoN ot
Shift Gears Visit Dealer *T
he transmission is malfunctioning. The transmission position can
no longer be changed. #
Ifth et ransmission is in position 005B,visitaqualified specialist
wo rkshop, without changing thet ransmission position. #
Fora llot her transmission positions, par kthe vehicle in asafe
location. #
Infor maq ualified specialis tworks hop or theb reakdown service.
Only Shift to 'P' when
Vehicle is Stationary *
The transmission can onl ybebrought int oposition 005Difth ev ehicle
is at astandstill.
NP ermanently Active
Risk of Rollin gAway *W
hile thev ehicle is rolling or driving ,the transmission wasshifted
to position 005C. #
Tostop, press theb rake pedal and, when thev ehicle is at a
st andstill ,shif tthe transmission toposition 005D. #
Tocontinu edriving, shi ftthet ransmission toposition 005Bor005E. Displa
ymessages and warning and indicator lamps 271

Displa
ymessages
Possible causes/consequences and 0050 0050Solutions
Driver's Door Open &
Transmission Not in P
Risk of Vehicle Rolling
Away *T
he driver's door is no tfull yc losed and thet ransmission is in posi‐
tion 005E,005Cor005B. #
When parking thev ehicle, shif tthe transmission toposition 005D.
Apply Brak etoShift
from 'P' *Y
ou ha vetrie dtos hifttoa differe nt transmissio nposition from posi‐
tion 005D. #
Press theb rake pedal. Vehicle locatin
ghas
been activated. Details:
see manual or associ-
ated mobile app. or
vehicle locatin gactiva-
ted –see manual or
mobile app. *T
hevehicle features activated services from Mercedes PRO.
Locatin gthe vehicle ma ybepossible as par tofMercedes PR Ocon‐
nect. #
Chec kthe status of thea ctivated services at http://
mercedes.pro. #
Ask thev ehicle owner fort he de tails. Step Not Extended See
Operator's Manual
or
ste pn ot extended mal-
function *T
he electrical step is not, or onl ypartially ,extended. #
Ensu rether eiss ufficient clea rance fort he electrical step. #
Open or close thes liding door again. #
Ifth ee lectrical step does no tcomple tely ex tend again, slide it in
manually (emergency release) (/ page52). #
Infor mpassen gers that thes tepism issing befor etheye xit the
ve hicle. Step Not Retracted See
Operator's Manualor
step not retracted mal-
function
*T
he electrical step is not, or onl ypartially ,retra cted. #
Ensu rether eiss ufficient clea rance fort he electrical step. #
Open or close thes liding door again. #
Ifth ee lectrical step does no tcomple tely retract again, slid eitin
manually (emergency release) (/ page52). Lights
Displa
ymessa ges
Possible causes/consequences and 0050 0050Solutions
Adaptive Highbeam
Assist Camera View
Restricted See Opera-
tor's Manual *
The camer aviewisr educed. Possible causes:
R Dirtont he windshield in thec amera's field of vision
R Heavy precipitation or fog
Driving sy stems and driving saf etys ystems ma ybem alfunctioning
or temp orarily una vailable.
When thec auses ha vebeen eliminated, thed riving sy stems and
driving saf etys ystems ar eavailable again.
If th ed ispla ymessag edoes no tgoout: #
Stop in asafel ocation. #
Clean thew indshield. 272
Displaymessa gesa nd warning and indicator lamps

1,
2, 3. ..
