2019 MERCEDES-BENZ SPRINTER tow

Symbols
..................................................... 4At
ag lance ................................................. 6
Cockpit ........................................................ 6
Instrument clus ter. ...................................... 7
Overhead control panel ............................. 10
Doo rcontrol panel .................................... .14
Emergencies and breakdowns ................... 16Digita
lOperato r'sM anual ...................... 18
Callin gupt he Digital Operating
Instructions ............................................... 18Genera
lnotes .......................................... 19
Environmental pr otection ........................... 19
Mercedes-BenzG enuineParts. ..................19
Information abouta ttachments, add-
on equipment, ins tallation sand con‐
ve rsions .................................................... .20
Operating Instructions ...............................21
Service and vehicle operation .................... 21
Operating saf ety. ...................................... .22
Decla rations of conformity ........................ 23
Diagno stics connection ............................ .23
No tesonc hanges tothee ngine output ..... 24
Qualified specialis tworks hop .................... 24
Ve hicle registration .................................... 24
Cor rect us eoft hevehicle .......................... 24
Multi Purpose Vehicle ................................ 25
Information on problems wit hyour
ve hicle .......................................................25
Re portin gsafet yd efects ............................ 25
Limited Warrant y....................................... 25
QR code sfor rescue car d.......................... 25
Dat astorage ..............................................26
Copyright .................................................. .28Occupant saf
ety...................................... 29
Re stra int sy stem ........................................29
Sea tbelts .................................................. 31
Airbag s...................................................... 33
Children in thev ehicle ...............................35
No tesonp etsint hevehicle ....................... 41Opening and closing
...............................42
SmartK ey................................................... 42
Door s........................................................ 45
Sliding doo r............................................... 46
Electrica lsliding doo r................................ 47
Re ar-en ddoor s......................................... .51
Pa rtition sliding door ................................ .52Electrica
lstep. ........................................... 53
Side windo w..............................................54
Anti-thef tprotection ..................................56 Seats and
stowage .................................. 60
Co rrect driver's seat position .................... 60
Seats ......................................................... 60
Ad justing thes teering wheel ..................... 72
St ow agea reas .......................................... .73
Bottle holder .............................................. 75
Cup holder ................................................ .75
Ashtr ayand cigar ette lighter ...................... 75
Soc kets ...................................................... 76
Wi relessl ycharging them obile phone
and coupling wit hthe exterior antenna ..... 78
Ins talling or removing thef loor mats ......... 79 Light and vision
....................................... 80
Exterior lighting ......................................... 80
Ad justing thei nterior lighting .................... 83
Changing bulbs .......................................... 84
Wi ndshield wipe rs..................................... 89
Mir rors ....................................................... 91
Using sun visor s........................................93 Climat
econtrol ........................................ 94
Overvie wofclimatecontro lsystems ......... 94
Operating climat econtro lsystems ............ 96
Operating air vents .................................... 99
Au xilia ryheating ...................................... 100
Operating cargo compartment ventila‐
tio n.......................................................... 103 Drivin
gand pa rking .............................. 104
Driving .................................................... .104
Batter ymains witch................................. 11 5
Au tomatic transmission ........................... 11 6
All-whee ldrive .......................................... 11 9
DSR (Downhil lSpeed Regulation) ............ 121
Electroni cleve lcontrol ............................ 12 2
Re fueling ................................................ .126
Pa rking .................................................... 13 3
Driving and driving sa fety sy stems ..........1 37
Wo rkmode ............................................. .159
Tr ailer operation ...................................... 16 0 Instrument Displa
yand on-board
compu ter............................................... 16 6
Overvie wofInstrument Displa y............... 16 6
Overvie wofthe buttons on thes teer‐
ing wheel .................................................1 672
Contents

Operating
theo n-boar dcomputer ............ 167
Overvie wofthe displa yson them ulti‐
function displa y....................................... 16 8
Setting thei nstrument lighting ................1 69
Menus and submenus ............................ .169 Vo
ice Control Sy stem ............................ 174
No tesono perating saf ety. ...................... .174
Operation .................................................1 74
Using theV oice Control Sy stem ef fec‐
tively ........................................................ 176
Basi cvoice commands ............................ 17 7Mercede
sPRO ....................................... 18 5
Information aboutM ercedes PRO............ 185
Information aboutM ercedes PROcon‐
nect .........................................................1 85
Calling theM ercedes-Benz Cus tomer
Center using them ultimedia sy stem .......1 85
Making acall via theo verhead control
panel .......................................................1 85
Informatio nontheRoadside Assis‐
ta nce cal lvia theo verhead control
panel .......................................................1 85
Informatio nonMercedes PR Oconnect
accident management ............................ .186
Tr ansmit tedd atad uring abreakdown
assis tance cal l......................................... 186MBUX multimedia sy
stem .................... 187
Overvie wand operation ........................... 187
Sy stem settings ....................................... 19 9
Ve hicle information ................................. 205
Na vigation ............................................... 205
Te lephon e............................................... .229
Onlin eand Interne tfunction s................... 241
Media .......................................................2 47
Ra dio .......................................................2 52
Sound ...................................................... 256 Tr
anspo rting .......................................... 257
No tesonl oading guidelines .................... 257
Load distribution .....................................2 58
Securing loads ......................................... 258
Carr ier sy stems ....................................... 260
Using thei nterior roof car rier sy stem ...... 261
Placing aload on thew heel ar ch............. 263 Main
tenance and care .......................... 264
ASS YSTP LUSs ervice inter vald ispla y..... 264
Engine compartmen t............................... 264 Cleaning and car
e.................................... 272 Breakdown assistance
.........................278
Emergency ............................................... 278
Emergency Call Sy stem ........................... 278
Fla ttire. .................................................. .280
Batter y.................................................... 280
To wing or tow- startin g............................. 286
Electrical fuse s........................................ 290
Ve hicle tool kit ......................................... 291
Hydraulic jac k......................................... 292 Wheels and tires
................................... 294
Information on noise or unusual driving
ch aracteristic s......................................... 294
No tesonr egular lyinspecting wheels
and tires .................................................. 294
Informatio nondrivin gw iths ummer
tires ........................................................ .294
Information on M+S tires .........................2 95
No tesons nowc hains .............................2 95
Ti re pressur e........................................... 296
Loadin gthe vehicle ................................. 302
Ti re labeling ............................................ .305
Informatio nondefinitions (tires and
loading) ................................................... 308
Changing awheel ................................... .310
Spa rewheel ............................................ .317 Te
ch nical data ....................................... 322
Information on tech nica ldata. ................. 322
On-board electronic s............................... 322
Ve hicle identification plate, vehicle
identification number (VIN) and engine
number ....................................................3 23
Operating fluids and capacities .............. .325
Ve hicle dat a............................................ 333
Tr ailer hit ch............................................. 333
Lashing points and car rier sy stems ......... 337 Displa
ymessages and warning and
indicator lamps ..................................... 339
Displa ymessages .................................... 339
Indicator and warning lamps .................. .359 Index
...................................................... 369 Contents
3

1
Steering wheel paddle shif ters →
11 8
2 DIRECT SELEC Tlever →
11 6
3 Inside rearvie wmirror →
92
4 Overhea dcontrol panel →
83
5 DIN slot, e.g. form ounting the
time rfor thes tationar yheater
6 MBU Xmultimedi asystemd is‐
play →
187
7 MBUX multimedia sy stem con‐
trol elements →
19 0
8 Climat econtrol sy stem →
94
9 Stow agec ompartment co ver→
291
A Cuph older →
75
B 12Vsocket →
76
C 115Vs ocket
D Opens and closes thee lectric
sliding door →
48
E Switches theh azar dwarning
light sona nd off →
81
F Vehicles wit hKEYLESSS TART:
ke ys lot →
105
G USB port
H Start/ stop button →
105
I Right-hand swit chpanel Ac
tivates/deacti vatesa ll-wheel
drive →
12 0
Engages/disengages LOW
RANGE →
12 0
Ac tivates/deacti vatesD SR →
121
Ra ises/lo wersthev ehicle le vel→
124
Ac tivates/deacti vatesw orking
speed control (ADR) →
15 9
Ac tivates/deacti vatesc argo
compartment ventilation →
103
J Steering wheel buttons →
167
K Opens theh ood →
264
L Left-hand switc hpanel
Sets thew orking speed (ADR) →
15 9
M Light switch
Headlam prang eadjus ter
N Steering wheel buttons →
167
O Combination swit ch
Tu rn signals →
81
High beam →
81
Wi ndshield wiper →
89
Re ar wind owwiper →
90 6
Atag lanc e–Cockpit

Ve
rsion 1oft heove rhead cont rolp anel
1 Sun visor →
93
2 Breakdown assis tance cal lbut‐
to n( Me rcedes PR Oconnect)
3 00A7 Activates/deacti vates
th ei nterior motion sensor →
58
Ac tivates/deacti vatest he bus
interior lighting
4 003D Switches thel eft-hand
re ading light on/off
5 0033 Switches automatic light
cont rolo n/off
6 004A Switches thef ront inte‐
ri or lighting on/off 7
0044 Switches ther ear interior
lighting on/off
8 003D Switches ther ight-ha nd
re ading light on/off
9 00A6 Switches tow- aw ay alarm
on/off →
58
A Glasses compartment →
75
B 0053 SOS emergency cal lsys‐
tem
C ATAi ndica torlamp 10
Atag lanc e–Overhead control panel

Callin
gupt heDigita lOperating Instructions
Multimedia sy stem:
4 Info5
Operator's Manual 5
Õ The Digital Operating Instruction
sdescribes the
function and operation of:
R The vehicle
R The multimedia sy stem #
Select one of thef ollowing menu items in the
Digital Ope rating Instructions:
R Search:h erey ou can use keywords toquickly
locat eanswer stoquestions concerning vehi‐
cle operation.