3-zone automatic climat econtrol
(control panel) ....................................... .95
12 Vs ocket
see Soc ket(12 V)
11 5Vs ocket
see Soc ket(11 5V)
360° Camera Care.................................................1 90A
ABS (Anti-lo ckBrakin gSystem) .......... 137
Ac celeration
see Usin gkickdown
Ac tiv eB rake Assi st.............................. 13 9
Fu nction/no tes. ............................... 13 9
Setting .............................................. 141
Ac tiv eD ista nce Assis tDISTR ON IC ..... 14 2
Callin gupas peed........................... .144
Fu nctio n........................................... 14 2
Increasing/decreasing speed ........... 14 4
Re quirements .................................. .144
St eering wheel buttons ..................... 14 4
St oring aspeed ................................ 14 4
Switching off/deacti vating ............... 14 4
Switching on/activating ................... 14 4
Sy stem limitations ............................1 42
Ac tiv eL aneK eeping Assist .................150
Ac tivating/deactivating .................... 151
Fu nctio n........................................... 15 0
Sy stem limitations ............................1 50
Tr ailer operation .............................. .150
Ad aptiv ecruise control
see ActiveD ista nce Assi stDISTRONIC
Ad aptiv eHighbeam Assist
Fu nctio n............................................. 81
Switching on/of f................................ 81
Ad d-on equipment .................................. 19
Ad d-on equipment guidelines ...............19
Ad ditional tur nsignal light (all-
wheel driv evehicles) ............................. 85
Ad diti ve ................................................. 24 4
DEF ........................................... 127, 24 3
Engine oi l.......................................... 24 4
Ad diti ves
Fu el ................................................... 241
Ad diti ves( DEF)
see DEF Ad
diti ves( engine oil)
see Additive
Ad diti ves( fuel)
see Fuel
Ad justin gthe volume .......................... .168
Ad justin gthe volume
see Radio
ADR (working speed control) Adjusting ........................................... 151
Fu nctio n............................................ 151
Switching on/of f.............................. 151
Af ter-sales service center
see ASS YSTP LUS
Air bag Reduced pr otection ............................33
Air nozzles see Air vents
Ai rv ents ............................................ 98, 99
adjusting (front )..................................98
Ad justing (roof) .................................. 99
Re ar passenger compartment ............ 99
Airbag ...................................................... 32
Ac tivation ........................................... 29
Fr ont airbag (driver ,fro nt
passenger) ......................................... 32
Ins tallation locations .......................... 32
Overvie w........................................... .32
Pr otection ...........................................32
Sid eairba g. ........................................ 32
Wi ndo wcurtain airbag ........................ 32
Alar msystem
see ATA( Anti -Thef tAlarms ystem)
Alertness assistant see ATTENTION ASSIST
All-wheel drive Engaging ...........................................1 18
Engaging/disen gaging ......................1 19
LO Wr ang e........................................ 11 9
No tes. ............................................... 11 8
Animals Pets in thev ehicle .............................. 40
Anti-loc kbraking sy stem
see AB S(Anti-loc kBrakin gS ystem)
Anti-skid chains
see Sno wchains
Anti-thef tAlarms ystem
see ATA( Anti -Thef tAlarms ystem)
Anti-thef tprotection
Immobilizer ........................................ 55 Index
283

Anti-thef
tprotection
see ATA( Anti -Thef tAlarms ystem)
Ashtr ays
In thew indshield stowagec om‐
partment ............................................ .74
ASR (accele ratio ns kidc ontrol) ........... 137
Assistance graphic (on-board com‐
puter) ..................................................... 161
ASS YSTP LUS ........................................ 180
Batter ydisconnection period s.......... 180
Displ aying thes ervice due dat e........ 180
Fu nction/no tes. ............................... 180
Re gular maintenance work ............... 180
Special service requirements .......... .180
ATA (Anti-Thef tAlarms ystem) .............. 56
Ac tivating/deactivating thei nterior
motion sensor .................................... 57
Fu nctio n............................................. 56
Interio rmotions ensor functio n.......... 57
St opping thea larm. ............................ 56
Switching thet ow -awa ya larm
on/of f............................................... .57
To w- aw ay alar mfunction .................... 56
At tachments .......................................... .19
AT TENTION ASSI ST............................... 14 6
Ac tivating/deactivating .................... 147
Fu nctio n........................................... 14 6
Sy stem limitations ............................1 46
Au dio settings
Balance and fader .............................1 68
Equalizer .......................................... .168
Playba ckoptions .............................. 17 0
Au thorized workshop
see Qualified specialis tworks hop
Au tomatic distanc econtrol
se eA ctiv eDista nce Assi stDISTRONIC
Au tomatic drivin glights ........................ 79
Au tomatic transmission
DIRECT SELEC Tleve r........................ 11 5
Engaging driv eposit ion. .................... 11 7
Engaging neutral ............................... 11 6
Engaging reve rseg ear ....................... 11 6
Kickdown .......................................... 11 8
Re stricting thes hiftrang e................. 11 7
Selecting pa rkposition .....................1 16
Tr ansmission position displa y........... 11 5
Tr ansmission position s..................... .115
Au xiliar yheating .................................... 99
Fu nctio n............................................. 99
Axle load ............................................... 238 B
Bac ksuppo rt
see Lumbar suppor t(4-w ay)
BA S(Brak eAssis tSystem) .................. 137
Battery Charging ........................................... 197
Chargin gavehicle batter y................1 97
Disconnecting thea uxiliar ybattery
in thee ngine compartmen t.............. 201
Disconnecting thes tarter batter y.... 200
Jump -sta rting (vehicle )..................... .197
Ke y. .................................................... 42
No tes( vehicle) ................................. 19 6
Re moving or ins talling thes tarter
batter y............................................. 200
St arterb atter y.................................. 19 9
Batter ymain switch
No tes. ............................................... 11 4
Switching thep ower supply on/o ff... 11 4
Belt see Sea tbelt
Blind Spo tAssist .................................. 147
Ac tivating/deactivating .................... 14 8
Fu nctio n........................................... 147
Re ar Cross Traf ficA lert. ................... 14 8
Sy stem limitations ............................1 47
Blue tooth ®
audio equipment
St artin gplaybac k............................. 16 9
Bottle holder .......................................... .74
Brake ABS (Anti-lo ckBraking Sy stem) ........ 137
Ac tiveB rake Assi st........................... 13 9
BA S(Brak eAssistSystem) ............... 137
Braking wi thparkin gbrake :. ............ .108
Breaking-i nnotes ............................. 105
Downhil lgradien t............................. 108
Driving tip s....................................... 105
EBD (electroni cbrake forc ed istri‐
bution) ..............................................1 39
Heavy and light loads ....................... 108
HOLD functio n.................................. 14 5
Ne wb rake discs and brak epads/
linings ............................................... 108
Re stricted braking ef fect (salt-trea‐
te dr oads) .........................................1 05
We troad sur faces ............................ 108
Brak eAssis tSystem
see BAS(Brak eAssistSystem)
Brak eAssistance
see BAS(Brak eAssistSystem) 284
Index

00AC
CheckCoolan tLeve lSee
Opera tor's Manual ........................... 265
00B2 CheckEngine Oil AtNext
Re fueling .......................................... 264
00B2Che ckEngine Oi lLevel (Add 1
Liter) ................................................ 263
003AChec kFuel Filter ..................... .263
0049Che ckLef tLow Beam (e xam‐
ple) .................................................. .273
0077 CheckTires .............................. 268
00B2 CheckWashe rFluid ................2 69
00AC Coolant TooH otStop Vehicle
Tu rn Engine Off ................................ 265
Cruise Control Inoperati ve............... 260
00CE Currently Un available Cam‐
er aD irty .......................................... .260
Curr ently Un available Radar Sen‐
sor sD irty .......................................... 261
0025Cur rentl yU navailable See
Opera tor's Manual ........................... 259
00E5Curr ently Unavailable See
Operator' sManual .......................... .258
00AFDon't Forget Your Key .............. 268
Driver' sDoorO pen&T ransmission
No tinPR isk ofVehicle Rolling
Aw ay ................................................. 272
00B3 Engine Oi lLeve lCann otBe
Measured ........................................ .263
00B2 Engine Oil Le velL ow Stop
Ve hicle Turn Engine Off .................... 263
00B2Engine Oi lPressur eStop
Switc hOffEngine ............................. 263
00B2 EngineO ilRe duce Oil Le vel.....2 63
0075Fr ont LeftMalfunction
Service Required (e xample).............. 254
00D4Fu el LevelL ow ........................ .262
0024Incline TooS teep See Opera‐
to r's Manual .................................... .255
003BInope rativ eB atter yLow ........... 270
003B Inoperativ eRefuel Vehicle .......2 70
0025 Inoperativ eSee Operator's
Manual ............................................. 259 00E5Inope
rativ eS ee Operator's
Manual ............................................ .258
007A Inoperativ eSee Operator's
Manual ............................................. 258
003BInope rativ eS ee Operator ’s
Manual ............................................. 270
00AF KeyN otDe tected (red dis‐
pl ay messa ge).................................. 268
00AFKe yNotDe tected (whit edis‐
pl ay messa ge).................................. 269
0075Lef tSide Cur tain Airbag Mal‐
function Service Required (e xam‐
ple) .................................................. .254
0049 Malfunction See Operator ’s
Manual ............................................. 273
00CB Maximum Speed Exceeded ..... 260
NP ermanentl yActiv eRiskofR oll‐
ing Away ........................................... 271
00AF Obtain aNew Key .................... 269
00B2 Off.......................................... .260
00D9 Off.......................................... .261
Onl yShiftto' P' when Vehicle is
St ationary ........................................ .271
0024 Parking Brak eInoperative ........ 255
0024Pa rking Brak eSee Opera tor's
Manual ............................................. 256
00AFPlace theK eyintheM arked
Space See Ope rator's Manual .......... 268
0077Please Cor rect Tire Pressure ....268
Ra dar Sensor sDirty See Opera‐
to r's Manual ..................................... 257
00E2 Refill Ad ditiv eEmer gency
Op.: XXX mphS ee Operator's Man‐
ual ....................................................2 66
00E2 Refill Ad ditiv eSee Operator's
Manual .............................................2 66
00E2 Refill Ad ditiv eStartsu ntil
Emerg. Op. :XXX See Operator's
Manual ............................................ .266
Re generation no tpossible ................ 265
009E Replace Air Filter .....................2 62
00AFRe placeKeyB atte ry ................. 269 288
Index