R Quick start:t hefirs ts teps towa rdss etting up
yo ur driver' sseat can be found here.
R Tips :provide syou wit hinformation on spe‐
cific everyda ys ituation sfor your vehicle.
R Bookmarks:y ou can access your sa vedp er‐
sonal bookmar kshere.
R Language:y ou can setthe languag efor the
Digital Ope rating Instructions here. 1
Back
2 Addb ookmar ks
3 Picture
4 Content area
5 Menu
Some section softhe Digital Operating Instruc‐
tions, e.g. warnings ,can be expanded and col‐
lapsed. Ad
ditional options forc alling up the Digital
Ope ratin gInstructions
Deep link: pressingand holdin gdownane ntry in
th et ab bar of them ultimedia sy stem opens the
cor responding content in theD igital Operating
Instructions. Vo
ice Control Sy stem: callin gupv iathev oice
control sy stem
The Digital Operating Instruction saredeactivated
fo rs afet yr easons while driving.
% The Operating Instructions can also be
found
in theM ercedes-Benz Guides app in all com‐
mon app stores. 18
Digital Operator' sManual

&
WARNING Risk of accident du eto
object sinthe driver's foot we ll
Object sinthe driver's foot we ll ma yimp ede
pedal tr avel or bloc kadepressed pedal.
This jeopardizes theo perating and road
saf etyoft hevehicle. #
Stow all object sinthevehicle securely
so that they canno tget intot he driver's
fo ot we ll. #
Alwaysi ns tallth ef loor mats securely
and as prescribed in order toensure
th at ther eisa lway ss ufficient room for
th ep edals. #
Do no tuse loose floor mats and do not
place floor mats on topofo ne ano ther. *
NO
TEBatter ydisch arging from using
device sconnec tedtot he diagnostics
connection Using devices at
thed iagnostics connection
drains theb atter y. #
Chec kthe charge leve loft he batter y. #
Ifth ec har geleve lisl ow,char getheb at‐
te ry,e .g. bydriving aconsiderable dis‐
ta nce. Connecting equipment
tothed iagnostics connec‐
tion can lead toemissions monitoring information
being reset, fore xamp le. This ma ylead tothe
ve hicle failing tomee tthe requ irements of the
next emissions inspection du ring them ain
inspection. Note
sonc hanges tothee ngine output
Output inc reases can:
R chang ethe emission values.
R lead tomalfunctions.
R result in consequential damage.
The operating saf etyoft he engine is no tguaran‐
te ed in all situations.
An ytampering wit hthe engine management in
order toinc rease thee ngine output will lead to
th el oss of theN ew Vehicle Limited Warrant yand
ot her warrant yentitlements.
If yo us ellthev ehicle, infor mthe buyer of any
alterations tothev ehicle's engine output. If you
do no tinfor mthe buyer ,this ma yconstitut ea
punishable of fense under nationa llegis lation. Qualifie
dspeciali stwo rkshop
Aq ualified specialis tworks hop has then ecessary
special skills, tools and qualification stocorrectly
car ryout an ynecessar yworkony ourvehicle.
This particular lyapplies tosaf ety-re leva nt wo rks.
Alw aysh ave thef ollowing workon thev ehicle
car ried out at aqualified specialis tworks hop:
R safety-re leva nt wo rks
R service and maintenance work
R repair work
R modifications as well as ins tallation sand con‐
ve rsions
R workon electronic component parts
Mercedes-Benz recommends that youu se an
authorize dMercedes-Ben zCenter fort his pur‐
pose. Ve
hicl eregistration
Mercedes-Ben zmayask its service cen terto
car ryout tech nica linspections on cer tain vehi‐
cles. The quality or saf etyoft hevehicle is
impr ovedasar esult of thei nspection.
Mercedes-Benz can onl yinfor myou aboutv ehicle
ch ecks if it Mercedes-Benz has your registration
data.
In thef ollowing cases your vehicle ma ynotbe
re gis tere dtoy ouyet:
R Youd id no tpurch ase your vehicle at an
authorized specialis tdealer.
R Your vehicle has no tyet been inspected at an
au thorized Mercedes-Benz Center.
It is advisable toregis tery our vehicle wit han
authorized Mercedes-BenzC enter.
Infor mMercedes-Benzass oon as possible about
an yc hang eina ddress or vehicle ownership.
Yo uc an do this, fore xamp le, at an authorized
Mercedes-Ben zCenter. Cor
rect use of thev ehicle
If yo ur emo ve wa rning sticke rs,o ther sm ayfailto
re cognize thed angers. Lea ve warning sticke rs in
position.
Obser vethef ollowing information in particular
when operating thev ehicle:
R Safetyn otes in these Operating Instructions
R Tech nica ldataf or thev ehicle 24
Generaln otes

Re
stra int sy stem Pr
otection byther estraint sy stem The
restra int sy stem includes thef ollowing com‐
ponents:
R Seat belt sy stem
R Airbags
R Child restra int sy stem
R Child seat securing sy stems
The restra int sy stem can help pr eventthev ehicle
occupants from coming int ocontact wit hparts of
th ev ehicle interior in thee vent of an accident. In
th ee vent of an accident, ther estraint sy stem can
also reduce thef orces towhic hthe vehicle occu‐
pants ar esubjected.
As eat belt can onl yprovide theb estleve lofp ro‐
te ction if it is worncor rectly .Depending on the
de tected accident situation, Emer gency Tension‐
ing Device sand/or airbags supplement thep ro‐
te ction of fere dbyac orrectl yw orns eat belt.
Emer gency Tensioning Device sand/or airbags
ar en otdepl oyed in everya ccident.
Ve hicles wit hafront passenger benc hseat :the
Emergenc yTensioning Devic eonthe front
passenger seat is triggered whe ther or no tthe
seat belt tongu eise ngaged in thes eat belt
buckle.
If th ev ehicle does no thavead rive r'sa irbag ,the
seat belt sy stem does no tinclude an Emer gency
Te nsioning Device or aseatb eltf orce limiter.
In order fort he restra int sy stem toprov ide the
intended le velofp rotection ,eachv ehicle occu‐
pant mus tobser vethef ollowing information:
R Fasten seat belts cor rectl y.
R Sit in an almos tupright seat position wi th
th eir bac kagains tthe seat backrest.
R Sit wit htheir feet resting on thef loor ,ifp ossi‐
ble.
R Alwayss ecur epersons under 5ft(1.50 m)
ta ll in an additional restra int sy stem suitable
fo rt his vehicle.
Ho wever,no sy stem available toda yc an com‐
ple tely eliminat einjuries and fata lities in every
acciden tsituation. In particular ,the seat belt and
airbag general lydo no tprotect agains tobjects
penetrating thev ehicle from theo utside. It is also
no tp ossible tocomple tely rule out ther isk of
injur ycaused bythea irbag deploying. Limited pr
otection from ther estraint sy stem &
WARNING Risk of inju ryor deat hfrom
modifications tother estraint sy stem
The restra int sy stem can no longer function
cor rectly af tera lterations ha vebeen made.
The restra int sy stem ma ythen no tprotect the
ve hicle occupants as intended byfailing in an
accident or triggering unexpec tedly ,for exam‐
ple #
Nevera lter thep arts of ther estraint
sy stem. #
Nevertamper wit hthe wiring or any
electronic component parts or their
software. If it is necessar
ytoadjustthe vehicle toaccom‐
modat eaperson wit hdisabilities, con tact an
au thorized Mercedes-Benz Center ford etails.
US Ao nly: con tact ou rCustomer Assis tance Cen‐
te rat1 ‑877 ‑762‑826 7for de tails. Re
stra int sy stem functionality When
thei gnition is switched on, aself-tes tis
per form ed, during whic hthe 0075 restra int sys‐
te mw arning lam plight sup. It goes out no later
th an afew second safter thev ehicle is star ted.
The components of ther estraint sy stem ar ethen
functional. Malfunctioning
restra int sy stem Am
alfunction has occur redint herestra int sys‐
te mi f:
R The 0075 restra int sy stem warning lam pdoes
no tlight up when thei gnition is switched on
R The 0075 restra int sy stem warning lamp
light supc ontinuousl yorrepeatedly during a
journey &
WARNING Risk of inju rydue tomalfunc‐
tions in ther estraint sy stem
If th er estraint sy stem is malfunctioning,
re stra int sy stem components ma ybetrig‐
ge redu nintentionall yormaynotd eplo yas
intended during an accident. This ma yaffect
th eE mer gency Tensioning Device sorairbags,
fo re xamp le. Occupant saf
ety29

#
Have ther estraint sy stem checkeda nd
re paired immediatel yataqualified spe‐
cialis tworks hop. Fu
nction of ther estraint sy stem in an acci‐
dent Ho
wt he restra int sy stem worksisd etermined by
th es eve rity of thei mp act de tected and thet ype
of accident anticipated:
R Frontal impact
R Rear impact
R Side impact
R Rollover
The activation thre sholds fort he components of
th er estraint sy stem ar edetermined based on the
ev aluatio nofthe sensor values measured at vari‐
ous points in thev ehicle. This process is pre-
em ptiveinn ature. The triggering/deployment of
th ec omponents of ther estraint sy stem must
ta ke place in good time at thes tart of thec olli‐
sion.
Fa ctor swhich can only be see nand measured
af te rac ollision has occur reddon otpla yad eci‐
siv erole in thed eployment of an airbag. Nordo
th ey prov ide an indication of airbag deployment.
The vehicle ma ybedeformed significantl ywith‐
out an airbag being deplo yed. This is thec ase if
onl yparts whic hare re latively easil ydeformed
ar ea ffected and ther ateofv ehicle deceleration
is no thigh. Con versely ,ana irbag ma ybe
deplo yede vent hough thev ehicle suf fers only
minor deformation. If very rigid vehicle parts such
as longitudinal member sarehit, fore xamp le,this
ma yresult in suf ficiently hig hleve ls of vehicle
deceleration.
The components of ther estraint sy stem can
be activated or deplo yedi ndependentl yof
eac hother: Component De
tected deploy‐
men tsituation
Emer gency Tensioning
Devices Fr
ontal impact, rear
impact ,side impact 1)
,
ro llo ver
Driver' sairbag, front
passenger front air‐
bag Fr
ontal impact Component De
tected deploy‐
men tsituation
Side airbag Side impact
Wi ndo wcurtain airbag Side impact ,rollo ver,
frontal impact 1)
Only if thev ehicle is equipped wit haside air‐
bag or windo wcurtain airbag. &
WARNING Risk of bu rnsf romh otair bag
components
The air bag parts ar ehotafte rana ir bag has
been depl oyed. #
Do no ttouc hthe air bag parts. #
Have ad eplo yeda ir bag replaced at a
qu alified specialis tworks hop as soon as
possible. Fo
ry our saf etya nd that of your passengers, it is
re commended that youh ave thev ehicle towe dto
aq ualified specialis tworks hop af terana ccident.
Ta ke this int oaccount ,particular lyif an Emer‐
ge ncy Tensioning Device is trig geredorana irbag
deplo yed.
If th eE mer gency Tensioning Device saretrig‐
ge redorana irbag is deplo yed, youw ill hear a
bang ,and asmal lamoun tofpowder ma yalso be
re leased:
R The bang will no tgenerall yaffect your hear‐
ing.
R Ingeneral ,the powder released is no thazard‐
ous tohealt hbut ma ycause short-term
breathing dif ficulties topersons suf fering
from as thma or other pulmonar yconditions.
Pr ov ided it is saf etodoso, leavethev ehicle
immediatel yoropenthew indo wino rder to
pr eve nt brea thing dif ficulties.
Airbags and pyrotech nic Emergency Tensioning
Device scontai nperch lorat ematerial, whic hmay
re qu ires pecial handlin gorenvironmental pr otec‐
tion measures. National guideline sregarding
wa sted isposal mus tbeobserved. In California,
see http://www.dtsc.ca.gov/HazardousWas te/
Pe rchlorate/index.cfm. 30
Occupant saf ety